Qureos Mentor

America First Credit Union

<div>Schedule: Mon &ndash; Sat Flex Overview:
<div><b>
Salary: $15.50-$18.50</b></div><div></div><div><b><br>
Compensation determined on relevant job-related skills &amp; experience.</b></div><div><b>
Considered Full-Time: 30 hours a week (Eligible for Benefits)</b></div><div></div><div><b><br>
What will you do?</b></div><ul><li>
Tellers act as service representatives responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers&rsquo; checks, money orders and cash advances.</li><li>
Responsible for balancing each day&rsquo;s transactions and verifies cash totals.</li><li>
Establishes and builds member relationships by identifying members&rsquo; needs and educating them about specific products and/or services. Enthusiastically cross-sells Credit Union services.</li><li>
Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and account maintenance.</li><li>
Certified Tellers should be able to resolve more complex member transactions independently, refer members, as necessary.</li><li>
Responsible for helping members via all channels such as phone, mail, text, email, and assisting members with video solutions, and self-serve channels.</li><li>
Actively promotes and cross sells digital services to members and serves as a digital services expert in the branch.</li><li>
Performs various clerical functions and assists other Service Representatives with duties as required.</li><li>
Serves members promptly and professionally.</li><li>
Ability to attain expected baselines in sales, volume, and service is expected to support branch goals.</li></ul><div>
#IND21</div>
Responsibilities:
<div><b>
1. Assumes responsibility for the efficient, effective, and accurate performance of teller functions</b></div><div><br>
a. Ensures teller functions are correctly performed and are in accordance with established policies and procedures.<br>
b. Maintains privacy of member account information.<br>
c. Performs a wide variety of teller paying and receiving functions both &ldquo;in person&rdquo; and processes &ldquo;bank by mail&rdquo; transactions. Receives share deposits and loan payments. Prepares proper receipts.<br>
d. Processes transfers, cash advances, traveler&rsquo;s checks, cashiers&rsquo; checks, and money orders.<br>
e. Disburses cash or check share withdrawals.<br>
f. Processes and posts CD, HSA&rsquo;s and all types of IRA&rsquo;s.<br>
g. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.<br>
h. Makes risk assessments of negotiable items including checks, drafts, wires, and cash withdrawals within assigned limits of authority.<br>
i. Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.<br>
j. Certified Tellers provide &ldquo;override&rdquo; function for other Tellers within defined authority limits.</div><div></div><div><b><br>
2. Assumes responsibility for the effective and professional performance of member service functions through sales and service.</b></div><div><br>
a. Performs all Member Service and Sales functions in accordance with established policies and procedures.<br>
b. Ensures that the Credit Union's professional reputation is maintained and projected.<br>
c. Maximizes the penetration of Credit Union products and services by identifying members&rsquo; needs and additional cross-sell opportunities, such as checking accounts, certificate accounts, core deposit accounts, and other AFCU products and services to meet/exceed established sales and baseline goals.<br>
d. Actively and professionally cross-sells Credit Union services and records accepted teller referrals. Assists with new member onboarding 2x2&rsquo;s calls as directed by branch management.<br>
e. Answers questions and assists members with more complex transactions and account problems providing resolutions within defined authority limits. Refers members to branch leadership as needed.<br>
f. Responsible for handling member interactions via all channels professionally, while utilizing effective sales and service technics to establish and build relationships.<br>
g. Opens and closes accounts as requested by members. Processes stop-payments and<br>
corresponds with members regarding claims.<br>
h. Resolves transaction corrections in a timely manner in accordance with policy and procedures.<br>
i. Performs file maintenance and account changes as requested by members.</div><div></div><div><b><br>
3. Assumes responsibility to act as a branch expert for electronic services.</b></div><div><br>
