Qureos Mentor

ALTO USA

<div><p><b>This is a </b><b>hybrid</b><b> role that requires candidates to live in the listed market.</b></p><div>
ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO&rsquo;s victim advocate service and serves as the primary point of contact for an assigned district of stores, supporting multiple retailers. The ALTO solution is an innovative new approach in addressing retail theft and store/community safety. This is a hands-on, field-based position that will work closely with local Law Enforcement agencies and work collaboratively with the ALTO Legal staff and other members of the Operations team to create safer stores and communities. This role will report to the Regional Operations Manager and/or Director of Operations.</div><div></div><div><br>
A candidate with proven retail customer service skills, a collaborative and innovative mindset and an eye for detail. A strong work ethic and drive is required. Prior retail customer service experience is required. Loss Prevention / Asset Protection/ Investigative experience is of value but not required.</div><div></div><div><br>
All roles at ALTO US include the following Benefits package to ensure all employees are set up for success, both at work, and in their lives:</div><div></div><ul><li><div><br>
100% coverage for Employee&rsquo;s Medical, Dental, and Vision</div></li><li><div>
Retirement Savings &ndash; 401K plus employer matching</div></li><li><div>
Short and Long Term Disability</div></li><li><div>
Life Insurance</div></li><li><div>
Generous vacation, holidays, and family leave benefits</div></li><li><div>
Mobile phone reimbursement plan</div></li><li><div>
Mileage reimbursement per IRS guidelines</div></li><li><div>
Work from Home Reimbursement</div></li><li><div>
Innovative work environment in a multinational company</div></li></ul><div></div><div><br>
Role Qualifications:</div><ul><li><div>
Associate degree, and/or a minimum of one year of retail customer service experience.</div></li><li><div>
Self-driving work ethic with a focus on precision, and details.</div></li><li><div>
Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety.</div></li><li><div>
Excellent presentation and communication skills.</div></li><li><div>
Enjoys working with others.</div></li><li><div>
Energized by change and variety.</div></li><li><div>
Able to build partnerships.</div></li><li><div>
Role requires being able to spend majority of workday standing/on your feet.</div></li><li><div>
Dependable transportation required.</div></li><li><div>
Valid Driver License required.</div></li><li><div>
Must successfully obtain the ALTO reimbursed Loss Prevention Qualified (LPQ) certification within the first year of employment.</div></li></ul><div></div><div><br>
Role Responsibilities:</div><ul><li><div>
Build collaborative relationships with peers and clients to include retailers, law enforcement and prosecutors.</div></li><li><div>
Drive store reporting of criminal activity utilizing the client&rsquo;s reporting system and /or the ALTO app.</div></li><li><div>
Demonstrate support for the client&rsquo;s Asset Protection policies and procedures.</div></li><li><div>
Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management, collecting police reports, evidence, and CCTV footage.</div></li><li><div>
Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship</div></li><li><div>
As the liaison between stores, customer AP/LP Team, and the ALTO Legal Team, you will be responsible for following up on all active cases/events. Follow-up on all external theft/criminal investigations</div></li><li><div>
Case building of habitual offenders targeting multiple store locations (which includes obtaining police reports, CCTV footage, subject descriptions, witness statements, etc.)</div></li><li><div>
Assist Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc. as needed</div></li><li><div>
Case building with other CSS&rsquo;s (across district boundaries) with the objective of tracking &amp; identifying repeat offenders and addressing store safety issues impacting the market.</div></li><li><div>
Lead Store Safety Partnership Meetings with Law Enforcement for assigned stores</div></li><li><div>
Interact with multiple levels of retailers Operations and AP/LP Leadership on a continuous basis</div></li><li><div>
Provide in-person training on our technology platform</div></li><li><div>
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.</div></li><li><p>
Assists leadership in implementation and rollouts of special projects as needed Strong computer skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook/Email</p></li></ul><div></div><div><br>
ALTO believes that success in this position will also require the following, aligned with ALTO&rsquo;s cores values:</div><ul><li><p>
Passion to be part of a growing team</p></li><li><div>
High ethical standards</div></li><li><div>
Flexibility and adaptability to rapid change</div></li><li><div>
Tenacity and determination</div></li><li><div>
Ability to manage simultaneous projects, as well as effectively delegate work</div></li><li><div>
Strong business acumen</div></li><li><div>
Self-motivated and proactive personality</div></li></ul><div><br>
The employer is an &quot;equal opportunity employer.&quot; The employer will not discriminate and will take &quot;affirmative action&quot; measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, sexual orientation, or sex.</div></div>

