Qureos Mentor

American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 
As a Pharma Event Planner, you’ll work closely with clients to understand and deliver on their meeting program goals. Working closely with your team, you’ll lead program planning from contract execution to final billing, while providing unparalleled levels of customer service on all travel programs. This position will require to report to the client's office located in Markham, ON at least 1 day each week and will work remotely on the remaining days of the work-week.
 
What You’ll Do: 
Lead coordinating and implementing program logistics to achieve impact
 
Conduct research and coordinate relationships with vendors, making use of preferred relationships to ensure the selection of high-quality vendors
 
Ensure supplier contracts are legally protective of both Amex GBT and client
 
Lead program costs, identify cost savings strategies, review all invoices and report them to a reconciliation specialist to ensure accurate charges, and handle client's payment requirements as defined per program or account
 
Determine program needs for on-line registration and assist event owners with communication to attendees, ensuring a user-friendly registration site that captures all vital data
 
Handle logistics with venue staff, coordinate vendor performance, and act as a resource for event staff
 
Conduct program debrief with client and provide full briefing report post event
 
Develop service recovery plans for events and ensure improvement goals are achieved or exceeded
 
Develop and maintain knowledge of technology and/or software solutions (Cvent)
 
What We’re Looking For: 
2+ years of experience with Pharma event planning, handling end-to-end planning (conception, to event execution, to post event audit)
 
Ability to work remote 4 days a week and report to client's office in Markham, ON 1 day a week.
 
Ability to work independently while working with a distributed team and direct leaders located in EMEA
 
Passionate about project management, meetings management and client management experience
 
Experience working within budgets
 
Strong prioritization skills
 
Excellent written and verbal communication skills
 
Flexibility to travel internationally and domestically
 
Location Ontario, Canada
 
The Canada national base salary range for this position is from $54,600.00 - $101,400.00
 
The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
 
In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.
 
The #TeamGBT Experience
 Work and life: Find your happy medium at Amex GBT.
 
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
 
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
 
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
 
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
 
And much more!
 
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
 
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Pharma Meeting Planner

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 
What You’ll Do
 
Partner with the Business Process Owner(s) and Subject Matter Expert(s) to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements
 
Engage with multi-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
 
Analyze business processes and identify potential automation opportunities.
 
Facilitate the planning and execution of RPA and other Automation projects
 
Work with Solution Lead/Project Manager to perform Feasibility and Value analysis (ROI) for the targeted processes
 
Facilitate sessions with stakeholders to drive out requirements
 
Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document Existing As-Is process.
 
Document and diagram the existing and proposed environment and process flows.
 
Under guidance of Solution Lead/Project Manager deliver key business analysis artifacts, using guidelines and tools, for the Proposed solution design/To-Be process.
 
Experienced campaigner who can create/define functional requirements in use cases.
 
Coordinate on requirements walk-through and sign offs, verifying with business SME(s)/Process Expert(s) that use cases and process flows perfectly to portray specific business needs.
 
Define requirements by creating user stories and adding to Product Backlog.
 
Act as a liaison between business and technical resources
 
The candidate will be working with Business SME(s)/Process Expert(s)/Stakeholder(s) spread across geography, primarily in US region and secondarily in Europe and accordingly, our work timings are aligned and covered between 1200 noon - 0000 midnight hours IST (Mon-Fri).
 
What we are looking for
 
Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields with 8+ years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
 
Certified Business analyst from following institutions: IIBA, IQBBA, PMI or IREB
 
Good working knowledge of MS Office applications such as Excel / Power Point / Word / Visio
 
Should be comfortable working in Agile environment and thoroughly across all the constituent ceremonies.
 
Experience working with any of the leading automation software (UiPath, Automation Anywhere, Blue Prism)
 
Strong customer service focus with the shown ability to develop and maintain effective working relationships with team members, customers and management. Demonstrate tight-knit collaboration across all levels of the organization
 
Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
 
Effective Persuasive Communication including the ability to influence SMEs and business customers toward change, automation and continuous improvement
 
Willingness to learn and become a guide in RPA and other Intelligent Automation solutions which may include but not limited to Artificial Intelligence, Machine Learning, Natural Language Processing or combination thereof.
 
A great teammate that is willing to learn and adapt in a high pace delivery environment
 
Good communication skills – both verbal and written and ability to analyze data to draw business-relevant conclusions.
 
Writing simple/complex SQL queries for data analysis and Certification/Completion of Design Thinking course.
 
Location Gurgaon, India
 
The #TeamGBT Experience
 Work and life: Find your happy medium at Amex GBT.
 
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
 
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
 
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
 
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
 
And much more!
 
