Qureos Mentor

American Oncology Network

The American Oncology Network is dedicated to enhancing oncology practices and supporting value-based care. They partner with community oncology practices to improve quality of care, streamline operations, and ensure local access to exceptional cancer care. With over 35 years of practice management expertise, AON focuses on enriching the patient experience and enabling practice success through collaborative partnerships and innovative services.

<div>Location:
Fort Wayne Medical Oncology and Hematology
Pay Range:
$17.93 - $29.89<h1 class="jobSectionHeader">
Job Description Summary:</h1>
A Financial counselor serves as the liaison between the patient and the practice by coordinating payments, assistance, monitoring patient balances, and streamlining communication of the financial responsibilities of our patients. Performs the quality control function for pre-certification and prior authorization. The Financial Counselor ensures the patients&rsquo; insurance benefits are kept up to date in the electronic medical records (EMR) and billing software while also verifying the patient&rsquo;s services meet insurance coverage appropriateness.<h1 class="jobSectionHeader">
Primary Job Duties &amp; Responsibilities:</h1><ul><li>
Monitors and coordinates internally and externally with the insurance company on the pre-certification and prior authorization processes, including peer-2-peer and appeals, seeking support from provider or pharmacy team when applicable.</li><li>
Review assigned patient(s) and/or Physician schedules for upcoming visits and/or treatment to establish patient financial responsibility.</li><li>
Review patients&rsquo; treatment plan(s) and identify if insurance benefit coverage is active and patient fiscal responsibility, all unplanned exceptions are to be communicated to provider immediately.</li><li>
Review and identify new treatment orders, generate an estimate of service and review with patient explaining insurance benefits and fiscal responsibility.</li><li>
If applicable, obtain necessary information from patient for assistance income guidelines.</li><li>
Identify and review patient ageing balances and establish proper arrangements with the patient to address outstanding balance(s).</li><li>
Discuss and explain forms and paperwork needed such as waivers, treatment estimates, payment plans, assistance applications, etc.</li><li>
Communicate openly and routinely throughout the course of the workday with providers, nursing staff, PSS staff, UM team and coworkers through Teams, phone calls, emails and in person to discuss fiscal responsibility and other items as needed.</li><li>
Work closely with outside entities to ensure full collaboration and completion of forms and items needed in a timely and sometimes urgent manner.</li><li>
Assist patient(s) with completing necessary paperwork for assistance and other grant funded programs in order to secure financial aid for treatment and services.</li><li>
Have an understanding of patient assistance programs and grant services processes to ensure adequate application, placement, and coordination with financial aid counseling team.</li><li>
Understand and comply with all Federal and State laws and regulations pertaining to patient care, rights, safety, billing, and collections.</li><li>
Will be expected to work overtime when given sufficient notice of required overtime.</li><li>
Keep work area and records in a neat and orderly manner.</li><li>
Maintain all company equipment in a safe and working order.</li></ul><ul><li>
Adhere to all AON and departmental policies and procedures, including Revenue cycle policies and procedures.</li><li>
Performs other duties and projects as assigned.</li></ul><h1 class="jobSectionHeader">
Job Qualifications and Requirements:</h1>
Education: High school Diploma or GED required. Further education or degree a plus Certifications/Licenses: Previous Experience (including minimum years of experience):<ul><li>
A minimum of two-years prior experience in the healthcare field, preferably in a clinical or business office setting required.</li><li>
Prior Healthcare customer service.</li><li>
Prior Medical terminology.</li><li>
Prior Medical insurance verification.</li><li>
Prior Verifying pre-certification and/or prior authorization with medical insurance.</li><li>
Excellent proven verbal and communication skills needed.</li><li>
Proven Insurance knowledge requirements including an understanding of medical terminology, ICD9, ICD10 and CPT codes.</li><li>
Prior Cash handling and monetary collection experience.</li><li>
Ability to calculate and collect patients&rsquo; responsibility and insurance co-pay/coinsurance.</li></ul>
Core Capabilities:<ul><li>
Analysis &amp; Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.</li><li>
Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.</li><li>
Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.</li><li>
Customer Service &amp; Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.</li><li>
Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.</li><li>
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.</li><li>
Computer Skills:
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
Ability to use multiple screens to perform required job functions.
Ability to navigate multiple applications and tab in and out of workflow to complete tasks.</li></ul>
Travel : 0%
Standard Core Workdays/Hours: Monday to Friday 8:00 AM &ndash; 5:00 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.
#AONA</div>

