Qureos Mentor

American Cruise Lines

American Cruise Lines is the largest U.S. cruise company, operating the newest fleet of riverboats and small cruise ships in the country. The company is dedicated to providing guests with exceptional cruise experiences through the talent and dedication of its employees. With ships accommodating between 100 and 200 passengers, American Cruise Lines focuses on delivering personalized service and memorable journeys, making it a dynamic and fast-growing player in the cruise industry.

<div>
 American Cruise Lines, the nation&rsquo;s largest operator of luxury river and coastal cruises, is seeking a passionate and customer-focused Customer Service Representative to join our growing team. This exciting opportunity allows you to become an integral part of delivering exceptional service to our valued passengers on their unforgettable journeys. As a leading provider of luxury small-ship cruising across 35 U.S. states, American Cruise Lines offers unparalleled experiences for both our guests and employees.
 
 
 At American Cruise Lines, we are driven by our values&mdash;
 
 Optimism, Commitment, Patriotism, and Merit
 
 . These values shape our culture, our service, and our people, guiding us as we work together to
 
 Share America&rsquo;s Story on the Finest American Ships.
 
 
 
 
 Schedule and Benefits:
 
 
 
 <ul>
 <li>
 Work Location: This position is based in Sandy, UT, and requires the ability to work on-site.
 </li>
 <li>
 Schedule: Must be able to work 5 days a week, with 8-hour shifts, including weekend availability.
 </li>
 <li>
 Benefits: American Cruise Lines offers a comprehensive benefits package that includes medical/dental insurance and a 401(k),
 
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 First Point of Contact: Provide exceptional customer service by assisting new and returning passengers before, during, and after their cruises.
 </li>
 <li>
 Personalized Service: Coordinate and fulfill special requests, ensuring every guest&rsquo;s needs are met with care and attention.
 </li>
 <li>
 Sales &amp; Reservation Support: Assist with ongoing sales operations, manage reservations, and help guide guests through booking processes and payment systems.
 </li>
 <li>
 Customer Issue Resolution: Handle guest inquiries and concerns with empathy, professionalism, and prompt solutions, ensuring customer satisfaction at all times.
 </li>
 <li>
 Adhere to Policies: Uphold American Cruise Lines' policies and procedures to ensure smooth operations and exceptional service.
 </li>
 <li>
 Team Collaboration: Work closely with team members to ensure a seamless customer experience and share knowledge to enhance team performance.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Customer Service Expertise: Proven experience in phone-based customer service, with a commitment to providing top-tier support.
 </li>
 <li>
 Strong Communication Skills: Excellent verbal and written communication abilities, with a focus on clarity and professionalism.
 </li>
 <li>
 Attention to Detail: Ability to manage multiple tasks simultaneously in a fast-paced, dynamic environment.
 </li>
 <li>
 Tech-Savvy: Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook, with experience in data entry and reservations management.
 </li>
 <li>
 Organizational Skills: Highly organized, with the ability to prioritize tasks and manage time effectively.
 </li>
 <li>
 Confidentiality: Ability to handle sensitive guest information with the utmost professionalism and confidentiality.
 </li>
 <li>
 Passion for Travel: A genuine passion for the travel industry and providing outstanding service to travelers.
 
 
 
 </li>
 </ul>
 
 Who We&rsquo;re Looking For:
 
 
 
 If you are someone who thrives in a dynamic, customer-focused environment and has a passion for the travel and cruise industry, we want to hear from you! As a Customer Service Representative at American Cruise Lines, you will be at the heart of delivering luxury cruise experiences that exceed expectations.
 
 
 
 Why Join American Cruise Lines?
 
 
 
 At American Cruise Lines, our people are the driving force behind our success. As the nation&rsquo;s leader in U.S. river cruising, we&rsquo;re experiencing rapid growth &mdash; and we're investing in top talent to grow with us. When you join our team, you&rsquo;ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
 
 
 Applicant Acknowledgment
 
 
 By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
 
 
 Equal Opportunity Employer
 
 
 
 American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. &lrm;American Cruise Lines bases all employment decisions on business needs, job requirements, and individual &lrm;qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. &lrm;This policy applies to all aspects of employment and employment decisions, including, but not limited to, &lrm;hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access &lrm;to benefits.&lrm;
 
 
 
 <ul>
 <li>
 This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
 </li>
 </ul>
</div>

Customer Service Representative

<div>
 American Cruise Lines, the largest U.S. cruise company, offers unique experiences exploring America&rsquo;s rivers and coasts. We&rsquo;re hiring
 
 Servers
 
 for the 2026 cruising season. You&rsquo;ll work in our shipboard hotel and restaurant providing outstanding hospitality and serving as a proud representative of our brand. This is a temporary position where we challenge you to work onboard for
 
 28 weeks.
 
