Urwah Admin

Allianz Partners

<div>
<div> The sales support team is responsible for fostering profitable growth in the local Business Units and Global functions across 44+ countries and 6 different personas. One major pillar is supporting sales by providing sound sales processes, sales applications, and training. The Global Sales Support Team is the home of the “Salesforce” applications which is used as the collaboration tool for Sales with adjacent functions, such as Legal, Compliance and Underwriting. </div>
<div> We are seeking a skilled and detail-oriented Business Analyst to join our team. The Business Analyst will be responsible for analysing business processes, identifying areas for improvement, and developing strategies to enhance efficiency and productivity. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of business operations and IT systems. Also, the candidate enjoys working in a global set-up since both our team is spread across multiple countries as are our stakeholders we work for. </div>
<div> This position reports into the Salesforce CRM manager. </div><br/>
<div></div>
<div>
<b>What you do</b>
</div>
<div> Key responsibilities will include, but are not limited to, the following: </div><br/>
<div></div>
<ul>
<li>Work with stakeholders to define and refine business requirements based on the ever-changing business needs.</li>
<li>Create detailed documentation of business requirements, processes, and solutions.</li>
<li>Develop and document business process models to illustrate current and future states.</li>
<li>Design, develop, and maintain regular reports, dashboards, and scorecards using various data reporting tools to monitor adoption of new processes.</li>
<li>Facilitate discovery sessions working with the business, technical and functional team members to identify the right solution.</li>
<li>Analyze data to identify trends, patterns, and insights that inform business decisions.</li>
<li>Collaborate with IT and data teams to enhance existing solution and build new functionality.</li>
<li>Provide training and support to end-users.</li>
<li>Assist with the implementation and UAT of newly designed functionality.</li>
<li>Identify opportunities for process improvements and contribute to ongoing optimization efforts.</li>
<li>Participate in special projects and perform ad-hoc analyses as required by management.</li>
<li>Support in building a community approach</li> Customer Account governance </ul>
<div>
<br/> <b>What you bring</b>
</div>
<ul>
<li>4+ years of experience in business analysis or similar role.</li>
<li>Advanced proficiency in PowerPoint, Word, Excel, collaboration tools such as Miro, Jira an advatage</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proven ability to manage multiple tasks and adapt to a changing, fast-paced environment.</li>
<li>Strong problem-solving skills and the ability to exercise sound judgment.</li>
<li>Salesforce experience is an advantage.</li>
<li>Fluent in English, other languages an advantage</li>
</ul><br/>
<div>
<br/> <b>What we offer</b>
</div>
<div> Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. </div>
<div> We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. </div>
<div>
<br/> <br/> 55877 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent </div>
<div> Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.<br/> We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.<br/> We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.<br/> Great to have you on board. Let's care for tomorrow. </div>
</div> <br/>
<div></div>
<div>
<div>
<div>
<b>Job Level: </b>
<div> Professional </div>
</div>
<div>
<b>Location: </b>
<div>
<div>
<div> Dubai, AE </div>
<p>München, DE, 80335</p>
<p>München, DE, 80333</p>
<p>München, DE, 80335</p>
<p>Saint-Ouen (Paris), 93, FR, 93400</p>
<p>Madrid, M, ES, 28043</p>
</div>
</div>
</div>
<div></div>
<div>
<b>Area of Expertise: </b>
<div> Operations </div>
</div>
<div>
<b>Unit: </b>
<div> Allianz Partners </div>
</div>
<div>
<b>Employing Entity: </b>
<div> ALLIANZ PARTNERS </div>
</div>
<div>
<b>Job Type: </b>
<div> Full-Time </div>
</div>
<div>
<b>Remote Job: </b>
<div> Hybrid working </div>
</div>
<div>
<b>Employment Type: </b>
<div> Permanent </div>
</div>
<div>
<b>ID: </b>
<div> 55877 </div>
</div>
<div>
<b>Position Cluster: </b>
<div> Non-Executive </div>
</div>
</div>
</div><br/>This job has been sourced from an external job board. <br/>More jobs on https://www.qureos.com/

