Qureos Mentor

Alorica

<div><h2 class="jobSectionHeader">ABOUT US</h2>

At Alorica, we only do one thing &ndash; make lives better, one interaction at a time. We&rsquo;re a global leader in customer service and experience, serving the world&rsquo;s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much &ndash; that&rsquo;s why we&rsquo;re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better&hellip;one interaction at a time. And to do that, we need the very best people to join us.</div>

Director Customer Experience

<div>
 
 Alorica is a global leader in customer experience solutions, providing customer service, technical support, and digital engagement for some of the world&rsquo;s most respected brands. With operations in over 15 countries and a diverse team of more than 100,000 employees, we deliver insanely great customer experiences through a blend of people, technology, and data-driven insights. At Alorica, we&rsquo;re driven by a passion for making lives better&mdash;one interaction at a time.
 
 
 
 
 
 
 A BRIEF OVERVIEW
 
 
 
 Responsible for analytical reports and specialized data reports to support the execution of daily business decisions using metrics, data analysis, and reporting dashboards across regional, divisional, and operational sites using automated metrics.
 
 
 
 
 
 
 YOUR DAY-TO-DAY
 
 
 
 &bull;Prepares ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
 
 
 &bull;Prepares reports on the business metrics and KPIs using automated models and reporting/dashboards for key business processes.
 
 
 &bull;Interfaces with other technology/analytics teams to extract, transform, and comprehend data-extractions or automation solution.
 
 
 &bull;Uses best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
 
 
 &bull;Responds to high priority requests from business users.
 
 
 
 
 
 
 WHAT YOU BRING TO THE TABLE!
 
 
 
 &bull;
 
 Proven experience as Reporting, Workforce or Data Analyst. Power Query, SQL &amp; Power BI knowledge. Advanced Excel skills required. Advanced English level (B2+).
 
 
 
 &bull;Excellent organizational, analytical thinking &amp; communication skills (Oral and written), Ability to multi-task in a fast-paced environment. Must be able to work both on-site and remotely, with a flexible schedule to support business needs as required.
 
</div>

Reporting Analyst

<div>
 
 Alorica is a global leader in customer experience solutions, providing customer service, technical support, and digital engagement for some of the world&rsquo;s most respected brands. With operations in over 15 countries and a diverse team of more than 100,000 employees, we deliver insanely great customer experiences through a blend of people, technology, and data-driven insights. At Alorica, we&rsquo;re driven by a passion for making lives better&mdash;one interaction at a time.
 
 
 
 
 
 
 Position Summary:
 
 
 
 The HR Auditor is responsible for evaluating and ensuring that the organization&rsquo;s HR practices comply with relevant local laws and client requirements. This role conducts audits and recommends corrective actions to mitigate compliance risks.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Conduct audits of hiring and HR records to ensure compliance with labor laws, internal policies, and client requirements.
 </li>
 <li>
 Collaborate with internal teams to prepare for external audits and investigations.
 </li>
 <li>
 Remediate and follow up on potential compliance gaps.
 </li>
 <li>
 Develop audit reports and recommendations to HR and leadership.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources or legal
 </li>
 <li>
 Prior experience in HR auditing, HR compliance, or a related function.
 </li>
 <li>
 Attention to detail and strong analytical and investigative skills.
 </li>
 <li>
 
 Broad HR Compliance Expertise:
 
 Deep understanding of
 
 local labor laws
 
 and HR compliance standards. Ability to audit
 
 all types of HR records
 
 , not just SIO (Staffing &amp; Internal Operations) transactions. Experience identifying and addressing
 
 non-compliant HR practices
 
 .
 </li>
 <li>
 Strong interpersonal skills to
 
 work across all levels
 
 of the organization.
 </li>
 <li>
 
 Process Creation &amp; Problem Solving in Ambiguous Environments
 
 </li>
 <li>
 Skilled in developing, analyzing, and presenting
 
 HR compliance reporting
 
 and
 
 audit metrics
 
 to leadership. Experience or demonstrated ability to
 
 scale compliance programs
 
 to multiple countries/regions. Understanding of
 
 global compliance frameworks
 
 and cross-border HR practices is a strong advantage.
 </li>
 </ul>
 
 
</div>

HR Auditor

<div>
 
 
 Description
 
 
 
 Oversees the day-to-day operations and maintenance of a company's building. Responsibilities include supervising maintenance staff or contractors, managing repairs and inspections, coordinating cleaning and security services, and ensuring compliance with health, safety, and regulatory standards. He may also assist with budgeting, space planning, and vendor management.
 