Financial Counselor

<div>Location:
AON Pharmacy
Pay Range:
$18.93 - $31.56<h1 class="jobSectionHeader">
RESPONSIBILITIES</h1> 
Position Summary: Under the supervision of the Dispensing Operations Pharmacist, will be responsible for the dispensing of oral oncology medications for the patients of the Company. Will be responsible for all dispensing functions in the Pharmacy including but not limited to accurately counting and filling oral oncology medications, ordering/ stocking of medications and supplies, and packing/shipping of medications. 
Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures.<h1 class="jobSectionHeader"> 
QUALIFICATIONS</h1><div>
1. Education: 
<ul><li>High school diploma or equivalent</li></ul>
2. Certifications/Licenses: 
<ul><li>Current, unrestricted Registered Pharmacy Technician (RPT) required (FL)</li></ul>
3. Previous Experience (including minimum years of experience): 
<ul><li>Five years&rsquo; experience in specialty, retail, or hospital pharmacy as a pharmacy technician preferred</li></ul>
4. Core Capabilities: 
<ul><li>Analysis &amp; Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.</li><li>Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.</li><li>Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.</li><li>Customer Service &amp; Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.</li><li>Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.</li><li>Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.</li><li>Computer Skills:</li></ul>
 Proficiency in MS Office Word, Excel, Power Point, and Outlook preferred. 
5. Travel: 0% 
Standard Core Workdays/Hours: Monday to Friday 8:30 AM &ndash; 5:00 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.</div></div>

Dispensing Pharmacy Technician

<div>Location:
Remote Position
Pay Range:
$57,699.20 - $107,140.80<h1 class="jobSectionHeader">
Job Description Summary:</h1>
The Research Study Activation Coordinator is responsible for facilitating the activation of clinical research studies within a healthcare research network setting. This role ensures that all administrative, regulatory, and operational tasks are completed efficiently to initiate clinical trials in compliance with institutional policies, sponsor requirements, and regulatory standards. The coordinator serves as a liaison between site network, study sponsors, investigators, and internal teams, ensuring seamless study start-up processes
Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures.<h1 class="jobSectionHeader">
Primary Key Performance Areas:</h1>
KPA 1 &ndash; Management and Oversight of Study Start-up Activities for Multi-Research Site Network<ul><li>
Effectively manage all tasks related to study feasibility, site readiness, and initiation of clinical trials.</li><li>
Coordinate timely and accurate submission of study-related documents with site and regulatory colleagues.</li><li>
Maintain strict adherence to Good Clinical Practice (GCP), FDA regulations, and other relevant guidelines during study activation.</li><li>
Act as the central point of contact for sponsors, investigators, and internal teams, ensuring effective communication and collaboration throughout the activation process.</li><li>
Provide clear, timely updates on the status of study activation activities to all stakeholders.</li></ul>
KPA 2 &ndash; Provide Contract and Budget Coordination<ul><li>
Facilitate contract negotiations and budget finalizations in collaboration with legal and financial teams.</li><li>
Monitor budget approvals and milestone tracking to ensure alignment with project objectives.</li></ul>
KPA 3 &ndash; Facilitate and Implement Process Improvement<ul><li>
Identify and implement opportunities for improving study activation workflows and reducing inefficiencies.</li><li>
Maintain accurate and comprehensive documentation of all activities in compliance with institutional policies and regulatory requirements.</li><li>
Deliver training sessions to research staff on protocol requirements, regulatory standards, and activation processes.</li><li>
Support team members in developing expertise in clinical trial activation tasks.</li></ul><h1 class="jobSectionHeader">
Position Qualifications/Requirements:</h1>
Education:.<ul><li>
High school education required</li><li>
Bachelor&rsquo;s degree in life sciences, healthcare, or a related field</li></ul>
Certifications/Licenses:<ul><li>
Certification in clinical research (e.g., CCRP, CCRC, or equivalent) preferred</li></ul>
Previous Experience:<ul><li>
Minimum 2-3 years of experience in clinical research or a related field</li><li>
Strong knowledge of clinical trial processes, IRB requirements, and regulatory guidelines</li><li>
Excellent organizational and multitasking skills with a high level of attention to detail.</li><li>
Effective communication and interpersonal skills to collaborate with diverse stakeholders.</li><li>
Proficiency in research management systems and Microsoft Office Suite.</li></ul>
Core Capabilities:<ul><li>
Analysis &amp; Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.</li><li>
Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.</li><li>
Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.</li><li>
Customer Service &amp; Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.</li><li>
Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.</li><li>
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.</li><li>
Computer Skills:
<ul><li>Proficiency in MS Office Word, Excel, Power Point, and Outlook required.</li><li>
Prior experience with electronic medical records (EMR) is preferred</li><li>
Prior experience with clinical trial data entry systems (EDC) preferred</li><li>
Prior Clinical Trial Management Systems (CTMS) preferred.</li></ul></li></ul>
Travel: &lt;25%
Standard Core Workdays/Hours: Monday to Friday 8:00 AM &ndash; 5:00 PM.
#LI-Remote</div>

