Qureos Mentor

Alnafitha IT

<div>
 
 
 
 Business Overview:
 
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 Job Summary/Objective
 
 
 
 
 
 
 
 
 
 
 The Talent Acquisition Professional at Alnafitha leads complex and strategic end-to-end recruitment processes to attract, assess, and secure top-tier talent across all departments. This role is instrumental in workforce planning, employer branding, pipeline building, and recruitment process optimization. Acting as a partner to hiring managers and business leaders, the Talent Acquisition Professional ensures the right talent is in place to drive business success while enhancing the candidate experience and maintaining a strong employment brand
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 &middot;
 
 Strategic Recruitment &amp; Workforce Planning
 
 &middot; Lead full-cycle recruitment for mid to senior level roles, aligning workforce needs with department goals and Alnafitha growth plans to ensure talent acquisition directly supports strategic business direction and organizational scalability
 </li>
 <li>
 &middot; Design proactive sourcing plans using advanced platforms and headhunting techniques to identify high caliber talent and reduce time to fill in critical or hard to source positions
 </li>
 <li>
 &middot;
 
 Employer Branding
 
 &middot; Collaborate on brand positioning, lead outreach campaigns and represent alnafitha at job fairs and/or events to attract top talent by positioning Alnafitha as an employer of choice in the IT industry
 </li>
 <li>
 &middot;
 
 Recruitment Metrics
 
 &middot; Track, analyze and report key recruitment metrics (time- to fill, Cost per hire, source of hire, conversion rates) to enable data-driven improvements in recruitment processes and provide insights to leadership
 </li>
 <li>
 &middot;
 
 ATS &amp; Process Compliance
 
 &middot; Ensure applicant tracking systems (Zoho recruit) are up to date with accurate information and hiring documentation to maintain recruitment transparency, ensure compliance and enable smooth handover to HR operations
 </li>
 <li>
 &middot;
 
 Candidate experience &amp; pipeline Nurturing
 
 &middot; Manage timely communication, feedback delivery and continuous engagement with candidates throughout the recruitment lifecycle to enhance the candidate journey and build long-term relationships with top tier professionals
 </li>
 <li>
 &middot;
 
 Market Research &amp; Bench-marking
 
 &middot; Conduct ongoing labor market research, compensation benchmarks and competitor hiring intelligence to remain competitive and informed when advising on offers, compensation strategy and sourcing direction
 </li>
 </ul>
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 Qualifications
 
 
 
 <ol>
 <li>
 -
 
 Education:
 
 Bachelor's degree in human resources, Business Administration, or a related field-
 
 Experience
 
 : 6-10 years of experience in talent acquisition, with a focus on full cycle recruiting across various industries- Strong understanding of technical roles and requirements, as well as experience recruiting for specialized positions
 </li>
 <li>
 - Proven experience in mentoring and guiding recruitment teams
 </li>
 <li>
 - Expertise in utilizing modern sourcing techniques and tools, including social media and networking platforms
 </li>
 <li>
 - Exceptional verbal and written communication skills to engage with candidates and stakeholders effectively
 </li>
 <li>
 - Ability to analyze recruitment data and metrics to drive improvements in hiring processes
 </li>
 <li>
 - Strong interpersonal skills to build relationships with candidates and hiring managers
 </li>
 </ol>
 
 
 
 
 
 
 
 
 
 EQUAL EMPLOYMENT OPPORTUNITY COMMISSION
 
 :
 
 
 
 Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws
 
 
 
</div>

Talent Acquisition Professional (JO566)

<div>
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 Job Summary/Objective
 
 
 
 The Strategic Account Manager is responsible for managing high-value, complex client accounts and developing strategic relationships with key stakeholders to drive revenue growth and ensure client satisfaction. This role involves formulating and executing tailored account strategies, identifying new opportunities, and leading cross-functional teams to deliver customized solutions.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Relationship Management
 
 
 
 <ul>
 <li>
 Establish and nurture high-level, productive relationships with key stakeholders in critical customer accounts to foster trust and loyalty, leading to increased sales and long-term strategic partnerships.
 </li>
 <li>
 Develop and oversee the execution of comprehensive account strategies that align with the organization&rsquo;s business objectives, ensuring a proactive approach to client management.
 