Business Analyst

<div>
<div>
<b>What you do</b>
</div><br/>
<div></div>
<div> The BD Relationship Manager acts as the point of contact between NEXtCARE and its client (SAADA). This role has an overall responsibility to maintain the current business as well as maximizing the business opportunities within existing client.<br/> <br/> This role has an overall responsibility to provide excellent customer service, meet clients’ needs and ensure highest satisfaction levels. </div><br/>
<div></div>
<div> Main tasks: </div><br/>
<div></div>
<ul>
<li>Establishes regular meeting with the client (SAADA) at least twice per month.</li>
<li>Creates visibility around actions related to all activities related to this account and regular reporting of the same.</li>
<li>Coordinates among various stakeholders within the organization in order to ensure client deliverables.</li>
<li>Establishes list of expected deliverables on Quarterly basis.</li>
<li>Conducts surveys to SAADA members in order to generate statistics related to quality improvements and customer satisfaction.</li>
<li>Resolves customer complaints regarding services, in coordination with relevant teams.</li>
<li>Works with the client on generating ideas and digital initiatives that capitalize on existing and prospective partner strengths to drive additional benefit to NEXtCARE portfolio.</li>
<li>Stays current and knowledgeable on all products, service offerings and trends within the industry.</li>
<li>Works closely and coordinates effectively with solutions and services departments of Company to ensure smooth and quality delivery of products and services on time.</li>
<li>Effectively interacts with other departments including the account management.</li>
<li>Ensures NEXtCARE remains proactive and responsive to prospective clients.</li>
<li>As required recruit, train and supervise staff.</li>
</ul><br/>
<div>
</div>
<div>
<b>What you bring</b>
</div><br/>
<div></div>
<div>
<b>Behavioral Requirements:</b>
</div><br/>
<div></div>
<ul>
<li>Possess drive, motivation and acute attention to detail in ensuring all business opportunities to NEXtCARE are captured and explored.</li>
<li>Sound knowledge of International Standards related to Health and Medical Insurance quality measures, region markets and practices.</li>
<li>Able to analyze data and suggest techniques and requirements.</li>
<li>Strong negotiation, communication, time management and leadership skills.</li>
<li>Ability to work independently and maintain focus under pressure.</li>
<li>Problem solving and decision making.</li>
<li>Solid understanding of business dynamics, planning and execution.</li>
<li>Ability to self-manage workload and handle multiple accounts, working with people at all levels of an organization.</li>
<li>Must demonstrate strong initiative with ability to work as part of a team as well as independently.</li>
<li>Demonstrate sound financial acumen in order to proactively respond to business trends.</li>
</ul><br/>
<div>
</div>
<div>
<b>Behavioral Competency:</b>
</div><br/>
<div></div>
<div> Customer &amp; Market Excellence: </div>
<ul>
<li>Strive for excellence at every touch point with the customer</li>
<li>Foster state-of-art technical/operational knowledge and strive for continuous simplification</li>
<li>Be the benchmark</li>
</ul>
<div> Collaborative Leadership: </div>
<ul>
<li>Empower the team and provide purpose and direction</li>
<li>Develop people, provide feedback and care to employee wellbeing</li>
<li>Collaborate and exchange best practice.</li>
</ul>
<div> Entrepreneurship: </div>
<ul>
<li>Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure</li>
<li>Take ownership and responsibility</li>
<li>Embrace innovation and a culture that allows to make decisions without fear of retribution.</li>
</ul>
<div> Trust: </div>
<ul>
<li>Act with integrity, honor commitments, tell the truth</li>
<li>Foster diversity and inclusiveness</li>
<li>Act transparently and promote corporate social responsibility.</li>
</ul><br/>
<div>
</div>
<div>
<b>Minimum Requirements</b>
</div><br/>
<div></div>
<ul>
<li>Bachelor’s Degree.</li>
<li>5+ years of experience in a similar role within a TPA, insurance or brokerage firm.</li>
<li>Physically fit to carry out duties.</li>
<li>Legally permitted to work in the country of operations.</li>
<li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li>
</ul>
<div>
<br/>
</div>
<div>
<br/> 44534 | Sales &amp; Distribution | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent<br/>
</div>
<div> Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.<br/> We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.<br/> We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.<br/> Join us. Let's care for tomorrow. </div>
</div> <br/>
<div></div>
<div>
<div>
<div>
<b>Job Level: </b>
<div> Professional </div>
</div>
<div>
<b>Location: </b>
<div>
<div>
<div> Dubai, AE </div>
</div>
</div>
</div>
<div></div>
<div>
<b>Area of Expertise: </b>
<div> Sales &amp; Distribution </div>
</div>
<div>
<b>Unit: </b>
<div> Allianz Partners </div>
</div>
<div>
<b>Employing Entity: </b>
<div> AWP Health &amp; Life SA_CA </div>
</div>
<div>
<b>Job Type: </b>
<div> Full-Time </div>
</div>
<div>
<b>Remote Job: </b>
<div> Hybrid working </div>
</div>
<div>
<b>Employment Type: </b>
<div> Permanent </div>
</div>
<div>
<b>ID: </b>
<div> 44534 </div>
</div>
<div>
<b>Position Cluster: </b>
<div> Non-Executive </div>
</div>
</div>
</div><br/>This job has been sourced from an external job board. <br/>More jobs on https://www.qureos.com/