Research Study Activation Coordinator

<div>Location:
AON Pharmacy
Pay Range:
$15.27 - $24.15<h1 class="jobSectionHeader">
RESPONSIBILITIES</h1> 
Position Summary: The Revenue Representative is responsible for applying fundamental knowledge of healthcare revenue cycle practices and procedures as it relates to posting, reconciling, researching, analyzing and resolving insurance claims and patient balances. The Revenue Representative provides support to the Revenue Manager for the day-to-day financial operations of the pharmacy.<h1 class="jobSectionHeader"> 
QUALIFICATIONS</h1><div> 
1. Education: High School Diploma or equivalent required. 
2. Previous Experience: 
<ul><li>Minimum of one (1) year experience in Pharmacy/Medical accounts receivable and collections or comparable experience is required. Two (2) or more years is preferred.</li><li>At least one (1) year of prior work experience in the medical field with experience in benefits verification and medical billing preferred.</li></ul>
3. Core Capabilities: 
<ul><li>Analysis &amp; Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.</li><li>Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.</li><li>Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.</li><li>Customer Service &amp; Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.</li><li>Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.</li><li>Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.</li><li>Computer Skills:</li></ul>
 Proficiency in MS Office Word, Excel, Power Point, and Outlook required. 
 Proficiency in CPR+ (Complete Patient Records) and ORCA software preferred. 
 Working knowledge of ONCO EMR (Electronic Medical Records) preferred. 
4. Certifications/Licenses: 
<ul><li>Active Registered Pharmacy Technician license in state of residence and Pharmacy Technician certification (PTCB) is preferred.</li></ul>
5. Travel (double click to check relevant box): 0% 
Remote: No 
Standard Work Days/Hours: Monday to Friday 8:00 AM &ndash; 5:00 PM. Saturday 9:00AM &ndash; 1:00PM as required for business needs.</div>
#AONA
#LI-ONSITE</div>

