Qureos Mentor

American 1 Credit Union

<div><div>We are a growing, dynamic company and actively hiring for teller positions. Do you have the following?<ul><li>
Previous experience as a bank teller</li><li>
Previous cash handling and balancing your own drawer</li><li>
Previous customer service experience such as building relationships through conversation.</li><li>
Previous sales experience offering products and meeting monthly goals.</li></ul>
Then we invite you to apply for the Teller Account Specialist position!<ul><li>
Position: Account Specialist (Teller)</li><li>
Location: On-site in, Hillsdale, MI</li><li>
Wage: $17.31/hour (Competitive)</li><li>
Benefits start on day one: Health, Dental, Vision, Responsible Time Off</li><li>
All offers of employment are contingent upon background screens.</li></ul>
The Account Specialist I is responsible for delivering excellent member experience through a wide range of teller-based transactions, including receiving and dispensing funds. The Account Specialist I must maintain accurate transactional records and follow all credit union processes, policies, and procedures while serving the members. This position requires excellent communication skills to effectively engage and recognize the member&rsquo;s needs and ensure that they are offered products and services that will assist the member with reaching financial wellness. The Account Specialist I works collaboratively with their branch team to ensure that the member experience is superior and goals are achieved.
 Essential Job Functions<ul><li>
Engaged Communication: Ensure that engagement between co-workers and members is meaningful, focusing on listening to learn and offering quality solutions.</li><li>
GREAT Service Standards: Commitment to offering superior member experience while following all the GREAT service standards.</li><li>
Accurately Process Teller Activity: Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue deposit receipts. Cash checks: verify endorsement, receive proper identification, and ensure validity. Answer member inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.</li><li>
Focus on Purpose/Mission: Focused on the credit union's purpose and mission statement of creating financial wellness in our community through everyday banking.</li><li>
Scorecard Accountability: Cross-offer new checking, lending, and product referrals to members consistent with individual and branch goals.</li><li>
Focused on Attention to Detail: Ensure that all transaction activity is done accurately. Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.</li><li>
Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.</li><li>
Core Process, Policy, and Procedure Review and Recommendations: Responsible for following all core processes, policies, and procedures, including policies and procedures for customer identification and all BSA requirements.</li><li>
Community Advocate: Serves as a credit union representative while in the community.</li><li>
Branch Support: Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of the home branch. Willingness to mentor and support other team members.</li></ul>
 Competencies Required<ul><li>
People-focused and Strong Communication: Empathetically seek understanding of what members and employees require, expect, and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.</li><li>
Achiever, Initiative, and Goal Driven: The employee drives for results and success, is committed to their job, sets high-performance standards, pursues aggressive goals, works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Committed to executing individual scorecard goals as well as achieving branch goals.</li><li>
Focused, Accuracy, and Attention to Detail: Thoroughness and accuracy in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.</li><li>
Trustworthy, Reliability, and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential, including member, employee, and credit union information. Follows all core processes, policies, and procedures.</li><li>
Engaged and Collaborative: The employee will work with others to achieve common organizational goals in a spirit of honoring diversity and mutual respect. Effectively communicates by actively listening and sharing relevant information with co-workers, supervisor(s), and members to anticipate problems and ensure the institution's effectiveness.</li><li>
Humbly Confident and Inquisitive: Committed to asking questions for clarification to build confidence in the member relationships. Admit when there is an opportunity for improvement and celebrate with the team when we win together.</li></ul>
Key Accountability Items:<ul><li>
Support and Collaborate with Branch Team</li><li>
Accuracy of Transactions</li><li>
Uphold GREAT service standards.</li><li>
Personal Scorecard Results</li></ul>
 Requirements:<ul><li>
A minimum education of high school diploma or GED.</li><li>
Cash handling or sales experience.</li><li>
Prior customer service experience.</li></ul>
 The Ideal Candidate:<ul><li>
Excellent verbal and written communication skills</li><li>
Working knowledge of PC applications such as Microsoft Office</li><li>
Ability to work independently or as a collaborative member of a team.</li><li>
Ability to direct other team members and coach others.</li><li>
Knowledge of credit union products, services, policies, core processes, and procedures</li><li>
Ability to provide supervisory leadership of professional- and intermediate-level staff.</li><li>
Demonstrated member-focused strategy skills.</li><li>
Demonstrated skill in gathering, reporting, and summarizing trends in data.</li><li>
Ability to express oneself clearly and articulately both orally and in writing.</li><li>
Ability to make decisions and take initiative in problem resolution.</li><li>
Ability to exercise tact and responsibility when handling confidential information.</li></ul>
Physical Demands:
The physical demands described here represent those that an employee must meet to perform the essential duties of this job successfully. Reasonable accommodations will be made to enable employees with disabilities to perform their job's essential functions, absent undue hardship.<ul><li>
Essential physical requirements such as standing, stooping, or tying.</li><li>
Must be able to remain stationary 50% of the time.</li><li>
The person in this position must occasionally move about inside the office to access CDMs, vaults, etc.</li><li>
Operates a computer and other productivity equipment, such as a calculator, copy machine, and computer printer.</li><li>
Physical effort/lifting, such as up to 20 pounds.</li></ul>
 NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their typical responsibilities occasionally, as needed.</div></div>

