Qureos Mentor

American Express

American Express offers world-class Charge and Credit Cards, Gift Cards, Rewards, Travel, Personal Savings, Business Services, Insurance and more.

<div><p>The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
</p><p>At Amex Offers, we are solving complex problems at scale while delivering seamless, high-impact customer experiences. As a Senior Engineer, you will play a key role in evolving our platform and driving end-to-end solutions that power our Offers ecosystem.
</p><p>In this role, you will partner closely with the Enterprise Architecture team to align on scalable, future-ready designs. You will lead end-to-end solution design and execution, working across multiple downstream systems and dependencies to ensure seamless integration and delivery.
</p><p>You thrive in a fast-paced, evolving environment, are a strong collaborator and problem-solver, and are excited about leveraging technology to drive impactful customer experiences.</p></div>
<br><div><ul><li><p>Bachelor&rsquo;s degree in computer science, Computer Engineering, and/or comparable experience
</p></li><li>Knowledge of Agentic framework and tools like LangChain, Langgraph, RAG Pipelines,distributed (multi-tiered) systems, algorithms, NoSQL and relational databases
</li><li>Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)
</li><li>Work Experience:
</li><li>Software engineering and development experience or a related job
</li><li>Experience in Agentic and LLM based application design, software development, and automated testing
</li><li>Experience in object-oriented design and coding with variety of languages
</li><li>Experience in distributed (multi-tiered) systems, algorithms, and relational databases
</li><li>Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories
</li><li>Experience in automation testing and documentation (i.e. automated, functional, and performance)</li></ul></div>
<br><div><p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
</p><p>As part of Team Amex, you&rsquo;ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p></div>
<br><div><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
</p><p></p><ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul><div><p>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
</p><p></p><p>Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</p></div></div>

AI Engineer II

<div><p>Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.
</p><p>We are looking for a <b>Sr Associate &ndash; Digital Product Management </b>. This role sits within the Amex Offers Digital Media Product team in Membership Portfolio Services.
</p><p>The Sr. Associate will be responsible for delivering new features and ongoing enhancements to DiMO, an internal platform used by Sales and Marketing Operations Colleagues to onboard Amex Offers. This includes translating business needs into product requirements, supporting delivery across Agile teams, and ensuring a strong feedback loop through execution of the team&rsquo;s quarterly CSAT program. This role will also play a key part in identifying and leveraging AI-enabled solutions to improve operational efficiency, streamline user workflows, and enhance the overall offer onboarding experience.
<br>
<br>
The successful candidate will have experience managing digital initiatives and will collaborate with a team of product owners, engineers, designers, and business partners to drive our key goals.
</p><p>The Amex Offers Digital Media Product team provides the technical capabilities to enable sourcing, setup, targeting, fulfilment, and measurement of Amex Offers campaigns. Our platforms are part of the Digital Offers Ecosystem; a collection of teams and capabilities that are responsible for the end-to-end implementation of Amex Offers.</p></div>
<br><div><ul><li><p>Minimum of 2 years of experience in digital product development
</p></li><li><p>Experience working in Agile teams, including backlog management and user story development
</p></li><li><p>Ability to translate business needs into clear, actionable product requirements
</p></li><li><p>Strong collaboration skills and ability to operate effectively in a matrixed organization
</p></li><li><p>Can-do attitude with a passion for digital products and technology
</p></li><li><p>Curious about the why and how
</p></li><li><p>Sense of urgency and enthusiasm in developing best-in-class products
</p></li><li><p>Highly organized, with the ability to manage multiple priorities and adapt to changing business needs
</p></li><li><p>Analytically savvy &ndash; leveraging both quantitative and qualitative insights to drive outcome-driven product decisions
</p></li><li>Curious about leveraging AI to drive greater output and efficiency
</li><li>Experience with MarTech platforms and/or Adobe tools is a plus
</li></ul><p>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</p></div>
<br><div><p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
</p><p>As part of Team Amex, you&rsquo;ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p></div>
<br><div><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
</p><p></p><ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul><p>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
</p><div>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.<br>
</div><div></div><br>
<div>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.<br>
</div><div></div><br>
<div>US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.</div></div><div></div>