Pharmacy Accounts Receivable Representative

<div>Location:
Woodlands Cancer Institute
Pay Range:
$23.85 - $41.96<h1 class="jobSectionHeader">
Job Description Summary:</h1>
Responsible for the performance of the research study under the medical supervision of the Principal Investigator. Clinical Research Coordinator II (non-RN) performs tasks independently, consistently and accurately, and demonstrate that they have achieved a moderate level of expertise in all of their skills and abilities resulting in high quality work
Primary responsibility includes complex types of study designs (phase 1-3, multi-cohort, interventional trial design) and associated study procedures. Administratively and clinically manage an average 10 clinical trials open to accrual annually and/or active (on study treatment) patient volume over 25 annually
Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures.<h1 class="jobSectionHeader">
Primary Key Performance Areas:</h1>
KPA 1 &ndash; Protocol Comprehension and Implementation: Coordination of care for patients on clinical research protocols in accordance with GCP, ICH/FDA guidelines and requirements.<ul><li>
Demonstrate an understanding of protocol elements / requirements and demonstrate the ability to execute study procedures. Demonstrate the ability to anticipate and mitigate the potential for protocol non-compliance.</li><li>
Conduct protocol feasibility assessments and complete feasibility/site assessment questionnaires</li><li>
Assess subjects on the basis of inclusion/exclusion criteria and demonstrate the ability to evaluate and document subject eligibility independently.</li><li>
Reviews draft informed consent documents in compliance with regulatory requirements and GCPs. Conduct an informed consent discussion in compliance with SOPs</li><li>
Review and interpret diagnostic test results and related documentation required per protocol</li><li>
Follows process for capturing, assessing, determining causal relationship of adverse events to the investigational product, investigator oversight, reporting and following up on adverse events. Recognize, report and follow up on all types of adverse events</li><li>
Maintain accurate records of the receipt, inventory, distribution and destruction of study-related materials / investigational products and research specimens.</li><li>
Ensure that the investigational drug is received, stored, and documented, and that excess materials are returned to the sponsor according to sponsor guidelines and in accordance with Code of Federal Regulations. Assesses and manages investigational products that have been compromised.</li></ul>
KPA 2 &ndash; Regulatory and Data Integrity<ul><li>
Understanding of the IRB/IEC review, key elements of review considerations, approval and reporting requirements for the site. Complete all IRB/IEC-related documents over the course of a clinical study. Maintains site credentials and ensures updated GCP, licenses remain on file</li><li>
Comply with reporting of safety related subject discontinuation and safety concerns (AE, SAE or AE of Interest) to the sponsor and IRB/IEC.</li><li>
Autonomously collect, record and report accurate data and demonstrate per FDA guidelines, and review them against the patient&rsquo;s medical record for completeness and accuracy.</li><li>
Ensure scientific integrity of data and protect the rights, safety, and well-being of patients enrolled in clinical trials</li><li>
Manage a monitoring visit including appropriate preparations, support, documentation and follow up. Maintain proper (accurate and timely) communication with the monitor and follow up on all monitor requests</li><li>
Implement a CAPA assessment and follow CAPA related issues through to resolution.</li><li>
Escalates issues of protocol non-compliance to study PI and research department leadership</li></ul>
KPA 3 &ndash; Research Financial Practices: Budget/Contract execution and practices research billing compliance
<ul><li>Assess a protocol and study plan to develop a study budget.</li><li>
Understanding of the payment terms of the study budget and the and tract items that need to be invoiced for a clinical study.</li></ul><h1 class="jobSectionHeader">
Position Qualifications/Requirements:</h1>
Education:.<ul><li>
High school education required</li><li>
Some college required, bachelor&rsquo;s degree preferred and/or Licensed Practical Nurse required</li></ul>
Certifications/Licenses: Previous Experience:<ul><li>
2-5 years prior oncology research/related medical science experience</li></ul>
Core Capabilities:<ul><li>
Analysis &amp; Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.</li><li>
Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.</li><li>
Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.</li><li>
Customer Service &amp; Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.</li><li>
Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.</li><li>
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.</li><li>
Computer Skills:
<ul><li>Proficiency in MS Office Word, Excel, Power Point, and Outlook required.</li><li>
Prior experience with electronic medical records (EMR) is preferred</li><li>
Prior experience with clinical trial data entry systems (EDC) preferred</li><li>
Prior Clinical Trial Management Systems (CTMS) preferred.</li></ul></li></ul><h3 class="jobSectionHeader">
Travel: 0%</h3><h3 class="jobSectionHeader">
Standard Core Workdays/Hours: Monday to Friday 8:00 AM &ndash; 5:00 PM.</h3>
#AONC</div>

Clinical Research Coordinator