Customer Success Specialist

<div><p>The ALTO Staff Attorney is responsible for researching and developing legal solutions for ALTO&rsquo;s clients&rsquo; crime and public safety problems. The ALTO Staff Attorney is also responsible for managing clients&rsquo; criminal investigations and cases in the referenced state. Experience practicing criminal law is highly valued.</p><p></p><p><br>
This position requires incumbents to exercise well developed legal skills and knowledge and act independently under general oversight and direction of the ALTO Operations Manager, Operations Lead Counsel, and the Director of Operations.</p><p></p><p><br>
Admitted to practice law in the referenced state and in good standing.</p><p></p><p><b><br>
All roles at ALTO US include the following benefits package to ensure all employees are set up for success, both at work, and in their lives:</b></p><br>
<p></p><ul><li>
100% coverage for Employee&rsquo;s Medical, Dental, and Vision</li><li>
Retirement Savings &ndash; 401K plus employer matching</li><li>
Short and Long Term Disability, Life Insurance</li><li>
Generous vacation and holidays</li><li>
Mobile phone reimbursement plan</li><li>
Mileage reimbursement per IRS guidelines</li><li>
Work from Home Reimbursement</li><li>
Innovative work environment in a multi-national company</li><li>
Company reimbursed continuing education and Bar dues</li></ul><p></p><p><b><br>
Overview of Roles/Responsibilities:</b></p><ul><li>
Balances attending criminal court hearings (virtually and in-person). Provides case updates to ALTO Leadership customers/victims. Attends retail client visits and events, to provide Legal updates and to support the renewal of ALTO contracts.</li><li>
Supports both Operations Lead Counsel, Directors, Operations Managers, and CSS(s) in developing presentations to provide client service updates as well as written and verbal communications to multi-level and cross-function clients, law enforcement, and community leaders/affiliates.</li><li>
Leads communication throughout process, partners with law enforcement and prosecutors regarding criminal case preparation, filing and case dispositions, to acting as victim&rsquo;s advocate, conferring with victims, witnesses, law enforcement officers, and prosecutors, as well as advises victims and corporate employers regarding criminal and courtroom procedure and case handling.</li></ul><p></p><p><b><br>
Scope of Responsibilities:</b></p><ul><li>
Attends criminal court hearings and reports court activity to Lead Attorney, victims and to the ALTO program directors.</li><li>
Acts as a victim advocate and confers with victims, witnesses, law enforcement officers and prosecutors regarding the rights and wishes of victims.</li><li>
Educates victims and corporate employers regarding criminal law and procedure.</li><li>
Assists in coordination of witness courtroom attendance.</li><li>
Assists in preparation of victim impact statements and restitution forms.</li><li>
Other legal and broader business responsibilities as assigned.</li></ul><p></p><p><b><br>
Skills needed:</b></p><ul><li>
Proven ability to work within a fast-paced, high-change environment.</li><li>
A demonstrated ability to self-organize.</li><li>
Ability to manage simultaneous projects and effectively delegate.</li><li>
Ability to develop and maintain partnerships with clients, colleagues, and other stakeholders.</li><li>
Ability to think outside of the box for solutions to client needs.</li></ul><p></p><p><b><br>
Minimum Position Qualifications:</b></p><ul><li>
Admitted to practice law in the referenced state and in good standing.</li><li>
Prior experience as a criminal prosecutor, public defender or one year's experience practicing criminal law.</li><li>
Must be able to prioritize and accomplish objectives in a timely manner.</li><li>
Ability to work varied work hours to meet client needs, including nights and weekends as needed.</li><li>
Excellent presentation/communication skills.</li><li>
Strong organizational skills and document management skills.</li><li>
Proficiency using computers, computer databases and Microsoft Office.</li><li>
Strong research and writing skills.</li><li>
Demonstrated analytical and problem-solving skills.</li><li>
A valid driver&rsquo;s license and reliable transportation.</li></ul><p></p><p><b><br>
ALTO believes that success in this position will also require the following, aligned with ALTO&rsquo;s cores values:</b></p><ul><li>
Passion to be part of a growing team.</li><li>
High ethical standards.</li><li>
Flexibility and adaptability to rapid change.</li><li>
Tenacity and determination.</li><li>
Ability to manage simultaneous projects, as well as effectively delegate work.</li><li>
Strong business acumen.</li><li>
Self-motivated and proactive personality.</li></ul><p></p><p><br>
The employer is an &quot;equal opportunity employer.&quot; The employer will not discriminate and will take &quot;affirmative action&quot; measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, or sex.</p></div>

Staff Attorney

Join ALTO USA and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ALTO USA

ABOUT_COMPANY

Customer Success Specialist

Staff Attorney