Urwah Admin

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
Amazon is seeking a Patient Financial Services Specialist to join our Healthcare Financial Operations team. In this individual contributor role, you'll serve as the trusted voice for patients navigating complex billing and insurance questions, combining technical expertise with genuine empathy to deliver exceptional experiences.<br>
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You'll answer inbound patient inquiries and manage the team's work queues to ensure timely resolution. You'll also help develop performance metrics and support AI-driven improvements, including sentiment analysis for inquiry responses and self-service tools. Additionally, you'll train colleagues in effective patient interactions and queue management practices. You will play a key role in analyzing trends with patients and with the business at large and will work with cross functional teams to resolve these defects.
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This role is ideal for someone who thrives in fast-paced environments, possesses exceptional communication skills, and is passionate about using technology and data to improve patient experiences. You'll influence team practices, drive operational excellence through efficient inquiry management, and contribute to AI initiatives&mdash;all while making a meaningful difference in patients' lives.<br>
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Key job responsibilities<br>
In this strategic role, you'll answer inbound patient inquiries and actively manage the team's work queues to ensure timely resolution of patient billing and insurance questions. You'll handle complex escalations with empathy, working toward a 1-touch or no-touch resolution model that maximizes satisfaction while maintaining efficiency.<br>
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You'll develop new KPIs to measure team effectiveness, queue management efficiency, and patient satisfaction, using analytics to identify improvements. Your work will directly impact first contact resolution rates, response times, satisfaction scores, and operational efficiency.<br>
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You'll contribute to AI-driven initiatives, including sentiment analysis tools and self-service capabilities for zero-touch resolution. Working collaboratively, you'll develop training programs focused on empathetic patient interactions and effective inquiry management. You will work with cross functional teams to inform them of defects and trends so they can create root cause solutions upstream. You'll mentor colleagues on best practices for sensitive billing conversations, collect and analyze patient feedback, generate reports on key metrics for leadership, and develop strategic recommendations to support automation initiatives and process standardization.</p><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree or equivalent</li><li>3+ years of professional experience</li><li>5+ years of healthcare customer service experience</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>3+ years of creating process improvements with automation and analysis experience</li><li>3+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience</li><li>5+ years of healthcare revenue cycle experience in a hospital or physician setting</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, VA, ARLINGTON - 57,400.00 - 86,100.00 USD annually<br>
USA, VA, Arlington - 57,400.00 - 86,100.00 USD annually</div><p></p>

Patient Inquiry & Escalation Lead, Healthcare Financial Operations

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help.
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<br>
You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br>
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AWS Data Center Operations is seeking an innovative, customer-obsessed Technical Training Manager to own the development and implementation of a new Full-Time Training Team (FTT) in IAD for Data Center Operations. As the Technical Training Manager, you will be responsible for leading a team of technical trainers to implement Data Center Operations initial training, maintain lab equipment, and ensure continuous improvement to the Data Center Operations training programs.<br>
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Key job responsibilities<br>
<ul><li>Lead a team of technical trainers</li><li>Manage the training programs for Data Center Engineering Operations (DCEO), Data Center Operations (DCO), Infrastructure Delivery (ID), Decommissioning, and Logistics
</li><li>Implement standardized training processes that adapt to audience needs
</li><li>Create and track performance metrics for training effectiveness
</li><li>Establish communication channels between Full Time Training Team (FTT) and stakeholders
</li><li>Drive innovation through AI technology and agile methodologies
</li><li>Support the design comprehensive learning materials including exercises, tutorials, and assessments
</li><li>Measure and report training program impact</li><li>This job will be expected to travel approximately 25% of the time</li></ul><br>
About the team<br>
Sitting within AWS Data Center Operations, the Full-Time Training Team is responsible for implementing world-class training programs for the various Data Center Operations teams, to include DCEO, DCO, ID, Decom, and Logistics.<br>
<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br>
<br>
</div><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>1+ years of Microsoft Office products and applications experience</li><li>3+ years of direct people management, including managing managers or senior individual contributors experience</li><li>5+ years of leading training, technical instruction, or maintenance operations programs at a regional or multi-site level experience</li><li>5+ years of demonstrating safety standards experience</li><li>Bachelor's degree or equivalent</li><li>Experience in project, program or product management with focus on technical education programs</li><li>Experience in curriculum development for international technical support organizations</li><li>Experience in operations management</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Project Management Professional (PMP) certification, or experience in project management</li><li>Master's degree in Engineering, Education, Organizational Development, or a related field</li><li>Experience leading training organizations or programs at a national or network scale</li><li>Experience with Learning Management Systems (LMS) strategy, governance, and reporting</li><li>Experience with instructional design, curriculum architecture, or training program development</li><li>Experience using data and metrics to influence senior leadership and drive organizational change</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, NV, SPARKS - 152,100.00 - 205,800.00 USD annually</div><p></p>

