Qureos Mentor

American Express

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Global Services (GS) is comprised of several interconnected business units which collectively provide service on a global scale, playing a central role in helping American Express achieve its vision providing world&rsquo; best customer experiences every day. As part of GS, the Global Consumer Servicing &amp; Fulfilment (GCSF) comprises of front line and back-office functions across the globe that play a vital role in helping GS achieve its vision of bringing membership to life through the acceleration of our transformation, enabled by our talent colleagues with a passion to serve.
As part of GCSF, Global Disputes Servicing (GDS) is responsible for handling billing disputes end to end across all markets. Billing Disputes is a critical moment of truth for our customers i.e card members and merchants. The team&rsquo;s purpose is to strengthen customer relationships and safeguard their trust in American Express Brand by ensuring fair, transparent and efficient dispute resolution through guiding our customers, gathering complete information and conducting thorough investigations while meeting compliance, regulatory obligations and mitigating financial loss.
How will you make an impact in this role?
This Vice President &ndash; Global Disputes Servicing will lead the Disputes Back-office teams. The role is responsible for leading a team of ~800+ colleagues based across geographies, driving performance, ensuring best-in-class disputes experience for customers while driving innovation, transformation and culture of controls and strong governance. This is a unique opportunity to lead one of the most impactful global operations functions in GS, at the intersection of customer experience, regulatory &amp; operational excellence rigor and innovation.
Principal Accountabilities:
<ul><li>Run the day-to-day Operations &ndash; Ensure that the operations is running smoothly with strong focus on managing end-to-end disputes lifecycle and driving Operational Discipline, Customer metrics &amp; robust capacity/inventory management.
</li><li>Oversee the execution of Control Management, leading strategies to detect operational risk within Disputes processes and set up a governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and regulatory standards. Embed a strong culture of control management and proactive risk identification across the team.
</li><li>Strategic transformation and Innovation: Partner with strategy, capabilities and tech teams to re-define how disputes are handled globally and build a next-gen process leveraging AI and advanced technology.
</li><li>Maintain and build strong partnerships across GS, as well as the GMNS business, CFR, Legal, Compliance, Technology, Country managers among others-critical for enabling a successful operation, support business initiatives and execute management actions.
</li><li>Lead, manage and inspire GDS leaders within the Operations team through effective coaching and feedback, have the right motivation level as well as innovative ideas that create engagement and followership through effective coaching and feedback.
</li><li>Driving a high-performance culture through strong leadership and inspire, motivate and influence large teams of Customer Care professionals &amp; Leaders. Partner with the Colleague Experience Group (CEG) and Training teams to build recruitment and retention strategies to continuously strengthen and develop existing talent and build a strong pipeline for the future.
</li><li>Lead and support change management initiatives through effective communication, aligning change with organizational priorities, mitigating risks and demonstrate empathetic leadership.
</li><li>Leverage market insights and external trends to understand evolving regulatory landscape, new technology and strengthen disputes operations strategies.
</li><li>Ensure the American Express Blue Box values are continually implemented and demonstrated.
</li></ul>Minimum Qualifications
To be successful in this role, we are looking for the following competencies:
<ul><li>10+ years of leadership experience in Servicing operations, Servicing Strategy or customer service domains. Prior Experience in billing disputes and fraud domain is strongly preferred
</li><li>Proven success in leading large teams (300+) colleagues in a matrix organizational structure.
</li><li>Strong understanding of both Customer facing &amp; back-office operations, including related metrics and demonstrate fungible skills that cut across complex work and specialist servicing.
</li><li>Demonstrated thought leadership and strategic thinking ability to create winning strategies.
</li><li>Expertise in process re-engineering, automation and AI enabled transformation.
</li><li>Strong relationship building skills with ability to effectively collaborate and work across multiple business groups, countries, cultures and functions to drive business decisions and meet shared goals.
</li><li>Self-starter, comfortable with ambiguity and a quick learner with ability to adapt to new situations.
</li><li>Clear and effective communication skills across all levels and ability to communicate across all mediums i.e. verbal, written and presentations.
</li><li>High degree of agility, decision making and problem-solving skills with a structured and outcomes-driven approach.
</li><li>Ability to collect, analyze and synthesize data to inform strategy and make day-to-day decisions.
 </li><li>Demonstrated ability to support team development, strategic planning, and act as a champion of a positive organizational culture as a member of the GDS leadership team.
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Vice President - Global Disputes Servicing