 
 </li>
 </ul>
 
 Sales Strategy Development
 
 
 
 <ul>
 <li>
 Achieve ambitious sales goals and objectives for high-value accounts by formulating and implementing tailored sales plans, continuously monitoring progress, and adjusting strategies as necessary to drive revenue and demonstrate value.
 </li>
 <li>
 Identify and pursue new strategic opportunities within existing accounts while leveraging market analysis, networking, and referrals to generate leads that contribute to sustainable competitive advantage.
 
 
 </li>
 </ul>
 
 Customer Needs Assessment and Solution Development
 
 
 
 <ul>
 <li>
 Proactively assess and validate the complex needs of high-stakes clients through in-depth consultations and feedback sessions, ensuring a thorough understanding that enables the delivery of customized solutions to enhance satisfaction rates.
 </li>
 <li>
 Collaborate with cross-functional teams to propose and implement innovative solutions that effectively address customer challenges, increasing the likelihood of successful outcomes and client retention.
 
 
 </li>
 </ul>
 
 Cross-Functional Leadership and Coordination
 
 
 
 <ul>
 <li>
 Lead cross-functional teams in supporting critical client engagements throughout their lifecycle, coordinating efforts across business development, support, service, marketing, and customer success to enhance the overall customer experience.
 </li>
 <li>
 Drive the strategic account planning process, establishing mutual performance objectives, financial targets, and critical milestones for both short-term and long-term success through a well-defined roadmap.
 
 
 </li>
 </ul>
 
 Performance Reporting and Analysis
 
 
 
 <ul>
 <li>
 Generate comprehensive reports that analyze sales performance and key metrics using advanced CRM tools and data analytics, providing actionable insights into performance trends and informing strategic decision-making.
 </li>
 <li>
 Regularly evaluate and refine account strategies based on performance metrics and client feedback to ensure continuous improvement and alignment with client expectations.
 
 
 </li>
 </ul>
 
 Sales Process Optimization
 
 
 
 <ul>
 <li>
 Implement and refine strategic sales processes that streamline operations and enhance the customer experience, utilizing feedback from high-level clients and internal teams to drive process improvements and reduce costs.
 </li>
 <li>
 Develop and deliver training programs for the sales team to optimize the use of sales techniques and tools, improving sales cycle efficiency and increasing the closing rates of critical deals.
 
 
 </li>
 </ul>
 
 Stakeholder Communication and Budget Management
 
 
 
 <ul>
 <li>
 Maintain regular communication with internal stakeholders to ensure alignment on account strategies and objectives, fostering consistency and transparency in the execution of account plans.
 </li>
 <li>
 Manage the budget for key accounts, ensuring effective allocation of resources and alignment with strategic goals, while also identifying cost-saving opportunities and maximizing ROI.
 
 
 </li>
 </ul>
 
 Problem Solving and Strategic Adaptation
 
 
 
 <ul>
 <li>
 Utilize advanced problem-solving skills to address complex client challenges and develop innovative strategies that adapt to changing client needs and market conditions.
 </li>
 <li>
 Stay informed about industry trends, competitor activities, and regulatory changes that may impact client relationships and account strategies, ensuring the organization remains agile and responsive.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in business administration, Marketing, or a related field; master&rsquo;s degree preferred.
 </li>
 <li>
 Experience: 12-14 years of experience in account management, sales, or a related field, with a proven track record of managing high-value, complex client accounts.
 </li>
 <li>
 Exceptional analytical and problem-solving skills to assess and address multifaceted client needs.
 </li>
 <li>
 Strong business acumen and understanding of the implications of risk on overall business strategy and operations.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to influence and build relationships with senior stakeholders.
 </li>
 <li>
 Proficiency in CRM software and data analytics tools to effectively manage account performance and reporting.
 </li>
 <li>
 Demonstrated ability to lead cross-functional teams and manage multiple high-stakes projects simultaneously.
 
