Qureos Mentor

American Express

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Functional Description -
&middot; This is a Travel Back-Office support role for Lodging Rate Audits for online &amp; offline selling channels
&middot; The candidate is required to work on GDS, review PNRs, compare booking rates etc.
&middot; Should have sound knowledge of GDS &ndash; Sabre and should be able read/articulate the booking level details
&middot; Should possess travel knowledge especially Lodging
&middot; Candidate will be required to action PNRs/Cases and ensure timeliness &amp; accuracy of tasks assigned
&middot; Candidate should be result oriented and should be able to resolve queries from market/stakeholders
&middot; Should be a self-starter &amp; quick learner with ability to multi-task
&middot; The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he/she will be part of
&middot; Should be able to maintain excellent quality along with high productivity
Qualification &ndash;
<ul><li>1-3 Years of experience in travel industry is preferred or should have good knowledge of travel industry operations especially Lodging
</li><li>Strong written and verbal communication skills
</li><li>Attention to detail is must and experience with handling quality tasks will be preferred
</li><li>Ability to review large volumes of data and document findings
</li><li>Strong will to win in a dynamic and fast-paced environment
</li><li>Should not be on any form of counseling or action plan
</li><li>Player with positive attitude and flexibility.
</li><li>Self-starter with ability to execute with minimal supervision
</li><li>Basic PPT preparation skills. (Preferred)
</li><li>A self-motivated team player
</li><li>Intermediate Excel skills, preferred requirement
</li><li>Familiarity with Data Reporting capabilities. Understanding of tools like VBA, Power BI will be an added advantage
</li>Should be flexible to work in 24*7 environment 
<li>
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Travel Counselor

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
This position is responsible for reviewing accounts to determine if the card member has set up an account with an intention to defraud American Express. This is accomplished by reviewing account and Card member information such as, charge activity, payments, credit bureau information, Dunn &amp; Bradstreet information, Lexis Nexis and service establishment information, and WCC history notes and then making an analysis as to the risk to American Express. To carry out these reviews with the highest levels of professionalism &amp; service that maintains the brand whilst protecting shareholder losses.
<ul><li>Report analysis results
</li><li>Identify potential process improvement initiatives
</li><li>Understanding of credit card financial principles
</li><li>Comfortable managing multiple credit system platforms
</li><li>Ability to learn a wide variety of technical and business skills
</li><li>Excellent interpersonal skills; communication (verbal &amp; written) and listening
</li><li>Quick thinking ability
</li><li>Flexible to work in a 24x7 shift environment including Saturday &amp; Sunday working
</li><li>Credit/Collections experience is desirable but not essential
</li></ul>Minimum Qualifications
<ul><li>Strong interpersonal, communication and listening skills
</li><li>Comfortable with 24x7 shifts
</li><li>Demonstrated ability to effectively work high-risk accounts that are referred via Fraud Risk case set-ups
</li><li>Ability to evaluate American Express Consumer and Corporate account data to make a business decision as to the risk level of the account pertaining to charge detail, service establishment information, and payment detail
</li><li>Ability to evaluate Cardmember&rsquo;s financial data to make a business decision as to the risk level involved post data inputs from Credit Bureau
</li><li>Proven analytical and problem-solving skills with a strong attention to detail
</li><li>Demonstrated dependability/self-motivating skills
</li><li>Change management ability
</li><li>Demonstrated ability to work effectively within a team environment as well as independently
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Team Member Credit & Collect-T3-II

