Qureos Mentor

American Express

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company&rsquo;s growth strategies, delivering global capabilities and services in support of Amex&rsquo;s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
The Enterprise Data and AI organization unites data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research &amp; Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.
About the Role:
As a Senior Associate, Delivery Management in the Enterprise Data and AI Organization, you will support the delivery of strategic technology initiatives on the Generative AI Enterprise Enablement Team. You&rsquo;ll work closely with cross-functional teams to help drive platform strategy and ensure smooth onboarding and execution of new platforms. This role is ideal for someone who is eager to learn and can apply knowledge within a dynamic tech environment, and that works well within a collaborative and fast-paced team.
Responsibilities:
<ul><li>Support end-to-end delivery of complex, cross-functional platform initiatives from concept through production launch.
</li><li>Drive execution across engineering, product, architecture, security, infrastructure, and operations teams.
</li><li>Ensure scalable, reliable, and secure platform capabilities that enable internal and external products.
</li><li>Own program planning, roadmap alignment, dependency management, and risk mitigation for platform delivery initiatives.
</li><li>Work with enablement partners to track KPIs, OKRs, and delivery metrics to ensure transparency and accountability.
</li><li>Identify and proactively manage cross-team dependencies and constraints.
</li><li>Facilitate program governance, executive reporting, and stakeholder communications.
</li><li>Lead issue resolution, escalation management, and decision-making forums.
</li><li>Ensure platform solutions meet performance, resiliency, compliance, and security standards.
</li><li>Foster a collaborative, positive, and inclusive team environment.
</li></ul>Qualifications:
<ul><li>2+ years of experience in project or program management work is preferred
</li><li>Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories
</li><li>Experience with Agile project management tools such as Jira or Rally a plus
</li><li>Strong communication and organizational skills
</li><li>Willingness to learn, adapt, and be a thought leader 
</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window : https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</div>

Senior Associate-Delivery Management - EDAI Technology

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Amex Digital Labs&rsquo; mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
The Membership &amp; AI team focuses on shaping how we evolve from a transactional platform to a more personalized, discovery-driven experience across travel, dining, and lifestyle. We partner across Product, Engineering, and multiple business units (e.g., Travel &amp; Lifestyle Services, Resy, and Ventures), as well as external companies to identify high-impact opportunities, evaluate build/buy/partner decisions, and bring new AI-powered capabilities into market.
This is a fast-moving space with evolving priorities, where the team plays a central role in bringing structure, driving alignment, and ensuring execution across complex initiatives.
Responsibilities
<ul><li>Develop strategic analyses and framing to inform priorities, decisions, and opportunity areas
</li><li>Translate strategic direction into structured workstreams, plans, and actionable recommendations
</li><li>Drive execution across multiple initiatives, ensuring strong follow-through and high-quality, decision-ready outputs
</li><li>Drive cross-functional coordination across Product, Engineering, Go-to-Market, Legal, Marketing, and multiple business units to maintain alignment and momentum
</li><li>Drive execution of business development and deal processes, including structuring evaluations, contract negotiations, preparing materials, and coordinating stakeholders
</li><li>Structure and lead partner evaluations (capabilities, feasibility, business impact), providing clear recommendations
</li><li>Identify, evaluate, and prioritize potential partners, translating capabilities into clear business opportunities and strategic recommendations
</li><li>Continuously monitor the external landscape (startups, technology platforms, and partners), benchmarking capabilities and identifying opportunities aligned to business priorities
</li><li>Translate complex technologies and partner capabilities into clear business use cases, product opportunities, and investment or partnership decisions
</li><li>Build and manage relationships with internal stakeholders and external partners to drive alignment, progress, and outcomes
</li><li>Support go-to-market execution for new capabilities and partnerships, including coordination with Marketing and PR
</li><li>Develop business cases and financial analyses (e.g., CBAs), including sizing opportunities, assessing tradeoffs, and supporting investment decisions
</li></ul>Minimum Qualifications
<ul><li>4&ndash;7+ years of experience in consulting, strategy, business development, product, or operations roles
</li><li>Proven ability to own and drive complex workstreams end-to-end with strong follow-through
</li><li>Experience supporting or driving partnerships, vendor evaluations, or deal processes
</li><li>Strong problem-solving skills with the ability to structure ambiguous problems
</li><li>Experience working in cross-functional, fast-paced environments
</li><li>Experience developing business cases or financial analyses to support strategic or operational decisions
</li></ul>Preferred Qualifications
<ul><li>Experience with digital products, AI, or data-driven platforms, technical fluency a plus
</li><li>Experience working on external partnerships or ecosystem development
</li><li>Strong product intuition and consumer sensitivity, with the ability to evaluate opportunities through a customer and user experience lens
</li><li>Interest in membership-based products and experiences (e.g., travel, dining, lifestyle) is a plus
</li><li>Strong ability to communicate complex ideas clearly and concisely to diverse stakeholders
</li><li>Demonstrated ability to operate in ambiguity, build structure, and maintain momentum
</li><li>Track record of building relationships and influencing across teams
</li><li>Marketing experience a plus
</li></ul>Salary Range: $86,250.00 to $158,250.00 annually + sales incentive + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.</div>

