Abrar Admin

Allied Tech

<div>Customer Support Representative - Night Shift
It's been said that the secret of getting ahead is getting started. We'd add one thing to that: it helps considerably if you actually like people. We're building a team of thoughtful, service-minded people who find satisfaction in a good conversation, take pride in solving problems, and make every customer feel like they called at just the right time.
What is the pay?
<ul><li>$61,000 - $74,000 per year, based on experience</li><li>
Individual performance-based bonus up to 10% of salary</li><li>
Company performance-based bonus up to 10% of salary</li></ul>
What are the benefits?
<ul><li>Fully remote position</li><li>
Competitive health, dental, and vision insurance</li><li>
401(k) with up to 6% company match</li><li>
40 days of paid time off, inclusive of vacation, sick days, and holidays</li><li>
$200/month home-office stipend</li><li>
Promote-from-within culture with clear opportunities for advancement</li></ul>
What will I be doing?
<ul><li>Providing customer support and basic technical support via phone, live chat, ticketing systems, and occasional video calls</li><li>
Troubleshooting common account and software-related issues for our clients' users</li><li>
Guiding users through solutions in a clear and patient manner</li><li>
Escalating complex cases through structured workflows</li><li>
Documenting issues and resolutions accurately within internal systems</li><li>
Contributing to knowledge base articles for common issues</li><li>
Following established processes to deliver consistent, high-quality support</li><li>
Representing client brands with empathy and professionalism</li></ul>
What are the requirements?
<ul><li>Able to diagnose and resolve common software-related issues including login errors, access permissions, and account billing resolutions</li><li>
Excellent written communication, including grammar, punctuation, and spelling</li><li>
Comfortable navigating multiple software systems simultaneously</li><li>
Fast, reliable internet connection and a distraction-free work environment</li></ul>
What additional qualifications could I have?
<ul><li>1+ year customer service, help desk, or other customer-facing support experience</li><li>
Familiarity with phone, live chat, and ticketing software systems such as Zendesk, Intercom, or similar</li></ul>
What shifts are available?
This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.
<ul><li>Night Shift: 12:00 AM - 8:00 AM Central Time (CT)</li></ul>
Great customer support is about more than resolving issues &mdash; it&rsquo;s about creating trust, solving problems, and helping people feel supported when something isn't working. If that sounds like the kind of work you do best, we&rsquo;d love to hear from you.</div>

Customer Support Representative - Night

<div>Customer Support Representative - Day Shift
It's been said that the secret of getting ahead is getting started. We'd add one thing to that: it helps considerably if you actually like people. We're building a team of thoughtful, service-minded people who find satisfaction in a good conversation, take pride in solving problems, and make every customer feel like they called at just the right time.
What is the pay?
<ul><li>$55,000 - $68,000 per year, based on experience</li><li>
Individual performance-based bonus up to 10% of salary</li><li>
Company performance-based bonus up to 10% of salary</li></ul>
What are the benefits?
<ul><li>Fully remote position</li><li>
Competitive health, dental, and vision insurance</li><li>
401(k) with up to 6% company match</li><li>
40 days of paid time off, inclusive of vacation, sick days, and holidays</li><li>
$200/month home-office stipend</li><li>
Promote-from-within culture with clear opportunities for advancement</li></ul>
What will I be doing?
<ul><li>Providing customer support and basic technical support via phone, live chat, ticketing systems, and occasional video calls</li><li>
Troubleshooting common account and software-related issues for our clients' users</li><li>
Guiding users through solutions in a clear and patient manner</li><li>
Escalating complex cases through structured workflows</li><li>
Documenting issues and resolutions accurately within internal systems</li><li>
Contributing to knowledge base articles for common issues</li><li>
Following established processes to deliver consistent, high-quality support</li><li>
Representing client brands with empathy and professionalism</li></ul>
What are the requirements?
<ul><li>Able to diagnose and resolve common software-related issues including login errors, access permissions, and account billing resolutions</li><li>
Excellent written communication, including grammar, punctuation, and spelling</li><li>
Comfortable navigating multiple software systems simultaneously</li><li>
Fast, reliable internet connection and a distraction-free work environment</li></ul>
What additional qualifications could I have?
<ul><li>1+ year customer service, help desk, or other customer-facing support experience</li><li>
Familiarity with phone, live chat, and ticketing software systems such as Zendesk, Intercom, or similar</li></ul>
What shifts are available?
This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.
<ul><li>Day Shift: 8:00 AM - 4:00 PM Central Time (CT)</li></ul>
Great customer support is about more than resolving issues &mdash; it&rsquo;s about creating trust, solving problems, and helping people feel supported when something isn't working. If that sounds like the kind of work you do best, we&rsquo;d love to hear from you.</div>

Customer Support Representative

Join Allied Tech and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Allied Tech

About Company

Customer Support Representative - Night

Customer Support Representative