Urwah Admin

Amadeus

<div><div><div><div><div><div><div><div>Job Title</div></div></div></div></div></div></div>
Product Manager
Summary of the role:
Navitaire is seeking a Product Manager / Product Owner to lead the evolution and delivery of AppCenter, our next generation, web based platform for airline agent and airport operations applications. This role owns the end to end product lifecycle&mdash;from strategy and roadmap through detailed requirements and delivery&mdash;working closely with engineering, customers, delivery, and commercial teams. 
AppCenter is a thin client, API driven platform designed to modernize airline operations, replace legacy thick client tools, and accelerate value delivery for our customers. This is a hybrid role and would require you to be in the local office 50% of the time.
Key Responsibilities
Product Strategy &amp; Vision<ul><li>
Own and communicate the product vision and roadmap for AppCenter and its portfolio of applications</li><li>
Align customer needs, operational efficiency, and platform modernization priorities</li><li>
Define clear value propositions and success outcomes to drive adoption and long‑term scalability</li></ul>
Product Ownership &amp; Delivery<ul><li>
Serve as the single owner of the product backlog, priorities, and acceptance criteria</li><li>
Translate roadmap themes into epics, features, and user stories aligned with a web‑based, API‑first architecture</li><li>
Partner with engineering to deliver incremental, independent releases</li><li>
Support beta programs, phased rollouts, and production launches</li><li>
Customer support</li><li>
Release management</li><li>
Collaboration across engineering, customers, and delivery teams</li></ul>
Requirements &amp; Analysis<ul><li>
Elicit, analyze, and document functional and non‑functional requirements</li><li>
Ensure traceability from customer needs through delivered capabilities</li><li>
Incorporate feedback from customers, account teams, training, and support into backlog refinement</li><li>
Contribute to release notes, user documentation, and enablement materials</li></ul>
Adoption &amp; Lifecycle Management<ul><li>
Drive customer adoption and migration from legacy applications to AppCenter</li><li>
Support deployment strategies aligned with customer upgrade cycles</li><li>
Track adoption progress, parity gaps, and legacy sunset readiness</li></ul>
Scope of Products<ul><li>
AppCenter web platform (Angular front end, Digital API integration)</li><li>
Agent and booking applications (e.g., Booking, Customer, Queue, Voucher, Fraud, Credit History)</li><li>
While not directly involved in managing other Digital offerings such as APIs, will sometimes assist Product to present those offerings to leadership or customer.</li></ul>
Qualifications<ul><li>
Experience in product management, product ownership, or business analysis within enterprise or platform products</li><li>
Strong ability to translate strategy into executable delivery</li><li>
Experience working with API‑based, web‑delivered systems</li><li>
Strong presentation skills ranging from 1:1 to large groups</li><li>
Proven stakeholder collaboration across engineering, customers, and delivery teams</li><li>
Experience supporting product adoption, migrations, or legacy modernization initiatives</li><li>
Airline background preferred</li></ul><h2 class="jobSectionHeader">
Working at Amadeus, you will find</h2><ul><li>
 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.</li><li>
 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.</li><li>
 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.</li><li>
 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.</li><li>
 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.</li><li>
 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.</li><li>
 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.</li></ul>
#LI-AM2024
Diversity &amp; Inclusion
Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.
Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.</div>

