Abrar Admin

American TrueCare, Inc.

<div>Job Summary:

We are seeking a motivated and versatile Trainer to join our team and provide training on Enhanced Care Management and Community Support programs. The Trainer will be responsible for delivering engaging and effective training sessions to healthcare professionals, support staff, and community partners. The ideal candidate will be proactive, a quick learner, possess excellent communication skills, work well in a team, and be willing to travel to various locations.

Responsibilities:
<ul>
<li>Design and conduct comprehensive training programs on Enhanced Care Management and Community Support programs, ensuring alignment with program goals and audience needs.</li>
</ul><ul><li>Deliver interactive training sessions for healthcare professionals, support staff, and community partners, employing a variety of instructional techniques and tools.</li>
</ul><ul><li>Foster a positive learning environment, encouraging participant engagement, and facilitating knowledge transfer and skill development.</li>
</ul><ul><li>Collaborate with subject matter experts and managers to gather and update training materials, incorporating the latest guidelines and best practices.</li>
</ul><ul><li>Assess training needs and customize training sessions to address specific knowledge gaps and learning objectives of diverse audiences.</li>
</ul><ul><li>Evaluate the effectiveness of training programs through participant feedback, assessments, and performance evaluations, making adjustments as necessary.</li>
</ul><ul><li>Provide individual coaching and support to participants, reinforcing learning outcomes and assisting with program implementation.</li>
</ul><ul><li>Work collaboratively with management to enhance training resources, such as presentations, manuals, and online modules.</li>
</ul><ul><li>Stay informed about program updates, industry trends, and emerging practices in care management and community support to ensure up-to-date training content.</li>
</ul><ul><li>Maintain accurate training records, including attendance, participant evaluations, and program documentation.</li>
</ul><ul><li>Perform additional duties as assigned.</li>
</ul>
Education and Experience:
<ul>
<li>Bachelor's degree in a relevant field or equivalent experience in healthcare or training required.</li>
</ul><ul><li>Proven experience in delivering training programs, preferably in the healthcare or social services sector.</li>
</ul><ul><li>Strong knowledge and understanding of healthcare programs, including program guidelines, documentation requirements, and reporting procedures preferred.</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Excellent verbal and written communication skills with the ability to effectively convey complex information to diverse audiences.</li>
</ul><ul><li>Proactive and self-directed, able to quickly grasp program details and adapt to changes.</li>
</ul><ul><li>Exceptional interpersonal skills, fostering collaboration and teamwork.</li>
</ul><ul><li>Proficient in training tools and technologies, including presentation software and learning management systems.</li>
</ul><ul><li>Ability to work independently, manage time effectively, and meet training objectives.</li>
</ul><ul><li>Demonstrated flexibility, adaptability, and a customer-focused approach.</li>
</ul><ul><li>Proficient in Microsoft Office Suite or related software.</li>
</ul>
Physical Requirements:
<ul>
<li>Willingness to travel to different locations to conduct training sessions.</li>
</ul><ul><li>Prolonged periods of sitting at an office desk on the computer.</li>
</ul><ul><li>Lifting: Able to lift up to 15lbs.</li></ul></div>

Program Trainer

<div>Job Summary:

The official job title is Lead Care Manager (LCM).

The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families, as well as Primary Care Providers to ensure they receive necessary medical treatment and support. The LCM will consult with members to determine their needs, develop individualized action plans, and work with care teams to manage the member experience effectively. Providing emotional support, resolving administrative issues, and ensuring timely access to care are key aspects of the position. Compassion, healthcare knowledge, and exceptional customer service are essential qualities for assisting members in becoming self-sufficient in health. The LCM will work with a diverse population of members enrolled in the Enhanced Care Management program, which may involve one or multiple members from the population of focus section below.

