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American Expediting

<div>TITLE: Technical Support Specialist
ABOUT THE COMPANY: American Expediting provides on-demand transportation services for healthcare and mission-critical industries. Our people are smart, creative problem-solvers dedicated to crafting custom transportation solutions. Our reputation for excellence is hard-earned, with on-time delivery performance for on-demand and scheduled, time-critical shipments. Our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.
POSITION SUMMARY: The IT Helpdesk Technical Support Specialist provides day-to-day technical support to end users with a strong emphasis on computer staging, hardware deployment, and on-site technical support. This role ensures employees have reliable access to technology by diagnosing and resolving technical issues, preparing and deploying equipment, and maintaining system and asset integrity.
This position plays a critical role in supporting operational continuity by delivering responsive technical assistance across hardware, software, and network environments while maintaining consistent IT standards across the organization.
REPORTS TO: Chief Information Officer
RESPONSIBILITIES:
Technical Support &amp; Troubleshooting
<ul><li>Provide remote and on-site technical support for hardware, software, and connectivity issues across Windows-based environments</li>
<li>Diagnose and resolve end-user issues involving operating systems, enterprise applications, and peripheral devices</li>
<li>Respond to and manage support requests through ticketing systems, ensuring timely resolution and clear communication</li>
<li>Escalate complex technical issues when appropriate while maintaining ownership of resolution progress</li>
<li>Support users with Microsoft 365 applications including Outlook, Teams, and related collaboration tools</li>
<li>Assist users with security-related support such as password resets, account recovery, and multi-factor authentication (MFA)</li>
</ul>
Computer Staging &amp; Deployment
<ul><li>Perform computer imaging, configuration, testing, and deployment for new and replacement devices</li>
<li>Prepare equipment according to company security and configuration standards</li>
<li>Coordinate workstation setup for new hires, role changes, and office relocations</li>
<li>Install required applications, updates, and endpoint protections prior to deployment</li>
<li>Ensure devices are fully operational before distribution to end users</li>
</ul>
Hardware &amp; Systems Administration
<ul><li>Install, configure, maintain, and upgrade IT hardware including laptops, desktops, printers, phones, and peripherals</li>
<li>Coordinate equipment repairs, replacements, and vendor service requests</li>
<li>Support endpoint lifecycle management from deployment through retirement</li>
<li>Maintain system performance and troubleshoot device-level issues proactively</li>
</ul>
User Access &amp; Account Management
<ul><li>Manage user accounts and permissions within Microsoft 365 environments</li>
<li>Support onboarding, role changes, and offboarding activities through secure access provisioning and deactivation</li>
<li>Maintain compliance with IT security and access management standards</li>
<li>Partner with HR and leadership teams to ensure accurate access setup aligned with job responsibilities</li>
</ul>
IT Asset &amp; Inventory Management
<ul><li>Maintain accurate tracking of IT assets, equipment inventory, and lifecycle status</li>
<li>Document asset assignments and equipment changes</li>
<li>Coordinate device recovery and reallocation processes</li>
<li>Ensure inventory records remain accurate and audit-ready</li>
</ul>
Operational Support &amp; Continuous Improvement
<ul><li>Assist with IT rollouts, upgrades, and technology initiatives</li>
<li>Maintain technical documentation and support knowledge base updates</li>
<li>Identify recurring technical issues and recommend preventative solutions</li>
<li>Support standardization of IT processes and device configurations</li>
</ul>
MINIMUM QUALIFICATIONS:
<ul><li>Proven experience in a helpdesk or technical support role</li>
<li>Hands-on experience with computer staging, imaging, and device deployment</li>
<li>Strong knowledge of Windows operating systems and Microsoft 365 environments</li>
<li>Experience troubleshooting hardware, peripherals, and workstation configurations</li>
<li>Familiarity with basic networking concepts and troubleshooting</li>
<li>Understanding of IT security best practices including MFA and endpoint protection</li>
<li>Strong problem-solving and communication skills</li>
<li>Ability to prioritize multiple support requests in a fast-paced environment</li>
<li>Ability to work on-site in Philadelphia, PA providing hands-on technical support</li>
</ul>
Preferred Qualifications
<ul><li>Experience with ticketing or IT service management platforms such as Freshdesk</li>
<li>Exposure to operational systems including Dispatch Science, Extensive, or Microsoft Dynamics</li>
<li>Experience supporting collaboration tools including Outlook and Microsoft Teams</li>
<li>Familiarity with workflow automation tools such as Power Automate</li>
<li>Exposure to reporting or dashboards using Power BI</li>
<li>Experience supporting logistics, operations, or distributed workforce environments</li>
<li>Industry certifications such as CompTIA A+, Network+, or Microsoft certifications</li>
</ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:
<ul><li>Strong hands-on technical troubleshooting skills</li>
<li>High attention to detail and organizational discipline</li>
<li>Customer-focused approach to IT support</li>
<li>Ability to balance on-site technical work with ticket-based support responsibilities</li>
<li>Strong documentation and follow-through habits</li>
<li>Ability to communicate technical concepts clearly to non-technical users</li>
<li>Collaborative and service-oriented mindset</li>
<li>Experience with ticketing systems or IT service management tools</li>
<li>Certifications such as CompTIA A+, Network+, or Microsoft certifications</li></ul> 

