Qureos Mentor

American Express

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.
One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth.
How will you make an impact in this role?
We are seeking a dynamic individual to lead a critical Digital Product Development function.
 
 
Reporting into the VP, Middle Market Digital Experiences, you will lead Product Development for the delivery and ongoing optimization of Corporate Expense Management &amp; Program Experience journeys including Horizontal Experiences, Enterprise and Core Expense. These journeys form a critical component of a new Digital Business Ecosystem designed specifically as a best-in-class digital experience for Middle Market Businesses. Your objective will be to deeply understand this segments&rsquo; needs and bring to life a digital vision that both makes it easier for our Middle Market Business Customers to do the things they need to do and deepens their relationship with American Express.
You will lead a high performing team of Product Managers and be responsible for setting the Product vision, feature prioritization, requirements definition, release sequencing and delivery. You will partner across Product Management, Engineering, Design, Analytics and other Product Development Teams in order to prioritize features and develop roadmaps that maximize Business impact and solve user problems. You will have a passion for marketing, technology and business strategy and enjoy being challenged in a fun, collaborative, diverse and inclusive team environment.<div>
Key Responsibilities: 
 
<ul><li>Lead and motivate a team of 15+ Product Owners to deliver and continuously optimize digital experiences that enable Middle Market Customers to self-serve and run their business using Amex digital tools.</li><li>Develop and own Product Delivery Roadmaps and backlogs, aligning release scope and sequencing in partnership with Product Management and Engineering.</li><li>Partner with UX Design &amp; Research to build the best user experience that makes digital experiences easy to use and tasks easy to complete.</li><li>Drive discovery, solutioning and delivery in partnership with stakeholders through a clear Product framework and agile processes, including standardized ceremonies and artifacts.</li><li>Partner with Engineering and Design to continuously assess and improve the agile working practices of the team, reducing waste, improving throughput and maximizing the delivery of value.</li><li>Continuously engage with partners to maintain product transparency, build trust and address concerns and challenges.</li><li>Update Senior Leaders on progress and performance on a regular cadence.</li><li>Ensure required product governance, controls and testing are incorporated into plans and delivery.</li><li>Build an inclusive, cooperative, high performance team culture.</li></ul></div><div>
Required Skills/Qualifications: 
 
<ul><li>7+ years working within a digital product software development team</li><li>A track record of leading, developing, and delivering significant, complex software projects within large organizations</li><li>In depth knowledge and demonstrated experience of product frameworks, agile processes and principles</li><li>Technical fluency to clearly describe tradeoffs with users and engineers and weigh solutions</li><li>A strong background in strategy and strategic planning</li><li>Demonstrated negotiation and influencing skills at senior levels of an organization</li><li>Strong communicator, both written and spoken</li><li>Able to build positive relationships, influence decisions and deliver results</li><li>Comfortable with constructive conflict</li><li>Highly organized, self-starter, comfortable working in white space</li><li>An ability to work in a deadline driven environment with a fast pace and changing needs</li><li>Attention to detail and a keen understanding of analytics</li><li>Demonstrated ability to articulate a vision and motivate, inspire and challenge a high performing team to achieve that vision</li><li>Experience in managing geographically distributed teams</li><li>Bachelor&rsquo;s degree in IT, Computer Sciences or related field</li><li>Masters degree or MBA is a plus</li></ul> 

Leadership Behaviors: 
 
<ul><li>Ability to approach problems with humility, rigor, and decisiveness</li><li>High emotional quotient and empathy, with ability to build trust and create psychological safety while tackling tough problems and navigating conflicts</li><li>Identify and solicit input from all stakeholders, balancing competing needs and distilling a coherent strategy</li><li>Lead by meeting people where they are at and building bridges to where you need them to go</li><li>Emphasize iterative progress, risk management, and delivering value</li></ul></div>

Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>
Competitive base salaries</li><li>
Bonus incentives</li><li>
6% Company Match on retirement savings plan</li><li>
Free financial coaching and financial well-being support</li><li>
Comprehensive medical, dental, vision, life insurance, and disability benefits</li><li>
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need</li><li>
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy</li><li>
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>
Free and confidential counseling support through our Healthy Minds program</li><li>
Career development and training opportunities</li></ul>
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo;Know Your Rights&rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions</div>

Vice President, Digital Product Management

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Enterprise Digital Center of Excellence (CoE) enables this transformation by building scalable platforms, capabilities, and experiences that serve global markets. With a strong focus on digitization, innovation, analytics, and experimentation, Enterprise Digital accelerates near-term business impact while driving long-term enterprise transformation.
Within Enterprise Digital, the Enterprise Digital Experimentation &amp; Analytics (EDEA) organization partners closely with Product, Technology and Marketing teams to optimize digital journeys using data, experimentation, and advanced analytics.
How will you make an impact in this role?
Role Overview
The Vice President, US Acquisition Analytics and Transformation is a senior leadership role responsible for driving analytics strategy and execution across GCS and USCS experience analytics, CXO &amp; Identity Analytics and Experimentation COE.
This role is accountable for delivering data-driven insights that improve customer experience, accelerate digital revenue growth, and inform enterprise decision-making. The VP will lead high-impact analytics, experimentation, and GenAI-enabled capabilities to optimize engagement, servicing effectiveness, and monetization across web, mobile app, and outbound digital channels.
The role requires strong people leadership, cross-functional influence, and the ability to translate complex analytics into clear, actionable recommendations for senior leaders.<div>
Key Responsibilities 
Enterprise &amp; Business Impact 
<ul><li>Own and drive analytics outcomes aligned to experience analytics digital revenue growth, customer engagement, and servicing efficiency</li><li>Partner with Product and Marketing leaders to identify monetization opportunities through improved journeys, personalization, and digital adoption.</li><li>Provide strategic analytics leadership support to key partners</li></ul></div><div>
Customer Experience &amp; Experimentation 
<ul><li>Lead analytics-driven optimization of end-to-end digital customer journeys using test-and-learn, experimentation, and causal measurement frameworks.</li><li>Establish best-in-class experimentation standards, ensuring learnings are scaled and embedded into product development and experience design.</li><li>Deliver executive-level readouts on major launches and experiments, translating results into insights, recommendations, and next actions.</li></ul></div><div>
Advanced Analytics &amp; GenAI Enablement 
<ul><li>Leverage GenAI and advanced analytics to unlock deeper customer insights, enhance personalization, accelerate insight generation, and improve operational efficiency.</li><li>Partner with Technology and Data teams to responsibly deploy AI-enabled analytics capabilities in alignment with governance, risk, and compliance standards.</li><li>Champion innovation in analytics approaches while ensuring rigor, explainability, and business relevance.</li></ul></div><div>
Measurement, KPIs &amp; Data Strategy 
<ul><li>Define, standardize, and evolve KPIs and success metrics to measure digital channel health, experience quality, and revenue impact.</li><li>Ensure strong analytical governance, data quality, and consistency across platforms, markets, and initiatives.</li><li>Integrate digital behavioral data with American Express closed-loop data to deliver holistic, actionable insights.</li></ul></div><div>
People Leadership &amp; Collaboration 
<ul><li>Lead, develop, and inspire high-performing analytics teams, fostering a culture of inclusion, innovation, and continuous learning.</li><li>Serve as a trusted thought partner to senior stakeholders across Enterprise Digital, Product, Technology, and Global Markets.</li><li>Influence outcomes through strong executive presence, storytelling, and data-driven recommendations.</li></ul></div><div>
Minimum Qualifications 
Required Qualifications &amp; Experience 
<ul><li>Postgraduate degree in Business, Economics, Statistics, Mathematics, Engineering, Finance, or a related quantitative field.</li><li>10+ years of progressive experience in analytics, with demonstrated leadership in digital analytics, experimentation, or advanced analytics.</li><li>Proven track record of leading in-house analytics teams and delivering measurable business and revenue impact at scale.</li><li>Strong experience with digital data ecosystems, experimentation platforms, and advanced analytics techniques; familiarity with GenAI applications in analytics strongly preferred.</li><li>Strategic mindset with strong financial acumen and ability to link analytics outcomes to business value.</li><li>Excellent problem-solving, decision-making, and stakeholder management skills.</li><li>Demonstrated ability to collaborate effectively across global, cross-functional teams.</li></ul></div><div>
Qualifications We Value 
<ul><li>Experience influencing senior leadership and operating effectively in a matrixed, global organization.</li><li>Background in personalization, digital product analytics, or customer experience optimization.</li><li>Comfort navigating ambiguity and driving outcomes in fast-paced, evolving environments.</li></ul></div> 

Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>
Competitive base salaries</li><li>
Bonus incentives</li><li>
6% Company Match on retirement savings plan</li><li>
Free financial coaching and financial well-being support</li><li>
Comprehensive medical, dental, vision, life insurance, and disability benefits</li><li>
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need</li><li>
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy</li><li>
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>
Free and confidential counseling support through our Healthy Minds program</li><li>
Career development and training opportunities</li></ul>
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo;Know Your Rights&rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Depending on factors such as business unit requirements, the nature of the position, cost, and application laws, American Express may provide visa sponsorship for certain positions</div>

Vice President - US Acquisition Analytics and Transformation

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Global Merchant &amp; Network Services (GMNS) Product team leads the strategy, development, and operation of payment services across the American Express Global Network. The team is responsible for safely and securely processing approximately $1.7T in annual global transaction volume, while delivering innovative capabilities to issuers, acquirers, and merchants worldwide. Our remit spans network operations, enhancement of existing capabilities, new product innovation, and end-to-end partner lifecycle management. Through proprietary and third-party solutions, we enable secure, seamless transactions that create value for Card Members and partners around the world.
Secure Remote Commerce (SRC) / Click to Pay is a key strategic product within the GMNS Product suite. As an EMVCo industry-standard digital checkout solution, SRC delivers consistent, secure, and frictionless checkout experience across browsers, devices, and payment networks while supporting use cases like AI Agentic Commerce, in-car payments and traditional online checkout.
We are seeking a strategic and results-oriented Senior Manager to accelerate global adoption of Secure Remote Commerce across issuers and merchants. This product leader will drive cross-functional partnerships internally and externally, influence senior stakeholders, and collaborate closely with Technology to prioritize and deliver critical product capabilities. The role requires strong technical acumen, stakeholder leadership, and execution excellence to scale adoption and deliver measurable business impact.
How You&rsquo;ll Make an Impact:<ul><li>
Product Strategy: Set the vision and multi-year roadmap for SRC across web, mobile, and next-generation commerce use cases including Agentic Commerce and EV charging open payments. Identify opportunities to embed secure, seamless authentication and identity into evolving checkout journeys.
</li><li>End-to-End Product Ownership: Lead the full product lifecycle &mdash; from discovery and business case development to requirements, build, launch, and optimization. Partner closely with Technology to prioritize backlogs and deliver scalable, high-quality capabilities across global markets.
</li><li>Adoption &amp; Scale: Drive global issuer, merchant, and partner adoption by translating market needs into compelling value propositions. Balance user experience, security, performance, and commercial impact to expand SRC penetration across traditional and emerging payment environments.
</li><li>Cross-Functional Delivery: Lead across Product, Engineering, Risk, Compliance, and Commercial teams to deliver complex initiatives in a highly matrixed global organization. Ensure clear documentation, disciplined execution, and speed to market.
</li></ul>Minimum Qualifications:<ul><li>
Global Payments &amp; Product Expertise: Strong experience in global payments and digital product management, with deep knowledge of digital checkout, authentication, and payment processing ecosystems.
</li><li>End-to-End Product Ownership: Proven track record of leading scalable product capabilities across the full lifecycle &mdash; from strategy and roadmap definition through launch, adoption, and continuous optimization.</li><li>
Strategic &amp; Analytical Acumen: Strong analytical and strategic thinking skills, with the ability to translate data, market trends, and insights into clear product actions and measurable outcomes.
</li><li>Ecosystem &amp; Partner Management: Experience collaborating with external partners &mdash; including issuers, merchants, FinTech&rsquo;s, and networks &mdash; to drive product adoption and commercial impact.
</li><li>Communication &amp; Operational Excellence: Exceptional communication, executive presentation, and program management skills, with the ability to operate with pace and precision in a fast-moving, innovative-driven environment.</li></ul>
What This Role Offers:<ul><li>
Opportunity to shape the future of payments across traditional digital checkout and next generation use cases such as Agentic Commerce and EV charging open payments.
</li><li>Direct impact on global product strategy within one of the world&rsquo;s largest payment networks.
</li><li>Exposure to authentication innovation, digital identity, fraud risk, and evolving industry standards.
</li><li>Leadership role within a high-performing, globally distributed team driving the future of online commerce.</li></ul> 


Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>
Competitive base salaries</li><li>
Bonus incentives</li><li>
6% Company Match on retirement savings plan</li><li>
Free financial coaching and financial well-being support</li><li>
Comprehensive medical, dental, vision, life insurance, and disability benefits</li><li>
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need</li><li>
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy</li><li>
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>
Free and confidential counseling support through our Healthy Minds program</li><li>
Career development and training opportunities</li></ul>
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo;Know Your Rights&rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</div>

Senior Manager-Digital Product Management

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The U.S. Consumer Marketing team (USCM) is part of the U.S. Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle 
The Senior Manager, Direct Marketing sits within the Prospect &amp; Key Platforms arm of the Prospect, Partner &amp; Customer Growth Team (i.e. the Performance Marketing arm of USCS) and will lead the end-to-end management of Lend &amp; Cobrand Direct Mail prospect acquisition marketing campaigns, as well as channel-level forecasting, reporting and innovation.
Responsibilities include: 
<ul><li>
End-to-end channel management of Lend &amp; Cobrand Prospect Direct Mail campaigns &ndash; understanding and using the operational and performance levers to drive results at scale</li><li>
Lead the innovation arm to bring new initiatives to life, leading with creativity, agility and a solutions-oriented approach</li><li>
Oversee forecasting &amp; reporting to ensure channel investments are properly managed and key performance indicators are tracked</li><li>
Use data to analyze and assess channel and creative performance, identifying areas of optimization and opportunities for growth</li><li>
Develop marketing strategies to drive performance breakthroughs and deliver greater investment efficiency</li><li>
Build strong relationships across US Consumer Marketing (USCM) as well as key partner teams</li><li>
Deliver strong leadership to set direction, build followership and facilitate a culture that makes collaboration essential</li><li>
Lead a team of two Direct Reports</li></ul>
Minimum Qualifications<ul><li>
Enthusiastic and passionate marketer. Has a can-do attitude</li><li>
Deep knowledge of AXP consumer marketing and understanding of the end-to-end process to bring a campaign to life</li><li>
Strong strategic thinking/visioning. Ability to distill complex problems and identify a path towards success.</li><li>
Strong analytical and business acumen. Able to structure and process qualitative or quantitative data and draw meaningful insights</li><li>
Fantastic team and people leader; able to motivate and inspire a group as well as individuals</li><li>
Superlative project management skills. Demonstrated ability to work cross-functionally across teams.</li><li>
5+ Years Experience</li><li>
Consumer marketing experience a plus</li><li>
BA/BS/Advanced Degree preferred</li></ul>

