Qureos Mentor

American Health Associates

<div>Description:

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in CO, DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, NC, NJ, OH, PA, SC, TN, VA, WA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.
THE ROLE: CALL CENTER REPRESENTATIVE
RESPONSIBILITIES:<ul><li>Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;</li><li>Enter data into a specialized computer system;</li><li>Dispatch AHA's Mobile Phlebotomists and Couriers;</li><li>Track specimen collection and reporting;</li><li>Trouble shoot missing, incomplete, and incorrect orders;</li><li>Must have the ability to interact effectively and professionally with clients and coworkers always;</li><li>Exceptional Customer Service skills, a must.</li></ul>
Requirements:

QUALIFICATIONS:<ul><li>
High School diploma</li><li>
1-year of customer service experience in healthcare, preferred.</li><li>
Detail oriented with ability to multi-task daily.</li><li>
Knowledge of lab test orders; solid understanding of the importance of critical results.</li><li>
Excellent customer service and telephone etiquette skills required.</li><li>
Effective verbal and written communications, especially listening skills.</li><li>
10-Key &amp; Alpha Numeric Data Entry, 40 WPM speed and accuracy.</li><li>
Advanced computer skills.</li><li>
Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.</li><li>
Ensure patient privacy, confidentiality, and HIPAA are upheld always.</li><li>
&quot;Team Player&quot; mindset a must!</li></ul>
AHA's Client Services department is open 24/7/365; we look for candidates who are available to work the established schedules and rotating holidays.
AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!</div>

Call Center Representative

<div>Description:

JOB SUMMARY: Performs all duties related to pickup and delivery of patient specimens, delivery of materials and supplies to internal or external AHA customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>
Pickup and transport coolers of patient specimens from AHA facilities to AHA testing facilities.</li><li>
Pickup and transport patient specimens from lockboxes at AHA clients.</li><li>
Pickup and transport patient specimens from Nursing facilities and clients.</li><li>
Responsible for displaying appropriate helpful, courteous, professional customer service.</li><li>
Responsible for the safe operation of AHA&rsquo;s vehicle.</li><li>
Responsible for reporting to work at assigned time, dressed appropriately and ready to work.</li><li>
Responsible for following all applicable laws while operating a motor vehicle.</li><li>
Responsible for maintaining an insurable driver&rsquo;s license, free of citations and suspensions.</li><li>
Adheres to established/scheduled route delivery and pickup schedules.</li><li>
Pickup and deliver patient specimens, supplies, and materials to the correct location.</li><li>
Performs/completes daily vehicle checklist, reports deficiency to supervisor or designee.</li><li>
Removes all debris/trash from vehicle daily; take responsible care and maintenance of vehicle.</li><li>
Responsible for the use and safekeeping of phone.</li><li>
Willing to assist in periods of increased activity or to cover other shifts/days as needed and work overtime as needed.</li><li>
Pickup and/or transport STAT samples.</li><li>
Perform simple maintenance on vehicles when possible.</li><li>
Ensure all necessary paperwork is accurate and complete and turned in daily.</li><li>
Monitor and operate cell phone to ensure all orders are complete and received. Answer phones when called.</li><li>
Deliver supplies, orders, mail, and other paperwork to clients and employees.</li><li>
Assist Supply Department, as needed.</li><li>
Transport supplies/specimens from client to AHA.</li><li>
Ability to work as a team or individually.</li><li>
Maintain a professional appearance, greet public in a cheerful manner.</li><li>
Work holidays, weekends, and health fairs as scheduled.</li><li>
Is punctual coming to work and completing required duties; consistent in attendance.</li><li>
Other duties as assigned.</li></ul>
SUPERVISORY RESPONSIBILITIES:<ul><li>
None</li></ul>
Requirements:

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty competently. The requirements listed below are representative of the knowledge, skill and/or ability required.
EDUCATION AND EXPERIENCE:<ul><li>
High school diploma, GED required.</li><li>
1-3 years&rsquo; courier driving experience preferred.</li></ul>
CERTIFICATES, LICENSES, REGISTRATIONS:<ul><li>
Maintain a valid driver&rsquo;s license with no restrictions due to law violations.</li></ul>
LANGUAGE SKILLS:<ul><li>
Ability to communicate effectively in English with other team members (written and verbal)</li><li>
Read and interpret documents written in English, such as safety rules, operating and maintenance instructions, procedures and policy manuals.</li><li>
Ability to read and interpret maps for the various routes that may be performed</li></ul>
MATH SKILLS:<ul><li>
Math calculations related to counting the number of patient specimens picked up from customers. Math calculations related to supply orders, inventory and expenses is required.</li></ul>
REASONING ABILITY:<ul><li>
Good judgment and reasoning skills are required.</li><li>
Problem solving skills.</li><li>
Attention to detail.</li><li>
Recall/retention skills.</li><li>
Adapt to changing workloads.</li><li>
Adapt to variance in vehicular traffic volumes.</li></ul>
COMPUTER SKILLS:<ul><li>
Basic computer skills</li></ul>
TRAVEL REQUIREMENTS: 100%
ENVIRONMENTAL CONDITIONS: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.<ul><li>
Exposure to heat, rain, cold, snow, and potentially unsafe driving due to changing weather patterns.</li><li>
Exposure to bodily fluids.</li></ul>
PHYSICAL DEMANDS: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.<ul><li>
Ability to move and or lift materials weighing less than 50 pounds.</li><li>
Ability to sit for 1-2 or more hours in a vehicle while driving to/from client locations.</li><li>
Extended visual concentration.</li></ul></div>

Courier

Join American Health Associates and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Health Associates

About Company

Call Center Representative

Courier