Qureos Mentor

Alliance Ground International

<div><p><b>Job Description:</b></p><p></p><div><p>
Are you an experienced team leader who inspires others to excellence? Are you looking for an opportunity to grow your career? Then let your career take off with Alliance Ground International as a Duty Manager! Ideal candidates will have at least three years of ramp agent experience and three years of progressive aviation management experience.</p></div><p></p><div><div><div><div><p>
As a Duty Manager you will:</p><ul><li><p>
Supervise and direct the work of ramp team members as they unload/unload and service aircraft.</p></li><li><p>
Create and manage schedules to ensure adequate staffing for all ramp operations.</p></li><li><p>
Assist recruiting team with hiring and provide on-the-job training and ongoing team member professional development opportunities.</p></li><li><p>
Serve as point person for customers and management to minimize or eliminate potential delays.</p></li><li><p>
Observe and enforce all AGI and Airline safety regulations as well as company policies.</p></li><li><p>
Assure that all GSE maintenance procedures are assigned and completed on each shift.</p></li><li><p>
Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest and log flight information for billing purposes.</p></li><li><p>
Actively search for and report to station management any future business opportunities</p></li><li><p>
Assist with all ramp team duties (safety walks, baggage/cargo handling, aircraft servicing, safely operating GSE around aircraft, etc.) as needed.</p></li></ul><p></p><p>
To be a Duty Manager you must:</p><ul><li><p>
Demonstrate strong communication skills to interact professionally with team members and customers.</p></li><li><p>
Be at least 18 years old and possess a high school diploma, GED or work experience equivalent.</p></li><li><p>
Have a valid driver&rsquo;s license with a clean driving record.</p></li><li><p>
Be able to pass a drug screen and obtain airport security clearance which includes an extensive employment, criminal record and residence background check.</p></li></ul><p></p><p>
As a Duty Manager you must be able to:</p><ul><li><p>
Lift up to 70 pounds (32 kg) on a regular basis</p></li><li><p>
Carry heavy items up and down jetway stairs.</p></li><li><p>
Climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.</p></li><li><p>
Work outside in all types of weather, around jet and machinery noises.</p></li></ul><p></p><p>
Alliance Ground International (AGI) is an international ground handler that supports the airline industry. We are committed to delivering the aviation community quality services by maintaining the highest level of safety and supplying efficient, effective staff.</p><p></p><p>
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p></div></div></div></div><p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Duty Manager - Cargo Operations

<div><p><b>Job Description:</b></p><p></p><div><div><p>
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?</p></div><p></p><div><p><b>
Position Overview:</b></p></div><p></p><div><p>
The Ground Ramp Lead oversees daily ramp operations, ensuring the efficient and safe handling of aircraft on the ground. This role involves supervising a team of ramp agents, coordinating tasks, and ensuring compliance with safety and operational standards.</p></div><p></p><div><p>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.</p></div><div><p><b><br>
Job</b><b> </b><b>Responsibilities</b><b>:</b></p></div><p></p><div><ul><li><p>
Lead and supervise ramp agents in the safe loading, unloading, and movement of aircraft.</p></li></ul></div><div><ul><li><p>
Ensure timely and efficient turnaround of aircraft, including baggage and cargo handling.</p></li></ul></div><div><ul><li><p>
Coordinate the use of ground support equipment and resources, ensuring proper handling and maintenance.</p></li></ul></div><div><ul><li><p>
Perform safety checks on equipment and ensure team compliance with aviation regulations.</p></li></ul></div><div><ul><li><p>
Communicate with flight crews, ground teams, and other departments to coordinate operations.</p></li></ul></div><div><ul><li><p>
Troubleshoot and resolve issues on the ramp to minimize delays.</p></li></ul></div><div><ul><li><p>
Train and mentor ramp agents, ensuring adherence to safety standards and operational procedures.</p></li></ul></div><p></p><div><p><b><br>
Safety, Security and Compliance</b>:</p></div><p></p><div><p>
All AGI Team members have a responsibility and duty while at work to:</p></div><div><ul><li><p>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</p></li></ul></div><div><ul><li><p>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</p></li></ul></div><div><ul><li><p>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</p></li></ul></div><div><ul><li><p>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</p></li></ul></div></div><div><div><ul><li><p>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</p></li></ul></div><div><ul><li><p>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</p></li></ul></div><div><ul><li><p>
Fully understand AGI Health &amp; Safety and Security policies.</p></li></ul></div><div><ul><li><p>
Attend training courses as may be required by AGI.</p></li></ul></div><p></p><div><p><b><br>
Qualifications and Skills</b><b>:</b></p></div><p></p><div><ul><li><p><b>
Education</b>: High school diploma or equivalent; additional certifications in ground handling preferred.</p></li></ul></div><div><ul><li><p>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</p></li></ul></div><div><ul><li><p><b>
Experience</b>: 2+ years of experience in ground handling, with at least 1 year in a leadership or supervisory role.</p></li></ul></div><div><ul><li><p><b>
Skills</b>: Strong leadership, communication, and problem-solving skills; ability to manage teams in fast-paced environments.</p></li></ul></div><div><ul><li><p><b>
Knowledge</b>: Familiarity with ramp operations, safety protocols, and ground support equipment.</p></li></ul></div><p></p><div><p><br>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p></div><p></p><div><p><br>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p></div></div><br>
<p></p>
$22.50 per hour<p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Ground Ramp Lead