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
CBU manages all credit reporting disputes for U.S. consumers, whether they come via phone, written correspondence, or through credit reporting agencies which is Experian, Equifax, and TransUnion. As a highly regulated segment, we adhere strictly to FCRA guidelines, ensuring that consumer disputes are resolved within the prescribed 30-day SLA. Through our commitment to precision, compliance, and transparency, we play a key role in protecting consumer trust and upholding the integrity of credit reporting.
<ul><li>Ability To Work in A Highly Compliant, Dynamic and Research-Intensive Environment in solving credit bureau disputes
</li><li>Review Accounts to Determine Appropriate Action for solving reporting dispute
</li><li>Ability To Work in A Highly Compliant and Dynamic Environment
</li><li>Ensure all SLAs are met across various queues, upholding efficiency, and compliance
</li><li>Adhere to Company Policies and Regulatory Compliance Guidelines relevant to the business
</li><li>Proven ability to drive Goals &amp; Metrices for the process
</li></ul>Minimum Qualifications:
<ul><li>Strong Verbal &amp; Written communication skills
</li><li>Graduate with minimum 1-3 years&rsquo; experience
</li><li>Should possess Analytical, Decision Making and Problem-Solving Skills
</li><li>Multi-skilled across card platforms/products is preferable
</li><li>Demonstrated dependability/self-motivating skills
</li><li>Demonstrated ability to work effectively within a team environment as well as independently
</li><li>Strong Team Player with high level of integrity
</li><li>Strong Knowledge to American Express Product, Policies &amp; Procedures
</li><li>Change Management Ability &amp; Self-motivating skills
</li><li>Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
</li><li>Build and maintain loyalty through exceptional communication
</li></ul>Preferred Qualifications:
<ul><li>Prior knowledge of green screens, Triumph platform, CLIC tool will be an added advantage
</li>Maintain a comprehensive understanding of Card products and CHC procedures to ensure process 
<li>
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Team Member Credit & Collect

<div><div>At American Express, our culture is built on a 175-year history of innovation, share d values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
</div><div>Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 
 
</div>Function Description:
The Colleague Experience Group (CEG), formerly known as Human Resources, seeks to provide a great colleague experience every day. The Global Talent Acquisition function is going through a strategic recruitment transformation, deploying robotics &amp; process automation tools and modernizing recruitment infrastructure to focus on talent priorities and improve end-to-end process experience.
Talent Acquisition &amp; Onboarding is looking for a Talent Acquisition Partner to join our team, and lead recruiting priorities and end to end recruitment service delivery. The Talent Acquisition Partner will be responsible for executing the end-to-end hiring process, while ensuring outstanding Candidate and Hiring Leader experience. They will source, screen, assess, interview, and lead the offer process in order to acquire the best quality candidates effectively and efficiently. They will ensure the team is efficiently presenting high quality candidates. They will be talent champion who can actively stay connected to pipeline of candidates, maintain long-term candidate relationships, and energetically discuss the career opportunities within American Express.
How will you make an impact in this role?
<ul><li>Handle end to end recruitment activities - starting from job posting, talent sourcing, prescreening, assessment, interview, offer management and onboarding process for the assigned hiring requisition alongside ensuring best in class candidate and Hiring Leader experience
</li><li>Handle stakeholder relationships and drive the recruitment processes, which includes talent branding, sourcing strategies and overall recruitment related responsibilities
</li><li>Understand business, hiring leaders&rsquo; needs and delivering value by crafting right solutions
</li><li>Implement sourcing strategy and talent pipelining for hiring across all levels to source top talent through social media, job boards, Internet sourcing, and Employee Referral Program &amp; Internal job posts
</li><li>Build proactive talent pipeline for critical upcoming positions
</li><li>Drive outstanding recruitment brand, marketing and social media strategy for the region in partnership with in-house functional specialists
</li><li>Collaborate with the Recruitment Operations team to ensure process compliance, risk management to deliver a more coordinated and seamless approach to recruitment service delivery
</li><li>Collaborate with other team members to gain insight into business talent needs and stay current on regional standard methodologies and issues
</li><li>Provides recruitment support for senior level roles
</li><li>Provides guidance to Hiring Leaders regarding available skills / talent in the market/competition and salary offers
</li><li>Ensure ATS information is up to date and aligned with regional regulations
</li><li>Act as a recruiting SME to prioritize both local and global needs
</li><li>Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine tuning standard processes for recruiting that fits Amex's brand values
</li></ul>Minimum Qualifications
<ul><li>Bachelor&rsquo;s degree or equivalent
</li><li>5+ years of recruitment experience in fast paced global recruitment environment
</li><li>Prior experience in developing and maintaining positive relationships with key partners, hiring managers including HR contact
</li><li>Experience in ATS and other new world recruitment tools, technologies and platforms to improve process efficiencies
</li><li>Outstanding assessment and interviewing skills; strong command of assessment and selection methodologies, instruments, and processes
</li><li>In-depth knowledge of the recruiting landscape with ability to produce external trends, market intelligence and industry insights
</li><li>Proven ability to listen, understand, convey, and relate ideas, concepts and issues clearly and confidently through all channels while having an awareness of environmental cues.
</li><li>Worked in a team environment that emphasized group contributions
</li><li>Ability to build and sustain trust while demonstrating partnerships across levels.
</li><li>Ability to complete multiple projects/tasks at the same time under strict timelines
</li><li>Ability to interact with people at all levels of an organization and to develop strong business relationships
</li></ul>Preferred Qualifications
<ul><li>Ability to interact with people across levels, collaborate and develop strong working relationships
</li><li>Experience in new world recruitment tools, technologies, and platforms to improve process efficiencies
</li><li>In-depth knowledge of the recruiting landscape with ability to produce external trends, market intelligence and industry insights
</li><li>Demonstrated ability to listen, understand, convey, and relate ideas, concepts and issues clearly and confidently through all channels while having an awareness of environmental cues.
</li><li>Ability to build and sustain trust while leveraging partnerships at all levels
</li><li>Excellent communication, collaboration, influencing, and problem-solving skills
</li><li>Successful track record of leading large-scale initiatives
</li><li>Experienced operating in a highly matrixed organization, being familiar with methods and approaches needed to get things done in a collaborative, lean and fast-paced environment
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Talent Acquisition Partner