Technical Training Manager - AWS Data Center Operations

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
The North America Stores Creative team is seeking a Sr. Designer to focus on one of Amazon&rsquo;s newest offerings: Haul. You will be responsible for executing high-quality, customer-facing work for Haul across all marketing channels, contributing to a cohesive brand identity and supporting the team&rsquo;s design standards. This role requires strong craft expertise, a collaborative mindset, and the ability to lead projects from brief to delivery while partnering cross-functionally to produce impactful marketing deliverables. The idea candidate demonstrates an exceptional design eye, high-level motion experience, strategic creative thinking, and the ability to mentor junior designers while driving creative innovation.
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We are seeking a Designer to execute high-quality creative work for Haul across all marketing channels, contributing to a cohesive brand identity and supporting the team's design standards. This role requires strong craft expertise, a collaborative mindset, and the ability to manage multiple projects while delivering customer-focused creative. The ideal candidate demonstrates a strong design eye, effective time management, and the ability to work across diverse creative disciplines to produce impactful marketing deliverables.<br>
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Key job responsibilities<br>
Key Responsibilities<br>
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<ul><li>Strong design craft and expertise, including motion design experience</li><li>Ability to deliver brand-compliant digital solutions aligned to project requirements and business objectives</li><li>Ability to lead projects from brief to delivery and manage multiple workstreams</li><li>Strong cross-functional collaboration skills with Copywriters and Curation partners</li><li>Demonstrates a strong understanding of the retail ecommerce space and different channel strategies</li><li>Ability to use performance data and testing insights to inform design decisions</li><li>Clear and concise communication skills with the ability to present concepts and finished work to stakeholders</li><li>Awareness of emerging design trends and GenAI innovations</li><li>Experience contributing to or maintaining brand style guides and playbooks</li><li>Experience driving creative innovation projects and presenting to internal teams</li><li>Familiarity with process improvement and streamlining creative delivery workflows</li></ul></div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>5+ years of design experience</li><li>Proficiency in Figma and Adobe Creative Suite</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience with consumer brands</li><li>Strong verbal and written communication skills</li><li>Ability to work in a fast-paced environment and maintain a sharp attention to detail</li><li>Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices</li><li>Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, NY, New York - 132,500.00 - 185,000.00 USD annually</div><p></p>