 
 
 At American Cruise Lines, we are driven by our values&mdash;
 
 Optimism, Commitment, Patriotism, and Merit.
 
 These values shape our culture, our service, and our people, guiding us as we work together to
 
 Share America&rsquo;s Story on the Finest American Ships.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible for providing guests with an elegant and memorable dining experience.
 </li>
 <li>
 Efficiently set-up and break-down breakfast, lunch, dinner, and cocktail hour including setting tables, arranging linen, silverware, china and glassware.
 </li>
 <li>
 Cater to all culinary requests in an efficient manner.
 </li>
 <li>
 Acknowledge guests by name, escort them to their tables, present food, and beverage menus, suggest particular courses and wines and kindly answer any questions they may have regarding menu items.
 </li>
 <li>
 Efficiently relay orders to the galley, and serve various courses and beverages with care, ensuring that all items look presentable and are properly garnished and decorated before serving.
 </li>
 <li>
 In addition to the routine restaurant duties, Servers may be required to perform other functions, such as greeting guests upon embarkation, serving afternoon teas and snacks, and cater evening entertainment.
 
 
 
 </li>
 </ul>
 
 Highlights:
 
 
 
 <ul>
 <li>
 Pay: Wages range from $1,000 to $1,400 per week with additional bonuses. With all major living expenses covered aboard, you have an extraordinary chance to save your earnings.
 </li>
 <li>
 Hospitality Experience: This is an introductory position to the cruise industry and a strong foundation for a career in hospitality.
 </li>
 <li>
 Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
 </li>
 <li>
 Travel the Country: We have over 50 itineraries, spanning over 35 states in America.
 </li>
 <li>
 Crew Connections: Create lifelong memories and relationships with fellow crew members and guests from all over the country.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 You must be at least eighteen (18) years of age and an American citizen or Green Card holder. You must be able to perform the essential functions of the job with or without accommodation.
 
 
 Under Federal Law and the Department of Transportation, we are required to pre-employment drug test all shipboard employees which includes testing for Marijuana and other controlled substances. To provide safe and conscientious service to our guests, the consumption of alcohol is strictly prohibited. All shipboard employees also have emergency and safety functions essential to the safe operation of the ship that are included in your training.
 
 
 American Cruise Lines has grooming standards that include limitations on visible tattoos and piercings. This is a temporary employment position not to extend beyond 28 weeks of shipboard work. We encourage you to utilize the skills you develop to apply for management positions within American Cruise Lines, but such positions cannot be expected and are not guaranteed.
 
 
 Successful individuals work well under pressure, keep composure and have a positive attitude. The talent and dedication of American Cruise Lines&rsquo; employees have made us America's Leading Small Ship Cruise Line.
 
 
 
 Work Schedule:
 
 
 
 <ul>
 <li>
 7 days per week while onboard the ship, for up to 28 weeks.
 </li>
 <li>
 This is a temporary position with no guarantee of future employment.
 </li>
 <li>
 This is a full-time, nonexempt position.
 
 
 
 </li>
 </ul>
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
 </li>
 <li>
 Ability to work around 12 hours per day.
 </li>
 <li>
 Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20&rdquo; diameter hatch.
 </li>
 <li>
 Ability to stand for your entire shift.
 </li>
 <li>
 Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
 </li>
 <li>
 Ability to frequently bend, squat and reach.
 </li>
 <li>
 Ability to live and work on board a vessel for extended periods of time.
 </li>
 <li>
 Ability to use stairs frequently.
 
 
 
 </li>
 </ul>
 Applicant Acknowledgment
 
 
 By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
 
 
 Equal Opportunity Employer
 
 
 
 American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. &lrm;American Cruise Lines bases all employment decisions on business needs, job requirements, and individual &lrm;qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. &lrm;This policy applies to all aspects of employment and employment decisions, including, but not limited to, &lrm;hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access &lrm;to benefits.
 
 
 
 <ul>
 <li>
 Job sites across the nation.
 </li>
 <li>
 This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
 </li>
 </ul>
</div>

Server

<div>
 American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
 
 
 The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests&rsquo; expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. The Assistant Hotel Manager reports to the Hotel Manager.
 