Senior Associate - Digital Product Management

<div><p><b>About American Express Digital Labs
</b></p><p>American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers&rsquo; digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world.
</p><p>As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market.
</p><p><b>Role Overview
</b></p><p>As Director, Product Development &ndash; MCP Platform &amp; Agent Ecosystem, you will define and lead the platform strategy that enables Large Language Models (LLMs), AI agents, and external AI platforms to securely access American Express capabilities through the Model Context Protocol (MCP). This role will help establish how American Express participates in the rapidly evolving agent ecosystem while creating reusable foundations that power AI experiences across both external platforms and American Express digital channels.
</p><p>You will own the core MCP platform, standards, and operating model that enable product teams across the company to expose capabilities in a secure, scalable, and consistent manner. Working closely with MCP use case teams and business owners, you will define best practices for tool design, authentication, authorization, documentation, evaluation, observability, personalization, and responsible AI governance. As the company&rsquo;s MCP subject matter expert, you will build a center of excellence that accelerates adoption while ensuring a high bar for quality, security, compliance, and customer experience.
</p><p>Success in this role requires a unique blend of platform product management, AI fluency, developer experience expertise, ecosystem thinking, and strong cross-functional leadership.</p></div>
<br><div><p><b>Minimum Qualifications
</b></p><div><ul><li><div>8+ years of product management experience, with significant experience leading platform, API, developer platform, or infrastructure products.
</div></li></ul></div><div><ul><li><div>Proven experience defining product strategy and delivering large-scale platform capabilities across multiple stakeholder groups.
</div></li></ul></div><div><ul><li><div>Experience building developer-facing products, APIs, SDKs, or ecosystem platforms.
</div></li></ul></div><div><ul><li><div>Strong understanding of authentication, authorization, identity, OAuth, consent management, platform security, and data governance concepts.
</div></li></ul></div><div><ul><li><div>Experience working across legal, compliance, privacy, and risk stakeholders to launch customer-facing platform capabilities.
</div></li></ul></div><div><ul><li><div>Demonstrated ability to operate effectively in highly cross-functional environments and influence without direct authority.
</div></li></ul></div><div><ul><li><div>Experience defining product metrics, experimentation frameworks, and data-driven decision-making processes.
</div></li></ul></div><div><ul><li><div>Excellent written and verbal communication skills, including the ability to translate complex technical concepts into clear business outcomes.
</div></li></ul></div><div><ul><li><div>Bachelor&rsquo;s degree or equivalent experience.<br>
</div></li></ul></div><div></div><p><b>Preferred Qualifications
</b></p><div><ul><li><div>Experience working with Large Language Models (LLMs), AI agents, agentic systems, MCP, function calling, tool orchestration, or related technologies.
</div></li></ul></div><div><ul><li><div>Experience building products for developer ecosystems, partner integrations, marketplaces, or platform businesses.
</div></li></ul></div><div><ul><li><div>Knowledge of MCP standards, agent frameworks, AI tooling ecosystems, and emerging industry patterns.
</div></li></ul></div><div><ul><li><div>Experience defining AI governance, responsible AI controls, model evaluation frameworks, or AI platform standards.
</div></li></ul></div><div><ul><li><div>Experience defining observability, telemetry, monitoring, analytics, or platform measurement capabilities.
</div></li></ul></div><div><ul><li><div>Familiarity with personalization platforms, customer context systems, conversational AI experiences, or AI-driven recommendation capabilities.
</div></li></ul></div><div><ul><li><div>Experience partnering with security, identity, privacy, and enterprise architecture organizations on platform-scale initiatives.
</div></li></ul></div><div><ul><li><div>Experience leading products in highly regulated industries such as financial services, payments, fintech, or technology.
</div></li></ul></div><div><ul><li><div>Advanced degree in Business, Computer Science, Engineering, or related field.<br>
</div></li></ul><div></div><div>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</div></div></div>
<br><div><p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
</p><p>As part of Team Amex, you&rsquo;ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p></div>
<br><div><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
</p><p></p><ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul><p>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
</p><div>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.<br>
</div><div></div><br>
<div>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.<br>
</div><div></div><br>
<div>US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.</div></div><div></div>