American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting&rsquo;s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, vendors, and customers.</div>

Technical Support Specialist

<div>TITLE: Helpdesk Coordinator
ABOUT THE COMPANY: American Expediting provides on-demand transportation services for healthcare and mission-critical industries. Our people are smart, creative problem-solvers dedicated to crafting custom transportation solutions. Our reputation for excellence is hard-earned, with on-time delivery performance for on-demand and scheduled, time-critical shipments. Our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.
POSITION SUMMARY: The Helpdesk Coordinator provides frontline IT support while coordinating system access, equipment management, and helpdesk operations across the organization. This entry-level (L1) role is ideal for someone early in their IT career who enjoys solving problems, supporting users, and learning enterprise systems in a fast-paced operational environment.
This position plays a critical role in maintaining business continuity by prioritizing incoming support requests based on operational disruption and organizational impact. The Helpdesk Coordinator ensures timely ticket resolution, accurate system access management for employees, and effective coordination of IT equipment and services across the company.
REPORTS TO: Chief Information Officer
RESPONSIBILITIES:
Helpdesk Support &amp; Ticket Management
<ul><li>Provide Level 1 remote technical support for Windows systems, business applications, and basic connectivity issues</li>
<li>Manage helpdesk tickets from intake through resolution using ticketing platforms</li>
<li>Prioritize incoming tickets based on level of operational disruption, business impact, and request volume</li>
<li>Document troubleshooting steps, resolutions, and user communications clearly within the ticketing system</li>
<li>Escalate complex or recurring issues to appropriate technical resources</li>
<li>Maintain consistent communication with users regarding ticket status and resolution timelines</li>
</ul>
User Access Management (Onboarding &amp; Offboarding)
<ul><li>Coordinate new hire system setup, including account provisioning and access configuration</li>
<li>Manage employee onboarding and termination workflows to ensure secure and timely access changes</li>
<li>Provision and deactivate accounts across business platforms including Microsoft 365, internal operational systems, and third-party applications</li>
<li>Support password resets, multi-factor authentication (MFA), and user permission updates</li>
<li>Partner with HR and leadership teams to ensure accurate and compliant access management processes</li>
</ul>
Equipment &amp; Asset Management
<ul><li>Coordinate IT equipment setup, deployment, and recovery for new hires and terminated employees</li>
<li>Maintain inventory tracking for laptops, peripherals, and related technology assets</li>
<li>Prepare devices with required software, configurations, and security settings</li>
<li>Coordinate shipping, returns, and replacement equipment logistics for remote employees</li>
<li>Maintain accurate asset records and lifecycle documentation</li>
</ul>
Systems &amp; Application Support
<ul><li>Provide user support across internal and operational platforms including:
<ul><li>Freshdesk</li>
<li>Dispatch Science</li>
<li>Extensive WMS</li>
<li>Microsoft Dynamics</li>
<li>Microsoft Outlook</li>
<li>Microsoft Teams</li>
<li>Microsoft 365 applications</li>
</ul></li><li>Assist users with navigation, access issues, and basic functionality questions</li>
<li>Support system adoption and promote standardized usage practices</li>
</ul>
IT Operations &amp; Automation Support
<ul><li>Assist with IT operational tasks and technology rollouts</li>
<li>Support workflow automation initiatives using tools such as Power Automate</li>
<li>Assist with reporting and dashboard updates within Power BI</li>
<li>Coordinate system updates, upgrades, and maintenance activities</li>
<li>Support vendor coordination and service requests as needed</li>
</ul>
Process Improvement &amp; Documentation
<ul><li>Maintain and update helpdesk knowledge base articles and internal documentation</li>
<li>Identify recurring issues and recommend process or technology improvements</li>
<li>Support development of standardized IT procedures and workflows</li>
<li>Contribute to continuous improvement of helpdesk efficiency and service delivery</li>
</ul>
MINIMUM QUALIFICATIONS:
<ul><li>1&ndash;2 years of experience in IT support, helpdesk, or related technical role</li>
<li>Basic knowledge of Windows operating systems and Microsoft 365 applications</li>
<li>Experience working with or exposure to ticketing systems</li>
<li>Strong organizational and time-management skills</li>
<li>Excellent communication and customer service abilities in a remote support environment</li>
<li>Ability to manage multiple priorities and follow tasks through to completion</li>
<li>Demonstrated willingness to learn new technologies and grow within IT support</li>
</ul>
Preferred Qualifications
<ul><li>Experience using Freshdesk or similar helpdesk platforms</li>
<li>Exposure to Dispatch Science, Extensive, Microsoft Dynamics, or comparable operational systems</li>
<li>Familiarity with Power Automate or workflow automation tools</li>
<li>Exposure to Power BI reporting or data visualization tools</li>
<li>Experience supporting remote or distributed workforces</li>
</ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:
<ul><li>Strong problem-solving mindset with attention to detail</li>
<li>Ability to prioritize work based on business impact and urgency</li>
<li>Organized and process-oriented approach to task management</li>
<li>Strong documentation and follow-through habits</li>
<li>Collaborative mindset with cross-functional teams</li>
<li>Ability to communicate technical concepts clearly to non-technical users</li>
</ul>
American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting&rsquo;s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, vendors, and customers.
<div>This role could be based in the US or in Ottawa, Ontario. The compensations range is $40,000 CAD - $42,000 CAD (depending on experience). This is a current vacancy. No Canadian experience required. Automated tools may be used for notetaking, but not in application screening. Candidates must be legally eligible to work in Canada.</div></div>