Sr. Designer, Amazon Haul, Amazon Haul

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Amazon's Sponsored Products and Brands is building the next generation of AI-powered advertiser controls that help millions of advertisers optimize their campaigns. We're looking for a Software Development Engineer II to join our Advertiser Controls team, where you'll design and build the bidding controls and recommendations that directly impact how advertisers create, optimize, and grow their business on Amazon.<br>
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In this role, you'll own the development of three critical platform capabilities. First, you will build the AI engineering infrastructure that enables our bidding systems&mdash;developing systems for model fine-tuning, reinforcement learning, model inferencing and preference optimization, while creating evaluation frameworks that ensure safety, reliability, and trust at scale. Second, you will interface agentic architectures that allow AI systems to work together seamlessly, including agent-to-agent communication protocols for discovery, negotiation, and task handoff, lifecycle management for agent sessions, and state management frameworks that persist context across multi-step workflows. Third, you will design and build experimentation systems that support multiple concurrent online experiments, accelerating our team's ability to test new bidding strategies and learn from real advertiser behavior.<br>
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As an SDE2, you'll work as an autonomous contributor. You will work backwards from advertiser needs&mdash;collaborating with product managers, scientists, and other engineers to understand business problems, then translating those into technical solutions. While you'll make independent decisions on implementation, you'll seek guidance from senior engineers and principals when facing complex architectural tradeoffs or ambiguous technical challenges where the business problem is clear but the path forward requires exploration.<br>
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The work you do will have direct, visible impact. This infrastructure will power the AI systems that help a small business owner optimize their first campaign and enable enterprise brands to manage millions in ad spend. You'll be building customer-facing products where your technical decisions translate directly into advertiser success and the products customers discover on Amazon.<br>
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Key job responsibilities<br>
<ul><li>Design and develop the Agentic platform using Gen AI/ML technologies to deliver low-latency, secure advertiser experiences</li><li>Build scalable systems that process millions of data points and optimize for cost efficiency through resource utilization, token consumption, and memory management</li><li>Develop conversational AI and natural language interactions for advertiser bidding guidance</li><li>Collaborate with cross-functional teams to integrate AI-driven solutions across the advertising ecosystem</li><li>Identify and eliminate root causes of operational issues with permanent fixes; proactively improve team operations, tooling, and processes</li><li>Write high-quality, maintainable code with clear documentation</li><li>Provide meaningful code reviews, mentor engineers, and train new teammates on system architecture and operations</li></ul><br>
What we're looking for:
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<ul><li>Passionate about Generative AI, Large Language Models, and their real-world applications
</li><li>Strong software engineering skills with experience in distributed systems and cloud technologies
</li><li>Creative problem-solver who thrives in ambiguity and loves tackling complex challenges
</li><li>Track record of delivering innovative solutions that drive business impact
</li><li>Enthusiasm for staying current with the rapidly evolving AI landscape</li></ul><br>
About the team<br>
The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through industry leading generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising.
</div><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>3+ years of non-internship professional software development experience</li><li>2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience</li><li>Experience programming with at least one software programming language</li><li>Strong technical fluency in Generative AI, including a deep understanding of large language models (LLMs), model fine tuning, prompt engineering, Reinforcement Learning from Human Feedback (RLHF), Retrieval-Augmented Generation (RAG), AI model trade-offs (e.g., model size, latency, cost, and output quality).</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience</li><li>Master's degree or equivalent</li><li>Experience developing, deploying and managing AI products at scale</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, NY, New York - 158,100.00 - 213,800.00 USD annually<br>
USA, WA, SEATTLE - 143,700.00 - 194,400.00 USD annually</div><p></p>