Product Manager

<div><div><div><div><div><div><div><div>Job Title</div></div></div></div></div></div></div>
Principal Functional Architect
Summary of the role:
Be a functional and/or technical expertise entry point in Offer Optimization products, specifically Dynamic Pricing, for complex and cross functional/department solutions analysis/recommendation. This is a hybrid position and would you require you to be in the office 50% of the time.
Common accountabilities:<ul><li>
Proficient in technical knowledge to ensure team performs at a high level. Is recognized as a leader in own area and may formally train Specialists/Senior Specialists.
</li><li>Understands how main business drivers may impact on own area. Can assess complex problems with broad impact on the activity, improve processes, recommend solutions and risk mitigation plans. Able to communicate complex information.
</li><li>Works with a high level of autonomy, based on management directions. Leads projects or contributes to broad cross-functional projects.</li><li>
May contribute to planning of resources and budget.</li></ul>
Specific accountabilities:
Solution Definition and Implementation<ul><li>
Be involved in pre-sales or upsell activities.</li><li>
Interact with Product Managers or and directly with the customers to ensure a full understanding of the business needs and customer constraints. Combine focus on customer expectations and integration of Amadeus strategy for any proposal.</li><li>
Contribute to break vision down into achievable actions while keeping global consistency and feasibility over areas.</li><li>
Present solution recommendations to all stakeholders with the ability to explain complex technical information in simple ways to a diverse audience.</li><li>
Responsible for planning, conducting and directing the analysis of highly complex business problems.</li><li>
Scope and size the mission, define deliverables. Involve and coordinate PDA, DEV teams when gaps are identified. Coordinate the activity of other technical consulting analysts for large projects/services. Define action plans and guidelines</li><li>
Conduct in-depth reviews of client business activity including processes, tools, skills/knowledge, organization, structure, strategy and objectives. Understands a broad spectrum of the company's technology to deliver part of a detailed technical design, which meets customer requirements.</li><li>
Assist customers in solution definition and implementation.</li><li>
Monitor business impact of implemented actions on business performance and efficiency and identify additional improvement opportunities.</li><li>
Provide detailed feedback on the clients&rsquo; daily usage of the systems and on identified limitations to Product.</li></ul>
Management and Product Definition teams<ul><li>
Help sustaining the quality of the products, as used by our customers, hand in hand with Product Definition and Developer teams. Influence the internal product evolution based on feedback collected by translating customer needs and feedback into detailed business requirements.</li><li>
Foster the conversation among teams within the train and program to ensure a clear understanding of the requirements and consistent product solutions.</li><li>
Go beyond own domain of expertise, embrace a wider scope. Investigate all the impacts on Amadeus Solutions and Products that are provided to clients and ensure that they are properly handled and solved by the accurate teams</li><li>
Conduct in-depth reviews of client business activity including processes, tools, skills/knowledge, organization, structure, strategy and objectives.</li><li>
Build a network of POCs in various functional areas.</li><li>
Demonstrate operational excellence and act as a model for job-related activities.</li><li>
Apply the best practices in project and risk management to ensure constant, incremental value delivery.</li></ul>
Customer relationship management<ul><li>
Develop a trusted advisor relationship with Key Stakeholders and executive sponsors.</li><li>
Support Customers in understanding the Amadeus organization, processes, and solutions, including the gaps/changes delivered in the context of the project.</li><li>
Work together with Customers to influence the transformation of their Change Manage-ment processes from a waterfall approach to an Agile mentality. Encourage the imple-mentation of small-scale experiments and prototypes to build trust and confidence, de-crease risk and guarantee continuous value delivery.</li><li>
Collaborate in the preparation workshops and the regular SAFE (Scaled Agile Framework) ceremonies in each Program Increment.</li></ul>
Working at Amadeus, you will find
 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
#LI-AM2024
Diversity &amp; Inclusion
Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.
Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.</div>

Principal Functional Architect

<div><div><div><div><div><div><div><div>Job Title</div></div></div></div></div></div></div>
Manager, Customer Success Management
Job Title: Manager, Customer Success Management (Cytric)
Location: United States
Reports to: Head of Customer Success<h1 class="jobSectionHeader">
Company Overview</h1>
Amadeus Cytric is a dynamic and rapidly growing business unit within Amadeus, committed to redefining corporate travel and expense management. With over 800 professionals globally, we combine the agility and innovation of a SaaS scale-up with the global reach and strength of Amadeus, the world leader in travel technology. 
 
Our vision is to create the most intelligent, connected, and sustainable corporate travel ecosystem &mdash; delivering a seamless and intuitive experience for enterprises and their travelers.<h1 class="jobSectionHeader">
Role Overview</h1>
The Manager, Customer Success Management role will own the post-sale customer lifecycle for a portfolio of North American enterprise clients. This role is responsible for driving adoption, retention, expansion, and long-term strategic value realization of Cytric solutions. 
 