Help Desk Coordinator

<div>Job Description: 
Join Our Team as a 1099 Independent Contractor Medical Courier Driver. 
If you are a reliable and safe driver looking for flexible work opportunities, come contract with us! 
<ul>
<li>All you need is your own Minivan! (additional requirements listed below)</li>
<li>No earnings cap, excellent rates and great customer base.</li>
<li>Must have a lift gate. Pallet Jack a plus. Mon-Fri 7am to 5pm</li>
<li>Our couriers provide expedited delivery services to medical facilities and help save lives!</li>
</ul> 
American Expediting is a leading provider of health sciences delivery services, committed to ensuring timely and reliable deliveries. We pride ourselves on delivering exceptional service and building strong relationships with our clients. 
Please note that this position is for independent contractors. As an independent contractor, you will be responsible for providing your own vehicle. 
We are seeking reliable and professional individuals with a Minivan to join our team as an independent contractor. Independent contractors play a vital role in our organization. You will be responsible for performing on-demand deliveries, ensuring same-day service, delivering excellent customer care and maintaining a high standard of quality in your work. 
Job Requirements: 
<ul>
<li>Must be 21 years of age or older with a valid drivers' license</li>
<li>Background Check and Motor Vehicle Record Check (Must pay for this upfront)</li>
<li>Willingness to obtain TSA Certification &amp; Customer Specific Medical Certifications (Certification provided upon contracting)</li>
Proof of Insurance required - 100/300 liability coverage 
<li><ul>
<li>American Expediting listed on declaration page or certificate of insurance as Additionally Insured or while under dispatch, insurance is offered.</li></ul> 
</li><li>Workers' Comp or Occ/Acc (per state statute or $1MM Occ/Acc)</li>
</ul> 
Job Overview: 
Job Type: Contract 
Work Location: On the road 
#TS-AmExCo-Minivan-P3#</div>