Business Development Manager

<div>
<div> The main duty of a ‘<b>CareCentre – Agent (CCA)” in Oman </b>is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with CareCentre - Supervisor and CareCentre - Manager accordingly and comply to provide a customer-oriented service at all times. </div><br/>
<div></div>
<div>
<b>What you do:</b>
</div>
<ul>
<li>Builds a customer-oriented focus in the CareCentre by providing quality actions and resolutions to their concerns and queries.</li>
<li>Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.</li>
<li>Answers inbound calls as well as assist customers who have specific inquiries.</li>
<li>Builds customer’s interest in the services and products offered by the company.</li>
<li>Provides personalized customer service of the highest level.</li>
<li>Updates the existing database with changes and the status of each existing/prospective customer/member.</li>
<li>Documents details of telephone conversation and actions taken.</li>
<li>Corresponds with CareCentre - Supervisor and CareCentre - Manager and keep an open channel of communication.</li>
<li>Maintains records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments.</li>
<li>Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li>
</ul><br/>
<div>
</div>
<div>
<b>What you bring:</b>
</div>
<ul>
<li>Bachelor’s Degree ; Medical background preferred.</li>
<li>2+ years’ experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.</li>
<li>Physically fit to carry out duties.</li>
<li>Legally permitted to work in the country of operations.</li>
<li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li>
<li>Strong negotiation, communication, attention to detail, time management skills.</li>
<li>Sound knowledge of telephone etiquette.</li>
<li>Ability to work independently and maintain focus under pressure.</li>
<li>Ability to meet tight deadlines.</li>
<li>Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed.</li>
<li>Ability to comprehend, capture as well as interpret basic customer information, besides upholding the values of the organization.</li>
<li>Ability to follow instructions diligently.</li>
<li>Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to request for service/assistance.</li>
<li>Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.</li>
<li>Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization</li>
<li>Dependability in taking responsibility for actions taken.</li>
<li>Flexible to accommodate changes/addition to duties, make efficient use of resources, and availability as per company requirements.</li>
<li>Proven time management skills.</li>
<li>Excellent customer service and support skills.</li>
<li>Flexible and ability to work shift 24/7/365</li>
</ul><br/>
<div></div>
<div></div>
<div>
<b>What we offer:</b>
</div>
<div> Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. </div>
<div> We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. </div><br/>
<div>
<br/> 55170 | Customer Services &amp; Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent </div>
<div>
<b> Allianz Partners Introduction:</b>
</div>
<div> Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.<br/> We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.<br/> We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.<br/> Join us. Let's care for tomorrow. </div>
</div> <br/>
<div></div>
<div>
<div>
<div>
<b>Job Level: </b>
<div> Professional </div>
</div>
<div>
<b>Location: </b>
<div>
<div>
<div> Muscat, OM </div>
</div>
</div>
</div>
<div></div>
<div>
<b>Area of Expertise: </b>
<div> Customer Services &amp; Claims </div>
</div>
<div>
<b>Unit: </b>
<div> Allianz Partners </div>
</div>
<div>
<b>Employing Entity: </b>
<div> NEXTCARE OMAN </div>
</div>
<div>
<b>Job Type: </b>
<div> Full-Time </div>
</div>
<div>
<b>Remote Job: </b>
<div> 100% on-site </div>
</div>
<div>
<b>Employment Type: </b>
<div> Permanent </div>
</div>
<div>
<b>ID: </b>
<div> 55170 </div>
</div>
<div>
<b>Position Cluster: </b>
<div> Non-Executive </div>
</div>
</div>
</div><br/>This job has been sourced from an external job board. <br/>More jobs on https://www.qureos.com/

Care Center Agent - (New Oman Mandatory 24x7 Helpline)

Join Allianz Partners and explore 3 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.