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
General Counsel&rsquo;s Organization:
Where great legal minds influence global business strategy.
<div>As a member of the Global Technology, Cybersecurity, Procurement and Real Estate Law Group of the General Counsel&rsquo;s Organization, the Vice President &amp; Senior Counsel &ndash; Operational Resiliency and Third-Party Risk will be a subject matter expert and provide global legal support to business and legal colleagues covering two critical and growing areas of legal risk: operational resiliency and third-party risk management. This role is pivotal in shaping the strategic approach to risk management and aligning it with the company&rsquo;s long-term objectives. You will have the opportunity to drive significant initiatives that contribute to the company&rsquo;s growth and stability. 
</div><div></div><div>Role &amp; Responsibilities:
</div>Collaborate with colleagues around the world on cutting edge operational resiliency and third-party risk issues.
<ul><li>Develop, lead and inspire a team of legal experts, fostering a collaborative and high-performance culture. Provide strategic direction and mentorship to ensure the team&rsquo;s success.
</li><li>Provide legal support and strategic advice on operational resiliency, business continuity management, technology resiliency and third-party risk management to legal colleagues and business clients on a global basis.
</li><li>Collaborate with senior leadership and other key stakeholders to ensure a cohesive approach to managing risks associated with third parties and business disruption.
</li><li>Engage in readiness planning, crisis response plan development and exercise planning.
</li><li>Lead legal response efforts for major enterprise operational and technology crises, including supporting response to global geopolitical events.
</li><li>Support global regulatory examinations and inquiries from regulators to assist the company in demonstrating compliance with legal and regulatory requirements and supervisory expectations.
</li><li>Develop and support contracting strategy to comply with global resiliency and third-party risk legal requirements.
</li><li>Engage in lobbying and compliance efforts for both global operational resiliency and third-party risk management requirements, including developing relationships with government affairs colleagues, trade associations and industry groups to develop regulatory harmonization and information sharing strategies.
</li><li>Assist in the development of American Express strategy and policies related to operational resilience and third-party risk management and advise on public disclosures around business disruption and third-party risk.
</li><li>Oversee preparation and delivery of internal training on operational resilience and third-party risk management.
</li><li>Build positive working relationships across the legal department, business, and enterprise resiliency, third party risk management, and technology teams, and build relationships with external industry and trade groups.
</li><li>Implement and improve methods for legal knowledge management within the team and foster a collaborative team culture.
</li></ul><div></div><div>Minimum Qualifications:
</div><ul><li>J.D. with eligibility to practice law in New York.
</li><li>8+ years of work experience involving resiliency and third-party risk management issues in a law firm and/or in-house corporate legal environment.
</li><li>Demonstrated ability to lead and manage teams with a track record of inspiring and motivating others, including leading international teams.
</li><li>Strong strategic thinking and decision-making skills.
</li><li>Ability to align legal strategies with the company&rsquo;s long-term goals. Experience in shaping and implementing strategic initiatives.
</li><li>Significant experience with global legal requirements and guidance related to resiliency and third-party risk management, including Federal Financial Institution Examination Council (FFIEC) Business Continuity Management; federal banking agency guidance on third party risk management; Digital Operational Resilience Act (DORA); European Banking Authority Guidelines on Outsourcing Arrangements; OSFI Operational Risk Management and Resilience Guidelines; Federal Reserve SR 20-24 and 03-9 and OCC Bulletin 2003-14 Operational Resilience Guidance; National Institute of Science and Technology (NIST) and Basel Committee on Banking Supervision (BCBS) operational resilience guidance.
</li></ul><div>Preferred Qualifications:
</div><ul><li>Strong interest and/or experience in digital products and emerging technology
</li><li>Strong analytical and problem-solving skills
</li><li>Ability to communicate complex issues clearly and persuasively
</li><li>Demonstrated experience effectively communicating with regulators
</li><li>Demonstrated experience in gaining credibility, managing expectations, and developing strong working relationships with legal colleagues and clients
</li></ul>Additional Details:
<ul><li>Location: New York (200 Vesey St, New York, NY 10285) 
</li></ul>Salary Range: $219,000.00 to $338,250.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position</div>