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
 
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Project Specialist

<div>
 Amex GBT is a place where colleagues find inspiration in travel as a force for good and &ndash; through their work &ndash; can make an impact on our industry. We&rsquo;re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Case Resolution
 </li>
 <ul>
 <li>
 Receive, research, analyze and resolve service-related issues and communicate findings to all parties involved.
 </li>
 <li>
 Effectively and concisely communicate verbally and/or via email with traveler(s), internal personnel, and vendors.
 </li>
 <li>
 Educate traveler/management/frontline agents when an error is identified and corrective action is required.
 </li>
 <li>
 Able to remain calm and professional when working with service escalations considering the needs of both CWTSatoTravel and the client.
 </li>
 <li>
 Able to use a data drive tracking and entry tool to log, update and document all interactions.
 </li>
 <li>
 Serves as the point of contact for customers to address customer and operational issues
 
 
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Personnel Management
 </li>
 <ul>
 <li>
 Schedules and plans work time to meet personal and department productivity goals
 </li>
 <li>
 Submits complete and accurate timesheets regularly
 </li>
 <li>
 Collaborates with the team to ensure smooth workflow and timely resolutions
 
 
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Other Duties
 </li>
 <ul>
 <li>
 May perform other duties as back up to other team personnel as assigned
 </li>
 <li>
 May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)
 
 
 
 </li>
 </ul>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Education
 </li>
 <ul>
 <li>
 High school diploma or country equivalent
 </li>
 <li>
 Travel school certification or degree preferred
 </li>
 </ul>
 <li>
 Experience
 </li>
 <ul>
 <li>
 3+ years of proven industry experience required (5+ preferred)
 </li>
 <li>
 Travel consultant experience required
 </li>
 <li>
 Military and government travel experience required
 </li>
 </ul>
 <li>
 Languages
 </li>
 <ul>
 <li>
 English fluent &ndash; written and spoken
 </li>
 <li>
 2nd language a plus
 
 
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Knowledge, Skills and Abilities (KSAs)
 </li>
 <ul>
 <li>
 Detail-oriented to ensure high level of accuracy
 </li>
 <li>
 Basic MS Office
 </li>
 <li>
 Problem Solver; analytical skills; detail oriented
 </li>
 <li>
 Able to work independently and maintain excellent time management skills; Self starter
 </li>
 <li>
 SABRE Proficient
 
 
 
 </li>
 </ul>
 </ul>
 
 Location
 
 
 
 United States
 
 
 This role is for CWT Defense &amp; Government within CWT, a member of the American Express Global Business Travel family of companies.
 
 
 
 The #TeamGBT Experience
 
 
 
 Work and life: Find your happy medium at Amex GBT.
 
 
 <ul>
 <li>
 Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
 </li>
 <li>
 Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
 </li>
 <li>
 Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
 </li>
 <li>
 We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
 </li>
 <li>
 And much more!
 
 
 
 </li>
 </ul>
 All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 
 
 Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 
 
 Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
 
 
 
 What if I don&rsquo;t meet every requirement?
 
 If you&rsquo;re passionate about our mission and believe you&rsquo;d be a phenomenal addition to our team, don&rsquo;t worry about &ldquo;checking every box;" please apply anyway. You may be exactly the person we&rsquo;re looking for!
</div>

Operations Support Specialist II Customer Service

<div>
 Amex GBT is a place where colleagues find inspiration in travel as a force for good and &ndash; through their work &ndash; can make an impact on our industry. We&rsquo;re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 
 
 Amex GBT Egencia is revolutionizing corporate travel program management and is in search of a professional services expert to lead our corporate travel initiatives within global accounts. The Global Account Manager (GAM) will engage with both new and established corporate clients in AMER, EMEA, APAC and LATAM markets. Building positive relationships with our global customers, the GAM will tailor solutions to meet their diverse travel needs. This role demands expertise in contract negotiations, sales, and account management, coupled with the ability to articulate complex concepts clearly to clients. Exceptional communication skills are essential, along with a keen awareness of market trends and their impact on business travel requirements.
 
 
 The ideal candidate will have in-depth knowledge of AMER, EMEA, APAC and LATAM travel markets, as well as a thorough understanding of our products and services. Representing the agency&rsquo;s brand, the global account manager will deliver compelling presentations to clients at various organizational levels. This role calls for a proactive collaborator with high energy, integrity, and adaptability to thrive in a dynamic environment.
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Manage global account(s) operating in multiple POS, with a view to strategize the growth for our global clients as part of the wider Egencia offering.
 </li>
 <li>
 Act as the client&rsquo;s lead Global Account Manager: in this capacity, the global account manager will collaborate with local account manager in each POS to aggregate and deliver data from all POS to client, while cascading instructions to secondary markets to execute and managing local operational issues
 </li>
 <li>
 Lead projects as required with the ability to guide cross-functional teams to achieve established goals and deliverables.
 </li>
 <li>
 Identify and support global process and offerings in other Egencia markets to drive travel program standardization and manage client&rsquo;s expectations of service
 </li>
 <li>
 Deliver regular Business Reviews to clients while also collecting and aggregating data from other POS when necessary. Provide analysis and deliver recommendations to drive a strong program adoption and deliver savings whilst delivering against the customer&rsquo;s measures of success.
 </li>
 <li>
 Become a functional expert in Change Management
 </li>
 <li>
 Represent Amex GBT Egencia in a professional manner; maintain composure in times of stress; ensure the highest levels of service and professionalism.
 </li>
 <li>
 Travel requirement at 40%+; domestic and internal travel as needed
 