Software Development Engineer, Sponsored Products and Brands

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/<br>
<br>
About Us:<br>
<br>
Twitch is the world&rsquo;s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.<br>
We&rsquo;re about community, inside and out. You&rsquo;ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We&rsquo;re on a quest to empower live communities, so if this sounds good to you, see what we&rsquo;re up to on LinkedIn and X, and discover the projects we&rsquo;re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.<br>
<br>
About the Role<br>
<br>
As the Business Intelligence Program Manager, you will join a small, high-impact team responsible for CT's data infrastructure, operational reporting, analytical insights, and dashboards. You will translate operational data into clear insights that help leadership and partners make informed decisions across Trust &amp; Safety (T&amp;S) and Customer Experience (CX). You will also be responsible for CT&rsquo;s financial operations, including operational expenses, workforce management, and regular financial reviews.<br>
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You can work in San Francisco, CA; Los Angeles, CA; Irvine, CA; New York, NY; or Seattle, WA ,
<br>
<br>
You Will<br>
<ul><li>Own and maintain CT's core KPI dashboards and data infrastructure, ensuring leadership has accurate, timely visibility into operational performance across T&amp;S and CX.</li><li>Build and deliver CT's Monthly Business Review (MBR) data, QBR metrics, and financial analysis, communicating performance clearly to audiences from ICs to senior managers.</li><li>Develop cost and demand forecasting models that inform vendor staffing decisions, budget planning, and capacity allocation across CT's outsourcing operations.</li><li>Partner with Data Science, Community Health, and engineering teams to maintain CT's data sources, manage a centralized data request intake process, and ensure dashboards are built on scalable infrastructure.</li><li>Track the impact of CT's AI automation programs on volumes, costs, and operational capacity, surfacing findings and recommendations to your manager and stakeholders.</li></ul><br>
Perks<br>
<ul><li>Medical, Dental, Vision &amp; Disability Insurance</li><li>401(k)</li><li>Maternity &amp; Parental Leave</li><li>Flexible PTO</li><li>Amazon Employee Discount</li></ul></div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>3+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience</li><li>3+ years of experience in business intelligence, data analytics, or operational reporting in a cross-functional environment</li><li>Proficiency in SQL and at least one data visualization tool (QuickSight, Tableau, Looker, or similar)</li><li>Demonstrated ability to build dashboards and reporting infrastructure that multiple teams rely on for decision-making</li><li>Experience with cost modeling, demand forecasting, or workforce management analytics</li><li>Strong written and verbal communication, with comfort presenting findings to senior managers and cross-functional partners</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience in Trust &amp; Safety, content moderation, customer experience operations, or platform integrity</li><li>Familiarity with vendor/BPO operations, including cost structures, SLA management, and capacity planning</li><li>Experience quantifying the impact of automation or AI initiatives on operational volumes and costs</li><li>Comfort with ambiguity; you've taken undefined data problems and structured them into clear analytical frameworks with owners and deliverables</li></ul><br>
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, CA, Culver City - 74,200.00 - 129,800.00 USD annually<br>
USA, CA, Irvine - 74,200.00 - 129,800.00 USD annually<br>
USA, CA, SAN FRANCISCO - 81,600.00 - 142,800.00 USD annually<br>
USA, CA, San Francisco - 81,600.00 - 142,800.00 USD annually<br>
USA, NY, NEW YORK - 81,600.00 - 142,800.00 USD annually<br>
USA, NY, New York - 81,600.00 - 142,800.00 USD annually<br>
USA, WA, SEATTLE - 82,700.00 - 129,800.00 USD annually<br>
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually</div><p></p>

Business Intelligence Manager

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help.<br>
<br>
You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br>
<br>
The Data Center Infrastructure Reliability and Quality (IRQ) Team owns the Quality and Reliability of critical infrastructure equipment for the lifecycle of equipment. This includes leading Design for Reliability (DFR) and Design for quality (DFQ) effort for AWS Infra New Product Development (NPD), supporting/sustaining the existing AWS critical infra equipment fleet by identifying systemic equipment issues, driving root cause analysis (RCA) corrective action to mitigate the risk in the AWS fleet.<br>
<br>
As a Senior Technical Program Manager for Quality and Reliability for the Electrical and Controls Products, you should be an exceptionally strong communicator, both written and verbally. You will lead multi-discipline and highly technical program teams. You should have experience of driving quality and reliability initiatives in a complex engineering environment and will have worked as a technical project manager on increasingly complex projects. Your experience includes data center infrastructure technologies including Electrical equipment such as Breakers, High, medium, low voltage equipment and controls. You will generate and maintain enhanced reporting, meaningful KPIs, and process/automation improvements to ensure team efficiency and visibility of the portfolio efforts to critical stakeholders and leadership.
<br>
<br>
You will partner with other engineering teams, purchasing team, external suppliers and project execution/delivery teams regularly. You will make strategic decisions regarding specific projects and overall program direction. You will be capable of connecting long-term strategies with rapid growth patterns of AWS, as well as guide specific operational needs of the business.<br>
<br>
You must be adept at identifying and communicating upcoming risks, issues, and bottlenecks as well as be instrumental in resolving those issues, often cross multiple departmental boundaries to achieve your goal. You must possess a strong sense of organization, communication and team building skill-sets that foster robust working relationships for both internal and external stakeholders.<br>
<br>
Key job responsibilities<br>
This TPM will lead end-to-end quality and reliability programs for mission-critical electrical and controls products at AWS data centers &mdash; orchestrating complex product strategies, owning program-level metrics and executive reporting, and building compelling cases for internal and external leadership where both speed and quality are non-negotiable.<br>
<br>
<ul><li>Own and execute end-to-end quality and reliability qualification and sustaining programs for highly complex, mission-critical mechanical and power generation products</li><li>Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally</li><li>Project manage the IRQ Engineering NPD portfolio across scope, schedule, budget, resources, quality, risk, and reporting</li><li>Interface with Quality and Reliability Engineering teams to promote and standardize work-product inputs/outputs globally</li><li>Sync with TPMs and Product Managers to align reliability and quality deliverables to major NPD program milestones</li><li>Develop technical reliability and quality evaluation plans for mechanical and power generation product portfolios with engineering teams</li><li>Work with external partners (reliability labs, OEMs, CMFs) to facilitate testing, qualification, and analysis</li><li>Own product reliability and quality readiness at each NPD gate</li><li>Own supplier readiness for NPDs</li><li>Estimate and manage budget requirements per project; work with NPD teams to allocate resources</li><li>Manage project timelines and report progress bi-weekly to executive leadership and key partners</li><li>Build and present program-level metrics and status to executives on a regular cadence</li><li>Develop business cases to align internal and external leadership on the most effective path for quality and reliability program management</li><li>Drive internal team members and remove roadblocks for product qualification</li><li>Build strong end-to-end team processes and mechanisms</li></ul><br>
About the team<br>
Why AWS<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Diverse Experiences<br>
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.<br>
<br>
Work/Life Balance<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.<br>
<br>
Inclusive Team Culture<br>
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.<br>
<br>
Mentorship and Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Experience managing programs across cross functional teams, building processes and coordinating release schedules</li><li>Bachelor's degree in Electrical Engineering or a related field</li><li>7+ years of experience in highly technical engineering roles in quality, design, or reliability for mechanical products</li><li>7+ years of technical program management experience</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience</li><li>Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules</li><li>Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership</li><li>Master's degree in Electrical Engineering</li><li>MBA</li><li>Lean Six Sigma Experience</li><li>Experience building and managing program-level dashboards and reporting, with proficiency in tools such as Smartsheet, Power BI, Tableau, or equivalent platforms</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, VA, Herndon - 148,700.00 - 201,200.00 USD annually</div><p></p>