The ideal candidate will serve as a trusted advisor to enterprise travel, procurement, finance, and IT stakeholders &mdash; ensuring customers achieve measurable outcomes aligned to their corporate travel and expense strategies. This individual will partner closely with Sales, Product, Support, and TMC partners to deliver a cohesive customer experience. 
 
This is a highly visible, customer-facing role focused on revenue protection and growth within the installed base.<h1 class="jobSectionHeader">
Key Responsibilities</h1><h2 class="jobSectionHeader">
Customer Lifecycle &amp; Account Ownership</h2><ul><li>
Own a portfolio of enterprise customers across the US market</li><li>
Lead onboarding coordination and ensure seamless transition from Sales to Customer Success</li><li>
Develop and execute customer success plans aligned to client objectives and KPIs</li><li>
Conduct regular business reviews (QBRs / EBRs) with executive stakeholders</li><li>
Monitor health metrics, adoption trends, and usage data to proactively mitigate risk</li></ul><h2 class="jobSectionHeader">
Adoption &amp; Value Realization</h2><ul><li>
Drive product adoption across traveler populations, travel managers, and administrators</li><li>
Identify opportunities to optimize workflows, automation, AI capabilities, and integrations</li><li>
Ensure customers realize time-to-value and ROI aligned to contractual objectives</li><li>
Support change management initiatives during rollouts and program expansions</li><li>
Promote best practices across booking, servicing, expense integration, and reporting</li></ul><h2 class="jobSectionHeader">
Retention &amp; Expansion</h2><ul><li>
Drive renewal strategy in partnership with Account Executives</li><li>
Identify and develop expansion opportunities including additional modules, markets, or services</li><li>
Protect ARR through proactive engagement and executive alignment</li><li>
Manage commercial risk signals and coordinate mitigation strategies internally</li></ul><h2 class="jobSectionHeader">
Cross-Functional Collaboration</h2><ul><li>
Partner with Sales to support upsell and cross-sell opportunities</li><li>
Provide structured customer feedback to Product to influence roadmap priorities</li><li>
Coordinate with Support and Professional Services to ensure timely issue resolution</li><li>
Collaborate with TMC partners to ensure operational alignment</li><li>
Act as customer advocate internally within Amadeus</li></ul><h2 class="jobSectionHeader">
Market &amp; Industry Engagement</h2><ul><li>
Maintain deep understanding of the North American managed travel ecosystem</li><li>
Stay current on corporate travel trends, compliance considerations, AI innovation, and distribution evolution</li><li>
Represent Cytric at industry events and customer forums as needed</li></ul><h1 class="jobSectionHeader">
Required Qualifications</h1><h2 class="jobSectionHeader">
Industry Expertise</h2><ul><li>
Strong understanding of enterprise travel programs and Travel Management Companies (TMCs)</li><li>
Experience with online booking tools and travel distribution systems (GDS knowledge preferred)</li><li>
Experience in corporate travel technology, expense management, or adjacent B2B SaaS industries</li></ul><h2 class="jobSectionHeader">
Professional Experience</h2><ul><li>
5&ndash;8+ years in Customer Success, Account Management, or Strategic Account roles</li><li>
Experience managing enterprise SaaS accounts with recurring revenue responsibility</li><li>
Demonstrated success driving renewals and expansion within complex accounts</li><li>
Experience working in global, matrixed organizations preferred</li></ul><h2 class="jobSectionHeader">
Core Competencies</h2><ul><li>
Executive presence and ability to engage VP- and C-level stakeholders</li><li>
Strong commercial acumen with understanding of ARR, retention, and expansion metrics</li><li>
Data-driven decision making using customer health and adoption insights</li><li>
Exceptional communication and relationship-building skills</li><li>
Ability to influence cross-functionally without direct authority</li><li>
Proactive, ownership mindset with strong operational discipline</li></ul><h1 class="jobSectionHeader">
Key Performance Indicators (KPIs)</h1><ul><li>
Net Revenue Retention (NRR)</li><li>
Gross Renewal Rate</li><li>
Product Adoption Metrics</li><li>
Expansion Revenue Contribution</li><li>
Customer Health Score Improvement</li><li>
Executive Engagement Coverage</li></ul><h1 class="jobSectionHeader">
Location</h1>
United States (remote with travel 10%-15%).
Working at Amadeus, you will find:
 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
Diversity &amp; Inclusion
Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.
Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.</div>