Senior Manager, Business Development - Membership & AI

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Senior Manager, Internal Fraud, Digital Product Solution Design plays a key role in shaping and delivering digital solutions that enhance American Express&rsquo; ability to detect, prevent, and manage internal fraud risk across the enterprise. Reporting to the VP of Internal Fraud Governance and Product, this role partners across risk, analytics, technology, and product teams to translate complex business needs into scalable, data-driven, and user-centric solutions. This individual contributor owns key product capabilities and supports the development of product vision and roadmaps, driving feature definition, prioritization, and delivery. The ideal candidate is a strategic, data-driven product professional with a strong ability to translate complex risk and business requirements into scalable, user-centric digital solutions. They bring a balance of product ownership and hands-on execution, with experience defining features, prioritizing, and delivering capabilities
Key Responsibilities
<ul><li>Lead the design and delivery of digital product solutions that strengthen internal fraud detection, monitoring, and reporting capabilities.
</li><li>Collaborate with engineering teams through the product development lifecycle, including backlog grooming, sprint planning, and user acceptance testing (UAT).
</li><li>Translate complex business and risk requirements into clear product features, user stories, and functional designs.
</li><li>Partner with risk, analytics, and technology teams to define scalable solutions that integrate data, controls, and operational workflows.
</li><li>Influence product roadmap decisions by identifying opportunities based on internal fraud trends, user needs, and operational insights.
</li><li>Ensure solutions align with enterprise data governance, control standards, and risk management frameworks.
</li><li>Define acceptance criteria, QA requirements, and success metrics to ensure high-quality product delivery.
</li><li>Analyze product performance, user feedback, and internal fraud outcomes to continuously enhance capabilities.
</li><li>Develop clear documentation, including product requirements, process flows, and design artifacts.
</li><li>Partner across lines of defense to ensure alignment on product objectives, data definitions, and reporting outputs.
</li><li>Support implementation and adoption of new capabilities, including stakeholder engagement and user enablement.
</li><li>Identify and drive process improvements that enhance efficiency, scalability, and user experience.
</li></ul>Qualifications
<ul><li>Bachelor&rsquo;s degree in Business, Technology, Data Analytics, Risk Management, or related field required; Master&rsquo;s preferred.
</li><li>8+ years of experience in digital product management, solution design, business analysis, fraud risk management, ideally within financial services or a regulated environment.
</li><li>Strong knowledge of UI/UX development activities.
</li><li>Experience translating software product roadmaps into minimum viable product iterations.
</li><li>History of high performance with demonstrated adaptability to excel in a fast-paced environment, adjust to shifting priorities and manage others through change.
</li><li>An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping and iterative development.
</li><li>Experience working in Agile environments with ownership of product workstreams or features.
</li><li>Strong ability to translate business needs into scalable, user-centric digital solutions.
</li><li>Solid understanding of data structures, data flows, and system integrations.
</li><li>Excellent communication, facilitation, and presentation skills with experience engaging senior executives.
</li><li>Strong organizational, analytical, problem solving and program management skills with attention to detail and process rigor.
</li><li>Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data visualization tools (e.g., Tableau, Power BI).
</li></ul>Guardian
Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</div>