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The primary objective would be to deliver very high standard of customer service by reviewing and analyzing requests received from merchants and customers globally for prepaid products and make informed decision to pay or decline the request post determining if all the compliance requirements are met.
Travelers Cheques &amp; Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multi-lingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.
Responsibilities:
<ul><li>Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques
</li><li>Handle Claims for lost/Stolen and Unable to Cash Traveler Cheques
</li><li>Handle Escheatment calls and faxes
</li><li>Process Refund Requests, Overspend and Excessive balance cases
</li><li>Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience
</li><li>Respond to customer escalation and conduct a root cause analysis of the escalation
</li><li>Leverage expertise in analyzing risk related data, identifying fraud connections
</li><li>Manage change effectively to meet / exceed performance targets
</li></ul>Minimum qualification:
<ul><li>Graduate with 0 &ndash; 3 years of Prior Experience
</li><li>Work in a 24*7 work environment in a customer facing calling profile
</li><li>Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail
</li><li>Good oral and written communication skills in English
</li><li>Good listening and decision-making skills
</li><li>An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk
</li><li>Should not be on any form of counselling
</li><li>Last year performance rating should be Minimum G3/L3
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

TCPS Analyst

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Function Description: Job is under GSM Payment Operations and Capabilities team and will be part of Vendor Management operations team.
Responsibilities: The incumbent will be responsible for:
<ul><li><div>Setting up / Maintaining Vendor records in Oracle/SAP Ariba as per agreed process and policies and support resolution of invoice exceptions
</div></li><li><div>Follow-up with requestors to provide relevant records and validate as per the defined procedures and websites
</div></li><li><div>Periodic tracking and monitoring of high aging pending cases and assisting colleagues in driving resolution
</div></li><li><div>Ensure timely closure of vendor creation and maintenance requests to facilitate timely payments disbursal to 3 rd party vendors
</div></li><li><div>Work in collaboration with other stakeholders and ensure all the deliverables are met within the stringent timelines
</div></li><li><div>Review and appropriately escalate any potential Sanctions alerts observed during new vendor creation or existing vendor maintenance
</div></li><li><div>Timely and effective management of customer escalations; liaising with cross-functional teams, viz Contracting, Sourcing, Accounts Payable, Sanctions, Risk &amp; Compliance etc.
</div></li><li><div>Create SOP&rsquo;s, DTP&rsquo; s, checklists etc. whenever required
</div></li><li><div>Perform Root Cause Analysis (RCA) for any process breakdown/exception(s) and work with relevant teams to fix the issue and provide timely resolution
</div></li><li><div>Ensure timely closure of monthly audit activities conducted by Internal Controls team.
</div></li><li><div>Use collaborative skills and approach in handling complex queries, provide guidance to new team members.
</div></li><li><div>Ensure high level of engagement and motivation among team members to provide best customer/colleague experience.
</div></li><li><div>Understand any/all relevant AXP Policies, Procedures, Regulations and Guidelines governing the vendor creation process and appropriately identify and take steps to mitigate risks.
</div></li><li><div>Ensure compliance with AXP policies.
</div></li><li><div>To maintain high accuracy, productivity standards and should have high willingness to learn to support best in class customer service
</div></li></ul>Critical Factors to Success:
<ul><li>Should be clear when explaining ideas and concepts to others; communication is structured and easy to understand
</li><li>Writes well, using proper grammar and professional language
</li><li>Routinely participates in team activities, strives to include all team members and independently resolves conflicts with other people, strengthening relationships in the process
</li><li>Anticipates changing customer and process needs and seeks to create value for the customer and the process
</li><li>Is professional and focused on solutions, independently resolves conflicts before the case gets escalated
</li></ul>Qualifications:
<ul><li>Must be a B. Com Graduate or higher with minimum work experience of 2 - 4 years
</li><li>Knowledge of Accounts Payable, Procure to Pay is preferred
</li><li>Ensuring compliance with all regulatory requirements through robust risk policies
</li></ul>Technical Skills/Capabilities:
<ul><li>Knowledge of MS Office tools e.g. Word, PowerPoint, Excel
</li></ul>Knowledge of Platforms:
<ul><li>Oracle
</li><li>SAP Ariba
</li><li>Bridger Insight XG
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Support II - Finance