Director, Product Development - MCP Platform & Agent Ecosystem

<div><p><b>About American Express Digital Labs
</b></p><p>American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers&rsquo; digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world.
</p><p>As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market.
</p><p><b>Role Overview
</b></p><p>We are seeking a Director of Product Development to lead product strategy and platform development for Agentic Commerce at American Express.
</p><p>Reporting to the Vice President of Product Development, Agentic Commerce, this leader will define the foundational capabilities, customer experiences, and operating models required to support secure and scalable agent-driven commerce across the American Express ecosystem.
</p><p>The role is responsible for translating the broader Agentic Commerce vision into a multi-year product strategy and roadmap. It will focus on defining the capabilities, experiences, and trust frameworks required to support agent-driven commerce while ensuring those capabilities can scale across partners, channels, and future use cases.
</p><p>As a trusted, closed-loop network, American Express is uniquely positioned to extend its authentication, authorization, identity, and risk capabilities into AI-powered commerce experiences while preserving Card Member visibility and control over agent-initiated activity. By leveraging our membership model, premium brand, and differentiated data assets, this leader will help define the experiences and capabilities that create value for Card Members, merchants, partners, and the broader ecosystem.
</p><p>This role requires deep engagement with payments infrastructure, AI and agent technologies, platform architecture, and emerging industry standards. Success will require strong cross-functional leadership and the ability to align stakeholders across product, engineering, risk management, policy, operations, legal, network, and commercial organizations.</p></div>
<br><div><p>Minimum Qualifications
</p><ul><li>10+ years of progressive product leadership experience, with significant depth in payments, fintech, platform products, developer ecosystems, or other complex, regulated technology environments.
</li><li>Proven experience defining product strategy and leading multi-year roadmaps that span multiple business units, technology domains, and stakeholder groups.
</li>Demonstrated track record of 0<li> 1 product development, including defining and launching new products, platforms, or capabilities in emerging markets where standards, customer expectations, and operating models were still evolving.
</li><li>Experience building platform-level capabilities rather than standalone features, including services that support multiple products, partners, channels, or ecosystem participants.
</li><li>Strong understanding of payments and trust infrastructure, including authentication, authorization, identity, consent, fraud and risk management, tokenization, and transaction processing systems.
</li><li>Experience partnering closely with engineering organizations to define APIs, platform architectures, orchestration layers, and scalable product frameworks.
</li><li>Proven ability to operate effectively in highly matrixed environments, aligning stakeholders across business, engineering, risk, policy, legal, operations, and commercial organizations.
</li><li>Demonstrated ability to evaluate complex technical, customer, regulatory, and commercial tradeoffs and make high-quality product decisions in ambiguous environments.
</li><li>Customer-obsessed mindset with experience leveraging customer research, data, and analytics to shape product strategy and roadmap decisions.
</li><li>Exceptional communication skills and executive presence, with the ability to influence senior leaders and translate complex technical concepts into clear business outcomes.
</li></ul><p>Preferred Qualifications
</p><ul><li>Strong knowledge of card payments infrastructure, including issuer processing, card lifecycle management, card-on-file experiences, tokenization, digital wallets, network token frameworks, and credential provisioning.
</li><li>Experience working with digital wallet ecosystems such as Apple Pay, Google Pay, PayPal, merchant wallets, or tokenized payment experiences.
</li><li>Exposure to fraud systems, risk modeling, financial controls, authorization systems, or transaction decisioning platforms.
</li><li>Direct experience building, integrating, or scaling AI-powered products, agent systems, LLM-based platforms, developer platforms, or ecosystem products.
</li><li>Experience contributing to industry standards, technical protocols, interoperability frameworks, or ecosystem governance initiatives.
</li><li>Deep understanding of identity, delegated authorization, user consent, transparency, and control mechanisms in digital or AI-driven environments.
</li><li>Experience launching products across platform ecosystems, including AI platforms, wallets, marketplaces, operating systems, or developer networks.
</li><li>Experience partnering with policy, regulatory, compliance, or governance stakeholders in emerging technology domains.
</li>MBA or advanced degree in Computer Science, Engineering, Data Science, Business, or a related field.<br>
<li>
</li></ul><p></p><p>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</p></div><p></p>
<br><div><p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
</p><p>As part of Team Amex, you&rsquo;ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p></div>
<br><div><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
</p><p></p><ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul><p>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
</p><div>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.<br>
</div><div></div><br>
<div>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.<br>
</div><div></div><br>
<div>US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.</div></div><div></div>

