Qureos Mentor

Alliance Ground International

<div><p><b>Job Description:</b></p><p></p><div><p>
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?</p></div><div><p><br>
Ideal candidates will have at least one year of relevant experience.</p></div><p></p><div><p>
The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to cargo or ground account operations by performing the following duties personally or through subordinates.</p></div><div><p>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.</p></div><div><p><b><br>
Job Responsibilities:</b></p></div><div><ul><li><p>
Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo or ground operations are safe, efficient, and in compliance with all applicable Company and governmental regulations.</p></li></ul></div><div><ul><li><p>
Responsible for the work accomplished in the carriage of cargo process, flight/load manifest/weight &amp; balance control process and has the authority to direct persons to accomplish that work. Provide for the oversight and provisioning of ground handling services related to cargo operations.</p></li></ul></div><div><ul><li><p>
Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations.</p></li></ul></div><div><ul><li><p>
Conduct periodic audits on all Company cargo operations.</p></li></ul></div><div><ul><li><p>
Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.</p></li></ul></div><div><ul><li><p>
Ensure that all personnel involved in Company cargo operations and/or ground handling of Company aircraft are properly trained.</p></li></ul></div><div><ul><li><p>
Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.</p></li></ul></div><div><ul><li><p>
Maintain the Hazardous Materials Training Program for all applicable employees.</p></li></ul></div><div><ul><li><p>
Develop and implement policies and procedures for the safe and efficient handling of ULDs.</p></li></ul></div><div><ul><li><p>
Lead by example to deliver consistently great service to our customers</p></li></ul></div><div><ul><li><p>
Ensure compliance with all Company safety and security procedures to meet/exceed regulatory standards</p></li></ul></div><div><ul><li><p>
Maintain, monitor and report on agreed key performance indicators (KPI's)</p></li></ul></div><div><ul><li><p>
Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements</p></li></ul></div><div><ul><li><p>
Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.</p></li></ul></div><div><ul><li><p>
Ensure all agreed training is completed and documented</p></li></ul></div><div><ul><li><p>
Build and maintain relationships with stakeholders, internal and external</p></li></ul></div><div><ul><li><p>
Resolve issues/conflicts in a timely manner</p></li></ul></div><div><ul><li><p>
Ensure efficient operation of inbound and outbound flights</p></li></ul></div><div><ul><li><p>
Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.</p></li></ul></div><div><ul><li><p>
Able to meet the Station's attendance policy.</p></li></ul></div><div><ul><li><p><b>
Supervisory Responsibilities</b><b>:</b><b> </b>Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.</p></li></ul></div><p></p><div><p><b><br>
Safety, Security and Compliance</b>:</p></div><div><p>
All AGI Team members have a responsibility and duty while at work to:</p></div><div><ul><li><p>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</p></li></ul></div><div><ul><li><p>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</p></li></ul></div><div><ul><li><p>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</p></li></ul></div><div><ul><li><p>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</p></li></ul></div><div><ul><li><p>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</p></li></ul></div><div><ul><li><p>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</p></li></ul></div><div><ul><li><p>
Fully understand AGI Health &amp; Safety and Security policies.</p></li></ul></div><div><ul><li><p>
Attend training courses as may be required by AGI.</p></li></ul></div><p></p><div><p><b>
Qualifications</b><b>:</b></p></div><div><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Effective people management and planning /organizational skills, customer focused and analytical with good judgment, able to work under pressure and a team player</p></div><p></p><div><p><b>
Knowledge,</b><b> </b><b>Skill</b><b> </b><b>and Abilities</b><b>:</b></p></div><div><ul><li><p>
Warehouse management experience preferred</p></li></ul></div><div><ul><li><p>
Ability to deal with conflict and resolve issues</p></li></ul></div><div><ul><li><p>
Intermediate computer skills with working knowledge of Microsoft Office programs.</p></li></ul></div><div><ul><li><p>
Excellent English verbal and written communication skills.</p></li></ul></div><div><ul><li><p>
Must be able to handle stress in a fast-paced environment and ensure deadlines are met.</p></li></ul></div><div><ul><li><p>
Ability to concentrate on detail.</p></li></ul></div><div><ul><li><p>
Ability to lift 50-70 lbs.</p></li></ul></div><div><ul><li><p>
Adhere to safety practices and programs.</p></li></ul></div><div><ul><li><p>
Ability to multitask.</p></li></ul></div><div><ul><li><p>
Good communication skills</p></li></ul></div><p></p><div><p><b>
Education and Experience</b><b>:</b></p></div><div><ul><li><p>
Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.</p></li></ul></div><div><ul><li><p>
Valid US driver&rsquo;s license.</p></li></ul></div><div><ul><li><p>
Successful completion of the required airport badging process and pre-employment drug screen is required.</p></li></ul></div><div><ul><li><p>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</p></li></ul></div><p></p><div><p><b><br>
Schedule of Hours</b><b>:</b></p></div><div><p>
As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, etc., Strict adherence to company attendance policies are expected and enforced.</p></div><p></p><div><p><br>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p></div><p></p><div><p><br>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p></div><p></p><p><br>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Account Manager - Ground Operations

