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Allstate Security Industries

Allstate Security Industries, Inc, the leading Security Services Provider in Amarillo is continuing to grow! We are expanding our ever evolving Alarm Response Center (ARC) Team, and on the hunt for full time Dispatchers to join us!The Alarm Response Center (ARC) is the heartbeat of the Allstate Security Industries community, and we are looking for fun individuals who are dependable, full of enthusiasm and able to multitask, to join our close knit group. Our full time dispatchers are on a rotating schedule, with every 3 weeks having 5 days off in a row! We are the only monitoring station in Amarillo, TX, so if you are ready to start your new career - keep on reading!We are looking for additional Alarm Response Center Dispatchers to act as a communication point for emergency and non-emergency calls during the swing shift. Hours for this shift are 3pm-11pm, on a rotating schedule - and every few weeks you get 5 days off!You will address active alarms, troubleshoot with customers, receive service requests, transmit messages and insert account data. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multitask as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. You will need to obtain a State License for Alarm Monitoring through the state of Texas.Responsibilities: -Receive and Dispatch on active alarms. -Receive emergency and non-emergency calls and record significant information. -Address problems and requests by transmitting information or providing solutions. -Prioritize calls according to urgency and importance. -Use radio, phone or computer to send emergency responders to appropriate locations. -Provide technicians with information about accounts and service requests. -Enter data in computer system and maintain logs and records of daily tasks, activities and other information.Must Haves: -Tech-savvy with knowledge of relevant methods (Google Drive).-Fast typing with experience in data entry.-Outstanding phone etiquette.-Proficient in English (oral and written).-Ability to stay calm in high stress environments.-Outstanding organizational and multitasking abilities.-Active listener with excellent communication skills.-Interactive social skills.-Sound judgement and critical thinking.-High school diploma.-No Felonies or Class A Misdemeanors.-Willingness to work weekends, holidays and occasional overtime.- Customer Service SkillsWould like to Have: -Proven experience as dispatcher or relevant position. -Knowledge of procedures and guideline for emergency situations. -Bilingual (oral and written). -College experience.We offer the following after 90 days:-Health Benefits (full time employees)-Yearly evaluations with corresponding pay raises-Holiday pay-Paid vacationYou can appear in person at our offices to learn more about this opportunity and also fill in the link below.https://www.allstatesecurity.com/support/career-opportunities/Job Type: Full-timeBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In personJob Type: Full-timePay: $13.00 - $14.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Swing Shift Dispatcher/Call Center(3PM-11PM)

Join Allstate Security Industries and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Allstate Security Industries

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Swing Shift Dispatcher/Call Center(3PM-11PM)