Qureos Mentor

AMERICAN SYSTEMS

<div>Overview:
<div>
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test &amp; Evaluation, Program Mission Support, Engineering &amp; Analysis, and Training.</div>
Responsibilities:
<div>
As a Service Desk Technician you will have the opportunity to do the following:</div><ul><li>
Provide first-level contact and problem resolution for all users with assigned software application problems.</li><li>
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.</li><li>
Respond to users requests for technical assistance in person, via phone or electronically.</li><li>
Act as a liaison between customers and internal support staff to assure accurate problem interpretation.</li><li>
Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation</li><li>
Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead</li><li>
Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation</li></ul>
Qualifications:
<ul><li>1+ years' experience in a Service Desk environment</li><li>
DoD 8570 Certification (Security+ CE or equivalent) required.</li><li>
Secret Clearance!</li></ul>
Pay Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $43,300.00/Yr. - USD $72,300.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement: EEO Race/Sex/Disability Status/Veteran Status</div>

Service Desk Technician

<div>Overview:
<div><b>
Now Hiring at AMERICAN SYSTEMS</b></div><div></div><div><br>
Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.</div><div></div><div><br>
Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.</div>
Responsibilities:
<div><b>
An average day:
</b><br>
As Service Desk Agent I, you will perform Tier I and Tier II information technology related help desk duties through phone and email support. You will provide support for members of USPTO in carrying out the agency&rsquo;s mission, including working on proprietary software and systems. Additionally, in this position you will:</div><ul><li>
Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.
</li><li>Create service desk tickets utilizing ticketing software and ensure proper ticket escalation and resolution.</li><li>
Maintain and troubleshoot business line applications which could include remote installation or redeployment of software.</li><li>
Install and maintain the following products, as directed: Cisco AnyConnect, Cisco WebEx, Microsoft including Office, Bit Locker, etc.</li><li>
Provide technical support over the phone and/or via email.</li><li>
Implement solutions based on client needs, such as ensuring that all hardware and software works properly and is installed or deleted as needed.</li><li>
Troubleshoot client computer equipment, ensuring it runs correctly, and recover any lost or accidentally deleted data when/if possible.</li><li>
Meet customer needs and ensure customer satisfaction.</li><li>
Use standard operational procedure documentation to assist customers. Work with team members to establish and maintain documentation.</li><li>
Escalate process and policy issues as needed.</li></ul>
Qualifications:
<ul><li>As a requirement of this position, all candidates must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two years. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions.</li><li>
Must be able to pass federal background investigation and obtain a Public Trust.</li><li>
Associate degree or higher in information technology or related field; or high school diploma and relevant information technology certification(s)/training/years of experience in place of degree.</li><li>
One (1) or more years of information technology experience.</li><li>
Flexible shift availability. The hours of operation will be Monday to Friday &ndash; 7:30AM &ndash; 7:00PM; Saturday: 7:30AM &ndash; 4:00PM; Shifts will likely be scheduled eight (8) hours a day, five (5) days a week.</li><li>
Technical experience with current network hardware, protocols, and standards.</li><li>
Application support experience.</li><li>
Knowledge of applicable data privacy practices and laws.</li><li>
Excellent troubleshooting skills.</li><li>
Proficiency in Word, Excel, Outlook, database management.</li><li>
Exceptional customer service and interpersonal skills with the ability to communicate effectively, both verbally and in writing with end users in a pleasant and helpful manner in high stress situations.</li><li>
Highly organized with attention to detail and accuracy, and the ability to effectively troubleshoot and prioritize meeting multiple deadlines/priorities.</li><li>
Experience working in a team-oriented, collaborative environment.</li><li>
Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List.</li></ul>
Pay Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $18.50/Hr. - USD $20.00/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement: EEO Race/Sex/Disability Status/Veteran Status</div>

Service Desk Agent I

Join AMERICAN SYSTEMS and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AMERICAN SYSTEMS

About Company

Service Desk Technician

Service Desk Agent I

Service Desk Agent I