Teller (Account Specialist)

<div><div><div><div><div>We are growing and looking for Personal Bankers/Member Service Specialist. Do you have experience with the following?<ul><li>
Looking out for the Financial Wellness of members by thoroughly reviewing their accounts and building personal relationships to retain membership.</li><li>
Opening new bank accounts such as checking, savings, IRA&rsquo;s.</li><li>
Opening new credit cards and analyzing credit reports</li><li>
Assisting with full lending needs such as analyzing loan requests, processing documentation, closing and funding the loan, follow up with the member and monitoring your queue.</li></ul>
If so, we invite you to consider a career at American 1 Credit Union! Below are more details before you decide to apply:<ul><li>
Location: On-site in, Milan, MI</li><li>
Position: Personal Banker/Member Service Specialist</li><li>
Wage: 21.13/hour (Competitive)</li><li>
Benefits start on day one: Health, Dental, Vision, Responsible Time Off</li><li>
All offers of employment are contingent upon background screens.</li></ul>
The Member Service Specialist is responsible for delivering excellent member experience through a wide range of credit union transactions, including opening new memberships, lending, and more. The Member Service Specialist must maintain accurate records and follow all credit union processes, policies and procedures while serving the members. This position requires excellent communication skills to effectively engage and recognize the member&rsquo;s needs and ensure that they are offered products and services that will assist the member with reaching financial wellness. The Member Service Specialist works collaboratively with their branch team to assure that the member experience is superior, and goals are achieved.
 Essential Job Functions<ul><li>
Engaged Communication: Ensure that engagement between co-workers and members is meaningful with a focus on listening to learn and offering quality solutions.</li><li>
GREAT Service Standards: Commitment to offering superior member experience while following all the GREAT service standards.</li><li>
Accurately Process Member Activity: Service all new and existing accounts, including internal transfers, updating accounts accordingly, ordering/reorder of member checks, process stop payment requests, card inquiries, and troubleshooting. Process all levels of loan applications including auto, credit card, home equity, etc. Submit all loan and membership applications in a timely manner for audit and examination purposes.</li><li>
Focus on Purpose/Mission: Focused on the credit union&rsquo;s purpose and mission statement of creating financial wellness in our community through everyday banking.</li><li>
Scorecard Accountability: Cross-offer new checking, lending, and product protection to members that are consistent with individual and branch goals.</li><li>
Focused on Clear Member Communication: Properly notify members of loan decisions, follow up on approved applications, prepare all necessary documents, and finalize loan and disbursement of funds. Provide our members with excellent service in person and by phone, answer general and specific account and loan inquiries, and other related Credit Union services and products. Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.</li><li>
Employee Culture: Committed to supporting a culture that is inclusive for all.</li><li>
Core Process, Policy, and Procedure Review and Recommendations: Responsible for following all core processes, policies, and procedures including policies and procedures for customer identification and all BSA requirements.</li><li>
Community Advocate: Serves as a representative of the credit union while in the community.</li><li>
Branch Support: Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of home branch. Willingness to mentor and support other team members. Assist teller line when needed, including processing members' deposits, withdrawals, loan payments, transfers initiated by phone or in person, and other miscellaneous member transactions efficiently and accurately.</li></ul>
 Competencies Required<ul><li>
People Focused and Strong Communication: Empathetically seek understanding of what members and team members require, expect, and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.</li><li>
Achiever, Initiative, and Goal Driven: The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Motivated to achieve goals. Measurable outcomes may include Sales, Growth, Retention, Productivity, Service level, Quality accuracy, Efficiency, Timeliness, Cost savings, etc. Committed to executing individual scorecard goals as well as achieving branch goals.</li><li>
Focused, Accuracy, and Attention to Detail: Thoroughness and accuracy in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.</li><li>
Trustworthy, Reliability, and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential including member, employee, and credit union information. Follows all core processes, policies, and procedures.</li><li>
Engaged and Collaborative: The employee will work with others to achieve common organizational goals in a spirit of honoring diversity and mutual respect. Effectively communicates by actively listening and sharing relevant information with co-workers, supervisor(s), and members so as to anticipate problems and ensure the effectiveness of the institution.</li><li>
Humbly Confident and Inquisitive: Committed to asking questions for clarification so that confidence is built in the member relationships. Admit when there is an opportunity for improvement and celebrate with the team when we win together.</li></ul>
Key Accountability Items:<ul><li>
Support and Collaborate with Branch Team</li><li>
Accuracy and completion of account and loan documentation</li><li>
Uphold GREAT service standards.</li><li>
Personal Scorecard Results</li><li>
High level of knowledge of all products and services</li></ul>
 Requirements:<ul><li>
A minimum education of high school diploma or GED.</li><li>
Prior customer service and sales experience.</li><li>
Credit union or banking experience preferred but not required.</li></ul>
 The Ideal Candidate:<ul><li>
Excellent verbal and written communication skills</li><li>
Working knowledge of PC applications such as Microsoft Office</li><li>
Ability to work independently or as a collaborative member of a team.</li><li>
Ability to direct other team members and coach others.</li><li>
Knowledge of credit union products, services, policies, core processes, and procedures.</li><li>
Ability to provide supervisory leadership of professional- and intermediate-level staff.</li><li>
Demonstrated member-focused strategy skills.</li><li>
Demonstrated skill in gathering, reporting, and summarizing trends in data.</li><li>
Ability to express oneself clearly and articulately both orally and in writing.</li><li>
Ability to make decisions and take initiative in problem resolution.</li><li>
Ability to exercise tact and responsibility with handling confidential information.</li></ul>
 NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</div></div></div></div></div>

