Qureos Mentor

Allied Orion Group

<div><p><b>Our national multi-family management company seeks an experienced Service Manager with a &quot;Whatever it Takes&quot; attitude to be responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.</b></p><p><b>
JOB SUMMARY</b><br>
Along with the Community Manager, the Service Manager is responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.</p><p><b>
REPORTS TO:</b> Community Manager and Regional Maintenance Supervisor</p><p><b>
SUPERVISES:</b> Under direction from the Community Manager, supervises all maintenance personnel, including housekeeper.</p><p><b>
ESSENTIAL FUNCTIONS</b><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<br>
1. Under the direction of Community Manager, supervises, trains and schedules maintenance activities for apartment community and maintenance staff.<br>
2. Coordinate, schedule and respond to resident/management requests and work orders for occupied units.<br>
3. Coordinate, schedule and prepare vacant apartment units for move-in.<br>
4. Coordinate and schedule appropriate safety and skills training for maintenance employees.<br>
5. Identify and correct hazardous property conditions that could place the property in a liable position.<br>
6. Ordering supplies and managing maintenance budget.<br>
7. Coordinate, schedule, and perform preventative maintenance on equipment and units.</p><p><b>
REQUIRED EDUCATION AND TRAINING</b><br>
<b>DEGREES AND DIPLOMAS</b><br>
&#61623; High school diploma or equivalent.<br>
&#61623; Five years of multi-family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.</p><p><b><br>
TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS</b><br>
&#61623; EPA Section 608 (HVAC/Freon Recovery certification) required.<br>
&#61623; Certifications/Permits required City or State to perform job responsibilities required.<br>
&#61623; Training in boiler repair, plumbing and mold detection/resolution required.<br>
&#61623; Certified Apartment Maintenance Technician (CAMT) preferred.<br>
&#61623; Certified Pool Operator (CPO) required.</p><p><b>
KNOWLEDGE, SKILLS AND ABILITIES</b><br>
&#61623; Must be able to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair and all facets of apartment make-ready.<br>
&#61623; Must be able to operate common maintenance related tools including but not limited to: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch and ladders.<br>
&#61623; Must be able to apply common sense and understanding to carry out instructions and plans.<br>
&#61623; Will interact regularly with residents, vendors, contractors, all levels of employees, and Clients and, therefore, must possess excellent interpersonal skills.<br>
&#61623; Must be able to read and write in English in order to read diagrams, meters, instructions, write report, etc.<br>
&#61623; Proficiency in using property management software(s) and Microsoft Office.<br>
&#61623; Experience in compressor diagnosis, fire sprinklers and irrigation systems preferred.<br>
&#61623; Must have basic knowledge of OSHA Requirements and Local, City and State Ordinances.<br>
&#61623; Must supply own hand tools.</p></div>

Service Manager

<div><div><div>Job Details</div></div><div><div><div><p><b>
Level</b></p>
<div><div>Experienced</div></div></div><div><p><b>
Job Location</b></p>
<div><div>Corporate Texas - Houston, TX</div></div></div></div><div><div><p><b>
Job Category</b></p>
<div><div>Sales/Leasing</div></div></div></div></div><div><div>
Description</div></div><div><div>
<div><p>Position Summary:</p>
<p>The Lead Management Specialist is responsible for managing the leasing lead pipeline by overseeing the process from initial inquiry through appointment scheduling. Once an appointment is secured, the lead is transitioned to the onsite leasing team for tour and follow-up. This role focuses on supporting communities that are underperforming, undergoing resyndication, or short-staffed, ensuring consistent lead management, timely follow-up, and increased leasing performance. The Lead Management Specialist works closely with onsite teams, regional leadership, and marketing to maximize conversions and occupancy while reducing missed opportunities.</p><br>
<p></p>
<p>Reports To:</p>
<p>Regional Manager, Regional Vice President, or Sr. Regional Vice President.</p><br>
<p></p>
<p>Essential Duties and Responsibilities:</p>
<p>Lead Oversight &amp; Appointment Management</p>
<ul><li>Monitor and manage incoming leads from all sources (ILS platforms, websites, phone, email, and walk-ins).</li></ul>
<ul><li>Oversee communication with prospective residents up to the appointment stage, then transfer leads to onsite teams for execution.</li></ul>
<ul><li>Ensure timely and professional responses to all inquiries, with emphasis on speed-to-lead best practices.</li></ul>
<ul><li>Track lead activity and ensure no opportunities are missed, particularly at underperforming or short-staffed communities.</li></ul>
<p>Focus on Key Communities</p>
<ul><li>Provide targeted support to sites that are underperforming in occupancy, currently undergoing resyndication, or experiencing staffing shortages.</li></ul>
<ul><li>Serve as a resource to stabilize leasing efforts during transitions or periods of high demand.</li></ul>
<ul><li>Work with regional leadership to prioritize communities requiring additional lead management support.</li></ul>
<p>Collaboration with Onsite Teams</p>
<ul><li>Partner with Community Managers and leasing teams to ensure smooth hand-off of leads after appointments are set.</li></ul>
<ul><li>Provide guidance, coaching, and support on best practices for converting scheduled appointments to signed leases.</li></ul>
<ul><li>Assist in identifying process gaps that may hinder conversion rates.</li></ul>
<p>Marketing &amp; Outreach Alignment</p>
<ul><li>Collaborate with marketing to ensure leads generated from campaigns are actively tracked and leveraged.</li></ul>
<ul><li>Provide feedback on lead quality and outreach effectiveness at targeted sites.</li></ul>
<ul><li>Suggest adjustments to marketing spend and strategy based on conversion data and site performance.</li></ul>
<p>Reporting &amp; Analysis</p>
<ul><li>Prepare weekly and monthly reports on lead response times, appointment conversion rates, and leasing performance.</li></ul>
<ul><li>Analyze trends across assigned communities and recommend corrective strategies.</li></ul>
<ul><li>Share insights with leadership to inform resource allocation and occupancy goals.</li></ul>
<p>Client &amp; Partner Communication</p>
<ul><li>Support leadership in presenting lead management performance during client and ownership meetings.</li></ul>
<ul><li>Ensure transparency by keeping all stakeholders updated on progress, challenges, and successes.</li></ul>
</div></div></div><div><div>
Qualifications</div></div><div><div>
<div><p>Required Education, Experience, and Skills:</p>
<ul><li>High school diploma or equivalent required; bachelor&rsquo;s degree in Business, Marketing, Communications, or related field preferred.</li></ul>
<ul><li>Minimum of 2&ndash;4 years&rsquo; experience in leasing, sales, or customer service; multifamily housing experience strongly preferred.</li></ul>
<ul><li>Knowledge of CRM systems, lead management platforms, and property management software.</li></ul>
<ul><li>Proven success in sales, customer engagement, or occupancy growth.</li></ul>
<ul><li>Excellent communication and organizational skills, with ability to manage multiple priorities under deadlines.</li></ul>
<ul><li>Analytical skills to evaluate lead flow, conversion rates, and occupancy trends.</li></ul>
<ul><li>Customer-focused mindset with a proactive and solution-oriented approach.</li></ul><br>
<p></p>
<p>Work Environment:</p>
<p>This position requires regular collaboration with onsite teams and travel to assigned communities, particularly those requiring additional support. Travel may include overnight stays and occasional weekend work during peak leasing periods.</p><br>
<p></p>
<p>Disclaimer:</p>
<p>This job description is intended to outline the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Management retains the right to assign or reassign duties as necessary.</p></div></div></div></div>

Lead Management Specialist

Join Allied Orion Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Allied Orion Group

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Service Manager

Lead Management Specialist