 
 At American Cruise Lines, we are driven by our values&mdash;
 
 Optimism, Commitment, Patriotism, and Merit
 
 . These values shape our culture, our service, and our people, guiding us as we work together to
 
 Share America&rsquo;s Story on the Finest American Ships.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.
 </li>
 <li>
 Assists Hotel Manager as directed.
 </li>
 <li>
 Assists Dining Room Manager during all meal services.
 </li>
 <li>
 Performs duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week.
 </li>
 <li>
 Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
 </li>
 <li>
 Present and available during all meal services, either front or back of house including secondary dining outlet.
 </li>
 <li>
 Ensures Housekeeping Manager is keeping all staterooms and public spaces clean.
 </li>
 <li>
 Assists with stateroom inspections.
 </li>
 <li>
 Prepares for turnaround day process.
 </li>
 <li>
 Oversees bar operations and manages wine/liquor inventory.
 </li>
 <li>
 Displays leadership and maintains professional presence.
 </li>
 <li>
 Visible and available to all guests and crew.
 </li>
 <li>
 Holds officers and crew accountable to American Cruise Lines&rsquo; standards.
 </li>
 <li>
 Complies with American Cruise Lines&rsquo; Operations Manual, service standards, and procedures.
 </li>
 <li>
 Assesses the performance of the management team and provides immediate corrective feedback.
 </li>
 <li>
 Anticipates the needs of guests and crew.
 </li>
 <li>
 Responds quickly to guest requests and ensures follow through of service delivery.
 </li>
 <li>
 Identifies problems, resolves immediately, and requests home office support as needed.
 </li>
 <li>
 Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events.
 </li>
 <li>
 Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline.
 </li>
 <li>
 Assists ship officers in achieving weekly sales goals.
 </li>
 <li>
 Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed.
 </li>
 <li>
 Maintains sanitation and cleanliness standards of crew rooms.
 </li>
 <li>
 Monitors shipboard business transactions, accounting, timecards, and home office reporting.
 </li>
 <li>
 Completes daily ship inspection/walk through with Mate to generate daily work list and follows up to ensure tasks are completed.
 </li>
 <li>
 Tracks all hotel maintenance items and ensures completion.
 </li>
 <li>
 Creates consistent and positive crew experiences to improve employee retention.
 </li>
 <li>
 Perform bartending duties as needed with other management personnel
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality management or Hotel &amp; Restaurant Management is preferred.
 </li>
 <li>
 Proficiency in Microsoft Office Suite applications.
 </li>
 <li>
 Business degree may be considered with management and hospitality experience.
 </li>
 <li>
 Military experience may be considered with management and hospitality experience.
 </li>
 <li>
 Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
 </li>
 <li>
 Strong organizational skills and excellent verbal and written communication skills (English).
 </li>
 <li>
 Available to travel and work a flexible schedule including long days for extended periods of time.
 </li>
 <li>
 Proficiency in Microsoft Office.
 </li>
 <li>
 US Coast Guard regulated pre-employment drug test.
 </li>
 <li>
 Transportation Worker Identification Credential (TWIC).
 </li>
 <li>
 Ability to perform the essential functions of the job with or without accommodation.
 
 
 
 </li>
 </ul>
 
 Attributes for Success:
 
 
 
 <ul>
 <li>
 Ability to motivate, train, and assess individual and team performance.
 </li>
 <li>
 Superior time management.
 </li>
 <li>
 Ability to manage and solve problems.
 </li>
 <li>
 Sense of urgency in all passenger, crew, and home office requests.
 </li>
 <li>
 Positive attitude and receptive to continuous performance feedback.
 </li>
 <li>
 Consistent, accountable, confident, assertive, and committed.
 
 
 
 </li>
 </ul>
 
 Work Schedule:
 
 
 
 <ul>
 <li>
 7 Days per week while onboard the ship.
 </li>
 <li>
 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off
 </li>
 <li>
 This is a full-time, exempt position.
 
 
 
 </li>
 </ul>
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
 </li>
 <li>
 Ability to work around 12 hours per day.
 </li>
 <li>
 Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20&rdquo; diameter hatch.
 </li>
 <li>
 Ability to stand for your entire shift.
 </li>
 <li>
 Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
 </li>
 <li>
 Ability to frequently bend, squat and reach.
 </li>
 <li>
 Ability to live and work on board a vessel for extended periods of time.
 </li>
 <li>
 Ability to use stairs frequently.
 
 
 
 </li>
 </ul>
 
 Compensation and Benefits:
 
 
 
 <ul>
 <li>
 Competitive daily rate.
 </li>
 <li>
 Health, dental, vision, and 401(k) with match.
 </li>
 <li>
 Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
 
 
 
 </li>
 </ul>
 Applicant Acknowledgment
 
 
 By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
 
 
 Equal Opportunity Employer
 
 
 
 American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. &lrm;American Cruise Lines bases all employment decisions on business needs, job requirements, and individual &lrm;qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. &lrm;This policy applies to all aspects of employment and employment decisions, including, but not limited to, &lrm;hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access &lrm;to benefits.&lrm;
 
 
 
 <ul>
 <li>
 Job sites across the nation.
 </li>
 <li>
 This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
 </li>
 </ul>
</div>

Assistant Hotel Manager

Join American Cruise Lines and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Cruise Lines

About Company

Customer Service Representative

Server

Server

Server

Assistant Hotel Manager

Assistant Hotel Manager

Assistant Hotel Manager