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>
Competitive base salaries</li><li>
Bonus incentives</li><li>
6% Company Match on retirement savings plan</li><li>
Free financial coaching and financial well-being support</li><li>
Comprehensive medical, dental, vision, life insurance, and disability benefits</li><li>
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need</li><li>
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy</li><li>
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>
Free and confidential counseling support through our Healthy Minds program</li><li>
Career development and training opportunities</li></ul>
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo;Know Your Rights&rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.</div>

Senior Manager, Direct Marketing

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment.
The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It is also offers a range of small business banking and B2B solutions.
The Senior Manager, Application Experience Transformation will lead the forward-looking vision to unify and simplify prospect and customer-facing application experiences across all segments. This role will define and articulate the end-to-end decision journey, from acquisition through enrollment and ongoing enablement, ensuring alignment between marketing, application design, technology architecture, governance, and long term enterprise strategy. The individual will serve as both strategic architect and transformation leader, driving cross functional alignment, AI integration, and execution roadmaps that modernize how we acquire, enroll, and serve customers at scale.
How You Will Make an Impact<ul><li>
Set the Commercial Vision: Define and champion a unified, simplified prospect and customer application journey across all segments, aligning marketing, decisioning, enrollment, and long-term enablement into a cohesive future state.</li><li>
Simplify and Modernize the Ecosystem: Drive consolidation of fragmented application experiences and technology stacks to create consistency, reduce friction, and enable scalable growth.</li><li>
Lead AI Enabled Innovation: Integrate intelligent automation and AI driven capabilities, including data pre fill and decision support, through responsible third-party partnerships that enhance speed, accuracy, and customer experience.</li><li>
Orchestrate Cross Functional Transformation: Program manage the roadmap from strategy to execution, aligning business, product, technology, risk, and marketing partners while clearly articulating progress and impact to executive stakeholders.</li><li>
Deliver Measurable Funnel Improvement: Use data to optimize conversion, reduce drop off, improve customer satisfaction, and establish clear performance metrics that demonstrate business value.</li></ul>
What We Are Looking For in You<ul><li>
Strategic Thinker: Strong ability to translate complex business needs into clear, actionable strategies that optimize the acquisition and application funnel. You can connect marketing, experience design, underwriting or decisioning, and technology into a cohesive future state model.</li><li>
Challenger of the Status Quo: Comfortable building something new where no established playbook exists. Willing to question legacy assumptions, propose bold alternatives, and lead the organization through change.</li><li>
Strong Leadership &amp; Communication: Proven ability to lead cross functional teams through transformation with clarity and confidence. Skilled at stakeholder engagement across business, product, technology, marketing, legal, and risk partners. Exceptional storytelling skills that translate complex transformation into clear executive narratives.</li><li>
Data Driven Decision Maker: Uses quantitative and qualitative insights to drive process optimization and continuous improvement. Comfortable defining KPIs, interpreting performance data, and adjusting strategy based on measurable results.</li><li>
Technically Conversant: Able to engage product and engineering partners in discussions around APIs, data flows, AI capabilities, and platform architecture without needing to be the primary builder.</li><li>
Governance &amp; Compliance Knowledge: Experience operating within governance frameworks and regulated environments, ensuring compliance and risk management while maintaining agility and innovation. Ability to design processes that scale responsibly.</li></ul>
Minimum Qualifications<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, Strategy, or a related field</li><li>
5+ years of experience in strategy, product management, transformation, or application experience leadership</li><li>
Excellent written and verbal communication skills, particularly in executive summaries, strategic narratives, and stakeholder updates</li><li>
Demonstrated experience leading cross functional initiatives with measurable business impact</li><li>
Strong understanding of marketing funnel dynamics, digital acquisition, and customer lifecycle management</li></ul>
Preferred Qualifications<ul><li>
Familiarity with the GCS applications landscape and customer acquisition processes</li><li>
Experience leading AI enabled initiatives or intelligent automation within customer facing journeys</li><li>
Background in governance, risk, and compliance frameworks within regulated environments</li><li>
Experience unifying complex technology ecosystems and modernizing application or enrollment platforms</li><li>
Familiarity with Agile methodologies and comfortable working closely with product and technology teams</li><li>
Advanced degree such as MBA or Master&rsquo;s in a related field</li></ul>