Personal Banker (Member Service Specialist) -

<div><div><div>We are growing! Do you have Call Center Experience? Do you have Financial Management experience? Are you committed to excellent member service, and would you thrive in a Sales environment where the focus is truly centered on meeting the needs of our members? We invite you to consider a career at American 1 Credit Union! Read on for more information!<ul><li>
Location: Jackson, Michigan - onsite</li><li>
Position: Contact Center Supervisor</li><li>
Salary: $61,074.34 based on experience and qualifications.</li><li>
Benefits start on day one: Health, Dental, Vision, Responsible Time Off</li><li>
All offers of employment are contingent upon background screens.</li></ul>
The Contact Center Supervisor is responsible for supporting the Contact Center Manager in providing quality member experiences within their designated department. They assist with the management of day-to-day operations with a focus on everyday core processes, employee development, lending and product sales coaching, member growth, and expense control. The Contact Center Supervisor is dedicated to working with the Contact Center Manager to create and sustain a culture that is filled with people who are Focused, Engaged, Trustworthy, Humbly Confident, and driven to Achieve. The Contact Center Supervisor works collaboratively with the Contact Center Manager to assure that our team is optimally engaged and fulfilled in their work and, as a result, the member experience is superior, and goals are achieved.
 Essential Job Functions<ul><li>
Lead, Manage, and Accountability: Committed to leading and managing in a way that creates an environment in which accountable employees thrive and non-accountable people choose to leave. Assists the Contact Center Specialist Manager in the evaluation of the right people, and right seats. Acts as a leader in Contact Center Specialist Manager&rsquo;s absence.</li><li>
Team Collaboration: Collaborate with the Contact Center Specialist Manager in all discussions relevant to the American 1 culture, Contact Center operation processes, and overall member experience. Assists Contact Center Specialist Manager in executing strategy for credit union&rsquo;s short- and long-term goals and objectives and communicates such goals and objectives to their team.</li><li>
Focus on Purpose/Mission: Focused on the credit union&rsquo;s purpose and mission statement of creating financial wellness in our community through everyday banking.</li><li>
Accountability Measurement and Coaching: Monitors accountability to the sales program and completes regular observation of the Contact Center team. Monitors Contact Center benchmark goals for membership, lending, and product growth and coaches for success and reports to Contact Center Specialist Manager.</li><li>
Employee Recruitment and Retention: Assists Contact Center Specialist Manager to ensure that their Contact Center is staffed with team members that are engaged and fulfilled in their work, properly trained and receiving regular feedback on performance.</li><li>
Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.</li><li>
Contact Center Expense Control: Assists the Contact Center Specialist Manager with oversight on Contact Center expenses through appropriate staffing and minimal turnover, member fee refunds, operational expenses, Contact Center closings and more. Oversees Contact Center scheduling to ensure appropriate coverage at peak times.</li><li>