Director, Product Development - Agentic Commerce Platform & Product Strategy

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This role supports AAC Claims Operations by providing compliance reporting, claims audit reviews for retail and specialty lines products, maintenance of claims processes and controls, and handling claims for the Retail and specialty lines products in the AMEX Assurance Co. Insurance portfolio on an as needed basis. In this role the chosen candidate will have the unique opportunity to combine claims servicing, operational oversight, and data analysis to drive timely, informed decision-making and high-quality customer support.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead claims reporting, payment research, and audit alignment to maintain accuracy and efficiency
  </li>
  <li>
   Analyze operational data to support compliance and improve claims decision-making
  </li>
  <li>
   Manage inbound and outbound communications to resolve claims and support customers and partners
  </li>
  <li>
   Develop and maintain process maps, testing protocols, and reporting frameworks
  </li>
  <li>
   Research policy/product details to initiate claims and ensure complete, accurate documentation for customers
  </li>
  <li>
   Ensure compliance with Medicare reporting standards
  </li>
  <li>
   Perform audits on open claims across Retail and Specialty Lines
  </li>
  <li>
   Provide support for claims processing as needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 years of Customer Service experience
  </li>
  <li>
   Customer First Principles proven through excellent verbal, written and interpersonal communication skills
  </li>
  <li>
   Passion for outstanding service
  </li>
  <li>
   Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow
  </li>
  <li>
   Ability to demonstrate initiative with minimal supervision to get results
  </li>
  <li>
   Strong problem-solving skills, time management and organizational skills
  </li>
  <li>
   Superior level of accuracy and attention to detail.
  </li>
  <li>
   Strong proficiency in PC skills, including MS Word and Excel
  </li>
  <li>
   A current Claims Adjuster License - If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring, candidate will have 2 attempts to pass the Arizona Licensing exam. If the exam, to obtain your license, cannot be passed within 2 attempts, employment will be terminated.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Travel and Medical Claims experience
  </li>
  <li>
   Insurance, Medical or Travel Industry experience
   <br/>
   <br/>
  </li>
 </ul>
 Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
 <br/>
 <br/>
 As part of Team Amex, you&rsquo;ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
 <br/>
 <br/>
 <ul>
  <li>
   Competitive base salaries
  </li>
  <li>
   Bonus incentives
  </li>
  <li>
   6% Company Match on retirement savings plan
  </li>
  <li>
   Free financial coaching and financial well-being support
  </li>
  <li>
   Comprehensive medical, dental, vision, life insurance, and disability benefits
  </li>
  <li>
   Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  </li>
  <li>
   20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  </li>
  <li>
   Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  </li>
  <li>
   Free and confidential counseling support through our Healthy Minds program
  </li>
  <li>
   Career development and training opportunities
   <br/>
   <br/>
  </li>
 </ul>
 For a full list of Team Amex benefits, visit our Colleague Benefits Site .
 <br/>
 <br/>
 American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
 <br/>
 <br/>
 We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
 <br/>
 <br/>
 US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
 <br/>
 <br/>
 The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
</div>


