Qureos Mentor

AMERICAN SYSTEMS

<div>Overview:
<p>
The CBP Customer Advocate serves as a trusted liaison between Customs and Border Protection stakeholders and internal teams, ensuring customer needs are understood, prioritized, and addressed. This role supports mission success by building strong relationships, identifying operational needs, coordinating solutions, and improving the overall customer experience across CBP organizations. The ideal candidate brings experience in federal law enforcement environments, stakeholder engagement, strategic planning, and cross-functional collaboration.</p>
Responsibilities:
<ul><li>Serve as a primary point of contact for DHS stakeholders and advocate for customer needs across internal teams.</li><li>
Build trusted relationships with DHS, and related mission partners.</li><li>
Identify customer priorities, operational gaps, and service improvement opportunities.</li><li>
Coordinate with leadership, operations, and support teams to deliver responsive solutions.</li><li>
Support customer engagement activities across the broader Federal Law Enforcement community through briefings, status updates, and issue resolution.</li><li>
Gather customer feedback and translate it into actionable recommendations.</li><li>
Help align services and solutions with CBP operational and mission requirements.</li><li>
Track risks, issues, and follow-up actions to improve customer satisfaction and mission effectiveness.</li><li>
Coordinate overall DHS/CBP activities to support growth opportunities and engage in activities to help AMERICAN SYSTEMS expand their support to all Federal Law Enforcement organizations.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree or equivalent relevant experience</li><li>
15+ years of experience in customer advocacy, stakeholder engagement, account management, program support, or related federal-facing roles</li><li>
Experience supporting CBP, DHS, or federal law enforcement organizations preferred</li><li>
Strong written and verbal communication skills</li><li>
Demonstrated ability to build partnerships and work across complex organizations</li><li>
Experience advising senior leaders and coordinating across multiple stakeholders</li><li>
Strong problem-solving, planning, and organizational skills</li></ul><br>
<div></div>
Pay Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $191,500.00/Yr. - USD $319,700.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement: EEO Race/Sex/Disability Status/Veteran Status</div>

Senior Customer Advocate - CBP

<div>Overview:
<div>
AMERICAN SYSTEMS is seeking our next Information Systems Security Enigneer II (ISSE)</div><div></div><div><br>
As an Information Systems Security Engineer II (ISSE) on th<b>e NISSC 3 program</b>, you will analyze, design, and implement technical security controls to protect mission-critical information systems and ensure continuous compliance with RMF, NIST, and DoD cybersecurity requirements.<br>
You will perform configuration, vulnerability, and risk assessments; deploy and validate security tools; support Assessment &amp; Authorization (A&amp;A) activities; and provide technical leadership for cybersecurity integration across complex systems. You will work closely with systems engineering, configuration management, and the EDLM/UDLM (Emergency/Urgent Depot Level Maintenance) Manager to maintain cyber readiness and support incident response.</div>
Responsibilities:
<ul><li>Ensure automated information system (AIS) and network nodes are operated, maintained, and</li><li>
Analyze, design, and implement technical security controls for complex information systems in accordance with RMF, NIST, and DoD requirements.</li><li>
Perform configuration assessments, vulnerability assessments, and risk assessments for systems, applications, and supporting infrastructure.</li><li>
Configure, deploy, and validate security tools and technologies to monitor, detect, and protect against cyber threats.</li><li>
Support the development, documentation, and maintenance of assessment and authorization (A&amp;A) packages, including system security plans (SSPs), plans of action and milestones (POA&amp;Ms), and supporting artifacts.</li><li>
Conduct security impact analyses for system changes and recommend appropriate security engineering solutions.</li><li>
Participate in incident tracking and remediation activities; support root-cause analysis and corrective actions to prevent recurrence.</li><li>
Provide technical leadership and guidance on systems security engineering best practices to project teams and stakeholders.</li><li>
Oversee cybersecurity integration across systems, ensuring security controls are effectively implemented during design, development, test, deployment, and sustainment.</li><li>
Support vulnerability management activities, including scanning, analysis, remediation planning, and status reporting.</li><li>
Develop and submit security reports, threat analyses, and risk summaries to support program decision-making and senior leadership updates.</li><li>
Collaborate closely with the EDLM/UDLM Manager to ensure that emergency and urgent depot-level maintenance actions comply with cybersecurity requirements and do not introduce unacceptable risk.</li><li>
Contribute to continuous improvement of cybersecurity processes, procedures, and tooling in alignment with evolving DoD and NIST guidance.</li></ul>
Qualifications:
<ul><li><b>4&ndash;6 years of relevant, hands-on experience in systems security engineering, cybersecurity engineering, information assurance, or related discipline, ideally within a DoD or similarly regulated environment.</b></li><li>
Advanced knowledge of systems security engineering principles and practices, with demonstrated experience designing and implementing technical security controls.</li><li>
Hands-on experience conducting configuration assessments, vulnerability assessments, and risk assessments for DoD or similar high-assurance systems.</li><li>
Proven ability to configure, manage, and validate security tools and technologies in support of RMF, NIST, and DoD compliance.</li><li>
Experience supporting the development and maintenance of RMF A&amp;A packages, including security documentation, control implementation statements, and evidence collection.</li><li>
Demonstrated capabilities in incident tracking, triage, remediation support, and collaboration with incident response teams.</li><li>
Proficiency in developing advanced security solutions and overseeing cybersecurity integration across complex systems and environments.</li><li>
Experience with one or more of the following tools (or similar):<ul><li>
eMASS, XACTA, CORE</li><li>
ACAS</li><li>
SCAP tools</li><li>
Nessus</li><li>
Checkmarx</li><li>
ZAP DAST</li></ul></li><li>
Ability to interpret and apply DoD, NIST, and RMF policy, standards, and guidance in an operational environment.</li><li>
Strong written and verbal communication skills, including experience producing technical documentation, security reports, and risk/threat analyses.</li><li><b>
Must hold at least one qualifying DoD 8140 certification (e.g., CCSP, Cloud+, CSC, GCLD, GSEC, SecurityX/CASP+)</b>.</li><li><b>
Active DoD Secret clearance with eligibility to obtain TS/SCI.</b></li><li><b>
Bachelor&rsquo;s degree in one of the following (or closely related) field</b>s:<ul><li>
Information Technology (IT)</li><li>
Cybersecurity</li><li>
Computer Science (CS)</li><li>
Information Systems (IS)</li><li>
Data Science</li><li>
Software Engineering<br>
<b>OR </b>Equivalent DoD/Military training in cybersecurity, information assurance, or systems security engineering.</li></ul></li></ul>
Pay Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $94,400.00/Yr. - USD $157,600.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement: EEO Race/Sex/Disability Status/Veteran Status</div>

