Urwah Admin

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
At Amazon, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright and self-driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history.<br>
Workforce Staffing (WFS), a division of Worldwide Operations People, Product &amp; Tech, manages Amazon&rsquo;s Tier 1 talent (Front-line associates) supply chain. We attract, hire, and onboard the associates who, by fulfilling orders at the frontlines of the company, make Amazon a global leader in delivery and logistics. This encompasses market analytics, candidate attraction and communication, strategic sourcing, staffing execution at scale, and vendor management. These processes enable our business partners to meet customer expectations by matching talent supply with demand.<br>
The Staffing Lead is the primary candidate facing members of our field teams, serving in both executional and decision making roles. The Staffing Lead will be responsible for ensuring that our candidates and stakeholders experience the highest level of Customer Obsession. In this high volume hiring space, you will manage the delivery of Associate labor through direct sourcing channels, vendor suppliers, daily vendor management and engagement initiatives. The Staffing Lead will focus on owning the tactical development and delivery of community engagement plans, supporting labor demand planning for multiple sites across the node, and execution of candidate engagement activities. You will be an analytical thinker who can see around corners and demonstrate a passion for process improvement, candidate experience and seamless onboarding. You will work with a team of Staffing Leads who thrive in an innovative, fast-paced environment.<br>
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Key job responsibilities<br>
<ul><li>Serves as the lead to pre plan, execute, and audit New Hiring Events (NHE) based on labor projections to meet the labor order demands and fill on-time.
</li><li>Identify effective talent supply chain providers, onboard &amp; manage against execution, cost &amp; compliance.</li><li>Builds talent acquisition strategy, funnel management, leads initiatives to optimize hiring lead time, cost &amp; service levels
</li><li>Completes post-event audit of event and communicates event metrics to staffing leadership</li><li>Must be able to systematically escalate problems or variance in labor plans to relevant teams and follow through the resolution</li><li>Trains Staffing Coordinators on best practices and ensure standard work is followed</li><li>Report on sourcing channel measures of success, collate HVH data for reports, produce trends analysis through weekly reports</li><li>Must be able to travel as needed to conduct events in various locations within the designated or assigned geographical area.</li></ul></div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>3+ years of human resources experience</li><li>Experience with HR processes and systems</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards</li><li>Experience with process improvement and stakeholder management</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Workforce Staffing Lead, Workforce Staffing

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers &ndash; sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon.<br>
Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon.<br>
Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors.
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Soft Skills: bright, customer centric, driven, and creative. Vendor Constant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor&rsquo;s business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com.
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Will conceive, create and analyze a wide range of data, to grow the vendor&rsquo;s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor&rsquo;s business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.<br>
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Key job responsibilities<br>
<ul><li>Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.</li><li>Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor&rsquo;s needs at Amazon.</li><li>Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.</li><li>Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.</li><li>Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.</li><li>Conduct deep analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience.</li><li>Provide thought leadership around planning, roadmaps and execution.</li><li>Establish long term partnerships with key vendor partners for the group of vendors handled.</li><li>Support the launches of new programs and features.</li><li>Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans.</li><li>Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans)</li></ul></div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><p>
- - - B2 Certification minimum (Italian)<br>
- - - 2+ years of experience in vendor/account/catalog management, buying/sourcing/sales, product management, supply chain<br>
- - - 2+ years of experience interacting with customers/stakeholders<br>
- - - 1+ years of program or project management experience<br>
- - - Experience using data to influence business decisions<br>
- - - Knowledge of advanced Excel (Array and Statistical formulas)<br>
- - - Excellent business communication and interpersonal skills<br>
- - - Ability to work independently and in a team environment<br>
- - - Fast learner and ability to deal with ambiguity</p><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><p>
- - - Knowledge of macros and data analytics<br>
- - - Ability to drive process or procedure improvements<br>
- - - Knowledge of tools such as Sharepoint, SIM-ticketing and project management tools as well as experience using scripts<br>
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</p></div>