 
 </li>
 </ul>
 
 EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:
 
 
 
 Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws
 
 
</div>

Strategic Account Executive - Dammam

<div>
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 Job Responsibility
 
 
 
 
 
 <ul>
 <li>
 Analysis, Development and Enhancement IT business processes, SLAs, policies, and procedures after necessary assessments.
 </li>
 <li>
 Review and drive IT Governance process and SLAs development, enhancement, and process management activities.
 </li>
 <li>
 Develop the practices, knowledge, and awareness and to plan for IT Governance processes implementation and SLAs and automate where feasible.
 </li>
 <li>
 Perform and drive IT process management, governance, and excellence activities as per customer requirements, and relevant global standards and best practices.
 </li>
 <li>
 Develop, design, and enhance reports, templates &amp; dashboards, and Technology governance monitoring e.g., Governance-related SLAs and Processes' KPIs tracking and reporting.
 </li>
 <li>
 Coordinate the collection of data and provide analysis of information and recommendations for process optimization and improvements.
 </li>
 <li>
 Any other tasks or requirements related to business processes relevant to IT functions to ensure proper governance models.
 </li>
 </ul>
 
 
 
 
 
 
 
 Requirements
 
 
 
 Education &amp; Certification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science.
 </li>
 <li>
 Relevant certifications such as
 
 ITIL, COBIT, ISO/IEC 20000, or CISA
 
 .
 </li>
 <li>
 Project Management certification (e.g.,
 
 PMP, PRINCE2
 
 ) is a plus.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 7&ndash;10 + years of experience in
 
 IT Governance, Process Management, or IT Service Management
 
 .
 </li>
 <li>
 Proven track record in developing and enhancing
 
 IT business processes, SLAs, and policies
 
 .
 </li>
 <li>
 Hands-on experience with
 
 ITSM frameworks (ITIL/COBIT)
 
 and process automation.
 </li>
 <li>
 Experience in
 
 KPI tracking, reporting, and dashboard development
 
 .
 </li>
 <li>
 Familiarity with
 
 global standards and best practices
 
 in IT governance and compliance.
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Strong knowledge of
 
 IT Governance frameworks
 
 (COBIT, ITIL, ISO standards).
 </li>
 <li>
 Experience with
 
 ITSM tools
 
 (e.g., ServiceNow, ManageEngine, BMC Remedy).
 </li>
 <li>
 Ability to design and automate governance-related reports and dashboards.
 </li>
 <li>
 Strong
 
 data analysis and reporting
 
 skills (Excel, Power BI, or similar tools).
 </li>
 </ul>
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Excellent
 
 analytical and problem-solving
 
 abilities.
 </li>
 <li>
 Strong
 
 communication and stakeholder management
 
 skills.
 </li>
 <li>
 Ability to
 
 coordinate across departments
 
 and influence decision-making.
 </li>
 <li>
 High level of
 
 attention to detail and commitment to quality
 
 .
 </li>
 </ul>
 
 
 Other Requirements
 
 
 <ul>
 <li>
 Strong understanding of
 
 business-IT alignment
 
 .
 </li>
 <li>
 Ability to work in a
 
 fast-paced, dynamic environment
 
 .
 </li>
 <li>
 Fluency in
 
 English
 
 </li>
 <li>
 Experience
 
 training and enabling stakeholders
 
 (knowledge transfer, awareness sessions, governance communication
 </li>
 <li>
 Strong command of
 
 ITIL v4
 
 practices (Incident, Problem, Change, Request, Service Catalog, CMDB, SLA/OLA/UC design).
 </li>
 <li>
 Service portfolio &amp;
 
 service mapping
 
 , value stream mapping, and demand/capacity concepts.
 </li>
 <li>
 Working knowledge of
 
 COBIT
 
 (governance &amp; control objectives).
 </li>
 <li>
 Familiarity with
 
 ISO/IEC 20000
 
 (IT service management) and
 
 ISO/IEC 27001
 
 (information security) control alignment.
 </li>
 <li>
 Policy &amp; procedure lifecycle: drafting, versioning, approval workflows, and control mapping.
 </li>
 <li>
 Designing
 
 SLA/OLA/KPI frameworks
 
 , targets, and measurement methods.
 </li>
 <li>
 Building and maintaining
 
 operational dashboards
 
 and scorecards; trend and root‑cause analysis.
 </li>
 <li>
 Intermediate
 
 SQL
 
 for data extraction/validation from ITSM or data warehouse.
 </li>
 <li>
 Proficiency with
 