Responsibilities:
<ul>
<li>Interview members to assess medical and social determinant of healthcare gaps and provide education about their condition and medication, while developing individualized care plans.</li>
</ul><ul><li>Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.</li>
</ul><ul><li>Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.</li>
</ul><ul><li>Maintain on-going contact with members, via telehealth and in-person visitation.</li>
</ul><ul><li>Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers.</li>
</ul><ul><li>Maintain empathy and professionalism while contacting members and families.</li>
</ul><ul><li>Supporting behavioral health coordination, Substance Abuse and Community Resources.</li>
</ul><ul><li>Perform additional duties as assigned.</li></ul> 


Populations of Focus:
<ul>
<li>Individuals experiencing homelessness: Lacking a fixed, regular, and adequate nighttime residence.</li>
</ul><ul><li>Individuals at risk for avoidable hospital or emergency department utilization: Five or more emergency room visits in a six-month period that could have been avoided with appropriate outpatient care or improved treatment adherence.</li>
</ul><ul><li>Individuals with Serious Mental Health and/ or substance use disorder needs: Adults who meet the eligibility criteria for participation in, or obtaining services through Specialist mental health services or the Drug Medi-Cal organized delivery system or Drug Medi-Cal program.</li>
</ul><ul><li>Individuals transitioning from incarceration/Justice Involved: Adults transitioning from a correctional setting or transitioned from a correction setting within the past 12 months, or children and youth who are transitioning from a youth correctional facility or transitioned from being in a youth correctional facility within the past 12 months.</li>
</ul><ul><li>Adults living in the community and at risk for long-term care institutionalization: Adults who are living in the community who meet the SNF Level of Care criteria; or who require lower-acuity skilled nursing or equipment for prevention, diagnosis, or treatment of acute illness or injury.</li>
</ul><ul><li>Adult nursing facility residents transitioning to the community: Adult nursing residents who are interested in moving out of the institution, and are likely candidates to do so successfully, and are able to reside continuously in the community.</li>
</ul><ul><li>Children and youth enrolled in California Children's Services (CCS) or CCS Whole Child Model (WCM) with Additional Needs Beyond the CCS condition: Children and youth enrolled in CCS or CCS WCM and are experiencing at least one complex social factor influencing their health.</li>
</ul><ul><li>Children and Youth Involved in Child Welfare</li>
</ul><ul><li>Individuals with Intellectual/ Developmental Disabilities: Adults who have a diagnosed I/ DD and qualify for eligibility in any other adult ECM population of focus.</li>
</ul><ul><li>Pregnant and Postpartum individuals; Birth Equity Population of Focus: Adults and youth who are pregnant or postpartum and qualify for eligibility in any other adult or youth ECM POF, or are subject to racial and ethnic disparities.</li>
</ul>
Education and Experience:
<ul>
<li>High school diploma or GED required.</li>
</ul><ul><li>Minimum of 1 year experience in case management, member care, customer 
service, call center, or member care required.</li>
</ul><ul><li>Valid California driver's license and valid vehicle insurance required.</li>
</ul><ul><li>MA certificate or medical terminology knowledge preferred.</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Excellent communication, interpersonal, customer service and organizational skills.</li>
</ul><ul><li>Computer skills for documentation, email and chat support.</li>
</ul><ul><li>Proficient skills in working independently and collaboratively in a team to provide member care.</li>
</ul><ul><li>Proficiency in multitasking, organization, and attention to detail is required for effectively providing care to multiple members simultaneously.</li>
</ul><ul><li>Candidates should exhibit the capability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner.</li>
</ul><ul><li>Applicants must demonstrate proficient speaking, reading, and typing abilities and possess strong proofreading skills.</li>
</ul>
Physical Requirements:
<ul>
<li>Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate.</li>
</ul><ul><li>Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment.</li>
</ul><ul><li>Prolonged periods of sitting at an office desk on the computer.</li>
</ul><ul><li>Lifting: Able to lift up to 15lbs.</li></ul></div>

Patient Care Coordinator

Join American TrueCare, Inc. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American TrueCare, Inc.

About Company

Program Trainer

Patient Care Coordinator