VP & Senior Counsel, Operational Resiliency and Third-Party Risk

<div>
 
 
 At American Express, our culture is built on a 175-year history of innovation, shared
 
 
 values
 
 
 and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
 
 
 
 
 Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
 
 
 
 
 
 How will you make an impact in this role?
 
 
 
 
 This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.
 
 If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here&rsquo;s your chance to become a highly skilled Travel Consultant. Here&rsquo;s just some of what you could be doing every day.
 
 
 
 
 
 
 
 
 
 
 How will you make an impact in this role?
 
 
 
 
 <ul>
 <li>
 
 
 Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
 
 
 </li>
 <li>
 
 
 Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
 
 
 </li>
 <li>
 
 
 Understand our customer needs through consultation to deliver innovative and extraordinary interactions
 
 
 </li>
 <li>
 
 
 Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements
 
 
 </li>
 <li>
 
 
 Communicate new and existing product offerings and value propositions relevant to the Card Member
 
 
 </li>
 <li>
 
 
 Always put the Card Member&rsquo;s experience at the forefront of everything you do, reinforcing the Membership First &trade; approach, delivering excellent service and outcomes that are core to the American Express brand
 
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 Minimum Qualifications:
 
 
 
 
 <ul>
 <li>
 
 
 1 year experience in tourism, travel, or cruise and tours
 
 
 </li>
 <li>
 
 
 High-end customer service or sales roles experience
 
 
 </li>
 <li>
 
 
 Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment
 
 
 </li>
 <li>
 
 
 Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide
 
 
 </li>
 <li>
 
 
 Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism
 
 
 </li>
 <li>
 
 
 Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member&rsquo;s communication style
 
 
 </li>
 <li>
 
 
 Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices
 
 
 </li>
 <li>
 
 
 Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals
 
 
 </li>
 <li>
 
 
 You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week
 
 
 
 
 </li>
 </ul>
 &nbsp;
 
 
 
 
 Additional Requirements:
 
 
 <ul>
 <li>
 
 
 This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week
 
 
 </li>
 <li>
 
 
 Flexibility to work anytime between 5:00am-2:00am including weekends
 
 
 </li>
 <li>
 
 
 Location: Sunrise, Florida
 
 
 
 </li>
 </ul>
 
 Salary Range: $20.00 to $33.05 hourly + bonus + benefits
 
 
 
 
 The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
 
 
 
 
 We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
 
 <ul>
 <li>
 
 Competitive base salaries&nbsp;
 
 </li>
 <li>
 
 Bonus incentives&nbsp;
 
 </li>
 <li>
 
 6% Company Match on retirement savings plan&nbsp;
 
 </li>
 <li>
 
 Free financial coaching and financial well-being support&nbsp;
 
 </li>
 <li>
 
 Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;
 
 </li>
 <li>
 
 Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;
 
 </li>
 <li>
 
 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;
 
 </li>
 <li>
 
 Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;
 
 </li>
 <li>
 
 Free and confidential counseling support through our Healthy Minds program&nbsp;
 
 </li>
 <li>
 
 Career development and training opportunities
 
 
 </li>
 </ul>
 
 For a full list of Team Amex benefits, visit our
 
 
 
 Colleague Benefits Site
 
 
 
 .
 
