Qureos Mentor

ALM Data Systems

Senior Network Security Engineer / ICT Team Lead - Job DescriptionJob PurposeThe Senior Network Security Engineer / ICT Team Lead is responsible for designing, implementing, and managing secure network infrastructures across on-premises and hybrid environments. The role includes leading technical teams, delivering projects, and ensuring high availability using technologies such as Palo Alto, Fortinet, F5, Aruba ClearPass, Infoblox, Azure Cloud, and data center solutions.Key Responsibilities<ul><li>Design, implement, and optimize enterprise network and security solutions.</li><li>Implement network segmentation, firewall policies, VPNs, NAC, and Zero Trust models.</li><li>Deploy and manage firewalls, WAFs, load balancers, and secure remote access solutions.</li><li>Lead ICT and network security teams and manage end-to-end project delivery.</li><li>Create HLDs, LLDs, configurations, testing procedures, and documentation.</li><li>Oversee incident response, troubleshooting, and escalation as per SLAs.</li><li>Review and optimize firewall and NAT policies.</li><li>Design and support Azure network services such as VNETs, VPN Gateways, Azure Firewall, and Load Balancers.</li><li>Provide technical consultation, pre-sales support, and customer engagement.</li></ul>Required Technical Skills<ul><li>Network: OSPF, BGP, MPLS, L3VPN, VLAN, VXLAN, HSRP/VRRP, SD-WAN, VPNs.</li><li>Security: Palo Alto, Fortinet (FortiGate, FortiManager, FortiAnalyzer), F5 LTM/GTM/ASM, Aruba ClearPass.</li><li>Cloud: Azure VNETs, VNET Peering, Azure Firewall, VPN Gateways, Load Balancers, NSGs.</li><li>Network Services: Infoblox DNS/DHCP/IPAM, F5 DNS, DHCP Failover.</li><li>Documentation: HLD, LLD, PIP, network diagrams, change management.</li></ul>Certifications (Preferred)<ul><li>CCIE / CISSP</li><li>Palo Alto PCNSE / PCSFE</li><li>Fortinet NSE4 / NSE7</li><li>F5 BIG-IP Administrator</li><li>ITILv4 Foundation</li></ul>Soft Skills<ul><li>Leadership and team management.</li><li>Strong communication and client-facing experience.</li><li>Analytical and detail-oriented.</li><li>Strong documentation and problem-solving skills.</li></ul>Experience Required<ul><li>10+ years of experience in network and security engineering.</li><li>Experience leading technical teams and delivering enterprise-level projects.</li><li>Experience in industries like banking, telecom, government, or oil &amp; gas is a plus.</li></ul>Job Type: Full-time

Senior Network Security Engineer / ICT Team Lead

Sales Account Manager &ndash; Job DescriptionDepartment: Sales/Projects Location: Doha, Qatar Type: Full-TimeRole SummaryResponsible for achieving sales growth by managing key accounts, expanding client portfolios, and promoting ICT, cybersecurity, cloud solutions across Qatar and the GCC. The position offers a fixed and variable compensation structure, where the variable component is tied to quarterly and annual sales targets defined by the company. Consistent achievement of these targets is essential to success in this role.Key Responsibilities1. Sales Performance &amp; Revenue Achievement<ul><li>Identify and pursue new business opportunities across cybersecurity, network infrastructure, IT managed services, cloud.</li><li>Achieve quarterly and annual revenue targets, ensuring consistent performance against company growth objectives.</li><li>Develop and execute account and territory strategies to expand market presence.</li></ul>2. Account Management<ul><li>Manage and grow key customer accounts through proactive engagement, upselling, and cross-selling.</li><li>Build and sustain relationships with decision-makers (CIOs, IT Managers, Procurement Heads) to ensure long-term business partnerships.</li><li>Conduct regular account reviews to monitor satisfaction, performance, and new opportunities.</li><li>Maintain accurate records of client interactions, opportunities, and forecasts in the CRM system.</li></ul>3. Solution Selling &amp; Technical Collaboration<ul><li>Work closely with presales and solution engineering teams to design, price, and present value-based ICT solutions.</li><li>Prepare and deliver professional proposals, tenders, and RFP responses.</li><li>Understand customer environments and align company offerings with their technical and business goals.</li><li>Stay informed about emerging technologies, competitor offerings, and market trends.</li></ul>4. Partnership &amp; Ecosystem Engagement<ul><li>Manage relationships with key vendors and distributors (e.g., Cisco, Fortinet, Microsoft, HP, Dell, Palo Alto Networks and many more).</li><li>Leverage vendor programs, rebates, and co-marketing initiatives to increase competitiveness and profitability.</li><li>Represent the company at industry events, trade shows, and partner engagements to enhance visibility and network reach.</li></ul>5. Internal Collaboration<ul><li>Coordinate with project delivery, procurement, and finance teams for accurate project scoping, billing, and on-time delivery.</li><li>Provide market intelligence and client feedback to operations and product management teams.</li><li>Support management with accurate sales forecasting, pipeline analysis, and performance reporting.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in IT, Business, or related discipline.</li><li>4&ndash;6 years of ICT or systems integration sales experience in Qatar or the GCC.</li><li>Proven record of consistently meeting or exceeding quarterly sales targets.</li><li>Strong knowledge of cybersecurity, networking, cloud technologies.</li><li>Excellent negotiation, presentation, and relationship management skills.</li><li>Familiarity with CRM systems.</li><li>Valid Qatar driving license preferred.</li></ul>Job Type: Full-time