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>
Competitive base salaries</li><li>
Bonus incentives</li><li>
6% Company Match on retirement savings plan</li><li>
Free financial coaching and financial well-being support</li><li>
Comprehensive medical, dental, vision, life insurance, and disability benefits</li><li>
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need</li><li>
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy</li><li>
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>
Free and confidential counseling support through our Healthy Minds program</li><li>
Career development and training opportunities</li></ul>
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo;Know Your Rights&rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions</div>

Senior Manager, Application Experience Transformation

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
As the Senior Manager of Business Banking Analytics, you will be responsible for deploying analytics to drive growth and customer engagement across the American Express Business Banking portfolio. The role requires a high level of expertise in driving decisions backed by data insights, deploying statistical methodologies, leading strategic analytics and data techniques. The ideal candidate will be passionate about leveraging a deep understanding of customer and product data to drive business performance. He or she will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively.
Role Responsibilities:<ul><li>
Translate business problems and lead analytical workstreams that inform product strategy, customer growth initiatives, retention, and money movement optimization leveraging advanced analytical techniques including clustering, machine learning, and statistical analysis</li><li>
Partner with Product Management, Product Development Marketing, and Finance to provide analytical input to decisions and evaluation of Business Checking Account (BCA) feature performance and campaign effectiveness</li><li>
Leverage customer usage data to drive in-depth understanding of how customers engage with product features, identify areas of product friction, improve customer experience and increase engagement with banking products/features</li><li>
Leverage advanced analytical techniques including clustering, machine learning, and statistical analysis to analyze card transactor customer engagement, usage, and retention</li><li>
Identify and build behavior-based segmentation to provide insights into customer behavior and drive recommendations for business priorities</li><li>
Evaluate and integrate new data sources by performing data profiling and validation, and design structured, scalable datasets to support reliable reporting, analytics, and business decision-making</li><li>
Effectively prioritize demands for data, ad hoc analytics, and reporting from multiple stakeholders, shifting focus as necessary to ensure alignment with business priorities</li><li>
Design and implement scalable dashboards and data tools in Tableau to enable business users to access product data in a self-service fashion</li></ul>
Minimum Qualifications:<ul><li>
Relevant professional experience including extensive experience in hands-on analytical role(s) defining and tracking key business metrics, performing deep-dive analyses, and influencing business strategies</li><li>
Bachelor&rsquo;s degree preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.)</li><li>
Strong curiosity and initiative in tackling complex business analysis; Ability and desire to dive deeply into the data, relentlessly pursuing its meaning and how these insights can drive business performance</li><li>
Extensive experience translating business problems into analytical frameworks and leading analytical workstreams</li><li>
Demonstrated experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau)</li><li>
Proven track record effectively managing priorities, presenting technical findings to non-technical audiences, and independently leading end-to-end analytical projects</li><li>
Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources</li><li>
Team player with proven ability to influence and collaborate with others across all parts of an organization</li></ul>
Preferred Qualifications:<ul><li>
Advanced degrees preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.)</li><li>
Expertise in data science and advanced analytical techniques including clustering, machine learning, and statistical analysis</li></ul>

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>
Competitive base salaries</li><li>
Bonus incentives</li><li>
6% Company Match on retirement savings plan</li><li>
Free financial coaching and financial well-being support</li><li>
Comprehensive medical, dental, vision, life insurance, and disability benefits</li><li>
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need</li><li>
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy</li><li>
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>
Free and confidential counseling support through our Healthy Minds program</li><li>
Career development and training opportunities</li></ul>
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo;Know Your Rights&rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.</div>