a. Actively cross sells AFCU digital services including - Online Banking, Mobile banking, Card Guard, Bill Pay, Mobile Deposit and others.<br>
b. Has knowledge and understanding of AFCU digital services to be able to answer members&rsquo; questions and provide them with problem resolutions for digital services.<br>
c. Assists with the daily maintenance operations of self-assist in branch machines and video equipment. Keeps branch management informed of servicing issues.<br>
d. Assists members with account lock outs and Online Banking PIN/Password resets, direct deposit, ACH, wire transfers, and other digital service account needs by the member requested.</div><div></div><div><b><br>
4. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.</b></div><div><br>
a. Assists area personnel as required. Provides guidance to other Teller Service Reps and Trainees as directed by branch management.<br>
b. Keeps supervisor informed of area activities and of any significant problems or concerns.<br>
c. Responsible for implementing employees' own individual 90-day sales action plan to help meet individual and branch established sales goals. Takes direction from observation coaching by branch leadership to improve as needed.<br>
d. Attends and participates in trainings, meetings, and branch sales huddles and forward focus activities as required.<br>
e. Performs related clerical and receptionist duties as required.<br>
f. Responsible to adhere to Branch Safety, Security, and Teller Audit procedures.</div><div></div><div><b><br>
PERFORMANCE MEASUREMENTS:</b></div><div></div><div><br>
1.Member Focus - The degree to which member service is demonstrated in the day-to-day business environment. Applies to coworkers as well as, outside members, clients, etc.<br>
2. Teller Statistical Record &ndash; Meets defined Teller Performance Report Overall Score established expectations; including accepted teller referrals to Members served baselines.<br>
3. Attendance &amp; Punctuality &ndash; Absences occurring outside the scope of leave granted by the credit unions policy hindering the ability to complete assigned tasks and duties. This also includes punctuality- which encompasses the frequency of times tardy for work or returning from lunches and breaks.<br>
4. Job Knowledge -. The depth or level of know how to perform the job. The application in applying know how to perform the job. The degree of knowledge acquired to understand other functions and the company mission.<br>
5. Professionalism &amp; Appearance- Demonstrates and conveys a favorable image when representing the credit union. Display a high level of honesty, integrity, and confidentiality while conforming to established appearance and grooming policy. Cleanliness and neatness are maintained in the employee's work area.<br>
6. Teamwork &amp; Cooperation- The degree to which individuals promote a positive, productive, and professional environment. Demonstrates sensitivity, cooperation, understanding of others, and respect. The degree to which synergy is promoted.<br>
7. Sales Performance- The degree to which sales efforts are effective in meeting sales goals.<br>
8. Core Values and Code of Conduct- Degree to which these company values are modeled and adhered to in all actions and behaviors.</div>
Qualifications:
<div>
Training/Education/Certification:</div><br>
<div></div><ul><li>
High school graduate or equivalent.</li></ul><div></div><div><br>
Experience Required:</div><ul><li>
None</li><li>
Previous retail sales or other similar financial institution work experience preferred.</li></ul><div></div><div><br>
Skills/Abilities:</div><ul><li>
Excellent communication skills and willingness to assist others.</li><li>
Ability to successfully recognize and offer sales opportunities</li><li>
Professional appearance, dress, and attitude.</li><li>
Solid math skills.</li><li>
Attention to detail and accuracy.</li><li>
Ability to operate related computer software, and other business equipment including 10-key, currency and coin counters, cash machines, self-assist machines, video, iPad and telephone.</li></ul><div>
 <b>If this describes you,</b><b> </b><b>apply now</b><b> to get the ball rolling! If it reminds you of someone you know that is also looking for work, tell them about us and this opportunity! Either way, thanks for considering us as your future employer, we look forward to hearing from you.</b></div></div>

