Qureos Mentor

American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 
About the Role: 
We’re looking for a skilled Data Engineer to join our CX Data & Operations team within the BI Platform Engineering organization. In this role, you will support the development and optimization of data pipelines that power customer experience (CX) insights across survey programs such as CSAT, NPS, and custom initiatives. You’ll work closely with analysts, product owners, and other engineers to ensure scalable, secure, and high-quality data delivery for CX reporting and automation use cases. Your contributions will help drive meaningful decisions through improved data integrity, efficient processing, and platform reliability.
 
Key Responsibilities: 
Design, build, and maintain robust ETL pipelines for survey and CX-related data
 Collaborate with analysts to integrate data from multiple sources into Redshift and other downstream platforms
 Support data ingestion and transformation for survey delivery systems (e.g., Qualtrics) and output layers (e.g., Tableau, email systems)
 Ensure data quality, lineage, and monitoring are embedded into all pipeline processes
 Participate in Agile ceremonies, sprint planning, and code reviews as part of the engineering lifecycle
 Support the evolution of data models that align to CX analytics and platform needs
 Contribute to documentation and knowledge sharing across teams
 
Qualifications: 
4–6 years of experience in Data Engineering and Analytics
 2–3 years of hands-on experience with AWS Cloud services (e.g., Redshift, S3, Lambda, Glue)
 Strong proficiency in SQL, Python, Shell scripting, and working with large-scale data pipelines
 Deep understanding of data warehousing concepts, ETL frameworks, and data modeling best practices
 Experience working in Agile or rapid application development environments
 Familiarity with RESTful APIs, open API development, and service-oriented architecture (SOA)
 Experience with travel data is a strong plus
 
Location Gurgaon, India
 
The #TeamGBT Experience
 Work and life: Find your happy medium at Amex GBT.
 
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
 
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
 
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
 
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
 
And much more!
 
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
 
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Data Engineer – CX Data & Operations

<div>
 Amex GBT is a place where colleagues find inspiration in travel as a force for good and &ndash; through their work &ndash; can make an impact on our industry. We&rsquo;re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 
 
 
 Position Overview:
 
 
 
 As a project manager, you&rsquo;ll collaborate with cross-functional partners around the world to lead projects from start to finish. This includes estimating workloads, planning steps, assigning responsibilities, communicating status reports, and transitioning through a handover. While no two days will be the same, you&rsquo;ll always strive for the same goal: to influence change and keep high-value projects moving in the right direction.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Design and define work breakdown structures, resources required, and roles and responsibilities
 </li>
 <li>
 Ensure all client requirements are understood and documented
 </li>
 <li>
 Lead project and partner calls
 </li>
 <li>
 Create a positive working environment
 </li>
 <li>
 Manage and communicate project performance including overall status, changes, risks, assumptions, decisions and dependencies
 </li>
 <li>
 Lead testing, project handover and readiness assessments, and document any risks and follow-up items
 
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Excellent communication ability (in English, multi-lingual a plus)
 </li>
 <li>
 Passion for working directly with customers
 </li>
 <li>
 Love for problem solving
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Adaptable
 </li>
 <li>
 Able to inspire change across a multi-cultural, cross-functional group
 </li>
 <li>
 Positive, motivational attitude
 </li>
 <li>
 Understand the company and corporate travel industry
 
 
 
 </li>
 </ul>
 
 Location
 
 
 
 Gurgaon, India
 
 
 
 The #TeamGBT Experience
 
 
 
 Work and life: Find your happy medium at Amex GBT.
 
 
 <ul>
 <li>
 Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
 </li>
 <li>
 Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
 </li>
 <li>
 Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
 </li>
 <li>
 We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
 </li>
 <li>
 And much more!
 
 
 
 </li>
 </ul>
 All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 
 
 Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 
 
 Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
 
 
 
 What if I don&rsquo;t meet every requirement?
 
 If you&rsquo;re passionate about our mission and believe you&rsquo;d be a phenomenal addition to our team, don&rsquo;t worry about &ldquo;checking every box;" please apply anyway. You may be exactly the person we&rsquo;re looking for!
</div>

Customer Onboarding Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 
We are looking for an Analyst to join our Customer Crisis Recovery Program and provide our Business with ongoing information and reporting concerning potential threats to our traveling employees and customers. The Analyst will report to the Program Leader and will support all aspects of the Program. Since this role will be highly visible and have critical importance, it will require 24/7 coverage and consist of multiple shift rotations based in India.
 
What You’ll Do
 
Monitoring the team Mailbox for potential threats to travelers that require immediate attention
 
Delivering critical information and sensitive data reports to Business Partners
 
Support Leader of Program with analytics and project deliverables
 
Proactively host de-briefs with program stakeholders to make recommendations for consistent improvement to the program.
 
Engaging and supporting the Enterprise Crisis Teams during escalated incidents
 
Provide coaching, training, and consulting to Business partners
 
Maintain Program Log and document business processes
 
Drives results in operating with a sense of urgency and employing effective time management
 
Interact with Technologies team to continuously improve data reporting
 
Troubleshooting of reports and ensuring data quality
 
Offer multi-functional support to wider teams accurately interpreting requests and completing transactions in support of overarching GBT objectives
 
What We’re Looking For
 
BE/ B.Tech with 4-6 years experience with sound Knowledge of SQL (Structured Query Language) for querying the relational database is a must
 
Working knowledge of Tableau desktop .Past working experience with Tableau or Power BI preferred.
 
Highly proficient in MS Excel with VBA skills to automate tasks and perform functions beyond creating and organizing spreadsheets. Good interpersonal and communication skills, both verbal and written (in English).Demonstrated Analytical thinking and Problem-Solving capabilities
 
Solid focus on continual improvements and willingness to learn and implement improvements leveraging varied GBT platforms (e.g Salesforce). Good level of Social Media and Newsfeeds (fact-finding) on the internet .Travel Industry experience preferred
 
Resilient to Change Management. Ability to multi-task while retaining attention to detail
 
Able to work in a highly visible team and handle stressful situations. Capable to be self-managed and work independently.
 
Ability to flex work schedule as needed to support global time zones. Experience with MI Data, Global Distribution Systems (GDS), a plus
 
Location Gurgaon, India
 
The #TeamGBT Experience
 Work and life: Find your happy medium at Amex GBT.
 
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
 
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
 
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
 
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
 
And much more!
 
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
 
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Customer Crisis Business Analyst

Join American Express Global Business Travel and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Express Global Business Travel

ABOUT_COMPANY

Data Engineer – CX Data & Operations

Customer Onboarding Manager

Customer Crisis Business Analyst