Sales Account Manager

Job Description: Customer Success ManagerLocation: Doha, QatarCompany OverviewALM DataSystems (ALM) is a leading ICT and Systems Integration company in Qatar, delivering end-to-end solutions across Cloud, Cybersecurity, Digital Transformation, Networking, Datacenter, AV, and Managed Services. We help organizations adapt to the future with tailored technology solutions that convey impact and drive business growth.Role SummaryThe Customer Success Manager (CSM) is responsible for ensuring that ALM&rsquo;s clients achieve maximum value from our solutions and services. You will act as the primary relationship owner, driving client satisfaction, retention, renewals, and service expansion. The CSM will work closely with technical teams, project managers, sales, and support to ensure the customer journey is seamless and aligned with ALM&rsquo;s standards of excellence.Key ResponsibilitiesCustomer Relationship Management<ul><li>Serve as the main point of contact for assigned enterprise and government clients.</li><li>Build strong, long-term, trust-based relationships with key stakeholders.</li><li>Conduct regular business reviews, check-ins, and client health assessments.</li></ul>Service Delivery &amp; Support Coordination<ul><li>Ensure clients receive timely and high-quality service deliverables.</li><li>Coordinate with project teams, support engineers, and vendors to resolve issues and track SLAs.</li><li>Monitor service performance and proactively address potential service disruptions.</li></ul>Customer Success &amp; Value Realization<ul><li>Understand client objectives and ensure ALM solutions meet business outcomes.</li><li>Drive product/service adoption, utilization, and user onboarding.</li><li>Identify opportunities to enhance client ROI across cloud, network, cybersecurity, and other ICT solutions.</li></ul>Retention, Renewal &amp; Growth<ul><li>Manage contract renewals, SLA extensions, and upsell opportunities.</li><li>Identify expansion opportunities and work with Sales to position new services or upgrades.</li><li>Minimize churn and maintain strong customer health metrics.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate records of customer interactions, issues, and action items.</li><li>Prepare customer performance reports, SLA dashboards, and review decks.</li><li>Track KPIs such as NPS, response time, resolution time, satisfaction scores, and service quality.</li></ul>Qualifications &amp; ExperienceRequired<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Business, or related field.</li><li>3&ndash;5 years of experience in Customer Success, Account Management, or Service Delivery within ICT or Systems Integration.</li><li>Strong understanding of IT infrastructure, cloud, networking, cybersecurity, and managed services and CISCO products.</li><li>Excellent communication, client-handling, and stakeholder management skills.</li><li>Strong problem-solving ability and a customer-centric mindset.</li><li>Proficiency in Microsoft Office, CRM systems, and customer success tools.</li></ul>Preferred<ul><li>Experience working with enterprise or government clients in the GCC region.</li><li>Background in project coordination or service delivery.</li><li>Certifications such as ITIL, Customer Success Management, or cloud vendor certifications (AWS/Azure).</li><li>Arabic language skills (advantage).</li></ul>Key Skills &amp; Attributes<ul><li>Customer-oriented with strong relationship-building abilities.</li><li>Excellent presentation and negotiation skills.</li><li>Ability to handle pressure and manage priorities effectively.</li><li>Proactive, organized, and detail-oriented.</li><li>Strong team player who collaborates effectively with technical and non-technical teams.</li></ul>Job Type: Full-time

Customer Success Manager

Join ALM Data Systems and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ALM Data Systems

ABOUT_COMPANY

Senior Network Security Engineer / ICT Team Lead

Sales Account Manager

Customer Success Manager