<div><p><b>Job Description:</b></p><p></p><p><b>
Job Description:</b></p><p></p><p>
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent!<br>
<br>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.<br>
<br>
<b>Job Responsibilities:</b></p><ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul><p></p><p><b>
Safety, Security and Compliance:</b></p><p></p><p>
All AGI Team members have a responsibility and duty while at work to:</p><ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul><p></p><p><b>
Knowledge, Skills, and Abilities:</b></p><p></p><p><b>
Appearance:</b> Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.</p><p><b>
Good communication skills:</b> Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.</p><p><b>
Computer skills: </b>Passenger Service agents are required to use computer systems daily.</p><p><b>
Critical thinking skills: </b>Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.</p><p><b>
Basic math skills:</b> Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.</p><p><b>
Time management skills: </b>Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.</p><p></p><p><b>
Qualifications:</b></p><ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li><li>
Spanish Speaker is required for this position</li></ul><p></p><p>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p><p></p><p>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p><p></p>
$18 per hour<p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Passenger Service Agent- Bilingual Spanish Speaker Required

<div><p><b>Job Description:</b></p><p></p><p>
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?<br>
<br>
As an Airport Concierge, you will be responsible for delivering a seamless end-to-end airport experience to clients, ensuring customer satisfaction.</p><p></p><p>
Ideal candidates will have at least one year of Customer Service experience.</p><p><br>
 Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.</p><p><b><br>
Job Responsibilities:</b></p><p></p><ul><li>
Greet client upon arrival at the airport with a friendly and professional demeanor.</li><li>
Escorting clients through security</li><li>
Escort clients to their gate, lounge, restaurant or amenity of their choosing.</li><li>
Assisting with luggage ensuring it loaded to the correct destination.</li><li>
Continuously monitoring flights and communicating any gate changes, delays, early arrivals or cancellations to the client.</li><li>
Assist client print boarding pass if necessary.</li><li>
 Become familiar with all airport amenities such as restaurants, services, retail locations and airline ticket counters, gate information, and the quickest route from point A to point B.</li><li>
Develop and maintain professional rapport with regulating agencies and airlines within the airport.</li><li>
Exhibit upmost confidentiality with clients and client information.</li><li>
Maintain strict adherence to escorting protocol within the airport.</li><li>
Utilize Airport Butler systems to manage service details and communicate with clients.</li><li>
Perform other duties as assigned.</li></ul><p></p><p><b>
Safety, Security and Compliance</b>:</p><p></p><p>
All AGI Team members have a responsibility and duty while at work to:</p><ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Airport Concierge must be able to occasionally lift / carry / push / pull and move items 45 pounds (or more).</li><li>
Must be able to sit or stand for long periods of time.</li><li>
Must be able to work in various weather conditions.</li></ul><p></p><p><b>
Knowledge, Skills &amp; Abilities:</b></p><ul><li><b>
Good Communication Skills</b> &ndash; Airport Concierge must be able to communicate information and instructions verbally and/or email and phone.</li><li><b>
Customer Service Skills </b>&ndash; Airport Concierge are the primary point of contact for clients with any flight changes must have professional, courteous communication while resolving customer concerns.</li><li><b>
Computer skills: </b>Airport Butler Concierge will be required to use Airport Butler app to track to track the start and end time of a greet.</li><li><b>
Problem-solving skills: </b>Airport Concierge may be called upon to offer clients other lounge and/amenities options has necessary.
</li><li><b>Time management skills: </b>Airport Butler must be able to manage their time to effectively complete tasks efficiently in a fast-paced environment.</li></ul><p><b><br>
Qualifications:</b></p><p></p><ul><li>
High school diploma or GED</li><li>
Be at least 18 years of age.</li><li>
Must own smartphone with a mobile operating system and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes &ndash; partial reimbursement of service plan will be paid monthly</li><li>
High proficiency of computer and smartphone skills, including smartphone applications.</li><li>
Excellent verbal and communication skills.</li><li>
Must be willing to work flexible schedule morning, nights, weekends, and holidays to meet the demands of the operation.</li><li>
Must wear company uniform as outlined and conform to all grooming standards.</li><li>
Must after training, be able to efficiently use Airport Butler&rsquo;s automated reservation system, scheduling application, and communication technology.</li></ul><p></p><p>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p><p></p><p>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p><p></p>
21.00 - 23.50<p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Airport Concierge