Senior Technical Program Manager, Infrastructure Reliability and Quality (IRQ)

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Amazon Transportation Services (ATS) manages best-in-class surface transportation programs for our internal and external customers. Connecting vendors, fulfillment centers, sort centers, air gateways, United States Postal Service (USPS) and final mile delivery stations. If a truck load needs to be moved, we deliver results. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers.<br>
ATS is seeking a Sr. Content Marketing Manager to lead the creation and execution of the content strategy for Relay and ATS events. This highly cross-functional role will see you collaborating with stakeholders across the organization - from product teams to industry experts - to deeply understand our offerings, create compelling narratives that drive action, and own translating that knowledge into thought-provoking content that inspires our audience.<br>
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Key job responsibilities<br>
<ul><li>Drive the development and delivery of engaging content (e.g., speaker sessions, panel discussions, workshops, livestream productions) that aligns with our business goals, Relay brand messaging, and audience needs</li><li>Clearly communicate content strategies to internal leadership to gain alignment and support on messaging and execution</li><li>Identify content requirements and oversee the full lifecycle of event-related content, from ideation to post-event analysis</li><li>Work closely with content owners, designers, and subject matter experts to produce relevant, on-brand content that resonates with both internal and external audiences</li><li>Utilize data and metrics to measure the impact of your content and identify areas for improvement</li><li>Demonstrate the ability to manage multiple, competing priorities in a fast-paced, dynamic environment</li></ul></div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>5+ years of driving compelling creative strategy and execution at an agency or in-house creative team experience</li><li>Bachelor's degree</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Knowledge of InDesign, Photoshop, Illustrator, Keynote</li><li>Experience developing cross-functional relationships with product, consumer research and marketing teams to develop strategy and consumer insights that drive compelling creative executions</li><li>Experience leading creative development of innovative creative from concept to delivery</li><li>Experience managing creative (internal team of designers, copywriters, external agencies and freelancers)</li><li>Experience presenting creative concepts effectively to senior executives</li><li>Experience managing multiple projects and meeting aggressive deadlines</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, TN, Nashville - 127,100.00 - 172,000.00 USD annually</div><p></p>

Sr. Content Marketing Manager, Middle Mile Learning Solutions

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