<div><p><b>Job Description:</b></p><p></p><p><b>
Job Description:</b></p><p></p><p>
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?<br>
<br>
As a Warehouse Agent, you will be essential to increase operational efficiency, company profitability, and customer satisfaction by accurately and safely receiving/storing inbound and outbound shipments.<br>
<br>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.<br>
<br>
<b>Job responsibilities:</b></p><ul><li>
Facilitate the loading and unloading of cargo to and from trucks.</li><li>
Check freight for proper piece count, weight, dimensions and documents as appropriate when accepting or delivering cargo.</li><li>
Issue appropriate warehouse receipt or collect signed copy of delivery receipt.</li><li>
Ensure that cargo has a proper release issued by office personnel controlling the cargo before cargo is delivered to consignee or agent.</li><li>
Operate basic cargo handling equipment such as forklift, aircraft pallets and pallet jacks.</li><li>
Break down cargo from import flights, sort as required, check freight against manifest and store in proper manner and location in warehouse.</li><li>
Build up cargo for export flights, following instructions of supervisor or person directing the buildup of the freight.</li><li>
Keep inventory of on hand freight, warehouse supplies, airline equipment and containers.</li><li>
Maintain security of the cargo and company&rsquo;s equipment. Observe that cargo has not been tampered with or that pilferage has taken place. Report incidents to supervisor as needed.</li><li>
Maintain work area in clean condition, reporting damaged or broken equipment as needed.</li><li>
Accept related assignments from lead agents, supervisors or management.</li></ul><ul><li>
Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required.</li><li>
Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.</li><li>
Complete all training when required by company, airport governing authority, or customer when required.</li><li>
Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays.</li></ul><p></p><p><b>
Safety, Security and Compliance</b>:</p><p></p><p>
All AGI Team members have a responsibility and duty while at work to:</p><ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
This job requires physical stamina and strength &ndash; Warehouse Agents must be able to lift / carry / push / pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces.</li><li>
Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.</li><li>
Must be able to be alerted to moving vehicles and use radio equipment to communicate with crew and airport authorities.</li><li>
Must be able to work around machinery noises.</li></ul><p></p><p><b>
Knowledge, Skills &amp; Abilities</b></p><ul><li><b>
Good Communication Skills</b>: Warehouse Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of trucks, equipment, and cargo.</li><li><b>
Basic math skills: </b>Warehouse Agents may be required to calculate piece count, weight and dimensions.</li><li><b>
Computer skills: </b>Warehouse Agents may be required to use computer systems to track cargo.</li><li><b>
Problem-solving skills: </b>Warehouse Agents may be called upon to troubleshoot issues during loading and unloading.</li><li><b>
Time management skills: </b>Warehouse Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment<b>.</b></li></ul><p><b><br>
Qualifications:</b></p><ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
Possess a valid driver&rsquo;s license with a clean driving record.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete ramp and SIDA training to obtain airport authority identification security.</li><li>
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.</li><li>
Preferred Qualifications - One+ year of relevant experience.</li></ul><p></p><p>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees.</p><p>
Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p><p></p><p>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p><p></p>
$21.00<p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Warehouse Agent