Vendor Consultant, Italian, AVS-NOP

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them?<br>
Customer Trust and Partner Support (CTPS) aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.<br>
Job description:<br>
Amazon is seeking for individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.<br>
<br>
Key job responsibilities<br>
<ul><li>Communicate effectively via live video call with our customer base &ndash; third party sellers who want to sell on Amazon in its various marketplaces.</li><li>Review the seller&rsquo;s identity details (information &amp; documents) over a live video call</li><li>Verify ownership of the documents submitted by sellers</li><li>Assess legitimacy of documents by reviewing online copy of documents</li><li>Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies</li><li>Serve as Amazon ambassador and offer live assistance to sellers during identity verification and help them complete the verification process</li><li>Provide exceptionally strong customer service skills via live video call</li><li>Maintain composure during the live video call as representative of the Amazon brand</li><li>Flexibility to be trained for additional business-related skills and/or work types</li><li>Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.</li><li>Consistently achieve/exceed weekly productivity and quality standards.</li><li>Participate in adhoc projects/assignments as necessary.</li></ul>
These positions are ideal for recent graduates or people with customer service backgrounds.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Proficient in Italian &amp; English (speak, reading and writing) with an ability to compose grammatically correct, concise and accurate verbal and written responses</li><li>Ability to pronounce standard Italian &amp; English words and speak with clarity.</li><li>Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.</li><li>Intermediate skill with Microsoft Office including Outlook, Word and Excel.</li><li>Team player &ndash; capable of learning and sharing knowledge in global team environment.</li><li>Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Italian Language certification</li><li>B2/ C1 certified preferred</li><li>DELE, SIELE &amp; CELU preferred</li><li>Previous work experience in a customer service / retail environment supporting Italian &amp; English-speak customers. Knowledge of or experience in a fraud/risk management environment preferred but not essential.</li><li>Experience in insurance, finance, data analysis, research, translation or training with Italian &amp; English as the language is a distinct advantage.</li><li>Excellent problem-solving skills.</li><li>Self-disciplined, diligent, proactive and detail oriented.</li><li>Strong organizational skills.</li><li>Passionate commitment to Amazon's emergence as the world's most customer-centric company.</li><li>Positive, results oriented attitude Our inclusive culture empowers Amazonians to deliver the best results for our customers.</li><li>If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

VRMO Seller Onboard Asc - Italian, In-Person Verification - VAR

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them?<br>
Customer Trust and Partner Support (CTPS) aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.<br>
Job description:<br>
Amazon is seeking for individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.<br>
<br>
Key job responsibilities<br>
<ul><li>Communicate effectively via live video call with our customer base &ndash; third party sellers who want to sell on Amazon in its various marketplaces.</li><li>Review the seller&rsquo;s identity details (information &amp; documents) over a live video call</li><li>Verify ownership of the documents submitted by sellers</li><li>Assess legitimacy of documents by reviewing online copy of documents</li><li>Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies</li><li>Serve as Amazon ambassador and offer live assistance to sellers during identity verification and help them complete the verification process</li><li>Provide exceptionally strong customer service skills via live video call</li><li>Maintain composure during the live video call as representative of the Amazon brand</li><li>Flexibility to be trained for additional business-related skills and/or work types</li><li>Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.</li><li>Consistently achieve/exceed weekly productivity and quality standards.</li><li>Participate in adhoc projects/assignments as necessary.</li></ul>
These positions are ideal for recent graduates or people with customer service backgrounds.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Proficient in German &amp; English (speak, reading and writing) with an ability to compose grammatically correct, concise and accurate verbal and written responses</li><li>Ability to pronounce standard German &amp; English words and speak with clarity.</li><li>Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.</li><li>Intermediate skill with Microsoft Office including Outlook, Word and Excel.</li><li>Team player &ndash; capable of learning and sharing knowledge in global team environment.</li><li>Ability to effectively manage time, and individually prioritize multiple tasks of competing priority</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>German Language certification</li><li>B2/ C1 certified preferred</li><li>DELE, SIELE &amp; CELU preferred</li><li>Previous work experience in a customer service / retail environment supporting German &amp; English-speak customers. Knowledge of or experience in a fraud/risk management environment preferred but not essential.</li><li>Experience in insurance, finance, data analysis, research, translation or training with German &amp; English as the language is a distinct advantage.</li><li>Excellent problem-solving skills.</li><li>Self-disciplined, diligent, proactive and detail oriented.</li><li>Strong organizational skills.</li><li>Passionate commitment to Amazon's emergence as the world's most customer-centric company.</li><li>Positive, results oriented attitude Our inclusive culture empowers Amazonians to deliver the best results for our customers.</li><li>If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