Medical Courier Minivan Driver, 1099 Contractor

<div>Job Description: 
Join Our Team as a 1099 Independent Contractor Medical Courier Driver. 
If you are a reliable and safe driver looking for flexible work opportunities, come contract with us! 
<ul>
<li>All you need is your own Minivan! (additional requirements listed below)</li>
<li>No earnings cap, excellent rates and great customer base.</li>
<li>Monday-Sunday 3pm to 11pm on demand</li>
<li>Our couriers provide expedited delivery services to medical facilities and help save lives!</li>
</ul> 
American Expediting is a leading provider of health sciences delivery services, committed to ensuring timely and reliable deliveries. We pride ourselves on delivering exceptional service and building strong relationships with our clients. 
Please note that this position is for independent contractors. As an independent contractor, you will be responsible for providing your own vehicle. 
We are seeking reliable and professional individuals with a Minivan to join our team as an independent contractor. Independent contractors play a vital role in our organization. You will be responsible for performing on-demand deliveries, ensuring same-day service, delivering excellent customer care and maintaining a high standard of quality in your work. 
Job Requirements: 
<ul>
<li>Must be 21 years of age or older with a valid drivers' license</li>
<li>Background Check and Motor Vehicle Record Check (Must pay for this upfront)</li>
<li>Willingness to obtain TSA Certification &amp; Customer Specific Medical Certifications (Certification provided upon contracting)</li>
Proof of Insurance required - 100/300 liability coverage 
<li><ul>
<li>American Expediting listed on declaration page or certificate of insurance as Additionally Insured or while under dispatch, insurance is offered.</li></ul> 
</li><li>Workers' Comp or Occ/Acc (per state statute or $1MM Occ/Acc)</li>
</ul> 
Job Overview: 
Job Type: Contract 
Work Location: On the road 
#TS-AmExCo-Minivan-P3# 
Wage Range: 200.00 - 400.00 per week 
General Description of Benefits: This is a 1099 contractor position. Independent Contractors (IC) are responsible for their own insurance, health coverage, tax reporting, and more.</div>

<div>Job Description: 
Join Our Team as a 1099 Independent Contractor Medical Courier Driver. 
If you are a reliable and safe driver looking for flexible work opportunities, come contract with us! 
<ul>
<li>All you need is your own Minivan! (additional requirements listed below)</li>
<li>No earnings cap, excellent rates and great customer base.</li>
<li>Monday to Friday 10pm to 8am, On Demand, Weekend availability a plus</li>
<li>Our couriers provide expedited delivery services to medical facilities and help save lives!</li>
</ul> 
American Expediting is a leading provider of health sciences delivery services, committed to ensuring timely and reliable deliveries. We pride ourselves on delivering exceptional service and building strong relationships with our clients. 
Please note that this position is for independent contractors. As an independent contractor, you will be responsible for providing your own vehicle. 
We are seeking reliable and professional individuals with a Minivan to join our team as an independent contractor. Independent contractors play a vital role in our organization. You will be responsible for performing on-demand deliveries, ensuring same-day service, delivering excellent customer care and maintaining a high standard of quality in your work. 
Job Requirements: 
<ul>
<li>Must be 21 years of age or older with a valid drivers' license</li>
<li>Background Check and Motor Vehicle Record Check (Must pay for this upfront)</li>
<li>Willingness to obtain TSA Certification &amp; Customer Specific Medical Certifications (Certification provided upon contracting)</li>
Proof of Insurance required - 100/300 liability coverage 
<li><ul>
<li>American Expediting listed on declaration page or certificate of insurance as Additionally Insured or while under dispatch, insurance is offered.</li></ul> 
</li><li>Workers' Comp or Occ/Acc (per state statute or $1MM Occ/Acc)</li>
</ul> 
Job Overview: 
Job Type: Contract 
Work Location: On the road 
#TS-AmExCo-Minivan-P3# 
Wage Range: 0.00 - 1400.00 per week 
General Description of Benefits: This is a 1099 contractor position. Independent Contractors (IC) are responsible for their own insurance, health coverage, tax reporting, and more.</div>

