Qureos Mentor

Allan Myers

<div>Responsibilities:
<div><b>
Position Summary:</b></div><div>
The Business Systems Support Analyst provides daily technical and functional support for core business applications, enterprise systems, reporting tools, and process workflows used by operations and shared services teams. This role ensures business users can effectively access, navigate, and rely on critical systems that support finance, accounting, human resources, procurement, project administration, document management, reporting, communication, and other enterprise business processes. The Business Systems Support Analyst emphasizes excellent customer service, practical troubleshooting, strong communication with business and IT teams, and timely resolution of business system and application-related issues. This role is expected to maintain business systems proficiency, participate in system enhancement projects, support process improvements, and document support efforts in a consistent and reliable manner.</div><div></div><div><b><br>
Responsibilities:</b></div><p>
The Business Systems Support Analyst is responsible for the following:</p><ul><li><b>
Business Systems Support</b></li><li>
Provide responsive, daily support for business system and application requests, incidents, and problems via phone, incident management systems, support chat channels, and direct engagement with business users.</li><li>
Maintain functional and technical proficiency in core business platforms, enterprise applications, reporting tools, and workflows that support finance, accounting, human resources, procurement, project administration, document management, communication, and other enterprise business processes.</li><li>
Assist business and support team members by resolving escalated business system issues and sharing practical troubleshooting techniques.</li><li>
Use application administration, reporting, workflow, and remote support tools to deliver efficient support for business users and systems.</li><li>
Record and update detailed notes on all business system support requests, tasks, and issue patterns in the incident tracking system.</li><li>
Provide support outside standard business hours when critical business processes require timely resolution of escalated application issues.</li><li><b>
Troubleshooting and Issue Resolution</b></li><li>
Analyze and resolve business system, application, integration, data entry, reporting, access, configuration, and workflow issues, including recurring or isolated problems.</li><li>
Address application configuration, user setup, system access, role permissions, and workflow readiness issues while ensuring alignment with governance standards for business system administration.</li><li>
Research data, integration, access, reporting, configuration, and transaction issues related to business systems and applications, and coordinate resolution with application owners or vendors as needed.</li><li>
Use application, reporting, data, workflow, and monitoring tools to diagnose performance, usability, access, and data-related issues impacting business users.</li><li>
Maintain a thorough understanding of business systems and enterprise business processes, including:</li><li>
Core business applications and enterprise systems</li><li>
Finance, accounting, human resources, procurement, project administration, document management, reporting, communication, and related business workflows</li><li>
Reporting, integrations, user access, system configuration, and business process support options</li></ul><div></div><ul><li><b><br>
Business Systems Access and</b><b> </b><b>Administration</b></li><li>
Create, manage, and suspend application and business system access while ensuring proper approvals, documentation, and audit readiness.</li><li>
Validate business system and application permissions in line with job roles, department responsibilities, business processes, and operational requirements.</li><li>
Utilize defined processes to support onboarding, offboarding, department changes, role transitions, and access changes for business system and application users.</li><li><b>
Training and Documentation</b></li><li>
Provide practical guidance and basic user training on business systems, enterprise applications, reporting tools, workflow processes, and core platforms, helping business users navigate common tasks, follow documented procedures, and escalate more complex questions when needed.</li><li>
Assist users with application navigation, system access, single sign-on tools, reporting, workflow steps, and business system best practices.</li><li>
Develop and update FAQs, quick-reference guides, and standard operating procedures for business users, shared services teams, department stakeholders, and support staff.</li><li>
Participate in and lead training sessions for support team members and business users on specific applications, processes, reporting tools, and system changes.</li></ul>
Qualifications:
<p><b>
Education &amp; Certification:</b></p><ul><li>
Bachelor&rsquo;s degree in Business, Information Technology, Computer Science, Engineering, Finance, or a related field preferred.</li><li>
Certifications or training related to IT service management, business analysis, enterprise applications, reporting tools, Microsoft platforms, or business process improvement preferred.</li></ul><div></div><div><b><br>
Experience:</b></div><ul><li>
3 years of related experience supporting business systems, enterprise applications, reporting tools, Microsoft platforms, or IT support functions.</li></ul><p><b>
Required Skills and Competencies:</b></p><ul><li><b>
Technical Proficiency:</b> Expertise in incident management systems, enterprise SaaS solutions, business applications, reporting tools, application administration, data workflows, and Microsoft productivity suites.</li><li><b>
Problem Solving:</b> Advanced troubleshooting and diagnostic skills for business systems, application, workflow, access, reporting, integration, configuration, and data-related issues.</li><li><b>
Communication:</b> Strong verbal and written communication skills with a focus on delivering clear, practical support to business and IT users.</li><li><b>
Interpersonal Skills:</b> Adaptable, detail-oriented, and able to work effectively with business teams, operations leaders, shared services teams, vendors, and IT colleagues in fast-paced environments.</li><li><b>
Personal Attributes:</b> High ethical standards, strong decision-making ability, practical judgment, and a sense of urgency and accuracy when supporting business operations.</li></ul><p><b>
Work Environment and Physical Demands:</b></p><ul><li>
Work is primarily performed in office environments, with occasional visits to other company locations to support business processes, system adoption, training, or issue resolution. These visits may involve standard office, administrative, or operational settings.</li><li>
Frequent use of office equipment, business applications, reporting tools, and collaboration platforms is required, along with occasional mobility around office and administrative work areas.</li><li>
Oral and auditory capacity is necessary for effective communication through various channels.</li></ul><p><b>
Travel Requirements:</b></p><ul><li>
Occasional travel to office locations and other company sites within the company&rsquo;s footprint. Overnight travel may occasionally be required.</li></ul></div>