VRMO Seller Onboard Asc - German, In-Person Verification - VAR

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
We are looking for an experienced Enterprise Product Designer to join the World Wide Grocery Store (WWGS) Product Design team. This person will be instrumental in helping our team deliver a set of brand new beautifully crafted, highly functional digital experiences for our internal teams, suppliers and vendors. You will work collaboratively with other product designers in a fast-paced and positive environment. We need someone who is detail-oriented with a high-quality bar.<br>
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The preferred candidate has experience in enterprise products, architecture, and a keen eye for detail, and the ability to recognize patterns and follow/help build supply and operation systems. Ideally, you will help us bring to life innovative and compelling design solutions that help people accomplish their goals as efficiently as possible.<br>
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It doesn&rsquo;t hurt if you are passionate about food, nutrition, and quality. Our behind-the-scenes effort is what makes us leaders of quality and innovation within the grocery industry. This is a great opportunity to be an integral part of the Grocery team, helping our community to live their healthiest lives.<br>
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Key job responsibilities<br>
<ul><li>Provides UX/UI analysis, design, and development services across new and ongoing initiatives, platforms, and delivery channels.</li><li>Generate and translate concepts into simple and elegant user experiences and interfaces that satisfy both business and user needs.</li><li>Delivers creative concepts and assets that bring the Whole Foods Market and Amazon Grocery brands to life across digital platforms, including mobile apps, responsive web, hand held devices and touch screens (point of sale, etc.).</li><li>Develops and communicates product structure and user paths with wireframes, prototypes, site maps, and other information architecture and design tools.</li><li>Balances the &lsquo;ideal&rsquo; product against technical constraints, business objectives, and operational processes to effectively solve user problems.</li><li>Supports and consults with other partner designers, developers, and stakeholders as concepts are developed and deployed; ensuring best practices form the basis of sound decision-making.</li><li>Serves a user advocate, championing user needs to marketing stakeholders, designers, product owners, and developers throughout the design and development processes.</li><li>Validates work via usability tests, analytics, user feedback; leads and participates in user research.</li><li>Maintains up-to-date knowledge of UX design, technical, functionality, and usability research, trends, and developments.</li><li>Consistently elevate the quality of the designs through the review cycle and attend critiques, both providing and accepting positive and constructive feedback.</li><li>VQA all our new screens designs for Accessibility requirements (color, contrast, font size, etc.), as well as other key visual requirements like consistency with new design patterns, color, font size, etc.</li></ul><br>
Skills:
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<ul><li>Experience with Figma, Adobe Creative Suite, prototyping, and expert at adapting to a variety of software.</li><li>Collaborates with functional and cross-functional Team Members on a regular basis.</li><li>Impacts overall team effectiveness. May provide informal support to less experienced Team Members.</li><li>Strong communication skills and ability to effectively collaborate with other designers; and available for all key meetings throughout normal working hours.</li><li>Communicates structured information in a clear, concise, and organized fashion.</li><li>Familiar with Accessibility requirements, incl. color contrast, tagging, font size, etc.</li><li>Able to effectively present information and respond to questions in both one-on-one situations and group meetings.</li><li>Advanced ability to plan, estimate, organize, and monitor projects.</li><li>Ability to keep multiple projects on track creatively, and in accordance with stakeholder objectives and deadlines.</li><li>Understands customer, market, and industry trends and emerging challenges.</li><li>Applies business understanding to focus and drive cross-functional efforts.</li></ul></div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>Have an available online portfolio</li><li>BA/BS degree and 4-6 years&rsquo; relevant experience OR equivalent combination of education and relevant experience.</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>2+ years of mass-market consumer web / mobile products experience</li><li>Experience working in a collaborative team and working directly with developers for implementation of designs</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<br>
<br>
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,000/year in our lowest geographic market up to $184,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.</div>

UX Designer, Whole Foods/Grocery/WWGS

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
TOC (Transportation Operation Center) is the central command and control center for &lsquo;Transportation Execution&rsquo; across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.<br>
Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon&rsquo;s ability to serve its customers on time.<br>
Purview of a Trans Ops Specialist<br>
A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals &ndash; Inbound and Outbound operations.
<br>
Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.<br>
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.<br>
<br>
A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.<br>
<br>
<br>
<br>
Responsibilities include, but are not limited to:<br>
<br>
<ul><li>Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)</li><li>Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.</li><li>Develop and/or understand performance metrics to assist with driving business results.</li><li>Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC.</li><li>Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.</li><li>Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.</li><li>Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.</li><li>Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.</li><li>Providing real-time customer experience by working in 24*7 operating environment.</li></ul></div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor&rsquo;s degree</li><li>10-24 months of work experience.</li></ul>
- Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams<br>
<ul><li>Proficiency in Advanced Excel (pivot tables, vlookups)</li><li>Demonstrated ability to work in a team in a very dynamic environment</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Logistics background and lean/six sigma training is a plus</li><li>Proficient in SQL</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Transportation Representative, ORSA

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Job Description for Transportation Language Specialist &ndash; NOC<br>
<br>
NOC (Network Operation Center) is the central command and control center for &lsquo;Transportation Execution&rsquo; across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.<br>
Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon&rsquo;s ability to serve its customers on time.<br>
<br>
Purview of a Trans Rep:<br>
A Trans Rep at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works Outbound operations.
<br>
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Rep on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.<br>
A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.<br>
<br>
<br>
<br>
<br>
Key job responsibilities<br>
Responsibilities include, but are not limited to:<br>
<ul><li>Communication in SPANISH &amp; ENGLISH with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)</li><li>Ability to pull data from databases using Excel to perform ad hoc reporting and analysis as needed is a plus.</li><li>Develop and/or understand performance metrics to assist with driving business results.</li><li>Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.</li><li>Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.</li><li>Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.</li><li>Good communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.</li></ul>
.Providing real-time customer experience by working in fast pace operating environment.<br>
<br>
About the team<br>
Trans specialist will be working a 9 hr shift and will be working on basic tasks like track and trace, customer comms, adhoc booking, cancellation of additional trucks by analyzing the volume patterns, container management etc</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree in a quantitative/technical field such as computer science, engineering, logistics, supply chain.</li><li>Proficiency in reading, writing and speaking in SPANISH with valid certification</li><li>Experience with Excel</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Knowledge in SQL and advance excel</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Transportation Lang Specialist, APEX Relay Ops

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