Senior Manager - Internal Fraud, Digital Product Solution Design

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Colleague Experience Group (CEG) is committed to providing the best colleague experience to fuel growth. We are focused on attracting, developing, and engaging great talent and ensuring all of Team Amex has the benefits, resources, and support they need to be and deliver their best.
Talent Acquisition (TA) sources and hires top talent for American Express around the world. The function, with approximately 500 colleagues, supports early career, experienced, and executive hiring, as well as our New to Blue onboarding experience.
How will you make an impact in this role?
Reporting to the Senior Manager, Talent Acquisition Learning and Communications, the Senior Learning and Communications Analyst will design, deliver, and continuously improve engaging learning interventions and communications for the Talent Acquisition (TA) team within the Colleague Experience Group (CEG). This role blends instructional design, facilitation, storytelling, and stakeholder collaboration to ensure Talent Acquisition colleagues are informed, empowered, and equipped to deliver the best candidate experience.
Key Responsibilities
<ul><li>Design and deliver clear, engaging learning content that drives knowledge retention and behaviour change
</li><li>Translate complex information into simple, compelling communications tailored to a wide range of audiences
</li><li>Partner with stakeholders to identify learning needs and develop scalable, relevant and compliant learning initiatives
</li><li>Enhance colleague experience through well-timed, relevant, and accessible communications
</li><li>Measure effectiveness of learning programs and communications, using data driven insights to continuously improve
</li><li>Champion consistency in messaging, tone, and brand across all Talent Acquisition communications
</li><li>Support change initiatives by creating targeted communication and training strategies
</li></ul>Minimum Qualifications
<ul><li>Relevant experience in learning and development, internal communications, or a related field
</li><li>Strong instructional design skills (e.g., e-learning, instructor led training, microlearning)
</li><li>Excellent written and verbal communication skills with a clear, engaging style
</li><li>Experience working with stakeholders across multiple functions
</li><li>Strong project management and organizational skills
</li><li>Analytical mindset with the ability to evaluate data, measure impact and improve outcomes
</li></ul>Preferred Qualifications
<ul><li>Experience in talent acquisition/recruitment
</li><li>Knowledge of adult learning principles and learning science
</li><li>Proficiency with content creation tools (e.g., Articulate, Adobe Creative Suite, video editing tools)
</li><li>Ability to manage multiple projects in a fast-paced environment
</li><li>Creative thinking with a strong attention to detail
</li><li>Experience working within a global team
</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
 
 
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</div>

Senior Analyst - Learning and Communications

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Director, Internal Fraud Reporting &amp; QA plays a critical role in shaping how American Express measures, reports, and communicates internal fraud and insider risk across the enterprise. Reporting to the Vice President of Detection, Reporting, and QA for Internal Fraud, this role is responsible for setting the strategy and leading the delivery of high-quality, data-driven reporting and independent quality assurance that informs decision-making at both executive and enterprise levels. This leader drives the development of key metrics, dashboards, and executive reporting for both Internal Fraud and Insider Risk while establishing robust QA frameworks across internal fraud operations, analytics and business unit (BU) internal fraud activities to ensure data accuracy, consistency, and integrity across all internal fraud reporting. This leader is a strategic thinker and hands-on data storyteller who excels at translating complex internal fraud and control data into compelling insights, while elevating reporting standards, QA practices, and enterprise narratives.
Key Responsibilities
<ul><li>Lead the strategy, design, and delivery of enterprise-wide internal fraud reporting, including dashboards, scorecards, and executive-level materials
</li><li>Lead the quality assurance strategy and execution across internal fraud reporting and end-to-end processes, including independent QA over Operations workflows, Analytics outputs and BU internal fraud activities
</li><li>Establish and maintain QA frameworks, standards, and controls spanning detection operations, analytical methodologies, and internal fraud BU activities, including validation methodologies, testing protocols, and documentation requirements
</li><li>Design and implement QA checks and monitoring routines to provide ongoing oversight of operational execution, analytical accuracy, and control effectiveness, improving scalability, and consistency of internal fraud reporting validation
</li><li>Oversee the creation of recurring and ad-hoc reports for senior leadership, risk committees, and regulatory engagements
</li><li>Oversee independent validation of key internal fraud metrics, including key risk indicators (KRIs), key performance indicators (KPIs), and other fraud-related metrics to ensure alignment with defined methodologies and data governance standards
</li><li>Ensure data accuracy, consistency, and integrity across all internal fraud reports and management information (MI) packages
</li><li>Drive automation and modernization of internal fraud reporting processes, including enhancements
</li><li>Translate data into actionable insights, identifying trends, emerging risks, and control improvement opportunities across Operations, Analytics, and BU environments
</li><li>Deliver executive-ready analytics, QA insights, and commentary that informs strategic decision-making and governance discussions
</li><li>Partner across Fraud Operations, Analytics, and Risk Identification, and BU teams to connect detection insights, control performance, and operational outcomes into cohesive narratives
</li><li>Develop and present insightful briefings and presentations to senior leaders, including the Chief Risk Officer, Operational Risk leadership, and Internal Audit partners
</li><li>Foster a high-performance team culture emphasizing accountability, continuous improvement, and analytical rigor
</li><li>Balance strategic leadership with hands-on execution to meet critical priorities and deadlines
</li><li>Collaborate with the Governance team and cross-functional teams to support enterprise internal fraud reporting requirements, governance forums, and regulatory engagements
</li><li>Support the development of materials for fraud governance committees, internal forums, and external regulatory submissions.
</li><li>Collaborate across lines of defense to ensure alignment of internal fraud data, definitions, and reporting practices
</li><li>Manage stakeholder requests from internal partners such as Operational Risk, Compliance, and Audit, ensuring timely and accurate data delivery
</li><li>Identify opportunities to enhance efficiency, visualization, and storytelling through advanced analytics and business intelligence tools
</li><li>Drive adoption of modern visualization platforms (e.g., Tableau, Power BI) to evolve static reports into interactive and dynamic dashboards
</li><li>Strengthen data governance, documentation, and quality control processes to support audit-ready and transparent reporting
</li></ul>Qualifications
<ul><li>Bachelor&rsquo;s degree in Data Analytics, Business, Finance, Risk Management, or related field required; Master&rsquo;s preferred
</li><li>10+ years of experience in fraud risk analytics, reporting, or business intelligence, or quality assurance, ideally within financial services
</li><li>Experience supporting governance reporting, risk management, or compliance-driven reporting programs, and/or QA validation frameworks preferred
</li><li>Demonstrated experience executing QA across operations, analytics, and control environments, including data validation, controls testing, and issue remediation
 </li><li>Advanced proficiency in data analytics and visualization tools such as SQL, Tableau, Power BI, or SAS
</li><li>Strong understanding of data architecture, data lineage, and governance principles, including data quality controls and audit readiness
</li><li>Ability to synthesize and simplify complex data into concise, impactful insights
</li><li>Strong Excel and PowerPoint skills for executive reporting, visualization, and QA documentation
</li><li>Familiarity with fraud risk management frameworks, KRIs, KPIs, internal control metrics, and QA/testing methodologies
</li><li>Excellent communication and presentation skills with the ability to influence and provide effective challenge at senior levels
</li><li>Strong organizational skills with an ability to manage multiple priorities, QA reviews, and stakeholders simultaneously
</li><li>Proven leadership skills, fostering team engagement, collaboration, and accountability
</li><li>Strategic thinker who can balance tactical execution with long-term vision, including enhancing QA frameworks and reporting capabilities
</li></ul>GUARDIAN
Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</div>