<div>Job Description: 
Join Our Team as a 1099 Independent Contractor Medical Courier Driver. 
If you are a reliable and safe driver looking for flexible work opportunities, come contract with us! 
<ul>
<li>All you need is your own Minivan! (additional requirements listed below)</li>
<li>No earnings cap, excellent rates and great customer base.</li>
<li>8am to 5pm Mon to Fri, Lift gate required, Asset recovery. Local up to 200 
miles</li>
<li>Our couriers provide expedited delivery services to medical facilities and help save lives!</li>
</ul> 
American Expediting is a leading provider of health sciences delivery services, committed to ensuring timely and reliable deliveries. We pride ourselves on delivering exceptional service and building strong relationships with our clients. 
Please note that this position is for independent contractors. As an independent contractor, you will be responsible for providing your own vehicle. 
We are seeking reliable and professional individuals with a Minivan to join our team as an independent contractor. Independent contractors play a vital role in our organization. You will be responsible for performing on-demand deliveries, ensuring same-day service, delivering excellent customer care and maintaining a high standard of quality in your work. 
Job Requirements: 
<ul>
<li>Must be 21 years of age or older with a valid drivers' license</li>
<li>Background Check and Motor Vehicle Record Check (Must pay for this upfront)</li>
<li>Willingness to obtain TSA Certification &amp; Customer Specific Medical Certifications (Certification provided upon contracting)</li>
Proof of Insurance required - 100/300 liability coverage 
<li><ul>
<li>American Expediting listed on declaration page or certificate of insurance as Additionally Insured or while under dispatch, insurance is offered.</li></ul> 
</li><li>Workers' Comp or Occ/Acc (per state statute or $1MM Occ/Acc)</li>
</ul> 
Job Overview: 
Job Type: Contract 
Work Location: On the road 
#TS-AmExCo-Minivan-P3# 
Wage Range: 660.00 - 800.00 per week 
General Description of Benefits: This is a 1099 contractor position. Independent Contractors (IC) are responsible for their own insurance, health coverage, tax reporting, and more.</div>

<div>Job Description: 
Join Our Team as a 1099 Independent Contractor Medical Courier Driver. 
If you are a reliable and safe driver looking for flexible work opportunities, come contract with us! 
<ul>
<li>All you need is your own Minivan! (additional requirements listed below)</li>
<li>No earnings cap, excellent rates and great customer base.</li>
<li>Monday-Friday 9am to 6pm on demand</li>
<li>Our couriers provide expedited delivery services to medical facilities and help save lives!</li>
</ul> 
American Expediting is a leading provider of health sciences delivery services, committed to ensuring timely and reliable deliveries. We pride ourselves on delivering exceptional service and building strong relationships with our clients. 
Please note that this position is for independent contractors. As an independent contractor, you will be responsible for providing your own vehicle. 
We are seeking reliable and professional individuals with a Minivan to join our team as an independent contractor. Independent contractors play a vital role in our organization. You will be responsible for performing on-demand deliveries, ensuring same-day service, delivering excellent customer care and maintaining a high standard of quality in your work. 
Job Requirements: 
<ul>
<li>Must be 21 years of age or older with a valid drivers' license</li>
<li>Background Check and Motor Vehicle Record Check (Must pay for this upfront)</li>
<li>Willingness to obtain TSA Certification &amp; Customer Specific Medical Certifications (Certification provided upon contracting)</li>
Proof of Insurance required - 100/300 liability coverage 
<li><ul>
<li>American Expediting listed on declaration page or certificate of insurance as Additionally Insured or while under dispatch, insurance is offered.</li></ul> 
</li><li>Workers' Comp or Occ/Acc (per state statute or $1MM Occ/Acc)</li>
</ul> 
Job Overview: 
Job Type: Contract 
Work Location: On the road 
#TS-AmExCo-Minivan-P3# 
Wage Range: 350.00 - 500.00 per week</div>

Join American Expediting and explore 48   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Expediting

About Company

Technical Support Specialist

Help Desk Coordinator

Medical Courier Minivan Driver, 1099 Contractor

Medical Courier Minivan Driver, 1099 Contractor

Medical Courier Minivan Driver, 1099 Contractor

Medical Courier Minivan Driver, 1099 Contractor

Medical Courier Minivan Driver, 1099 Contractor