<div><p><b>Job Description:</b></p><p></p><div><p>
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?</p></div><div><p><br>
Ideal candidates will have at least one year of relevant experience.</p></div><p></p><div><p>
The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to cargo or ground account operations by performing the following duties personally or through subordinates.</p></div><div><p>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.</p></div><div><p><b><br>
Job Responsibilities:</b></p></div><div><ul><li><p>
Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo or ground operations are safe, efficient, and in compliance with all applicable Company and governmental regulations.</p></li></ul></div><div><ul><li><p>
Responsible for the work accomplished in the carriage of cargo process, flight/load manifest/weight &amp; balance control process and has the authority to direct persons to accomplish that work. Provide for the oversight and provisioning of ground handling services related to cargo operations.</p></li></ul></div><div><ul><li><p>
Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations.</p></li></ul></div><div><ul><li><p>
Conduct periodic audits on all Company cargo operations.</p></li></ul></div><div><ul><li><p>
Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.</p></li></ul></div><div><ul><li><p>
Ensure that all personnel involved in Company cargo operations and/or ground handling of Company aircraft are properly trained.</p></li></ul></div><div><ul><li><p>
Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.</p></li></ul></div><div><ul><li><p>
Maintain the Hazardous Materials Training Program for all applicable employees.</p></li></ul></div><div><ul><li><p>
Develop and implement policies and procedures for the safe and efficient handling of ULDs.</p></li></ul></div><div><ul><li><p>
Lead by example to deliver consistently great service to our customers</p></li></ul></div><div><ul><li><p>
Ensure compliance with all Company safety and security procedures to meet/exceed regulatory standards</p></li></ul></div><div><ul><li><p>
Maintain, monitor and report on agreed key performance indicators (KPI's)</p></li></ul></div><div><ul><li><p>
Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements</p></li></ul></div><div><ul><li><p>
Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.</p></li></ul></div><div><ul><li><p>
Ensure all agreed training is completed and documented</p></li></ul></div><div><ul><li><p>
Build and maintain relationships with stakeholders, internal and external</p></li></ul></div><div><ul><li><p>
Resolve issues/conflicts in a timely manner</p></li></ul></div><div><ul><li><p>
Ensure efficient operation of inbound and outbound flights</p></li></ul></div><div><ul><li><p>
Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.</p></li></ul></div><div><ul><li><p>
Able to meet the Station's attendance policy.</p></li></ul></div><div><ul><li><p><b>
Supervisory Responsibilities</b><b>:</b><b> </b>Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.</p></li></ul></div><p></p><div><p><b><br>
Safety, Security and Compliance</b>:</p></div><div><p>
All AGI Team members have a responsibility and duty while at work to:</p></div><div><ul><li><p>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</p></li></ul></div><div><ul><li><p>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</p></li></ul></div><div><ul><li><p>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</p></li></ul></div><div><ul><li><p>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</p></li></ul></div><div><ul><li><p>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</p></li></ul></div><div><ul><li><p>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</p></li></ul></div><div><ul><li><p>
Fully understand AGI Health &amp; Safety and Security policies.</p></li></ul></div><div><ul><li><p>
Attend training courses as may be required by AGI.</p></li></ul></div><p></p><div><p><b>
Qualifications</b><b>:</b></p></div><div><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Effective people management and planning /organizational skills, customer focused and analytical with good judgment, able to work under pressure and a team player</p></div><p></p><div><p><b>
Knowledge,</b><b> </b><b>Skill</b><b> </b><b>and Abilities</b><b>:</b></p></div><div><ul><li><p>
Warehouse management experience preferred</p></li></ul></div><div><ul><li><p>
Ability to deal with conflict and resolve issues</p></li></ul></div><div><ul><li><p>
Intermediate computer skills with working knowledge of Microsoft Office programs.</p></li></ul></div><div><ul><li><p>
Excellent English verbal and written communication skills.</p></li></ul></div><div><ul><li><p>
Must be able to handle stress in a fast-paced environment and ensure deadlines are met.</p></li></ul></div><div><ul><li><p>
Ability to concentrate on detail.</p></li></ul></div><div><ul><li><p>
Ability to lift 50-70 lbs.</p></li></ul></div><div><ul><li><p>
Adhere to safety practices and programs.</p></li></ul></div><div><ul><li><p>
Ability to multitask.</p></li></ul></div><div><ul><li><p>
Good communication skills</p></li></ul></div><p></p><div><p><b>
Education and Experience</b><b>:</b></p></div><div><ul><li><p>
Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.</p></li></ul></div><div><ul><li><p>
Valid US driver&rsquo;s license.</p></li></ul></div><div><ul><li><p>
Successful completion of the required airport badging process and pre-employment drug screen is required.</p></li></ul></div><div><ul><li><p>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</p></li></ul></div><p></p><div><p><b><br>
Schedule of Hours</b><b>:</b></p></div><div><p>
As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, etc., Strict adherence to company attendance policies are expected and enforced.</p></div><p></p><div><p><br>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p></div><p></p><div><p><br>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p></div><p></p><p><br>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Account Manager - Ground Operations

<div><p><b>Job Description:</b></p><p></p><p><b>
Job Description:</b></p><p></p><p>
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent!<br>
<br>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.<br>
<br>
<b>Job Responsibilities:</b></p><ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul><p></p><p><b>
Safety, Security and Compliance:</b></p><p></p><p>
All AGI Team members have a responsibility and duty while at work to:</p><ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul><p></p><p><b>
Knowledge, Skills, and Abilities:</b></p><p></p><p><b>
Appearance:</b> Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.</p><p><b>
Good communication skills:</b> Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.</p><p><b>
Computer skills: </b>Passenger Service agents are required to use computer systems daily.</p><p><b>
Critical thinking skills: </b>Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.</p><p><b>
Basic math skills:</b> Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.</p><p><b>
Time management skills: </b>Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.</p><p></p><p><b>
Qualifications:</b></p><ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul><p></p><p>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p><p></p><p>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p><p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Passenger Service Agent

Passenger Service Agent F9 SY

Join Alliance Ground International and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.