Director, Internal Fraud Reporting & QA

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Job Description:
The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the San Francisco Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.
It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:
<ul><li>Welcoming and providing access to our Card Members upon arrival at reception
</li><li>Being accountable and taking ownership of the customer&rsquo;s experience from beginning to end
</li><li>Creating innovative ways to resolve customers&rsquo; issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer
</li><li>Employing the Customer First philosophy in meeting customers&rsquo; needs and expectations
</li><li>Providing concierge and lifestyle recommendation
</li><li>Providing travel consultation and minimal reservation assistance
</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners
</li></ul>Lounge Hours of operation are from 05:00 AM &ndash; 11:00 PM Daily. Hours are subject to change due to business need.
Qualifications:
A successful candidate will possess the following qualifications:
<ul><li>Minimum of 1 year recent experience servicing premium customers
</li><li>Airline, lounge or travel industry experience required, including reservation experience
</li><li>Passion for servicing customers with proactive solutions
</li><li>Exceptional communication skills, delighting the customer with every single interaction
</li><li>The ability to listen to the customer&rsquo;s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
</li><li>The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members&rsquo; experience at the forefront of everything you do
</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment
</li><li>Ability to utilize and switch from multiple technology platforms with ease
</li><li>Adapt to an ever changing environment and being resilient
</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential
</li><li>Light to moderate lifting may be required for certain job tasks
</li></ul>Salary Range: $20.00 to $28.00 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.</div>

Customer Experience Concierge, Centurion Lounge - SFO

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Job Description:
The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the DFW Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.
It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:
<ul><li>Welcoming and providing access to our Card Members upon arrival at reception
</li><li>Being accountable and taking ownership of the customer&rsquo;s experience from beginning to end
</li><li>Creating innovative ways to resolve customers&rsquo; issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer
</li><li>Employing the Customer First philosophy in meeting customers&rsquo; needs and expectations
</li><li>Providing concierge and lifestyle recommendation
</li><li>Providing travel consultation and minimal reservation assistance
</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners
</li></ul>Lounge Hours of operation are from 05:30 &ndash; 22:00 Monday to Sunday. Hours are subject to change due to business need.
Qualifications:
<ul><li>A successful candidate will possess the following qualifications:
</li><li>Minimum of 1-year recent experience servicing premium customers
</li><li>Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
</li><li>Passion for servicing customers with proactive solutions
</li><li>Exceptional communication skills, delighting the customer with every single interaction
</li><li>The ability to listen to the customer&rsquo;s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
</li><li>The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members&rsquo; experience at the forefront of everything you do
</li><li>Must be resourceful and capable of using the Internet effectively while aiding in a face-to-face customer environment
</li><li>Ability to utilize and switch from multiple technology platforms with ease
</li><li>Adapt to an ever-changing environment and being resilient
</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential
</li><li>Light to moderate lifting may be required for certain job tasks
</li></ul>Salary Range: $20.00 to $26.75 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.</div>

Customer Experience Concierge - Centurion Lounge -DFW

Join American Express and explore 16   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.