Insurance Claims Adjuster

<div><p>Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
</p><p>The Technology organization enables and accelerates the company&rsquo;s growth strategies, delivering global capabilities and services in support of Amex&rsquo;s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
</p><p>American Express Technologies is seeking an Engineer with advanced skills in Generative AI and Data Engineering to join our Production Management tooling team. Our mission is to transform how critical platforms are supported by embedding AI-first solutions into event management and system reliability. We are looking for highly motivated, creative problem solvers who are excited to design and implement innovative AI tools that address complex business challenges at scale.</p></div>
<br><div><ul><li>Demonstrated passion for Generative AI and its application to real-world business problems.
</li><li>Hands-on experience with LLM frameworks (LangChain, LangGraph, or similar) and RAG architectures.
</li><li>Strong programming skills in Python (preferred) and/or Go, with proven ability to build both prototypes and production applications.
</li><li>Solid understanding of data engineering principles, including ETL pipelines, structured/unstructured data management, and vector databases.
</li><li>Experience with machine learning frameworks such as PyTorch, TensorFlow, and Hugging Face.
</li><li>Proficiency in deploying AI-enabled applications using cloud platforms and containerized environments (Kubernetes, Docker, OpenShift).
</li></ul><p><b>Preferred Qualifications
</b></p><ul><li>Experience developing agentic AI applications and integrating multi-step reasoning into enterprise workflows.
</li><li>Strong grounding in data science techniques, including experimentation, model evaluation, and applied statistical methods.
</li><li>Exposure to observability and monitoring tools such as Splunk, Grafana, Dynatrace, and ELK.
</li><li>Familiarity with APIs, microservices, and web technologies (React, NodeJS, SQL) to deliver end-to-end solutions.
</li><li>3&ndash;5 years of relevant work experience with a Bachelor&rsquo;s degree in Computer Science, Data Science, or related field.
</li><li>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</li></ul></div>
<br><div><p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
</p><p>As part of Team Amex, you&rsquo;ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p></div>
<br><div><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
</p><p></p><ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul><p>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
</p><div>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.<br>
</div><div></div><br>
<div>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.<br>
</div><div></div><br>
<div>US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.</div></div><div></div>

<div><p>Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
</p><p>The Technology organization enables and accelerates the company&rsquo;s growth strategies, delivering global capabilities and services in support of Amex&rsquo;s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
</p><p>The Enterprise Data and AI organization unites data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research &amp; Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.
</p><p><b>About the Role:
</b></p><p>How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you&rsquo;re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.</p></div>
<br><div><ul><li>Ability to work under pressure, to tight deadlines and with strong attention to detail.
</li><li>Strong maturity with ability to effectively prioritize VP office responsibilities.
</li><li>Ability to work under minimal direction, manage multiple priorities, make sound decisions, and maintain discretion and confidentiality of sensitive information.
</li><li>Team player who is dependable and enthusiastic.
</li><li>Strong PC skills in MS Office applications (e.g. Word, PowerPoint, Excel) and Outlook (will work with VP&rsquo;s email).
</li><li>Excellent communication skills, both written and oral; strong interpersonal, influencing, and collaborating skills.
</li><li>Proficiency in American Express applications, including but not limited to Concur Expense Management, Ariba Buyer, eHR, Payroll, Brassring, and the IT Service Catalog
</li><li>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.</li></ul></div>
<br><div><p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
</p><p>As part of Team Amex, you&rsquo;ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p></div>
<br><div><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
</p><p></p><ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul><p>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
</p><div>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.<br>
</div><div></div><br>
<div>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.<br>
</div><div></div><br>
<div>US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.</div></div><div></div>

Executive Assistant - Enterprise Data & AI

Join American Express and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Express

About Company

AI Engineer II

Senior Associate - Digital Product Management

Director, Product Development - MCP Platform & Agent Ecosystem

Director, Product Development - Agentic Commerce Platform & Product Strategy

Insurance Claims Adjuster

AI Engineer II

Executive Assistant - Enterprise Data & AI