 
 
 
 American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
 
 
 
 
 We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
 
 
 
 
 US Job Seekers - Click to view the &ldquo;
 
 
 
 Know Your Rights
 
 
 
 &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:
 
 
 
 https://www.eeoc.gov/poster
 
 
 
 
 
 Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
 
 
 
 
</div>

Travel Consultant - Global Travel & Lifestyle Services - Sunrise, FL

<div>
 
 
 
 At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;
 
 
 
 
 values
 
 
 
 
 &nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 How will you make an impact in this role?
 
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 As a Chat Servicing Team Leader at American Express, you will be responsible for leading a team of chat agents to deliver exceptional customer service and support. The ideal candidate will have strong leadership skills, a customer-centric mindset, and a proven track record of driving performance and achieving key metrics. This role requires the ability to motivate and develop team members, ensure high-quality service delivery, and contribute to the overall success of the customer service department.
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 <ul>
 <li>
 
 
 Lead and motivate a team of agents to achieve performance targets and deliver excellent customer service.
 
 
 
 </li>
 <li>
 
 
 Provide regular coaching, mentoring, and feedback to team members to enhance their skills and performance.
 
 
 
 </li>
 <li>
 
 
 Foster a positive and collaborative team culture, promoting a high level of engagement and morale.
 
 
 
 </li>
 <li>
 
 
 Monitor and analyze team performance metrics, ensuring adherence to quality standards and key performance indicators (KPIs).
 
 
 
 </li>
 <li>
 
 
 Implement strategies to improve team performance and achieve service level agreements (SLAs).
 
 
 
 </li>
 <li>
 
 
 Conduct regular performance reviews and set clear performance expectations for team members.
 
 
 
 </li>
 <li>
 
 
 Ensure that the team consistently meets or exceeds customer satisfaction goals.
 
 
 
 </li>
 <li>
 
 
 Identify trends and areas for improvement based on customer feedback and take proactive measures to enhance the customer experience.
 
 
 
 </li>
 <li>
 
 
 Collaborate with relevant stakeholders to identify opportunities for process improvements and efficiency gains.
 
 
 
 </li>
 <li>
 
 
 Facilitate clear and effective communication within the team and with other departments, when required.
 
 
 
 </li>
 <li>
 
 
 Serve as a point of contact between the chat servicing team and management, providing regular updates on team performance and challenges.
 
 
 
 </li>
 <li>
 
 
 Ensure team members adhere to company policies, procedures, and regulatory requirements.
 
 
 
 </li>
 <li>
 
 
 Identify and mitigate potential risks related to customer interactions and data security
 
 
 
 </li>
 <li>
 
 
 A team player with a clear understanding of company's code of conduct
 
 
 
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 
 
 Should possess excellent communication skills. Candidate with Credit Card Servicing knowledge is preferred with strong understanding of American Express policies &amp; procedures.
 
 
 
 </li>
 <li>
 
 
 Excellent leadership skills accompanied by quick comprehension &amp; clear articulation. Demonstrated Ability to Work Effectively Within A Team Environment Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
 
 
 
 </li>
 <li>
 
 
 In-depth knowledge of performance metrics
 
 
 
 </li>
 <li>
 
 
 Good PC skills
 
 
 
 </li>
 <li>
 
 
 
 Organizational, decision-making and time-management skills
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
 
 
 
 &nbsp;
 
 
 
 Competitive base salaries
 
 
 
 Bonus incentives
 
 
 
 Support for financial-well-being and retirement.
 
