Qureos Mentor

Allied Digital Services, LLC

Job SummaryA &ldquo;Branch Support Specialist&rdquo; is responsible for providing technical support for hardware and software issues and requests to End Users at branch locations. The Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major Incidents, and collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally.Branch Support Specialists can be on-site dedicated to a branch location or dispatched to a branch location based on expertise and proximity to the site needing support.Responsibilities<ul><li>Software installation.</li><li>Troubleshoot, repair, and maintain software applications &amp; infrastructure.</li><li>Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications.</li><li>Provide support for operating system drivers, software and firmware.</li><li>Provide support to users for home connection and work from home set up &ndash; laptop or personal laptop + virtual machine.</li><li>Ensure that policies and procedures are followed, communicated, and adhered to.</li><li>Create and maintain support documentation.</li><li>Interacting with other support groups (local and global) within the firm across multiple platforms.</li><li>Record and manage all Incidents and requests in ticket-tracking system.</li><li>Proactively inform management of trends, significant problems and expected delays.</li><li>On-call &ndash; Participate in rotating schedule providing afterhours and weekend support.</li><li>Take initiative to stay current on technology and participate in training programs.</li><li>Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc</li></ul>Required Qualifications:<ul><li>On-site Branch Support Specialists in Metro Campuses will be required to support all buildings within a Metro Campus.</li><li>Bachelor&rsquo;s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education</li><li>IT Support experience with a Financial Services or Brokerage Firm preferred.</li><li>Strong organizational skills &ndash; the ability to effectively manage multiple tasks simultaneously.</li><li>Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.</li><li>Experience with Microsoft Office products, and general office computing tools.</li><li>Excellent communication, interpersonal and customer care skills.</li></ul>Work Environment:<ul><li>Typically based in an office environment with the potential for occasional on-site visits to user locations.</li><li>May involve working outside of regular business hours to support critical incidents.</li></ul>Join us in this exciting opportunity to contribute to our IT operations while developing your skills in a supportive environment. We look forward to your application!Job Type: Full-timePay: $22.00 - $24.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

IT Desktop Technician, Branch Support Specialist

Join Allied Digital Services, LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Allied Digital Services, LLC

ABOUT_COMPANY

IT Desktop Technician, Branch Support Specialist

IT Desktop Technician, Branch Support Specialist