Business Systems Support Analyst

<div>Responsibilities:
<div>
This position requires heavy physical duties involving a variety of tasks associated with asphalt milling and paving which are generally either semi-skilled or skilled in nature. Duties will vary depending on the type of work assigned to the crew. A laborer can become a specialist within a crew such as Screed Person, Lute person, QC Tech, Side Person (mill), Tack Truck Driver, Water Truck Driver, Utility adjustment person etc.</div><div></div><div><br>
Overnight stays may be required on occasion. Night and Weekend work shifts are common throughout the normal milling and paving season.</div><ul><li>
Performs duties involving shoveling, raking, luting, jack hammering, heavy lifting and the use of multiple small tools involved with asphalt milling and paving.</li><li>
Cleans tools, materials and work areas.</li><li>
Performs a wide variety of manual tasks involving fine motor skills and eye-hand coordination.</li><li>
Performs all tasks in a safe manner with complete respect for individual and crew safety.</li><li>
Clearly communicates with other crew members to ensure safety, teamwork and completion of daily goals set by the field manager.</li><li>
To completely perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</li><li>
Depending on the laborer's crew specialty may require a variety of diverse skills such as use of hand and power tools, performing grade checks, jack hammering, directing equipment operations, cuts and fills, etc.</li><li>
Compliance with All Polices including:<ul><li>
Safety, Safety, Safety!</li><li>
&ldquo;Home Safe Tonight&rdquo; and related policies</li><li>
&ldquo;AIPS&rdquo;</li></ul></li></ul><div></div><div><br>
Physical Demands</div><ul><li><div>
Requires extensive and heavy physical activity, dexterity and fine motor skills.</div></li><li><div>
Must be able to carry very heavy loads of materials sometimes up to 75 pounds.</div></li><li><div>
Must be able to work in all weather elements.</div></li><li><div>
Requires the ability to stand, walk, reach, kneel, climb or balance.</div></li><li><div>
Requires specific types of vision: close, color, peripheral.</div></li></ul><div></div><div><br>
Work Environment</div><ul><li><div>
Responsible for safety of self and fellow workers.</div></li><li><div>
Work conditions vary from site to site and are affected by the weather.</div></li><li><div>
Rough graded and undeveloped job sites present a threat to safety where carelessness or poor judgment could result in serious of fatal injury to self or others.</div></li><li><div>
Occasionally may work in tight confined spaces such as manholes and inlets.</div></li><li><div>
Works around heavy equipment, loud noises and vibrations of equipment and power tools.</div></li><li><div>
Works adjacent to live traffic on most days.</div></li></ul>
Qualifications:
<ul><li><div>GED / HS Diploma is a plus</div></li><li><div>
Trade School is a plus</div></li><li><div>
Penndot Paving QC Technical experience is a plus</div></li><li><div>
TopCon or similar grade control experience is a plus</div></li><li><div>
CDL (A, B, Tanker, Hazmat) is a plus</div></li><li><div>
Tack Truck experience is a plus</div></li><li><div>
2 yrs of related work experience is a necessity</div></li><li><div>
Active, valid Driver's License required</div></li><li>
Good Motor Vehicle Report (MVR) required</li></ul>
Overview:
<div><b>
Our Company Does Work That Matters</b></div><div>
Allan Myers is the largest heavy civil construction and materials production contractor in the mid-Atlantic. We build infrastructure: the highways and bridges that connect cities and towns, the public water and wastewater systems that provide clean water to your home and keep our streams clean. We take pride in meeting the highest quality standards because it ensures our work will have a long-lasting positive impact on the community. When you get home safe each night, you know that what you did that day matters.</div><div></div><div><br>
At Allan Myers, you are part of a team dedicated to making things better, including your career. We pay well and provide generous benefits. We offer extensive training and promote from within. If you have the drive, we will help you build a career in the thriving construction industry and reach your full potential.</div><div></div><div><br>
Allan Myers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, protected veteran status or other characteristics protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div><b><br>
Notice to External, Third Party, Agency Recruiting Firms:</b><br>
Allan Myers maintains a preferred vendor list and does not accept unsolicited resumes from agencies not under contract. Any resume submitted without a signed agreement and prior written authorization from our Talent Acquisition team will be deemed the property of Allan Myers. We reserve the right to engage with such candidates (contact, interview and hire) without financial obligation. No other employee is authorized to approve resume submissions or bind Allan Myers to any fee arrangement.</div></div>

Paving Technician

Join Allan Myers and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Allan Myers

About Company

Business Systems Support Analyst

Paving Technician