Teller (Hire-ahead) Spanish Speaking Highly Preferred

<div>Schedule: Mon &ndash; Sat Flex Overview:
<div><b>
What will you do?</b></div><ul><li>
Tellers act as service representatives responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers&rsquo; checks, money orders and cash advances.
</li><li>Responsible for balancing each day&rsquo;s transactions and verifies cash totals.
</li><li>Establishes and builds member relationships by identifying members&rsquo; needs and educating them about specific products and/or services. Enthusiastically cross-sells Credit Union services.
</li><li>Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and account maintenance.
</li><li>Certified Tellers should be able to resolve more complex member transactions independently, refer members, as necessary.
</li><li>Responsible for helping members via all channels such as phone, mail, text, email, and assisting members with video solutions, and self-serve channels.
</li><li>Actively promotes and cross sells digital services to members and serves as a digital services expert in the branch.
</li><li>Performs various clerical functions and assists other Service Representatives with duties as required.
</li><li>Serves members promptly and professionally.
</li><li>Ability to attain expected baselines in sales, volume, and service is expected to support branch goals.</li></ul><br>
<div></div>
Responsibilities:
<div><b>
1. Assumes responsibility for the efficient, effective, and accurate performance of teller functions</b></div><div><br>
a. Ensures teller functions are correctly performed and are in accordance with established policies and procedures.
<br>
b. Maintains privacy of member account information.
<br>
c. Performs a wide variety of teller paying and receiving functions both &ldquo;in person&rdquo; and processes &ldquo;bank by mail&rdquo; transactions. Receives share deposits and loan payments. Prepares proper receipts.
<br>
d. Processes transfers, cash advances, traveler&rsquo;s checks, cashiers&rsquo; checks, and money orders.
<br>
e. Disburses cash or check share withdrawals.
<br>
f. Processes and posts CD, HSA&rsquo;s and all types of IRA&rsquo;s.
<br>
g. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
<br>
h. Makes risk assessments of negotiable items including checks, drafts, wires, and cash withdrawals within assigned limits of authority.
<br>
i. Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
<br>
j. Certified Tellers provide &ldquo;override&rdquo; function for other Tellers within defined authority limits.</div><div></div><div><b><br>
2. Assumes responsibility for the effective and professional performance of member service functions through sales and service.</b></div><div><br>
a. Performs all Member Service and Sales functions in accordance with established policies and procedures.
<br>
b. Ensures that the Credit Union's professional reputation is maintained and projected.
<br>
c. Maximizes the penetration of Credit Union products and services by identifying members&rsquo; needs and additional cross-sell opportunities, such as checking accounts, certificate accounts, core deposit accounts, and other AFCU products and services to meet/exceed established sales and baseline goals.
<br>
d. Actively and professionally cross-sells Credit Union services and records accepted teller referrals. Assists with new member onboarding 2x2&rsquo;s calls as directed by branch management.
<br>
e. Answers questions and assists members with more complex transactions and account problems providing resolutions within defined authority limits. Refers members to branch leadership as needed.
<br>
f. Responsible for handling member interactions via all channels professionally, while utilizing effective sales and service technics to establish and build relationships.
<br>
g. Opens and closes accounts as requested by members. Processes stop-payments and
<br>
corresponds with members regarding claims.
<br>
h. Resolves transaction corrections in a timely manner in accordance with policy and procedures.
<br>
i. Performs file maintenance and account changes as requested by members.</div><div></div><div><b><br>
3. Assumes responsibility to act as a branch expert for electronic services.</b></div><div><br>
a. Actively cross sells AFCU digital services including - Online Banking, Mobile banking, Card Guard, Bill Pay, Mobile Deposit and others.
<br>
b. Has knowledge and understanding of AFCU digital services to be able to answer members&rsquo; questions and provide them with problem resolutions for digital services.
<br>
c. Assists with the daily maintenance operations of self-assist in branch machines and video equipment. Keeps branch management informed of servicing issues.
<br>
d. Assists members with account lock outs and Online Banking PIN/Password resets, direct deposit, ACH, wire transfers, and other digital service account needs by the member requested.</div><div></div><div><b><br>
4. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.</b></div><div><br>
a. Assists area personnel as required. Provides guidance to other Teller Service Reps and Trainees as directed by branch management.
<br>
b. Keeps supervisor informed of area activities and of any significant problems or concerns.
<br>
c. Responsible for implementing employees' own individual 90-day sales action plan to help meet individual and branch established sales goals. Takes direction from observation coaching by branch leadership to improve as needed.
<br>
d. Attends and participates in trainings, meetings, and branch sales huddles and forward focus activities as required.
<br>
e. Performs related clerical and receptionist duties as required.
<br>
f. Responsible to adhere to Branch Safety, Security, and Teller Audit procedures.</div><div></div><div><b><br>
PERFORMANCE MEASUREMENTS:</b></div><div></div><div><br>
1.Member Focus - The degree to which member service is demonstrated in the day-to-day business environment. Applies to coworkers as well as, outside members, clients, etc.
<br>
2. Teller Statistical Record &ndash; Meets defined Teller Performance Report Overall Score established expectations; including accepted teller referrals to Members served baselines.
<br>
3. Attendance &amp; Punctuality &ndash; Absences occurring outside the scope of leave granted by the credit unions policy hindering the ability to complete assigned tasks and duties. This also includes punctuality- which encompasses the frequency of times tardy for work or returning from lunches and breaks.
<br>
4. Job Knowledge -. The depth or level of know how to perform the job. The application in applying know how to perform the job. The degree of knowledge acquired to understand other functions and the company mission.
<br>
5. Professionalism &amp; Appearance- Demonstrates and conveys a favorable image when representing the credit union. Display a high level of honesty, integrity, and confidentiality while conforming to established appearance and grooming policy. Cleanliness and neatness are maintained in the employee's work area.
<br>
6. Teamwork &amp; Cooperation- The degree to which individuals promote a positive, productive, and professional environment. Demonstrates sensitivity, cooperation, understanding of others, and respect. The degree to which synergy is promoted.
<br>
7. Sales Performance- The degree to which sales efforts are effective in meeting sales goals.
<br>
8. Core Values and Code of Conduct- Degree to which these company values are modeled and adhered to in all actions and behaviors.
</div>Qualifications:
<div>
Training/Education/Certification:</div><div><br>
</div><ul><li>High school graduate or equivalent.</li></ul><div></div><div><br>
Experience Required:
</div><ul><li>None
</li><li>Previous retail sales or other similar financial institution work experience preferred.</li></ul><div></div><div><br>
Skills/Abilities:
</div><ul><li>Excellent communication skills and willingness to assist others.
</li><li>Ability to successfully recognize and offer sales opportunities
</li><li>Professional appearance, dress, and attitude.
</li><li>Solid math skills.
</li><li>Attention to detail and accuracy.
</li><li>Ability to operate related computer software, and other business equipment including 10-key, currency and coin counters, cash machines, self-assist machines, video, iPad and telephone.</li></ul><div></div><div><b><br>
If this describes you,</b><b> </b><b>apply now</b><b> to get the ball rolling! If it reminds you of someone you know that is also looking for work, tell them about us and this opportunity! Either way, thanks for considering us as your future employer, we look forward to hearing from you.</b></div></div>