<div><div><div><div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers&rsquo; lives and help set us apart in the industry.
The Enterprise CRM Solutions team was created in 2024 as part of the company&rsquo;s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.
We are looking for an Associate Digital Product Manager for the Sales Domain team within eCRMs. The Associate Digital Product Manager will be essential to how we unlock scaled value and impact for the enterprise by supporting our CRM applications across Salesforce Marketing Cloud and Marketing Automation. The Associate Digital Product Manager will engage with key partners and users from GCS, ICS, and GMS to understand the broader needs, opportunities, and trends; utilizing this knowledge to ensure Customer Relationship Management (CRM) Product offerings are comprehensive and ground-breaking.
The Associate Digital Product Manager will work with Marketing users, Marketing Operations, and business partners to collect and communicate the strategic roadmap across Product Teams that ties our key assets and offerings together to ensure we are crafting processes and solutions that will sustain the organization through the near and long term. The Associate Digital Product Manager will provide concise and clear updates across partner groups on the progress of projects and key results and facilitate the handoff of approved requests to the appropriate Engineering team. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, pays attention to details, and has an entrepreneurial mindset and a maniacal focus on driving results.
How will you make an impact in this role?
<ul><li>Interacting with customers across the Blue Box, business stakeholders and end users, to identify needs, opportunities, and gaps, and solve problems.
</li><li>Be a loud voice for the user, working with product teams to identify and articulate feature enhancements critical to driving improvements in future iterations.
</li><li>Enabling analytics-driven decision making to evolve products and usage and own the metrics, e.g., change requests submitted/rejected and user satisfaction.
</li><li>Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investment.
</li><li>Working alongside Product colleagues to continually improve products post-launch, prioritizing bugs and feature requests based on customer satisfaction.
</li><li>Identifying opportunities and providing input on product vision, strategy, roadmap, and features for CRM platform, principally supporting sales capabilities.
</li><li>Defining and continually refining feature priority with business leaders.
</li><li>Coordinates communication, escalates and facilitates resolution of risks, issues, and changes tied to the Product Backlog; and
</li><li>Establishing the product&rsquo;s goals and reviewing success metrics to achieve success.
</li></ul>Qualifications
<ul><li>At least 2 years of demonstrated ability in product development and delivery with proven track record in defining winning product constructs and delivering a product roadmap.
</li><li>A balance of technical knowledge and business acumen with a proven track record in launching software or services in partnership with engineering teams, and/or working cross functionally with multiple stakeholders and product development teams.
</li><li>High degree of proficiency in OKR, Design Thinking, Event Storming, prototyping, iterative development, Scrum, and Agile product development.
</li><li>Deep knowledge of Customer Relationship Management specifically the Salesforce Ecosystem
</li><li>Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.
</li><li>Results driven mindset with a proven track record to prioritize and deliver against multiple priorities in a fast-paced, dynamic environment.
</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
</li><li>Ability to solve sophisticated problems and has a highly analytical approach . 
</li></ul></div></div></div>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Sr Assoc-Digital Product Mgmt

Join American Express and explore 40   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.