Qureos Mentor

Alorica

<div><div><h2 class="jobSectionHeader"><b>JOB DESCRIPTION</b></h2>
<p><b>
Customer Service Representative</b><br>
</p><p><b>Location: </b>Lake Mary, FL</p>
<p><b>
Employment Type: </b>Full-time , $17.75/hr</p>
<p><b>
Supporting: </b>Customer Care</p><br>
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<p><b>
About Us</b></p>
<p>
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges&mdash;and we do it better than anyone else.</p>
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As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.</p><br>
<p></p>
<p><b>
Here's What the Job Really Looks Like</b></p>
<p>
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.</p><br>
<p></p>
<p><b>
How You'll Make an Impact</b></p>
<ul>
<li>Guide customers through questions, concerns, or challenges they encounter while using the product or service</li>
<li>Listen actively to understand the root of the issue and provide clear, effective solutions</li>
<li>Record detailed call information for auditing, reporting, and follow-up purposes</li>
<li>Maintain and update customer records to ensure accurate and current information</li>
<li>Identify opportunities to introduce customers to new or enhanced services that meet their needs</li>
<li>Provide recommendations and guidance in a way that adds value and enhances the overall customer experience</li>
</ul></div><div><h2 class="jobSectionHeader"><b>QUALIFICATIONS</b></h2>
<div><div><b>What'll Set You Up for Success</b></div>
<div></div>
<div><b>Required:</b></div>
<div><ul><li>High school diploma or GED</li>
<li>6+ months of customer service or sales experience preferred</li>
</ul></div><div><b>For Internal Candidates</b>:</div>
<div><ul><li>Must not be on any corrective action or performance plans</li>
<li>Must have held your current position for 6+ months</li>
<li>Must have relevant industry/program experience</li>
</ul></div>
<div></div><div><b>Location Note:</b> We're currently hiring for this position in Lake Mary, FL</div><br>
<div></div>
<div></div>
<div><b>Why Alorica?</b></div>
<div></div>
<div>Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.</div><br>
<div></div>
<div><b>TIDE</b> is our connection group built around real conversations, shared experiences, and genuine belonging.<b> MLBA (Making Lives Better at Alorica)</b> is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture&mdash;we build it, live it, and keep making lives better every day.</div><br>
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<div></div>
<div><b>What We Offer:</b></div>
<div><ul><li>Health, dental, and vision coverage with HSA options</li>
<li>Paid time off</li>
<li>Flexible pay options: daily or weekly pay</li>
<li>401(k) retirement plan</li>
<li>Leadership development programs that really grow your career</li>
<li>Open access courses through Alorica Academy</li>
<li>Paid training and tuition reimbursement</li>
<li>Employee discounts on groceries, travel, insurance, phone plans, health &amp; wellness, pet supplies, and more</li>
<li>Employee assistance program for personal and professional support</li>
<li>Additional voluntary benefits to meet your individual needs</li>
</ul></div>
<div></div><div><b>Our Values</b></div>
<div></div>
<div><b>Bold</b> &ndash; We challenge conventions and take smart risks</div>
<div><b>Relentless</b> &ndash; We deliver results, no matter what it takes</div>
<div><b>Connected</b> &ndash; We work as One Alorica because we're stronger together</div>
<div><b>True </b>&ndash; We show up as our authentic selves, every single day</div><br>
<div></div>
<div></div>
<div><b>Ready to Join Us?</b></div><br>
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<div>If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.</div><br>
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<div>Apply Today!</div><br>
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<div><b>Equal Opportunity Employer &ndash; Veterans/Disabled</b></div><br>
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<div>DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.</div><br>
<div></div>
<div>#AloricaJobs #CallCenter #CustomerServiceJobs #LakeMary</div></div></div></div>

Tier 1 Dispatch Agent in Lake Mary, FL

<div><h2 class="jobSectionHeader"><b>JOB DESCRIPTION</b></h2>
<p>
YOUR DAY-TO-DAY<br>
Provides regular supervision and mentorship over direct reports.<br>
Ensures regular and effective communication with direct reports on performance, goals, and coaching.<br>
Facilitates daily agent coaching, guidance, management, and development sessions in both written and verbal format to improve the performance of direct reports.<br>
Participates in client-related activities to include client calibration sessions and project planning.<br>
Manages timekeeping and timecard entry of the team to ensure zero discrepancy rate</p></div>

