Abrar Admin

AM/PM Door Inc.

Service CoordinatorLocation: On-siteAbout the RoleThe Service Coordinator is the operational backbone of AM/PM Door's service department. You'll own the daily scheduling of technicians, manage incoming service requests, and keep customers informed from first call through job completion. This is a fast-paced, detail-oriented role that requires strong communication skills, the ability to manage competing priorities, and a genuine interest in keeping field operations running smoothly.You don't need to be a door technician&mdash;but you'll work closely with them every day. A willingness to learn the product lines and ask good questions goes a long way.Key ResponsibilitiesScheduling &amp; Dispatch<ul><li>Assign and schedule service calls, maintenance visits, and repairs across the technician team based on geography, skill set, and urgency</li><li>Adjust daily schedules in real time as priorities shift, call-outs occur, or emergency work comes in</li><li>Coordinate with technicians throughout the day to track job status, confirm ETAs, and relay updates to customers</li></ul>Customer Communication<ul><li>Serve as the primary point of contact for customers from service request intake through job completion</li><li>Set clear expectations on scheduling windows, technician arrival, and job timelines</li><li>Handle follow-up calls, reschedule requests, and escalations professionally and promptly</li></ul>Work Order &amp; Data Management<ul><li>Open, update, and close work orders accurately in the service management system</li><li>Capture job details, parts used, labor hours, and technician notes for billing and reporting purposes</li><li>Track open and pending work orders to ensure nothing falls through the cracks</li></ul>Parts &amp; Vendor Coordination<ul><li>Assist with parts ordering and tracking to support active service jobs</li><li>Coordinate with vendors and suppliers on lead times and availability as needed</li><li>Flag material shortages or delays that could impact job scheduling</li></ul>Internal Collaboration<ul><li>Partner with the Service Manager to prioritize workloads and surface capacity issues early</li><li>Communicate proactively with billing, sales, and project teams to ensure smooth handoffs and accurate job data</li><li>Support onboarding of new technicians by helping them understand scheduling workflows and communication expectations</li></ul>QualificationsRequired<ul><li>2+ years of experience in a dispatching, scheduling, customer service, or operations coordination role</li><li>Strong written and verbal communication skills&mdash;comfortable talking with customers, technicians, and managers throughout the day</li><li>Proficiency with scheduling software, CRMs, or service management platforms (experience with ServiceTitan, ServiceMax, or similar is a plus)</li><li>Ability to manage multiple priorities simultaneously without losing track of details</li><li>High level of organization and follow-through; you close loops</li></ul>Preferred<ul><li>Background in field service industries such as HVAC, plumbing, electrical, doors, or construction</li><li>Experience coordinating a team of field technicians or drivers</li><li>Comfort with Microsoft Office Suite and basic data entry</li></ul>What We Offer<ul><li>Competitive hourly pay commensurate with experience</li><li>Health, dental, and vision benefits</li><li>Paid time off and company holidays</li><li>A stable, growing company with a close-knit team and room to grow</li></ul>AM/PM Door Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.Pay: $22.00 - $29.97 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Service Coordinator

Join AM/PM Door Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AM/PM Door Inc.

About Company

Service Coordinator