 
 
 Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
 
 
 
 Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
 
 
 
 Generous paid parental leave policies (depending on your location)
 
 
 
 Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
 
 
 
 Free and confidential counseling support through our Healthy Minds program
 
 
 
 Career development and training opportunities
 
 
 
 &nbsp;
 
 
 
 American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.&nbsp;
 
 
 
 &nbsp;
 
 
 
 Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
 
</div>

Team Leader - Operations

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The American Express Global Financial Crimes Compliance (GFCC) function provides second-line policy, framework, oversight and control solutions to meet the Company&rsquo;s legal, regulatory and risk management mandates in connection with Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF), Sanctions and Anti-Bribery and Corruption. The GFCC portfolio comprises all aspects of the Company&rsquo;s first and second-line financial crime risk management (FCRM) activities, including all lines of businesses in the APAC and both proprietary non-proprietary global markets.
This role is part of the International Financial Crimes Governance &amp; Program Enablement team, within the Global Financial Crimes Compliance (GFCC) organization. The team provides subject matter expertise and strategic guidance on financial crime programs to market compliance teams, line of business compliance, and business partners involved in developing and implementing new products, processes, and systems across APAC &amp; LACC regions.
This role includes, but is not limited to the following responsibilities:
- Support the design, maintenance, and execution of the International Financial Crimes Governance &amp; Program Enablement Framework, ensuring alignment with enterprise-wide standards and regulatory expectations.
- Contribute to the enhancement of the Operational Risk Management Framework within the Financial Crimes Governance &amp; Program Enablement organization, fostering strong integration between financial crimes oversight and broader risk disciplines.
- Assist in identifying MIS needs for market teams, leveraging data and analytics to evaluate program performance, and escalating key issues or emerging trends to leadership for review and inclusion in Board and governance reporting.
- Provide input into the development and enhancement of reporting across core elements of financial crimes programs, preparing updates and dashboards for senior management on the operation and effectiveness of systems and controls.
- Support initiatives to enhance quality, efficiency, and consistency across markets, including process improvements, backlog reduction, and operational optimization.
- Assist in the planning, implementation, and monitoring of quality assurance activities to evaluate process effectiveness and control performance, identifying gaps and contribute to the development of improvement actions.
- Assist in risk and control assessment activities, including risk identification, control evaluation, testing, and documentation to strengthen governance and operational integrity.
- Participate in enterprise-wide initiatives, such as new process design, system deployment, and control enhancements, ensuring business requirements are properly defined, tested, and implemented.
- Collaborate with global product, technology, and enablement teams to capture market-specific nuances and regulatory obligations within business and system requirements.
- Support the development of project deliverables, including documentation, training materials, and communication plans, to ensure successful adoption and integration of new systems or processes.
- Assist in reviews of compliance and operational processes to confirm adherence to internal policies and regulatory standards.
Minimum Qualifications
<ul><li>Up to 3 years of experience in financial crimes, compliance, or operational risk within the financial services industry.
</li><li>Foundational understanding of governance frameworks and financial crime compliance concepts such as AML, KYC, or transaction monitoring.
</li><li>Strong analytical, organizational, and communication skills, with the ability to interpret and summarize complex information clearly.
</li><li>Demonstrated ability to work collaboratively across functions and manage multiple priorities under tight timelines.
</li><li>Proactive problem-solver with sound judgment and attention to detail.
</li><li>Comfortable operating in a global and matrixed environment with diverse stakeholders.
</li><li>Excellent written and verbal business English communication skills
</li></ul>Preferred Qualifications
<ul><li>Experience supporting quality assurance, control testing, or process improvement initiatives.
</li><li>Exposure to project coordination, business analysis, or enterprise system implementation efforts.
</li><li>Familiarity with data analysis tools and ability to use data for insights and reporting.
</li><li>Prior experience related to governance, operational risk, or compliance frameworks.
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Team Assistant