Team Manager

<div>
 <p>
  <strong>
   GET TO KNOW ALORICA
  </strong>
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 </p>
 <p>
  Passion starts from within, and we&rsquo;re all about crafting a great space for our colleagues.
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 </p>
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  Join Alorica in our new adventure, building a team to support our partner.
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 </p>
 <p>
  <strong>
   JOB SUMMARY
  </strong>
 </p>
 <p>
  As a Team Leader, you will take the lead of a team of Customer Support Representatives who would be responsible for managing phone calls, emails and live chat related to customer's questions regarding our client's policies. You will be responsible for employees&rsquo; satisfaction and development, enhancing the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving quality of service, communication skills and technical ability.
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 </p>
 <p>
  <strong>
   KEY JOB RESPONSIBILITIES
  </strong>
 </p>
 <ul>
  <li>
   Manage team of Customer Support Representatives
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   Provide coaching to team members to support their professional and personal
  </li>
  <li>
   Support the Operation Manager in identifying areas of improvement.
  </li>
  <li>
   Provides accurate and timely communication to all applicable parties on any customer support issue
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  <li>
   Attends regular operational and business review meetings
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   Monitors specific KPIs to ensure the proper delivery of the business
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   Participates in reviewing processes and workflow to diagnose areas for improvement
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   Builds and sends updated reports to the management team (site manager, global operations manager, office manager, etc.) as required
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   Proactively proposes improvement plans where gaps are noticed
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   Participate in the recruitment process for new hires in the program
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  <li>
   Ensure legal compliance and safety of content uploaded to the short video platforms
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  <li>
   Fulfill base productivity and quality requirements
  </li>
 </ul>
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  We care for our employees&rsquo; safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.
 </p>
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 </p>
 <p>
  <strong>
   KEY JOB REQUIREMENTS
  </strong>
 </p>
 <ul>
  <li>
   Fluent command of English (B2/C1)
  </li>
  <li>
   Proven working experience as Team Leader in BPO environment (minimum of 1 year)
  </li>
  <li>
   Availability to work from our office in Sheikh Zayed
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  <li>
   Excellent organization and leadership skills
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  <li>
   Strong knowledge of MS Office (Word, Excel)
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  <li>
   Positive and open-minded attitude
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   Eager to learn, self-motivated and goal oriented
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  <li>
   Logical problem-solving skills and ability to multi-task
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   Proven oral and written communication skills
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   Must have a keen sense of attention to detail, taking the initiative.
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  <li>
   Possess a high level of Professionalism
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   Ability to understand and empathize issues
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  <li>
   Quicker learner and adaptable to learn new processes, concepts, and skills
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 </ul>
 <p>
 </p>
</div>


Team Manager | BPO

<div>
 <strong>
  Company Description
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 </strong>
 <br/>
 Alorica is dedicated to creating exceptional customer experiences that foster lasting relationships between brands and their customers. As a full-service customer experience (CX) partner, the company delivers innovative and tailored solutions through a combination of expertise, technology, and proven performance. With a team of 100,000 professionals across 17 countries, Alorica serves over 250 brands in more than 75 languages. Driven by values of integrity and authenticity, Alorica is committed to challenging conventions and achieving extraordinary results. Join a global company that&rsquo;s curious, creative, and connected by visiting our career opportunities at alorica.com/careers.
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 <strong>
  Role Description
  <br/>
 </strong>
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 This is a full-time, on-site Travel Agent role for the US &amp; UK account located in Qesm El Sheikh Zaid. The Travel Agent will manage customer inquiries and provide exceptional service while assisting with reservations, travel arrangements, car rentals, and other travel-related needs. The role necessitates the ability to handle sales inquiries, offer personalized travel solutions, and ensure every customer receives seamless support throughout their journey planning process. The successful candidate will work closely with the team to ensure customer satisfaction and efficient service delivery.
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 <strong>
  Qualifications
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 </strong>
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 <ul>
  <li>
   Strong skills in handling Reservations and managing Travel Arrangements
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  <li>
   Experience in Customer Service and knowledge in Car Rental processes
  </li>
  <li>
   Fluent English Speakers B2/C1
  </li>
  <li>
   Flexible with rotational shifts including night &amp; overnight shifts
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  <li>
   Effective communication and interpersonal skills
  </li>
  <li>
   Ability to work on-site in Qesm El Sheikh Zaid
  </li>
  <li>
   Previous experience in the travel industry is preferred
  </li>
  <li>
   Familiarity with global travel systems and industry software is an advantage
  </li>
 </ul>
</div>


Travel Agent ( US & UK Account )

Join Alorica and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Alorica

ABOUT_COMPANY

Tier 1 Dispatch Agent in Lake Mary, FL

Team Manager

Team Manager | BPO

Travel Agent ( US & UK Account )