Qureos Mentor

AltaPointe Health

<div>Responsibilities:
<div>
Key Responsibilities</div><ul><li>
Program Implementation: Design and implement a transportation program for patients to include but not limited to identifying and implementing a Non-emergency Medical Transportation software to handle scheduling, routing and dispatching.</li><li>
Coordinate Patient Transport: Oversee the scheduling and coordination of non-emergency medical transportation services. Ensure timely and safe transportation for patients to and from medical appointments. Maintain a detailed schedule of transportation requests, utilizing NEMT software, including pick-up and drop-off times.</li><li>
Communication: Communicate effectively with patients, healthcare staff, and transportation personnel to ensure smooth, accurate, and timely transportation of patients.</li><li>
Ensure Patient Safety: Ensure that patients are safely transported by adhering to all safety protocols and guidelines during transport, including checking equipment and ensuring that patients are securely fastened during transit.</li><li>
Monitor and Maintain Schedules: Maintain and track transportation schedules for patients, prioritizing urgent and critical transport needs. Ensure that all transportation services are provided on time.</li><li>
Documentation and Record-Keeping: Maintain patient eligibility records, transportation logs, and other necessary documentation. Use relevant software systems to track and manage transportation requests, outcomes, and billing.</li><li>
Coordinate with Healthcare Teams: Work closely with nursing, medical staff, and other departments to ensure that transportation schedules align with patient care needs.</li><li>
Handle Special Requests: Accommodate specific patient needs such as wheelchair transport, oxygen assistance, or other medical support during transport.</li><li>
Supervise Transport Staff: Oversee the work of the drivers, providing guidance, training, and support to ensure safe and efficient operations.</li><li>
Customer Service: Provide excellent customer service by ensuring a compassionate, respectful, and professional approach to patients during transport.</li><li>
Problem-Solving: Address any issues or delays related to patient transportation, resolving problems promptly and effectively.</li><li>
Crisis Management: Provide support in crisis situations, helping patients connect with emergency services when needed and ensuring they receive timely care.</li></ul><div>
Fleet Maintenance and Management:</div><ul><li>
Oversee the maintenance, repair, and operational readiness of the transportation fleet per the established protocols.</li><li>
Schedule regular inspections and preventive maintenance to ensure fleet vehicles are safe, clean, and compliant with safety standards.</li><li>
Manage vehicle repair requests and coordinate with mechanics or third-party service providers to address issues promptly.</li><li>
Maintain detailed records of all fleet maintenance activities, including service history, repairs, and inspection reports.</li><li>
Monitor fuel usage, vehicle performance, and identify cost-effective opportunities for fleet management.</li></ul><div></div><div><br>
Supervises Operations:</div><ul><li>
Lead program planning, development and implementation.</li><li>
Evaluate the efficiency and effectiveness of the NEMT program and recommend improvements.</li><li>
Stay informed about industry best practices, new technologies, and relevant regulations to improve service delivery.</li><li>
Monitor staff productivity</li><li>
Ensure all staff provide quality services</li><li>
Ensure competency of staff</li><li>
Monitor staff mileage, including ensuring that logs are complete and calculations are correct. Ensure staff has current and valid driver&rsquo;s license and vehicle insurance.</li><li>
Interview and screen applicants when necessary and complete appropriate form as outlined in personnel policies and procedures</li><li>
Provide training in general orientation of the facility, policies, procedures, operations and specific skill areas</li><li>
Objectively complete staff performance evaluations and route to Human Resources on a timely basis</li><li>
Provide staff with consultation and supervision as needed</li><li>
Provide coverage and assistance as needed</li><li>
Effectively collaborate with other AltaPointe programs and outside sources</li></ul><div></div><div><br>
Supervision and Consultation</div><ul><li>
Seek supervision and consultation as needed</li><li>
Accept and employ suggestions for improvement</li><li>
Actively work to enhance clinical skills</li></ul><div></div><div><br>
Courteous and respectful attitudes towards patients, visitors and co-workers</div><ul><li>
Treat patients with care, dignity and compassion</li><li>
Respect patient privacy and confidentiality</li><li>
Is pleasant and cooperative with others</li><li>
Assist visitors and consumers as needed</li><li>
Personal values don&rsquo;t inhibit ability to relate and care for others</li><li>
Is sensitive to the patient&rsquo;s needs, expectations and individual differences</li><li>
Is gentle and calm with patients and families</li></ul><div>
Administrative and Other Related Duties as Assigned</div><ul><li>
Actively participate in Performance Improvement activities</li><li>
Actively participate in AHS committees as required</li><li>
Complete assigned tasks in a timely manner</li><li>
Follow AHS policies and procedures</li><li>
Maintain current license/certification and requirements for renewals (i.e. CEU&rsquo;s), if applicable, and attends to required in-services and workshops</li></ul>
Qualifications:
<div>
High school diploma or equivalent required; associate or bachelor&rsquo;s degree in business, healthcare or related field preferred. Must be at least 23 years of age; have a valid state issued driver&rsquo;s license and proof of current liability insurance. Previous experience in public transportation or logistics is strongly preferred. Previous experience with Non-Emergency Medical Transportation (NEMT) software is strongly preferred. Required knowledge, skills and/or abilities outlined below:</div><br>
<div></div><ul><li>
Ability to prioritize tasks and manage time effectively in a fast-paced environment.</li><li>
Compassionate, empathetic, and professional demeanor when interacting with patients and staff.</li><li>
Ability to work independently and as part of a team in a fast-paced environment.</li><li>
Excellent organizational, attention to detail and time management skills.</li></ul><p></p><div><br>
Knowledge, outlined below, to be attained within six (6) months of employment.</div><ul><li>
Knowledge of patient safety protocols and HIPAA regulations</li><li>
CPR and First Aid certification required (company-provided training)</li><li>
Knowledge of psychiatric disorders in the adult population</li><li>
Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice</li><li>
Knowledge of State, Medicaid, Medicare, and Joint Commission on Healthcare Accreditation standards and practices.</li></ul></div>

Patient Transportation & Logistics Coordinator

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AltaPointe Health

ABOUT_COMPANY

Patient Transportation & Logistics Coordinator