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 
 
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express&rsquo; Internal Audit Group (IAG) has reinvented our audit process and is leading the financial services industry with our Audit NextGen, Data-Driven Continuous Auditing, and Auditor of the Future initiatives. Each uniquely support our Winning Aspiration to be a world class internal audit function that:
American Express&rsquo; Internal Audit Group (IAG) has reinvented our audit process and is leading the financial services industry with our Audit NextGen, Data-Driven Continuous Auditing, and Auditor of the Future initiatives. Each uniquely support our Winning Aspiration to be a world class internal audit function that:
<ul><li>Provides data-driven and technology-enabled assurance
</li><li>Delivers timely risk insights that are business-aware and forward-looking
</li><li>Supports our colleagues with experiences that prepare them to be enterprise leaders
</li></ul>Collectively, IAG&rsquo;s strategic initiatives, combined with our greatest asset &ndash; our people &ndash; enable IAG to utilize advanced data analysis capabilities, provide greater and continuous assurance, and help ensure quality products and services are provided to American Express customers.
IAG&rsquo;s innovative Data-Driven Continuous Auditing approach has led to patent-pending technology assets over our uniquely developed audit methodology and technology enablers.
We are looking for those who share our mission and aspirations and are passionate about the use of data and technology in a collaborative, people-focused environment.
About the Internal Audit Group at American Express
Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.
We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.
About the Role:
Our Internal Audit Group (IAG) is seeking an eager Staff Auditor to be part of the IAG&rsquo;s APAC team. In this role, the ideal candidate will be responsible for supporting audits and related work for the APAC portfolio.
The Key Responsibilities of the role include:
<ul><li>Participate in audits and related activities across the APAC portfolio.
</li><li>Analyze/review audit results and documentation to evaluate control effectiveness and efficiency, synthesizing audit findings
</li><li>Participate in client meetings and walkthroughs
</li><li>Develop test steps, audit findings, and the audit report in accordance with IAG policies and procedures
</li><li>Support business monitoring activities with your leader, tracking key metrics to identify control issues and trends; stay up to date with evolving industry trends, external news and regulatory changes, and analyze the impact to the business exams
</li><li>Attend report / issue conversations with management, work with Director / Team Leader to communicate and action on next steps
</li><li>Report on assigned tasks in client reporting meetings; assist with preparing materials for Regulatory exams
</li><li>Follow-up with management to ensure management action plans are closed effectively and timely
</li></ul>Minimum Qualifications
<ul><li>3+ years of relevant audit experience in the financial Services Industry / Big 4
</li><li>BA, BS, or equivalent degree in accounting or finance related field
</li><li>Knowledge and experience in the application of control theory and professional auditing practices including the audit lifecycle
</li><li>Understanding of regulatory, accounting, and financial industry best practices relevant to the business, including technology and data implications
</li><li>Ability to break down a complex problem into components, solve them using data analysis, process knowledge and risk/control knowledge, and communicate results and control recommendations with transparency and integrity
</li><li>Strong written and verbal communication skills that deliver quality, actionable and beneficial feedback to management on potential control issues and solutions to close gaps.
</li><li>Work independently within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities
</li></ul>Preferred Qualifications
<ul><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization
</li><li>Professional Certification (CIA, CPA, CISA or equivalent)
</li><li>Experience from big accounting firms or global internal audit functions
</li></ul>We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
 <ul><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
 </li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Staff Auditor