 BI tools
 
 (Power BI or Tableau) for interactive dashboards, DAX/calculations, and data modeling.
 </li>
 <li>
 Excel at an advanced level (pivot tables, Power Query, lookups).
 </li>
 <li>
 Creation of process maps using
 
 BPMN 2.0
 
 ; RACI, SIPOC, and procedure/work‑instruction authoring.
 </li>
 <li>
 Template and form design aligned to governance standards.
 </li>
 <li>
 Hands‑on configuration of at least one enterprise
 
 ITSM platform
 
 (e.g., ManageEngine ServiceDesk Plus, ServiceNow, Jira Service Management): workflows, business rules, notifications, SLAs/ escaltions.
 </li>
 <li>
 Exposure to
 
 automation/orchestration
 
 (e.g., Power Automate, platform-native workflow engines) for approvals, routing, and data quality checks.
 </li>
 <li>
 Basic scripting (e.g.,
 
 PowerShell
 
 or
 
 Python
 
 ) for data handling and admin tasks.
 </li>
 <li>
 Control design, evidence collection, and
 
 gap analysis
 
 techniques.
 </li>
 <li>
 Compliance reporting, exception management, and remediation tracking.
 </li>
 <li>
 Release/patch governance for ITSM platforms, regression validation, and change calendars.
 </li>
 </ul>
 
 
</div>

Senior ITSM Consultant - ManageEngine - (JO570)

<div>
 
 
 Business Overview:
 
 
 
 
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 Job Summary/Objective
 
 
 The Risk and Quality Management Professional at Alnafitha plays a critical role in advancing the company&rsquo;s project governance, compliance, and risk management practices. The role is responsible for embedding a culture of risk-awareness, improving quality assurance frameworks, and delivering data-driven insights that support executive decision-making. The individual will drive the implementation and monitoring of enterprise-level risk and quality initiatives and contribute directly to improving project outcomes and service reliability.
 
 
 
 
 
 This role is essential in ensuring alignment between project execution, organizational policies, client expectations, and industry best practices.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 &bull; Risk Governance &amp; Strategic Alignment
 
 
 &bull; Risk Governance: Oversee risk management framework projects. Manage risk identification, assessment, mitigation planning, and escalation processes in alignment with enterprise risk standards.
 
 
 &bull; Align process reviews and improvements and checklist adherence across the PMO Projects.
 
 
 &bull; Collaboration &amp; Stakeholder Engagement: Work closely with project managers, finance, procurement, and business stakeholders to ensure transparency, accountability, and alignment across initiatives.
 
 
 &bull; PMO Projects Reporting &amp; Insights: Develop dashboards and executive reports that integrate performance, quality, risk, and financial sign-offs data. Present actionable insights to senior leadership and contribute to portfolio reviews and PMO operations governance.
 
 
 &bull; Quality Assurance &amp; Control
 
 
 &bull; Quality Assurance Process &amp; Compliance: Monitor the adherence to ITIL and PMO standards. Evaluate audits, compliance reviews, and documentation of key controls and processes.
 
 
 &bull; Review trends and variances to identify improvement opportunities and support continuous PMO process enhancement.
 
 
 &bull; Evaluate the quality of project deliverables and collaborate with correlated functions to apply quality measures against defined standards and checklists.
 
 
 &bull; Identify, document and report quality gaps, challenges, and deviations.
 
 
 &bull; Lead the implementation of quality control measures
 
 
 &bull; Documentation &amp; Reporting Support
 
 
 &bull; Assess detailed logs and records related to identified risks, quality issues and the status of corrective actions
 
 
 &bull; Establish risk and quality status and progress reports and analyze areas of improvement for review by management
 
 
 &bull; Document established risk management and quality assurance processes, procedures and standards workflows charts and dashboards
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in business administration, Risk Management, Project Management, or related field
 </li>
 <li>
 Experience: 5-7 years of experience in project risk management, quality assurance, PMO operations, or internal audits within a consulting or IT environment
 </li>
 <li>
 Proficiency in Microsoft Excel, Power BI, Zoho Projects (or similar platforms), project management and compliance tracking tools
 </li>
 <li>
 Strong analytical and problem-solving skills, stakeholder engagement, quality control frameworks, excellent documentation/reporting skills, and strategic thinking.
 </li>
 <li>
 Strong understanding of project governance and risk management frameworks.
 </li>
 <li>
 Proficiency in PMO and understanding the implications of risk/quality issues
 </li>
 <li>
 Advanced knowledge of relevant industry regulations, market trends, and standards affecting risk and quality
 </li>
 </ul>
 <li>
 </li>
 