Core Process, Policy and Procedure Review and Recommendations: Responsible for following and coaching to all core processes, policies, and procedures. Assures team is following all processes, policies, and procedures, including policies and procedures for customer identification and all BSA requirements.</li><li>
Community Advocate: Serves as a representative of the credit union and is actively visible in the community in which the Contact Center is located. Works with Community Partnerships to develop partnerships with local dealerships, companies, and schools.</li></ul>
 Competencies Required<ul><li>
People Focused and Strong Communication: Empathetically seek understanding of what members and employees require, expect, and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.</li><li>
Achiever, Initiative and Goal Driven: The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Apply new ways of thinking; create new ideas. Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems.</li><li>
Focused, Decision Making and Problem Solving : Has a strong sense of urgency about proactively solving problems and getting work done; gain support by collaborating effectively for ideas, proposals, projects and solutions, take initiative; make and/or facilitate decisions considering impact on others and/or the credit union; reach sound decisions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives; make decisions in agreed upon time frame; take initiative to identify and resolve problems; demonstrate ability to examine existing problems/issues in new ways.</li><li>
Leadership, Management and Accountability: Demonstrate institutional responsibility, administrative skill, as well as a commitment to a vision for public service; ability to achieve positive outcomes by encouraging, supporting, coaching, developing and mentoring others. Committed to leading the company by strategically thinking about the business and managing effectively by working in the business.</li><li>
Trustworthy, Reliability and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential including member, employee, and credit union information. Ensures core process, policies and procedures are followed.</li></ul>
 Key Accountability Items:<ul><li>
Lead, Manage, Accountability</li><li>
Assist with Department hiring, coaching and evaluations.</li><li>
Solve member experience issues and uphold GREAT standards.</li><li>
Contact Center Scorecard Results</li><li>
Ensure operational excellence and integrity of the Contact Center</li></ul>
Requirements:<ul><li>
A minimum education of high school diploma or GED.</li><li>
Bachelor&rsquo;s degree preferred.</li><li>
Leadership experience preferred.</li></ul>
 The Ideal Candidate:<ul><li>
Excellent verbal and written communication skills</li><li>
Working knowledge of PC applications such as Microsoft Office</li><li>
Ability to work independently or as a collaborative member of a team.</li><li>
Ability to direct other team members and coach others.</li><li>
Knowledge of credit union products, services, policies, core processes and procedures</li><li>
Ability to provide supervisory leadership of professional- and intermediate-level staff.</li><li>
Demonstrated member-focused strategy skills.</li><li>
Demonstrated skill in gathering, reporting, and summarizing trends in data.</li><li>
Ability to express oneself clearly and articulately both orally and in writing.</li><li>
Ability to make decisions and take initiative in problem resolution.</li><li>
Ability to exercise tact and responsibility with handling confidential information.</li></ul>
 NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</div></div></div>