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express is on an exciting Big Data Cloud transformation &lsquo;Next Gen Big Data&rsquo; focused on providing best in class Data, Analytics and AI/ML experience to Enterprise users and platforms. This Engineering Director role will focus on delivering key platform capabilities around data observability, developer and usecase enablement tooling working closely with Product teams, Cloud Engineering, Info Security, and other Enterprise teams.
Key Responsibilities
<ul><li>Architect and implement scalable, distributed data frameworks and pipelines to process petabyte-scale datasets in both batch and streaming modes.
</li><li>Design and deliver cloud-native data processing solutions using Spark, Beam, Flink, Dataflow, and BigQuery on Google Cloud Platform (GCP).
</li><li>Review platform migration use cases, assess architecture and design patterns, and provide strategic recommendations to ensure scalability, security, and enterprise alignment.
</li><li>Architect and optimize single-tenant and multi-tenant solutions, balancing cost, performance, and security across diverse workloads.
</li><li>Build automation and accelerator frameworks to standardize data transformation, migration, and validation across Lumi workloads.
</li><li>Engineer fault-tolerant, self-healing, and high-throughput systems optimized for concurrency, latency, and compute efficiency.
</li><li>Define robust data modeling, schema evolution, and partitioning strategies for performance, scalability, and maintainability.
</li><li>Develop developer-facing SDKs, reusable libraries, and APIs that simplify platform usage and promote consistency.
</li><li>Integrate observability, lineage, and data quality enforcement mechanisms into Lumi&rsquo;s end-to-end data lifecycle.
</li><li>Lead performance benchmarking, capacity planning, and technical reviews to ensure Lumi services meet stringent SLAs.
</li><li>Collaborate with Cloud, Security, and Platform teams to align with enterprise standards for reliability, resilience, and compliance.
</li><li>Mentor senior engineers, fostering a culture of technical excellence, innovation, and continuous improvement.
</li><li>Operate as a hands-on technical leader&mdash;balancing architecture direction with active code contribution.
</li><li>Champion engineering best practices, automation, and reusability across distributed teams.
</li><li>Communicate complex technical concepts effectively and influence senior stakeholders across teams.
</li><li>Foster a culture of collaboration, technical rigor, and innovation across global engineering teams.
</li></ul>Qualifications-
Education &amp; Experience:
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Computer Engineering, or a related field.
</li><li>10+ years of experience in data engineering, distributed systems, or big data platform development.
</li><li>Proven success in architecting and delivering large-scale, high-performance, cloud-native data systems on GCP or equivalent environments.
</li>Demonstrated ability to drive architecture and design decisions in complex, multi-stakeholder organizations. 
<li>
</li></ul>Technical Expertise:
<ul><li>Strong expertise in cloud architecture fundamentals (compute, network, storage, and security) ensuring high availability, visibility, and compliance.
</li><li>Proven experience leading large-scale on-prem to cloud migrations; defining strategies, standards, and best practices for secure, seamless transformations.
</li><li>Skilled in architecture reviews, balancing innovation with long-term sustainability.
</li><li>Deep hands-on experience with GCP and Big Data technologies &mdash; BigQuery, Dataflow, Pub/Sub, Cloud Storage, Dataproc, and IAM.
</li><li>Strong understanding of VPC design, interconnects, firewalls, and networking for secure, high-performance data pipelines.
</li><li>Proven ownership of Infrastructure-as-Code (IaC) frameworks using Terraform Enterprise and Cloud Deployment Manager; skilled in Docker and Kubernetes (GKE/OpenShift).
</li><li>Proficient with CI/CD and automation tools such as GitHub Enterprise, Jenkins, ArgoCD, or Cloud Build.
</li><li>Expert in Python, Scala, and Java with deep experience in Spark, Beam, Flink, and GCP Dataflow for scalable data processing.
</li><li>Strong knowledge of cost-performance trade-offs and designing multi-tenant architectures optimized for efficiency and reliability.
</li><li>Experienced in building APIs, orchestrators, and automated data migration frameworks with focus on performance and modularity.
</li><li>Expert in Cloud IAM, key management, and platform security with deep understanding of PCI-DSS, SOX, and GDPR compliance.
</li><li>Skilled in developing large-scale batch and streaming pipelines with strong grounding in data modeling, schema evolution, and metadata governance (Dataplex, Collibra, Apache Atlas, Informatica EDC).
</li><li>Proficient in observability frameworks (metrics, logging, tracing) using Grafana, Prometheus, Splunk, ELK, Stackdriver, and Cloud Trail.
</li>Knowledgeable in ML modeling infrastructure &mdash; GPU/TPU, GKE, and MLOps integration for scalable machine learning platforms. 
<li>
</li></ul>Preferred Qualifications:
<ul><li>Experience in BFSI or FinTech domains managing sensitive, high-volume data workloads.
</li><li>Knowledge of real-time analytics, event-driven systems, or streaming architectures for fraud, risk, and payments.
</li><li>Contributions to open-source projects, technical papers, or patents in data engineering or distributed computing.
</li><li>Google Cloud Professional Data Engineer or Cloud Architect certification (Great to have).
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Staff Data Engineer

Join American Express and explore 115   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.