Manager, Customer Success Management

<div><div><div><div><div><div><div><div>Job Title</div></div></div></div></div></div></div>
Senior Product Definition Analyst
As part of the META - Digital Customer Interface team, we play a key role in connecting META airlines with Digital Labs, ensuring airline business needs are translated into high‑quality digital solutions. Our responsibility spans the entire delivery lifecycle &mdash; from requirements gathering and solution definition to coordinating implementation and delivering to production. We work closely with airline stakeholders to understand their objectives, convert them into clear and actionable solutions, and collaborate with Digital Lab teams to ensure smooth and timely execution. 
What we do:<ul><li>
Act as the single interface between airlines and Digital Labs</li><li>
Own end‑to‑end delivery, from idea to production</li><li>
Translate business requirements into scalable digital solutions</li><li>
Drive discussions, align stakeholders, and follow through to delivery</li></ul>
If you enjoy working at the intersection of business, technology, and stakeholder collaboration, this is the kind of environment where you can make a real impact.<h1 class="jobSectionHeader">
Key Accountabilities:</h1>
Requirements handling<ul><li>
Gather and clarify customer requirements to ensure smooth delivery</li><li>
Find and influence common demands across digital customers portfolio to drive the product vision</li><li>
Provide the business perspective and ensure customer voice is heard in internal Digital forums.</li><li>
Upsell Amadeus products matching the demand</li><li>
Tracking of dependencies to Amadeus product features:</li><li>
Ensure committed dependencies are delivered in due time and raise early warnings</li><li>
Handle communication and mitigation plans in case of slippage</li><li>
Validate Amadeus deliveries match expectations in early stages</li></ul>
Technical consultant<ul><li>
Give recommendations on some architectural or technical aspects in collaboration with our architects</li><li>
Coordinate Amadeus internal dependencies (e.g. PSS)</li><li>
Provide support to use Amadeus product features: functional and technical behaviours, configuration, documentation</li><li>
Help UI teams in collecting all required information to use product features</li><li>
Provide first level of investigation on defects raised to Amadeus products in the construction phase, and follow-up on them</li></ul>
Accountability end-to-end<ul><li>
Design digital solutions</li><li>
Present to customer stakeholders from IT and Business organization the new features and the solutions</li><li>
Facilitate discussions with the different contributors to ensure delivery of working, maintainable solutions</li><li>
Create product vision, business objectives, and product requirements</li><li>
Plan, prioritize, and manage the product features and requirements from conceptual stages through product life cycles</li><li>
Become the main point of contact for airline and represent airline internally</li></ul>
What We Can Offer You<ul><li>
 A complete rewards offer: Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.</li><li>
️Hybrid policy with 50% attendance to Barcelona offices.</li><li>
 A truly global DNA: Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.</li><li>
 Great opportunities to learn: Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.</li><li>
 A caring environment: Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.</li><li>
 A flexible working model: We want our employees to do their best work, wherever and however it works best for them.</li><li>
 A diverse and inclusive community: We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.</li><li>
 A Reliable Company: Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.</li><li>
 A critical mission and purpose: At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.</li></ul>
Application process
The application process is easy and fast. Create your candidate profile manually or upload your CV/Resum&eacute;.
Are you the one we&rsquo;re looking for? Apply now!
#LI-EMEA
Diversity &amp; Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.</div>

Senior Product Definition Analyst

Join Amadeus and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Amadeus

About Company

Product Manager

Principal Functional Architect

Manager, Customer Success Management

Senior Product Definition Analyst