Contact Center Supervisor

<div>Do you have Call Center experience? Are you enthusiastic, goal driven, flexible, reliable, and committed to excellent member service? Would you thrive in a sales environment where the focus is truly centered on meeting the needs of our members? Then we invite you to consider a career at American 1 Credit Union!<ul><li>
Location: On-site in, Jackson, MI</li><li>
Position: Full Time</li><li>
Wage: $19.08/hour (Competitive)</li><li>
Benefits: Health, Dental, Vision, 401(k)</li><li>
All offers of employment are contingent upon background screens.</li></ul>
The Contact Center Specialist is responsible for delivering excellent member experience through answering incoming calls from members and potential members. The Contact Center Specialist must be equipped to respond to general member questions, account inquiries, and member concerns. This position requires excellent communication skills to effectively engage and recognize the member&rsquo;s needs and ensure that they are offered products and services that will assist the member with reaching financial wellness. The Contact Center Specialist works collaboratively with their team to assure that the member experience is superior, and goals are achieved.
 Essential Job Functions<ul><li>
Engaged Communication: Ensure that engagement between co-workers and members is meaningful with a focus on listening to learn and offering quality solutions.</li><li>
GREAT Service Standards: Commitment to offering superior member experience while following all the GREAT service standards.</li><li>
Incoming Call Response: Answers all incoming phone calls, assists members fully, and when necessary, routes calls to the appropriate department in a courteous, professional &amp; timely manner.</li><li>
Focus on Purpose/Mission: Focused on credit union purpose and mission statement of creating financial wellness in our community through everyday banking.</li><li>
Scorecard Accountability: Cross-offer new checking, lending, and product referrals to members that are consistent with individual and branch goals.</li><li>
Attention to Detail and Confidentiality: Ensure that all transaction activity is done accurately. Maintain confidentiality by avoiding unauthorized disclosure of member information.</li><li>
Core Process, Policy and Procedure Review and Recommendations: Responsible for following all core processes, policies, and procedures including policies and procedures for customer identification and all BSA requirements</li><li>
Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.</li><li>
Community Advocate: Serves as a representative of the credit union while in the community.</li><li>
Department and District Support: Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of home branch. Willingness to mentor and support other team members.</li></ul>
 Competencies Required<ul><li>
People Focused and Strong Communication: Empathetically seek understanding of what members and employees require and expect and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.</li><li>
Achiever, Initiative and Goal Driven: The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Committed to executing individual scorecard goals as well as achieving branch goals.</li><li>
Focused, Accuracy, Attention to Detail: Thoroughness and accuracy in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.</li><li>
Trustworthy, Reliability and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential including member, employee, and credit union information. Follows all core process, policies, and procedures.</li><li>
Engaged and Collaborative: The employee will work with others to achieve common organizational goals in a spirit of honoring diversity and mutual respect. Effectively communicates by actively listening and sharing relevant information with co-workers, supervisor(s), and members so as to anticipate problems and ensure the effectiveness of the institution.</li><li>
Humbly Confident and Inquisitive: Committed to asking questions for clarification so that confidence is built in the member relationships. Admit when there is an opportunity for improvement and celebrate with the team when we win together.</li></ul>
Key Accountability Items:<ul><li>
Support and Collaborate with Department Team</li><li>
Accuracy on Transactions</li><li>
Uphold GREAT service standards</li><li>
Personal Scorecard Results</li></ul>
 Requirements:<ul><li>
A minimum education of high school diploma or GED.</li><li>
Cash handling or sales experience.</li><li>
Prior customer service experience.</li></ul>
 The Ideal Candidate:<ul><li>
Excellent verbal and written communication skills</li><li>
Working knowledge of PC applications such as Microsoft Office</li><li>
Ability to work independently or as a collaborative member of a team</li><li>
Ability to direct other team members and coach others</li><li>
Knowledge of credit union products, services, policies, core processes and procedures</li><li>
Ability to provide supervisory leadership of professional- and intermediate-level staff</li><li>
Demonstrated member-focused strategy skills</li><li>
Demonstrated skill in gathering, reporting, and summarizing trends in data</li><li>
Ability to express oneself clearly and articulately both orally and in writing</li><li>
Ability to make decisions and take initiative in problem resolution</li><li>
Ability to exercise tact and responsibility with handling confidential information</li></ul>
 NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</div>

Contact Center Specialist I

Join American 1 Credit Union and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American 1 Credit Union

About Company

Teller (Account Specialist)

Personal Banker (Member Service Specialist) -

Contact Center Supervisor

Contact Center Specialist I