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 Experience building client relationships in a commercial B2B account / portfolio management environment, managing a portfolio of global clients operating across regions
 </li>
 <li>
 Preferably come from a travel, technology, or SaaS background
 </li>
 <li>
 Strong working knowledge of the Americas including Latin America, EMEA &amp; APAC regions, culture, and business protocol (required)
 </li>
 <li>
 Ability to build relationships through mutual trust, respect and understanding, and to manage relationships across multiple groups with remarkably diverse backgrounds
 </li>
 <li>
 Self-motivated with demonstrated strengths managing multiple projects simultaneously in a fast-paced, changing environment, and driving completion with limited direction
 </li>
 <li>
 Exceptional negotiating and facilitation skills
 </li>
 <li>
 Proficiency in Microsoft Word, Excel, Access, PowerPoint, and Outlook
 
 
 
 </li>
 </ul>
 
 Location
 
 
 
 United States
 
 
 The US national base salary range for this position is from
 
 
 $84,700.00 - $157,300.00
 
 
 The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate&rsquo;s relevant experience, skills, knowledge, and work location.
 
 
 In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.
 
 
 For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
 
 
 Benefits at a glance
 
 
 
 The #TeamGBT Experience
 
 
 
 Work and life: Find your happy medium at Amex GBT.
 
 
 <ul>
 <li>
 Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
 </li>
 <li>
 Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
 </li>
 <li>
 Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
 </li>
 <li>
 We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
 </li>
 <li>
 And much more!
 
 
 
 </li>
 </ul>
 All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 
 
 Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 
 
 Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
 
 
 
 What if I don&rsquo;t meet every requirement?
 
 If you&rsquo;re passionate about our mission and believe you&rsquo;d be a phenomenal addition to our team, don&rsquo;t worry about &ldquo;checking every box;" please apply anyway. You may be exactly the person we&rsquo;re looking for!
</div>

Global Account Manager II

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 
What You’ll Do
 
The Customer Coordination Manager (CCM) reports to the Unit Leader within S.I.D. business unit. The CCM takes the overall responsibility of client’s travel implementation and manages travel implementations, including moves, closures and ad-hoc projects as required by the business.
 
Take overall responsibility & project management of travel implementations– to include moves, and ad-hoc projects as required by the business
 
Update the OneForm and the Task List for each client
 
Update the Implementation Project Workbook for each client
 
Be the focal point of contact for the project team during the implementation process
 
Ensure the Onboarding process is followed (Pre-assessment through to post-implementation stage)
 
Lead the (local) Joint Planning meetings
 
Ensure all project members are aware of their roles & responsibilities.
 
Lead weekly or bi-weekly calls, normally via Zoom conference, and produce call notes & agendas
 
Ensure the project remains on track, all tasks completed within deadline. Update OneForm and Task List accordingly
 
Keep the RAG Status updated accurately and timely
 
Proactively manage project risk assessment and management including escalations as required for support and resolution
 
During EMEA & Global Implementations, attend calls as required - produce relevant updates & deliver actions required by deadlines provided by Customer Onboarding Manager (COM)
 
When necessary, create communication strategy with Client General Manager for review with customer
 
Create local Project scope when appropriate
 
Execute & drive readiness to launch assessment
 
Coordinate End to end testing with Service Delivery
 
Coordinate technical set ups with technical teams and telephony department
 
When necessary, conduct Online Booking Tool Site Review with client
 
Conduct post implementation meeting and handover to Traveler Care & CGM
 
Share ideas to Improve Implementation procedures/timelines. Use Lessons Learned on SID SharePoint
 
What we are looking for
 
Graduate with proven experience and strong English language requirement (both written and verbal)
 
Strong project management & analytical skills.
 
Ability to lead client meetings & produce presentations.
 
Confident & persuasive.
 
Demonstrates professional attitude at all times.
 
Basic understanding of GBT supported Online Booking tools (Concur + Neo)
 
Commercial awareness.
 
In depth knowledge of American Express Global Business Travel.
 