<p>Job Description:<br/></p><p>The Ramp Manager is responsible for overseeing all ramp operations, ensuring the safe, efficient, and timely handling of aircraft on the ground. This role involves managing ramp teams, coordinating resources, and ensuring compliance with aviation safety and operational standards.<br/></p><p>Ideal candidates will have at least one year of ramp managing experience.<br/></p><p>Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.<br/></p><p>Job Responsibilities:<br/></p><p>Manage and supervise ramp operations, including aircraft arrival, departure, and turnaround activities.<br/>Oversee the team of ramp agents, ensuring efficient performance and adherence to safety protocols.<br/>Coordinate the use of ground support equipment, ensuring all equipment is properly maintained and utilized.<br/>Monitor operational performance and implement improvements to enhance efficiency and reduce delays.<br/>Ensure compliance with aviation safety standards, regulations, and company policies.<br/>Communicate with flight crews, ground operations, and other departments to ensure smooth operations.<br/>Prepare and present reports on ramp operations, safety audits, and staffing requirements.<br/></p><p>Safety, Security and Compliance:<br/></p><p>All AGI Team members have a responsibility and duty while at work to:<br/></p><p>Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.<br/>Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.<br/>Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.<br/>Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.<br/>Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.<br/>Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.<br/>Fully understand AGI Health &amp; Safety and Security policies.<br/>Attend training courses as may be required by AGI.<br/></p><p>Qualifications and Skills<br/></p><p>Physical Requirements:<br/></p><p>Must be able to lift up to 70 pounds in confined spaces.<br/>Must be able to stand, lift, bend, push and pull for extended periods of time.<br/>Must be willing to work outside in all types of weather and elevated noise levels within the airport environment<br/></p><p>Education:<br/></p><p>Bachelor&rsquo;s degree in aviation, Logistics, or a related field preferred.<br/>If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.<br/>Experience: 5+ years of experience in ground handling or aviation operations, with at least 2 years in a managerial role.<br/>Skills: Strong leadership, communication, and organizational skills; ability to manage teams in high-pressure environments.<br/>Knowledge: In-depth knowledge of ramp operations, aviation safety protocols, and ground support equipment.<br/></p><p>AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.<br/></p><p>The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!<br/></p><p>Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.<br/></p><p>Pay: $70,000.00 - $75,000.00 per year<br/></p><p>Work Location: In person<br/></p>

Ground Ramp Manager

<div><p><b>Job Description:</b></p><p></p><div><div><p>
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?</p></div><p></p><div><p><b><br>
Position Overview:</b><b> </b>As a Gate Guard, you will be responsible for a wide range of functions to maintain positive control of the aircraft at all times and ensure the safety of the air crew members and cargo.</p></div><p></p><div><p><br>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.</p></div><p></p><div><p><b><br>
DUTIES AND RESPONSIBILITIES</b></p><ul><li>
Secure premises and personnel by patrolling property</li><li>
Prevents losses and damage by reporting irregularities; informing violators of policy and procedures</li><li>
Daily record keeping of granted and denied entries</li><li>
Reporting all suspicious items and activity to management to determine the best course of action</li><li>
Maintain working knowledge of all emergency policies, procedures and regulations.</li><li>
Standing, walking and sitting for long periods at a time</li></ul></div></div><p></p><div><div><p><b>
Safety, Security and Compliance</b>:</p></div><p></p><div><p>
All AGI Team members have a responsibility and duty while at work to:</p></div><div><ul><li><p>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</p></li></ul></div><div><ul><li><p>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</p></li></ul></div><div><ul><li><p>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.</p></li></ul></div><div><ul><li><p>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</p></li></ul></div><div><ul><li><p>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</p></li></ul></div><div><ul><li><p>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</p></li></ul></div><div><ul><li><p>
Fully understand AGI Health &amp; Safety and Security policies.</p></li></ul></div><div><ul><li><p>
Attend training courses as may be required by AGI.</p></li></ul></div><p></p><div><p><b><br>
Physical Requirements:</b></p></div><div><ul><li><p>
Must be able to walk and stand on a frequent basis and for extended periods.</p></li></ul></div><div><ul><li><p>
Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.</p></li></ul></div><div><ul><li><p>
Must be able to work in extreme weather conditions around jet and machinery noises.</p></li></ul></div><p></p><div><p><b><br>
Knowledge, Skills &amp; Abilities</b></p></div><div><ul><li><p><b>
Professional </b><b>p</b><b>resentation:</b><b> </b>Must have a well-groomed appearance and customer service-oriented attitude.</p></li></ul></div><div><ul><li><p><b>
Good </b><b>c</b><b>ommunication </b><b>s</b><b>kills</b>: Security Guards must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew.</p></li></ul></div></div><div><div><ul><li><p><b>
Problem-solving skills: </b>Security Guards must be able to assess security concerns and follow reporting procedures to reduce the risk of security breaches.</p></li></ul></div><div><ul><li><p><b>
Time management skills: </b>Security Guards must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment<b>.</b></p></li></ul></div><p></p><div><p><b><br>
Qualifications:</b></p></div><div><ul><li><p>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</p></li></ul></div><div><ul><li><p>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</p></li></ul></div><div><ul><li><p>
Must complete ramp and SIDA training to obtain airport authority identification security.</p></li></ul></div><div><ul><li><p>
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.</p></li></ul></div><div><ul><li><p>
Must have Security Guard license.</p></li></ul></div><div><ul><li><p>
Preferred Qualifications - One+ year of relevant experience</p></li></ul></div><p></p><div><p><br>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees.</p></div><div><p>
Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p></div><p></p><div><p><br>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p></div></div><br>
<p></p>
$19.75<p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Gate Guard