Teller

<div>Schedule: Mon &ndash; Sat Flex Overview:
<div><b>
Pay Rate: $16.00 to $18.00 </b><b>per hour</b></div><div></div><div><br>
Full-Time</div><div>
In-person training in Roy, Utah (30-90 days); Remote work AFTER training</div><div></div><div><b><br>
Hours of Operation:</b></div><div>
Mon-Fri: 8:00am-7:00pm<br>
Sat: 8:00am-6:00pm</div><div></div><div><b><br>
Must be able to to work:</b></div><ul><li>
2 closing shifts a week (possibly until after 7 depending on call volume)</li><li>
1 Saturday per 2 week period</li><li>
One additional late night a month (on Friday)</li></ul><div></div><div><b><br>
Remote Work:</b></div><div>
This position does offer a work at home option AFTER the completion of a 90 day in-person training. The in-person training takes place at our service center in <b>Roy, Utah</b>.</div><div>
Remote options are currently only available for those who can complete the 90 day in-person training and then reside in one of the following states: Utah, Idaho, Nevada, New Mexico, or Arizona.</div><div></div><div><b><br>
Overview:</b></div><div>
This position requires excellent public relation and communication skills, a high level of professionalism, and a full understanding of America First products and services. Employees must maintain member satisfaction ratings through our net promoter scores, and display integrity based on criteria established by both department and credit union management. Employees are expected to meet and exceed sales goal expectations by evaluating each member interaction for sales and educational opportunities. This position requires adaptability as employees are required to keep up to date on compliance policies to ensure all transactions are completed within regulatory guidelines.</div>
Responsibilities:
<div><b>
1. Assumes responsibility for the effective and professional performance of member service functions.</b></div><div></div><div><br>
a. Receives member telephone questions and concerns in a professional manner. Researches and resolves concerns promptly and professionally.</div><div></div><div><br>
b. Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc.</div><div></div><div><br>
c. Provides courtesy rebates requested by Branches or members, within limits.</div><div></div><div><b><br>
2. Assumes responsibility for establishing and maintaining effective, professional business relations with members.</b></div><div></div><div><br>
a. Receives member calls, questions, and complaints. Resolves member requests and questions promptly and courteously.</div><div></div><div><br>
b. Keeps members informed of Credit Union services and policies.</div><div></div><div><br>
c. Maintains and projects the Credit Union's quality reputation.</div><div></div><div><b><br>
3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management.</b></div><div></div><div><br>
a. Assists area personnel as needed.</div><div></div><div><br>
b. Communicates with area personnel and Management regarding activities and significant problems.</div><div></div><div><br>
c. Completes required stats and records accurately and promptly.</div><div></div><div><br>
d. Attends and participates in meetings as required.</div><div></div><div><b><br>
4. Assumes responsibility for related duties as required or assigned.</b></div><div></div><div><br>
a. Actively and professionally cross-sells Credit Union products and services.</div><div></div><div><br>
b. Keeps work area clean and well-maintained.</div><div></div><div><br>
c. Assists area personnel as necessary.</div><div></div><div><br>
#IND21</div>
Qualifications:
<div><b>
Training/Education/Certification:</b></div><div></div><ul><li><div><br>
 High school graduate or equivalent.</div></li></ul><div></div><div><b><br>
Required Knowledge:</b></div><div></div><ul><li><div><br>
 Thorough knowledge of member services and products.</div></li><li><div>
 Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications.</div></li></ul><div></div><div><b><br>
Experience Required:</b></div><ul><li><div>
1-3 years experience in a full service financial institution (preferred).</div></li></ul><div></div><div><b><br>
Skills/Abilities:</b></div><div></div><ul><li><div><br>
Excellent communication and public relations skills.</div></li><li><div>
Professional appearance, dress, and attitude.</div></li><li><div>
Strong problem solving skills.</div></li><li><div>
Ability to operate related business equipment including 10-key, telephone, and computer.</div></li><li><div>
Solid math and bookkeeping abilities.</div></li></ul></div>