 
 
 
 
 
 Key responsibilities
 
 
 <ul>
 <li>
 Assist Project Managers in the implementation of facility-related projects.
 </li>
 <li>
 Coordinate work direction and support systems within the Facilities function.
 </li>
 <li>
 Collaborate with outsourcing vendors to ensure timely completion of open/close forms and other required documentation.
 </li>
 <li>
 Supervise, guide, and train facility employees and contractors as required to meet operational standards.
 </li>
 <li>
 Prepare and manage RFPs, bid documentation, contracts, tenant improvement reimbursements, and internal bill-backs for Facilities-related services and events.
 </li>
 <li>
 Coordinate delivery and management of site amenities such as food services and transportation.
 </li>
 <li>
 Perform other duties as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 2-4 years of proven experience as Facilities Supervisor/Coordinator.
 </li>
 <li>
 Detail-oriented with excellent verbal and written communications skills, strong ability to plan and forecast, and strong organizational skills.
 </li>
 <li>
 Advanced English level is required.
 </li>
 <li>
 Candidates must be available to work onsite and under a rotating schedule.
 </li>
 </ul>
 
 
</div>

Facilities Supervisor

<div><div><h2 class="jobSectionHeader">JOB DESCRIPTION</h2>

SR. LEARNING DELIVERY MANAGER

Join a Leader in the Call Center Business! 
 
Alorica is currently seeking motivated individuals to join our valued team of call center agents. Qualified candidates will have strong communication skills, a drive to succeed, and a passion for helping people. 
 
As an Alorica associate, you not only work for our organization&mdash;you also work for the clients we serve. A career at Alorica allows you to explore a range of fascinating industries and proudly represent some of the world&rsquo;s leading brands.

Performs management level work overseeing all aspects of client specific, call-center training. Work is performed under general supervision.
<ul><li>Manages center training programs and staff and evaluates and delegates work assignments based on needs and scope of work</li><li>Supports call center team and center management team with new programs throughout program development, implementation, and maintenance</li><li>Conducts trainer observations and monitors trainer and trainee performance</li><li>Ensures training expectations of client, center, and corporation are met</li><li>Takes initiation to identify, analyze, report, and address training needs (curriculum design, trends, performance) and collaborates with operations management to prioritize execution based on greatest performance impact</li><li>Ensures all reporting requirements are in compliance with clients and company</li><li>Coordinates with quality department to ensure that all training opportunities are addressed to improve overall performance</li><li>Provides regular training performance results to managers, center operations team, and corporate</li><li>Participates in on-site client review meetings including the development of training programs or interventions</li><li>Assesses and determines training needs, procedural updates, trainee performance, and collaborates with operations, recruiting, and quality to prioritize delivery</li><li>Monitors trainer utilization and oversees work schedule for training teams</li><li>Manages staffing needs, ensuring ratios provide sufficient operational support</li><li>Responsible for coordinating and delivering curriculum for Management Block Training</li><li>Completes and maintains training schedule and calendar of internal remote monitoring sessions with clients to ensure overlap does not occur</li><li>Coordinates with training team to develop new programs, new hire classes for existing programs, and/or changes to programs and makes recommendations to training agenda or curriculum as necessary</li><li>Maintains positive, consistent and effective communication with staff, peers and senior management</li><li>Achieves Master certification and certification of others on the program initiatives per program Statement of Work</li><li>Assists in the strategic development and delivery of ongoing TL, Trainer, Training Assistants and AD training</li><li>Supervises subordinate staff, including Interviewing, hiring, discipline, performance review, mentoring, and development</li><li>Assist other centers as necessary; may involve incremental travel</li><li>Manages against a budget and ensures corporate guidelines are adhered to</li><li>Other duties as assigned</li></ul>
</div>
<div><h2 class="jobSectionHeader">QUALIFICATIONS</h2>
<div>
Minimum Education and Experience: 
<ul><li>A Bachelors degree from an accredited university or college with major coursework in management, training, education, psychology, or other related field or related years of experience</li><li>Experience (3+ years) in training, delivery, and assessment experience preferred (to potentially include online/virtual classroom delivery in addition to classroom delivery)</li><li>Extensive experience (5+ years) in a call center environment, including a minimum of three (3) years supervisory experience (negotiable based on call center experience)</li><li>Previous telemarketing or telephone service experience</li><li>Strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills.</li></ul> 

Knowledge, Skills and Abilities: 
<ul><li>Ability to monitor and record improvements in performance</li><li>Good understanding of business acumen</li><li>Strategic thinker, independent self-starter, capable of detailed analysis and creative problem solving</li><li>Moderate to high degree of computer experience/knowledge</li><li>Demonstrated ability to influence and motivate across all levels of employees in multiple locations</li><li>Superior communication skills: both written and verbal</li><li>Comfortable with and excels in a fast-paced environment with frequently changing priorities</li><li>Looks for opportunities and crafts solutions to drive continuous improvement</li><li>Shows initiation, accountability, flexibility as well as maintains sensitivity in human relations</li><li>Strong aptitude for listening and being able to provide actionable feedback</li><li>Excellent presentation, influence and negotiation skills</li><li>Knowledge of Microsoft Word, Excel, and PowerPoint and overall moderate to high PC proficiency</li></ul></div>

If you are interested, please send us your CV in English. 
 
Applications will be processed in strict confidentiality. 
 
Only short-listed candidates will be contacted. 
 
The personal data of the applicants will be processed in strict confidentiality by Alorica solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.</div></div>

Sr. Learning Delivery Manager