Senior Manager – Business Banking Analytics

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
We are looking for a highly skilled Senior Data Engineer with a solid experience of building Bigdata, GCP Cloud based ETL Pipelines and Spark applications. The Senior Engineer will play a crucial role in designing, implementing, and optimizing data solutions to support our organization&rsquo;s data-driven initiatives. This role requires expertise in data engineering, strong problem-solving abilities, and a collaborative mindset to work effectively with various stakeholders.
 Joining the CETS team, this role will be focused on the delivery of innovative solutions to satisfy the needs of our business. As an agile team we work closely with our business partners to understand what they require, and we strive to continuously improve as a team.
 We pride ourselves on a culture of kindness and positivity, and a continuous focus on supporting colleague development to help you achieve your career goals. We lead with integrity, and we emphasize work/life balance for all of our teammates.
 How will you make an impact in this role?
There are hundreds of opportunities to make your mark on technology and life at American Express. Here&rsquo;s just some of what you&rsquo;ll be doing:<ul><li>
Develop modern, high quality, and robust operational engineering capabilities.</li><li>
Develop software in technology stack which is constantly evolving but currently includes Big data platforms like BigQuery, Airflow, DataProc.</li><li>
Work with Business partners and stakeholders to understand functional requirements, architecture dependencies, and business capability roadmaps.</li><li>
Create technical solution designs to meet business requirements.</li><li>
Define best practices to be followed by team.</li><li>
Taking your place as a core member of an Agile team driving the latest development practices</li><li>
Identify and drive reengineering opportunities, and opportunities for adopting new technologies and methods.</li><li>
Perform peer code review and participate in technical discussions with the team on the best solutions possible</li></ul>
Minimum Qualifications<ul><li>
BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent work experience</li><li>
Experience with Oracle HR and/or Colleague Experience Data preferred</li><li>
8+ years of hands-on software development experience with Big Data &amp; Analytics solutions<ul><li>
Hadoop Hive, Spark, Python, shell scripting, GCP Cloud - Big Query, Airflow, DataProc, PubSub</li></ul></li><li>
Strong experience in designing, developing, and optimizing data pipelines for large-scale data processing, transformation, and analysis using Big Data and GCP technologies.</li><li>
Proficiency in SQL and database systems, with experience in designing and optimizing data models for performance and scalability.</li><li>
Experience of building event processing pipelines with Kafka or GCP PubSub.</li><li>
Design and development experience with Airflow, PubSub Kafka, Git, Jenkins is desirable.</li><li>
Knowledge of distributed (multi-tiered) systems, algorithms &amp; relational databases.</li><li>
Strong Object-Oriented Programming skills and design patterns.</li><li>
Experience with CICD pipelines, Automated test frameworks, and source code management tools (XLR, Jenkins, Git).</li><li>
Good knowledge and experience with configuration management tools like GitHub</li><li>
Ability to analyze complex data engineering problems, propose effective solutions, and implement them effectively.</li><li>
Ability and willingness to learn, adopt and build solutions using the Enterprise frameworks established for Big Data</li><li>
Looks proactively beyond the obvious for continuous improvement opportunities.</li><li>
Communicates effectively with product and cross functional team.</li><li>
Willingness to learn new technologies and leverage them to their optimal potential.</li><li>
Understanding of various SDLC methodologies, familiarity with Agile &amp; scrum ceremonies.</li><li>
Certifications in cloud platform (GCP Professional Data Engineer) is a plus.</li></ul>

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>
Competitive base salaries</li><li>
Bonus incentives</li><li>
6% Company Match on retirement savings plan</li><li>
Free financial coaching and financial well-being support</li><li>
Comprehensive medical, dental, vision, life insurance, and disability benefits</li><li>
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need</li><li>
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy</li><li>
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>
Free and confidential counseling support through our Healthy Minds program</li><li>
Career development and training opportunities</li></ul>
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo;Know Your Rights&rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster</div>

Senior Data Engineer - CETS

Join American Express and explore 20   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.