Abrar Admin

Allan Myers Inc.

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 Responsibilities
 
 
 
 
 
 Position Summary:
 
 
 
 The Support Technician serves as the first point of contact for technical support and provides assistance to users with a wide range of IT issues. This role emphasizes delivering high-quality customer service, troubleshooting, and escalating complex problems when necessary. As an entry-level position, it offers opportunities to build IT knowledge and technical skills while contributing to the organization&rsquo;s IT operations.
 
 
 
 
 Responsibilities:
 
 
 
 
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 Technical Support and Troubleshooting:
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 Assist users with login and password resets, printer/scanner installation, SharePoint/OneDrive connectivity, CMIC access, VPN connectivity, network performance issues, and mobile device deployment.
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 Perform basic system diagnostics and troubleshooting for computers, tablets, phones, and printers to resolve performance or connectivity issues.
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 Execute initial triage for user-reported issues, categorize and prioritize tickets based on business and user impact, and escalate unresolved issues to higher tiers of support.
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 Equipment and Software Support:
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 Install, configure, and perform routine maintenance on hardware and software.
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 Assist users with software requests and deployments, ensuring proper configuration and functionality.
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 Update IT Asset Management System for hardware provisioning, reallocation and decommissioning.
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 Incident Management:
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 Log and track user issues within the incident management system.
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 Provide timely updates and communication with users on the status of their requests or incidents.
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 Customer Service:
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 Deliver exceptional customer service, ensuring user concerns are addressed professionally and efficiently.
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 Maintain strong verbal and written communication while interacting with operations, field employees, and executives.
 
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 Qualifications
 
 
 
 
 
 Education &amp; Certification:
 
 
 
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 Preferred: Bachelor&rsquo;s degree in Business, Information Technology, Computer Science, or a related field.
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 Entry-level certifications such as CompTIA A+ are beneficial.
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 Pursue additional certifications (e.g., ITIL, CompTIA Network+) to enhance qualifications and career advancement.
 
 
 
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 Experience:
 
 
 
 
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 0&ndash;3 years of experience in an IT support role or relevant internship.
 
 
 
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 Required Skills And Competencies:
 
 
 
 
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 Technical Skills:
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 Proficiency with incident management systems and service reporting metrics.
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 Knowledge of Microsoft productivity tools, operating systems, and networking technologies (e.g., Cellular, WLAN, Ethernet).
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 Familiarity with scripting tools for administrative tasks and security suites for Unified Threat Management.
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 Interpersonal and Analytical Skills:
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 Strong customer service, problem-solving, and decision-making abilities.
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 Excellent communication and interpersonal skills to build trust and provide clear guidance.
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 Adaptable, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
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 Personal Attributes:
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 Integrity, confidentiality, and ethical conduct.
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 Effective time management and the ability to work under pressure.
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 Strong listening, negotiation, and conflict-resolution skills.
 
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 Work Environment And Physical Demands:
 
 
 
 
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 Primarily office-based with weekly visits to job sites, which may expose the technician to outdoor weather, construction equipment, noise, and uneven terrain.
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 Frequent sitting, standing, walking, and occasional reaching, lifting, and kneeling.
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IT Support Technician

Join Allan Myers Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Allan Myers Inc.

About Company

IT Support Technician