Qureos Mentor

AMERICAN SYSTEMS

<div>Overview:
<div><b>
Now Hiring at AMERICAN SYSTEMS</b></div><div></div><div><br>
Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.</div><div></div><div><br>
Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.</div>
Responsibilities:
<div><b>
An average day:
</b><br>
As Network Administrator II, you will be responsible for supporting and maintaining the network infrastructures within domestic and international environments and data centers. This role contributes to a large enterprise effort on a federal contract, focusing on ensuring the reliability, security, and performance of network systems. You will collaborate with senior team members and cross-functional IT teams to implement network solutions and troubleshoot issues effectively. Additionally, in this position you will:</div><ul><li>
Assist in the management and maintenance of Cisco-based network infrastructure, including routers, switches, firewalls, and wireless access points.</li><li>
Monitor network performance, identify issues, and implement troubleshooting measures to ensure optimal functionality.</li><li>
Collaborate with IT teams to support the integration of new network solutions and technologies.</li><li>
Implement network security measures to protect sensitive data and comply with federal standards.</li><li>
Maintain documentation related to network configurations, procedures, and operational standards.</li><li>
Provide support and guidance to junior network administrators and assist in their training and development.</li><li>
Participate in capacity planning and network upgrade projects as needed.</li><li>
Coordinate with vendors for network equipment procurement and support services.</li><li>
Ensure adherence to SLAs and assist in reporting on network performance and incidents.</li><li>
Stay updated on industry trends and best practices to contribute to network improvements.</li></ul>
Qualifications:
<ul><li>As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions.</li><li>
Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility.</li><li>
Will be subject to a federal background investigation.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field; equivalent work experience may be considered.</li><li>
Must hold a current 8570/8140 IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)</li><li>
Minimum of 2-3 years of experience in network administration, with a focus on Cisco technologies.</li><li>
Knowledge of Cisco networking technologies, including CCNA certification or equivalent experience.</li><li>
Familiarity with routing protocols (e.g., OSPF, EIGRP) and basic network architecture principles.</li><li>
Experience with network monitoring and management tools (e.g., SolarWinds, Wireshark).</li><li>
Basic understanding of network security measures and familiarity with firewall technologies.</li><li>
Exposure to VPN solutions and secure remote access technologies.</li><li>
Understanding of virtualization technologies (e.g., VMware, Hyper-V) related to network operations.</li><li>
Familiarity with cloud networking concepts (e.g., AWS, Azure) is a plus.</li></ul>
Pay Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $125,000.00/Yr. - USD $160,000.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement: EEO Race/Sex/Disability Status/Veteran Status</div>

Network Administrator II

<div>Overview:
<div><b>
Now Hiring at AMERICAN SYSTEMS</b></div><div></div><div><br>
Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.</div><div></div><div><br>
Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.</div>
Responsibilities:
<div><b>
An average day:
</b><br>
As Service Desk Agent I, you will perform Tier I and Tier II information technology related help desk duties through phone and email support. You will provide support for members of USPTO in carrying out the agency&rsquo;s mission, including working on proprietary software and systems. Additionally, in this position you will:</div><ul><li>
Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.
</li><li>Create service desk tickets utilizing ticketing software and ensure proper ticket escalation and resolution.</li><li>
Maintain and troubleshoot business line applications which could include remote installation or redeployment of software.</li><li>
Install and maintain the following products, as directed: Cisco AnyConnect, Cisco WebEx, Microsoft including Office, Bit Locker, etc.</li><li>
Provide technical support over the phone and/or via email.</li><li>
Implement solutions based on client needs, such as ensuring that all hardware and software works properly and is installed or deleted as needed.</li><li>
Troubleshoot client computer equipment, ensuring it runs correctly, and recover any lost or accidentally deleted data when/if possible.</li><li>
Meet customer needs and ensure customer satisfaction.</li><li>
Use standard operational procedure documentation to assist customers. Work with team members to establish and maintain documentation.</li><li>
Escalate process and policy issues as needed.</li></ul>
Qualifications:
<ul><li>As a requirement of this position, all candidates must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two years. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions.</li><li>
Must be able to pass federal background investigation and obtain a Public Trust.</li><li>
Associate degree or higher in information technology or related field; or high school diploma and relevant information technology certification(s)/training/years of experience in place of degree.</li><li>
One (1) or more years of information technology experience.</li><li>
Flexible shift availability. The hours of operation will be Monday to Friday &ndash; 7:30AM &ndash; 7:00PM; Saturday: 7:30AM &ndash; 4:00PM; Sunday and Holidays: a small crew will manage Email Tickets from 9am-5pm. Shifts will likely be scheduled eight (8) hours a day, five (5) days a week.</li><li>
Technical experience with current network hardware, protocols, and standards.</li><li>
Application support experience.</li><li>
Knowledge of applicable data privacy practices and laws.</li><li>
Excellent troubleshooting skills.</li><li>
Proficiency in Word, Excel, Outlook, database management.</li><li>
Exceptional customer service and interpersonal skills with the ability to communicate effectively, both verbally and in writing with end users in a pleasant and helpful manner in high stress situations.</li><li>
Highly organized with attention to detail and accuracy, and the ability to effectively troubleshoot and prioritize meeting multiple deadlines/priorities.</li><li>
Experience working in a team-oriented, collaborative environment.</li><li>
Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List.</li></ul>
Pay Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $18.50/Hr. - USD $20.00/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement: EEO Race/Sex/Disability Status/Veteran Status</div>

Service Desk Agent I

Join AMERICAN SYSTEMS and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AMERICAN SYSTEMS

About Company

Network Administrator II

Service Desk Agent I