Qureos Mentor

American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 
Travel Consultants are the heart of Amex GBT and provide outstanding service to our corporate business clients. As a Team Operations Lead, you’ll support our Travel Consultants and ensure they have everything they need to support their clients.
 
Every day in this role is different and requires a balance between analytical and communication skills. You’ll need to solve problems, see through processes, and communicate with partners throughout different parts of the organization to advocate for Travel Consultants and travelers.
 
What You’ll Do
 
Support roll-out of new technology, trainings, and account implementation by coordinating data, organizing pilot groups, training consultants, providing feedback, and communicating with team members
 
Collaborate with team coach and workforce management team to achieve excellent service levels and avoid financial impact for clients
 
Communicate business updates that impact operations, like process changes, annual leave expectations, and system outages
 
Assist in onboarding new and returning colleagues, and ensure all colleagues have the tools they need to successfully work from home
 
Collaborate with HR to manage flexible work agreement requests, create and close user groups in the HR system, and ensure HR system data is accurate
 
Collaborate with workforce management to optimize FTEs
 
Raise any technology issues that impact clients. For example: Outlook outages, GDD itinerary or invoice errors, etc.
 
Lead business continuity plan for the supported traveler care teams
 
What We’re Looking For
 
Excellent verbal and written communication skills
 
Passion for processes and problem solving
 
Data-driven decision maker
 
Organized and able to prioritize
 
Experience with change management
 
Thrives working independently AND as part of a team
 
Experience working with industry tools and systems preferred
 
Location New York, United States
 
The US national base salary range for this position is from $55,300.00 - $102,700.00
 
The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
 
In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.
 
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
 
Benefits at a glance
 
The #TeamGBT Experience
 Work and life: Find your happy medium at Amex GBT.
 
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
 
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
 
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
 
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
 
And much more!
 
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
 
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Operations Supervisor

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 
Lead process transparency, harmonization, and transformation using Process Mining tools to identify inefficiencies and create future-ready workflows.
 
What You'll Do: 
Manage the entire process mining lifecycle; ensure models are up to date and actionable.
 Encourage openness in workflows, standardize practices, and boost performance across primary areas (Traveler Care, Finance, Onboarding, IT, etc.).
 Collaborate with system integrators, IT, and business leaders to align processes with Process Mining tool’s standard methodologies.
 Lead workshops with collaborators to capture current and construct future processes.
 Monitor and showcase process benchmarks to leadership, ensuring business impact and value delivery.
 Lead a small high-performing team to support ongoing process excellence initiatives.
 Apply Process Mining to pinpoint process inefficiencies and grasp the underlying reasons, consistently collaborating with the customer.
 Facilitate value generation workshops and synchronize metrics to enhance process inefficiencies. Employ Process Mining analysis to validate the outcomes.
 Establish and track indicators & targets to monitor process performance and assess the effectiveness of improvement initiatives through dashboards in the Process Mining tool.
 Communicate progress, successes, and challenges to senior leadership, providing regular updates on the status of transformation initiatives.
 Offer support and mentorship to project teams and collaborators to guarantee successful implementation and sustainability of improvements.
 Ability to multi-task on a variety of different projects, in a high-paced environment.
 Keep up-to-date with industry trends and guidelines in Process Mining, integrating new advancements and tools as needed.
 
What We're Looking For: 
Experience required: 7-10 years working as a transformation consultant, with expertise in Process Mining.
 
Technical Skills: 
Voice/Email/Chat contact center optimization experience.
 Exposure to Salesforce/RPA/ML/AI/Generative AI tools preferred.
 Expert knowledge of process mapping/modeling tools is required.
 Familiarity with process automation and technological solutions is advantageous.
 Proficient knowledge of travel industry operations.
 Ability to analyze complex data sets, find opportunities for improvement, and drive data-driven decision making.
 Continuous improvement approach with a passion for driving positive change and achieving measurable results.
 Excellent project management skills to lead multiple projects simultaneously and meet deadlines. Hands-on experience in PM tools like Smartsheet, Jira, Confluence, etc., with a deep understanding of agile and waterfall methodologies.
 Excellent communication and interpersonal abilities, capable of effectively persuading and working with collaborators at all levels of the organization.
 Bachelor’s/master’s degree in computer science, engineering, or a related field.
 Familiarity with Process Mining software is necessary.
 Possessing a Business Analysis certification (e.g., CBAP) or Project Management credentials (e.g., PMP, ASM) would be advantageous.
 Familiarity with travel industry norms and guidelines is preferred.
 
Location India
 
The #TeamGBT Experience
 Work and life: Find your happy medium at Amex GBT.
 
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
 
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
 
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
 
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
 
And much more!
 
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
 
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Process Mining Lead

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 
What You'll Do
 Implement monthly close activities in a well-disciplined, consistent, timely and accurate manner with the goal of accelerating the overall close process through the close of the reconciliation process.
 Prepare/Review reconciliations and monitor the reconciliation process and policy adherence and work with the respective teams for ensuring timely completion of the reconciliations.
 Engage with the regional/local finance teams and shared services (internal – Payroll, GSR Finance, P2P, O2C and external – EXL/JTP).
 Supervise compliance with US GAAP accounting policies and implementation of relevant standard procedures.
 Oversight of the centralized accounting and reconciliation activities managed out of external EXL shared services to ensure service levels are maintained.
 Prepare journal entries, support monthly, quarterly, and annual processes under tight timeframes.
 Coordination of group audits and internal audit activities for the region as well as the group and monitoring and reporting the status of statutory audit for all North America entities and work with the Controllers for any audit support on key issues.
 Work closely with the regional leads for the other finance towers in Procure to Pay (P2P) and Order to Cash (O2C) to support the market finance teams.
 Perform quarterly variance analysis on Balance Sheet and P&L for reporting.
 Maintain adequate and current documentation in compliance with SOX and Internal Control reporting.
 
What We're Looking For
 5+ years of proven accounting and finance experience
 Bachelor’s degree or equivalent experience with concentration in accounting or finance; US/Canada CPA (or reciprocal) is required.
 Strong understanding of US Generally Accepted Accounting Principles (US GAAP)
 Demonstrated expertise in SOX compliance, including comprehensive understanding of internal controls, financial reporting requirements, and implementing effective risk management frameworks.
 Strong accounting and financial acumen with excellent communication skills
 Experience supporting Audits.
 Shown ability to map, analyze, and optimize complex accounting flows
 Experience utilizing accounting and finance software (NetSuite and Blackline, preferred but not required)
 Demonstrated analytical and problem-solving skills.
 Ability to work independently from leader.
 
Location Gurgaon, India
 
The #TeamGBT Experience
 Work and life: Find your happy medium at Amex GBT.
 
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
 
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
 
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
 
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
 
And much more!
 
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
 
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Assistant Manager/Senior Accountant

Join American Express Global Business Travel and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Express Global Business Travel

ABOUT_COMPANY

Operations Supervisor

Process Mining Lead

Assistant Manager/Senior Accountant