<div><p><b>Job Description:</b></p><p></p><div><div><div><p><b>
Job Description:</b></p><p>
Ramp Supervisors are responsible for leading flights for the smooth and safe operation of airport ground handling services, ensuring that flights depart and arrive on schedule, and that passengers and cargo are handled efficiently and securely.</p><p></p><p><br>
Alliance Ground International is a cargo and aviation services company operating in over 50 cities across North America, with a 45-year legacy in aviation. Our strong reputation in cargo, ground services, and hospitality forms the bedrock of our success. As we continue to expand, we seek the industry's finest talents, where the sky is the limit.</p><p></p><p><b><br>
Essential Job Duties:</b></p><ul><li><p>
Supervise agents and leads on each shift to ensure all proper procedures are followed in a safe, efficient manner.</p></li><li><p>
Mentor and coach agents and leads and conduct on-the-job training.</p></li><li><p>
Guide inbound/outbound airplanes to and from the gate.</p></li><li><p>
Transport, load and unload passenger baggage, cargo, and mail.</p></li><li><p>
Clean aircraft passenger cabins between flights and stock aircraft with needed supplies.</p></li><li><p>
Operate heavy equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories.</p></li><li><p>
Be on time, be prepared, and be safe.</p></li></ul><p></p><p><b><br>
Additional Job Responsibilities:</b></p><ul><li><p>
Assist with creating and managing the staffing schedule to ensure adequate coverage for each flight.
</p></li><li><p>Other duties as assigned: Be flexible and willing to perform any other tasks or responsibilities as required by the company to meet operational needs.</p></li></ul><p></p><p><b><br>
Qualifications:</b></p><ul><li><p>
Prior work experience</p></li></ul></div><div><ul><li><p>
Education</p></li><li><p>
Certification/licenses (if applicable)</p></li><li><p>
Airport Badge/Security Clearance (if applicable)</p></li></ul><p></p><p><b><br>
Physical Requirements:</b></p><ul><li><p>
Ability to lift 50 pounds (23 kg) on a regular basis.</p></li><li><p>
Carry heavy items up and down jetway stairs.</p></li><li><p>
Climb, bend, kneel, crawl and stoop on a frequent basis and for extended periods.</p></li><li><p>
Work outside in all types of weather, around jet and machinery noises</p></li></ul><p></p><p><b><br>
Schedule:</b></p><p>
Alliance Ground International operates twenty-four hours a day, seven days a week. AGI requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays or cancellations. Applicants must be able to work on weekends, (Friday, Saturday, and Sunday) and holidays. Strict adherence to company attendance policies is expected and enforced.</p><p></p><p><b><br>
Benefits:</b></p><p>
We provide competitive wages, comprehensive training and career advancement opportunities, as well as a full benefit plan.</p></div></div></div><p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Ramp Supervisor

<div><p><b>Job Description:</b></p><p></p><p><b>
Job Description:</b></p><p></p><p>
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent!<br>
<br>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.<br>
<br>
<b>Job Responsibilities:</b></p><ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul><p></p><p><b>
Safety, Security and Compliance:</b></p><p></p><p>
All AGI Team members have a responsibility and duty while at work to:</p><ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul><p></p><p><b>
Knowledge, Skills, and Abilities:</b></p><p></p><p><b>
Appearance:</b> Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.</p><p><b>
Good communication skills:</b> Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.</p><p><b>
Computer skills: </b>Passenger Service agents are required to use computer systems daily.</p><p><b>
Critical thinking skills: </b>Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.</p><p><b>
Basic math skills:</b> Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.</p><p><b>
Time management skills: </b>Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.</p><p></p><p><b>
Qualifications:</b></p><ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li><li><div><b>
Language Skills:</b> Ability to effectively communicate (read, write, and speak) in both English and Turkish required to support passenger needs in a diverse, international environment.</div></li></ul><p>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part-time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p><p></p><p>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p><p></p>
$25.04hr-$25.04hr<p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Passenger Service Agent

Join Alliance Ground International and explore 17   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.