Contact Center Agent

<div>Schedule: Mon &ndash; Sat Flex Overview:
<div>
Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail including processing deposits, withdrawals, loan payments, cashier's checks, traveler's checks, money orders and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, assist members with bookkeeping and checking account problems.</div><div></div><div><br>
Answers member's questions regarding Credit Union services provided and performs a variety of account maintenance. Actively cross-sells Credit Union services. Performs specific assigned side-jobs, including various clerical and receptionist functions and assists other Service Representatives with duties as required. Serves members promptly and professionally.</div>
Responsibilities:
<div><b>
Assumes responsibility for the efficient, effective, and accurate performance of teller functions:</b></div><div><ul><li>
Represents the Credit Union in a courteous and professional manner.</li><li>
Receives deposits and loan payments.</li><li>
Processes cash advances, traveler's checks, cashier's checks, money orders, bank to bank wires, Western Union wires, and Federal tax deposits.</li><li>
Disburses cash or check withdrawals.</li><li>
Processes transfers.</li><li>
Verifies transactions. Monitors deposit amounts, and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.</li><li>
Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.</li><li>
Processes &quot;bank by mail&quot; transactions.</li></ul></div><div><b>
Assumes responsibility for the effective and professional performance of member service functions:</b></div><div><ul><li>
Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Opens and closes accounts. Orders checks for members' accounts. Completes payroll deduction and authorization forms.</li><li>
Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Resolves member bookkeeping and checking account problems. Takes stop payment orders.</li><li>
Receives and directs members and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages.</li><li>
Performs file maintenance and account changes as needed.</li><li>
Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.</li><li>
Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information.</li><li>
Actively cross-sells Credit Union products and services.</li><li>
Assists with completing dealer payoffs and with delivery of titles.</li></ul></div><div><b>
Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management:</b></div><div><ul><li>
Assists area personnel as required. Provides guidance to Service Reps and Trainees. Assists with training and orientation as needed.</li><li>
Keeps supervisor informed of area activities and of any significant problems or concerns.</li><li>
Completes required reports and records accurately and promptly.</li><li>
Attends meetings and gives trainings as required or assigned.</li></ul></div><div><b>
Assumes responsibility for related duties as required or assigned:</b></div><div><ul><li>
Keeps work area clean, well-maintained, and secure.</li><li>
Performs related clerical duties as required.</li><li>
Performs large currency transaction reporting, ATM balancing, and night drop functions as assigned.</li></ul></div>
Qualifications:
<div><b>
Training/Education/Certification:</b></div><ul><li><ul><li>
High school graduate or equivalent.</li></ul></li></ul><div><b>
Required Knowledge:</b></div><ul><li><ul><li>
Solid understanding of Credit Union operations.</li><li>
The ability to speak Spanish fluently is required.</li></ul></li></ul><div><b>
Experience Required:</b></div><ul><li><ul><li>
Customer service or cashiering experience helpful.</li></ul></li></ul><div><b>
Skills/Abilities:</b></div><ul><li><ul><li>
Excellent communication skills and willingness to assist others.</li><li>
Professional appearance, dress, and attitude.</li><li>
Solid math skills.</li><li>
Ability to operate related computer applications.</li><li>
Good typing skills.</li></ul></li></ul></div>

Bilingual Teller(English and Spanish Speaking)

Join America First Credit Union and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

America First Credit Union

About Company

Teller (Hire-ahead) Spanish Speaking Highly Preferred

Teller

Contact Center Agent

Bilingual Teller(English and Spanish Speaking)