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Alt Switch Marketing Management LLC

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The role involves handling customer inquiries, resolving issues, and ensuring excellent service while also supporting with reporting and data management tasks.Key Responsibilities<ul><li>Respond to customer queries via phone, email, and chat in a professional and timely manner.</li><li>Manage and resolve customer complaints and issues effectively.</li><li>Maintain accurate and up-to-date records of customer interactions.</li><li>Generate and update customer service reports.</li><li>Collaborate with internal teams (Sales, Accounts, Operations) to meet customer needs.</li><li>Identify areas for service improvement and escalate recurring issues.</li></ul>Requirements<ul><li>Proven experience in customer service or a similar role.</li><li>Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, and formulas).</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask, prioritize, and work under pressure.</li><li>Attention to detail and problem-solving skills.</li><li>Familiarity with CRM or ERP systems is an advantage.</li></ul>Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in any related field.</li><li>Experience in preparing customer service reports and data analysis.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,200.00 per month

Customer Service Associate

Join Alt Switch Marketing Management LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Alt Switch Marketing Management LLC

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Customer Service Associate