 
 EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:
 
 
 
 Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodation for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws
 
 
 
</div>

Risk & Quality Management Professional (JO528)

<div>
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 Job Summary/Objective
 
 
 
 The Enterprise Strategy Consultant is responsible for guiding clients in the planning, design, and implementation of industry best practices and frameworks to meet their evolving needs. This role requires a deep understanding of various management frameworks, strong analytical skills, and the ability to provide tailored solutions that enhance organizational performance.
 
 
 
 Key Responsibilities:
 
 
 
 
 Process Planning and Implementation
 
 
 
 &bull; Perform planning, design, and implementation of processes, procedures, policies, and controls through conducting meetings with clients to gather the requirements, benchmark against best practices and develop documentation to align with best practices and client requirements with the industry standards and improve the overall operational efficiency
 
 
 &bull; Analyze and recommend enhancements based on industry standards and practices across various domains by conducting research, review existing practices, and engage with industry experts to gather insights to drive continuous improvement and ensure the organization remains competitive and compliant
 
 
 &bull; Identify any challenges the business might face and propose strategic solutions through SWOT analysis and stakeholders&rsquo; meetings to understand the challenges and the objectives provided to support the organization's progress towards achieving goals
 
 
 
 System Improvement and Measurement
 
 
 
 &bull; Improve existing management practices and identify key operational metrics for process improvements through regular review for the current practices, gathering data and collaborate with teams to define the relevant metrics to enable data driven decision making
 
 
 &bull; Assist in preparing presentations, proposals and conduct policy analysis to define requirements, communicate findings and provide recommendations clearly to stakeholders to facilitating informed decision-making.
 
 
 
 Gap Analysis and Maturity Assessments
 
 
 
 &bull; Conduct gap analysis and maturity assessments to identify current and future states, client needs, best practices, and competitive insights
 
 
 &bull; Uses software or real-time analytics tools to identify how well a business is adopting its new strategies and provide this feedback to senior leaders or stakeholders by Implementing analytics tools to track the performance metrics and gather real-time data.
 
 
 
 Facilitation and Documentation
 
 
 
 &bull; Facilitate and document workshops focused on process and procedure design through workshops to capture feedback and decisions to ensure that processes are aligned with client needs and organizational goals through collective input
 
 
 &bull; Deliver training and awareness sessions on relevant frameworks and management practices to enhance understanding and adoption of best practices within the organization
 
 
 
 Proposal Development
 
 
 
 &bull; Develop RFPs (Request for proposal) and technical proposals in coordination with the unit head to secure new projects and opportunities by presenting It clearly and competitively
 
 
 &bull; Contribute to the design and development of internal tools, standards, templates, and procedures to support project deliverables and ensure consistency and quality across initiatives
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 - Education: Bachelor&rsquo;s degree in a relevant field
 
 
 - Professional certifications in management frameworks (e.g., ITIL, COBIT, TOGAF) are preferred
 
 
 - Familiarity with various process improvement methodologies (e.g., Lean, Six Sigma) is a plus
 
 
 - Experience: Extensive knowledge and work experience (5+ years) in management frameworks and consulting; participation in relevant projects as a leader or key consultant
 
 
 - 3+ years of technical experience in one or more IT domains (Infrastructure, Application, Security, etc.)
 
 
 - Strong understanding of process design, development, and implementation methodologies and tools
 
 
 - Strong analytical skills to review and understand complex information, including inter-relations, dependencies, and workflows
 
 
 - High sense of responsibility and ownership
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership abilities
 
 
 - Strong troubleshooting skills with customer support orientation
 
 
 - Ability to multi-task efficiently under time pressure
 
 
 - Capability to work with emerging technologies and rapidly assimilate information
 
 
 - Previous experience managing customer-focused teams
 
 
 - Ability to maintain composure during stressful situations
 
 
 
 EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:
 
 
 
 Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified
 
 
 women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws
 
 
 
</div>

Enterprise Strategy Presales Consultant- ISO 20000 & 27001 - Riyadh (JO545)