Base understanding of the Amex GBT Branded tools (Connect Client, Expert Care, Expert Auditor, Air Track Expert, GBT Account, Connect Profile etc.).
 
Ability to work independently whilst contributing to the overall team objectives.
 
Capacity to work virtually and strong organizational skills.
 
Tenacious – ability to drive change in the face of possible resistance.
 
Excellent communicator at all levels both written and oral.
 
Change management skills.
 
Attention to detail.
 
Strong customer relationship skills.
 
Effective time management, multi-tasking prioritization skills.
 
Leadership skills.
 
Location Gurgaon, India
 
The #TeamGBT Experience
 Work and life: Find your happy medium at Amex GBT.
 
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
 
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
 
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
 
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
 
And much more!
 
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
 
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

CCU Customer Coordination Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 
What You'll Do
 
Incident, Request Management and Technical Problem-Solving
 Provide Level 2 technical support for AMEX GBT Travel Counselor booking applications, Travel PNR quality control and auto ticketing processing applications, Travel Counselor Servicing and Corporate applications
 Manage incident, case and request resolution through timely acknowledgment, prioritization, communication, resolution and appropriate escalation
 Respond to critical incidents (P1/P2) within defined Objective and protocols
 Participate in incident bridges and issue triage; deliver timely service disruption communications
 Globally monitor ticket queues to ensure Objective compliance and manage metrics
 Conduct comprehensive problem-solving with minimal initial information
 Perform rapid issue severity assessments and prioritize accordingly
 Troubleshoot application issues and configuration
 Drive root cause analysis and problem management to prevent recurrence and reduce demand
 Create knowledge articles documenting issues and resolutions for team reference
 
Stakeholder Engagement & Escalation
 Maintain timely communication cadence with key stakeholders on issue status and resolution timelines
 Report production impacts to leadership
 Oversee information flow from internal customers to product development teams, ensuring high-impact issues are addressed with agility
 Engage with major incident management, Site reliability engineering, infrastructure, network and global product and engineering teams and participate in triage sessions
 
Operational Excellence and Compliance
 Support product transitions from to 24x7 support in business-as-usual status
 Collaborate across regions to share knowledge and upskill colleagues
 Ensure adherence to GBT policies, procedures, and incident management process compliance
 What We're Looking For
 
Education & Experience
 Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent technical level 2 application support experience
 5+ years of technical application support experience in travel industry, preferably in a Travel management company (TMC), or travel technology or large software enterprise company
 Strong experience in Level 2 technical support, business travel operations, or travel technology for global corporate organizations, across both online and offline travel booking applications
 Strong knowledge with GDS’s (Sabre, Amadeus or Travelport), understanding PNR creation, PNR data and its linages with booking, mid office and back-office applications.
 Experience with Travel Transaction (PNR) quality control and auto ticketing applications is a plus.
 Experience with AMEXGBT applications and processes is a plus
 
Technical Expertise
 Strong knowledge of GDS systems (Sabre, Amadeus, Travelport) and travel technology across front, mid and back-office tools
 Strong expertise in reading and interpreting PNR content, connecting it with technology processing capabilities, and effectively problem-solving.
 Strong experience in Travel Transaction (PNR) quality control and auto ticketing applications technical support.
 Hands-on experience of troubleshooting multi-tiered web-based architectures and desktop applications
 Proficiency in reading and debugging data from - XML, APIs, Web services, .NET Framework, and SQL queries
 
Tools & Systems
 Experience with ticketing systems (Fresh-service, ServiceNow, Salesforce) and incident, case and request management platforms
 Salesforce and CRM/Email management applications experience preferred
 MS Office suite proficiency (Outlook, Word, Excel)
 Experience with log analysis tools (Datadog, Nexthink, Kibana, Grafana, SOAP UI)
 Knowledge of networking, VPN connections, and AWS/Azure
 
Professional Competencies
 Expert problem-solving skills with strong attention to detail and utilize data to drive problem solving
 Excellent written and verbal communication; ability to collaborate across virtual, global teams
 Ability to manage multiple issues simultaneously in fast-paced environments while meeting objectives
 High personal accountability, discipline, strong time management and ability to keep calm and thrive under pressure
 Self-starter and quick learner and adaptability to changing environments with minimal guidance
 Customer and client-focused mindset
 Owns the resolution and drives end to end resolution ownership
 
Certifications & Flexibility
 ITIL, AWS, Nexthink certification will be a plus
 Flexibility to work 24x7 rotational shifts with 2 ~ 3 days in office
 
Location Gurgaon, India
 
The #TeamGBT Experience
 Work and life: Find your happy medium at Amex GBT.
 
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
 
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
 
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
 
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
 
And much more!
 
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
 
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Business Systems Analyst (Travel Technology)

Join American Express Global Business Travel and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.