NISSC 3 Information Systems Security Engineer II (ISSE)

<div>Overview:
<div><b>
Now Hiring at AMERICAN SYSTEMS</b></div><div></div><div><br>
Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.</div><div></div><div><br>
Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.</div>
Responsibilities:
<div><b>
An Average Day:</b><br>
As Help Desk Technician I, you will create and troubleshoot tickets and provide in-person, over-the-phone, and remote technical support. This role offers a diverse mixture of resolving technical issues and customer interactions. Additionally in this position you will:</div><ul><li>
Log all help desk requests, generate trouble tickets, record resolution actions and time, and provide status to the Government.</li><li>
Create, modify, maintain, delete, and troubleshoot Active Directory client accounts and systems.</li><li>
Troubleshoot and resolve user/client standard end user devices application and configuration problems via telephone assistance call, remote control, and at user locations, including but not limited to operating systems.</li><li>
Maintain and support end user device operating systems and application software.</li><li>
Apply configuration changes, service packs, patches, updates, and security fixes and virus definition to end user devices.</li><li>
Troubleshoot and resolve user issues with cloud-based services such as Google Workspace or Microsoft Office365.</li><li>
Perform troubleshooting to resolve software baseline applications and E-Mail problems.</li><li>
Coordinate standard system image configuration changes with the SCCM Image Team.</li><li>
Install, configure, and maintain authorized client applications and software baselines on end user devices.</li><li>
Perform minor hardware repair and replacements on government authorized computer systems.</li><li>
Create/update documentation for technical processes.</li><li>
Assist with installing/testing of system software or hardware configurations and coordinate the documentation of all hardware and software changes.</li><li>
Use the Enterprise Service Desk system to create, modify, update, and resolve customer support requests.</li><li>
Assist in the preparation of technical documentation and configuration of change requests.</li><li>
May assist with MCU content management responsibilities as needed.</li></ul>
Qualifications:
<ul><li>As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , we will not consider candidates for this position who do not meet the aforementioned conditions.</li><li>
Must hold active DOD Interim Secret or Secret Clearance</li><li>
Must have 1 year of demonstrated help desk, desk side or similar technical support experience.</li><li>
DOD 8570 IAT Level II certification compliance is required at hire (Such as CompTIA Security+ CE, with enrollment in the Continuing Education (CE) program).</li><li>
Experience with Microsoft Office Outlook, Excel, and Word</li><li>
Experience with ticketing systems like Remedy, ServiceNow, Connectwise, Jira, Etc.</li><li>
Experience with Active Directory, Windows devices and Windows Operating Systems (OS)</li><li>
Excellent interpersonal and communication skills (written and oral).</li><li>
Strong team player; self-assured, confident, and goal oriented.</li><li>
Ability to organize and manage multiple priorities and delegate effectively.</li><li>
Ability to solve problems and translate policies into daily routine operations.</li><li>
Keen attention to detail.</li><li>
Weekend or after-hours support may be required on occasion.</li></ul>
Pay Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $20.00/Hr. - USD $29.00/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement: EEO Race/Sex/Disability Status/Veteran Status</div>

Help Desk Technician I

Join AMERICAN SYSTEMS and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AMERICAN SYSTEMS

About Company

Senior Customer Advocate - CBP

NISSC 3 Information Systems Security Engineer II (ISSE)

Help Desk Technician I