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Altor Hospitals 

Job Summary:Altor Hospitals is seeking compassionate, organized, and proactive Patient Care Coordinators to act as a liaison between patients, their families, and various hospital departments. The Patient Care Coordinator ensures that every patient receives timely, coordinated, and quality care throughout their journey at the hospital.Key Responsibilities:<ul><li>Act as a single point of contact for patients and their families for all service-related support.</li><li>Assist with patient admissions, transfers, and discharge planning in coordination with clinical teams.</li><li>Coordinate between doctors, nurses, diagnostics, billing, and support services to ensure smooth patient flow.</li><li>Educate patients and families about hospital procedures, treatment plans, and follow-up care instructions.</li><li>Help patients navigate medical, administrative, and financial processes (e.g., insurance, billing, TPA coordination).</li><li>Monitor and ensure patient comfort, timely investigations, and appointments.</li><li>Collect feedback from patients and report concerns or complaints to the relevant departments for resolution.</li><li>Maintain and update patient records accurately in hospital systems.</li><li>Ensure all departments are aligned with the patient&rsquo;s treatment plan to avoid delays and duplication.</li><li>Promote patient rights, confidentiality, and satisfaction.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Healthcare Management, Nursing, Life Sciences, or any relevant field (Master&rsquo;s preferred).</li><li>1&ndash;3 years of experience in a similar role within a hospital or healthcare setup.</li><li>Strong interpersonal and communication skills in English, Hindi, and local language.</li><li>Excellent organizational and problem-solving abilities.</li><li>Knowledge of hospital management systems (HMS) and basic medical terminology.</li><li>Empathy, patience, and a service-oriented attitude.</li></ul>Work Schedule:<ul><li>Day Shifts, including weekends and public holidays as per hospital duty roster.</li></ul>Why Join Altor Hospitals:<ul><li>Be a part of a patient-first institution committed to clinical excellence and compassionate care.</li><li>Work in a collaborative environment with opportunities for career growth and skill development.</li><li>Help drive innovation in hospital operations and patient experience.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;18,309.87 - &#8377;30,206.70 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Patient Care Coordinator

Job Summary:Altor Hospitals is seeking detail-oriented and efficient Insurance Coordinators to manage all aspects of health insurance processes including pre-authorizations, claim submissions, and TPA communications. The ideal candidate will ensure timely and accurate processing of insurance-related matters, supporting both patients and internal departments.Key Responsibilities:<ul><li>Handle pre-authorization requests and approvals for inpatient and day-care procedures from insurance companies/TPAs.</li><li>Ensure accurate and complete documentation for insurance claims as per the policy requirements.</li><li>Coordinate with patients, consultants, and TPA representatives for documentation, clarifications, and follow-ups.</li><li>Submit claims (manual and electronic) in a timely manner and track claim status.</li><li>Address claim queries, rejections, and discrepancies; ensure prompt resubmission or corrections as needed.</li><li>Verify insurance eligibility and benefits for patients at the time of admission.</li><li>Liaise with billing, admissions, and discharge teams to ensure smooth insurance processing.</li><li>Maintain updated knowledge of various insurance policies, packages, and TPA protocols.</li><li>Generate daily reports on pending approvals, submitted claims, and settled claims.</li><li>Ensure compliance with hospital policies, patient confidentiality, and insurance standards.</li></ul>Qualifications &amp; Skills:<ul><li>Graduate in any discipline (preferred: Healthcare Administration, Commerce, or Insurance).</li><li>1&ndash;3 years of experience in a hospital insurance/TPA coordination role.</li><li>Strong understanding of health insurance policies, TPA procedures, and claim processing.</li><li>Good communication skills in English, Hindi, and local language.</li><li>Attention to detail, analytical ability, and customer service mindset.</li><li>Proficient in MS Office and Hospital Management Systems (HMS).</li></ul>Work Schedule:<ul><li>Regular day shifts with extended hours or weekend duties as required by the billing cycle.</li></ul>Why Join Altor Hospitals:<ul><li>Be part of a committed team focused on delivering smooth and transparent patient financial services.</li><li>Work in a well-structured hospital environment with advanced digital systems.</li><li>Opportunities for professional growth in healthcare finance and insurance operations.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;18,532.86 - &#8377;32,428.78 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Insurance/TPA Coordinator

Join Altor Hospitals  and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Altor Hospitals

ABOUT_COMPANY

Patient Care Coordinator

Insurance/TPA Coordinator