Qureos Mentor

American Water

<div><div><div><b>Requisition ID: </b>109741</div><br>
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Share Our Purpose. Be Yourself. Feel Valued.</b></div><br>
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People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health &amp; wellness, emotional &amp; well-being, and savings for current &amp; future goals.</div><br>
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We are <b>Beautifully Different</b>. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.</div><br>
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About American Water</b><br>
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing&reg; by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water&rsquo;s approximately 7,000 talented professionals leverage their significant expertise and the company&rsquo;s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.</div><br>
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For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.</div><br>
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<div><div><div><h2 class="jobSectionHeader"><b>Job Information</b></h2>
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Salary Range: $70,690 - $102,290</div>
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The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!</div>
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American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Primary Role</b></h2>
</div><div><ul><li>With minimal guidance, responsible for configuring, installing, troubleshooting and providing support to all software/hardware for IT users' desktops, laptops, printers and mobile devices. Advises Level I</li>
<li>Support on moderate to complex technology issues, incidents and problems and provides guidance and direction to Level I support analysts for issues, incidents and problems associated with telephony systems, personal computers, first level LAN/WAN support and adherence to IT standards including PCs and wiring Involved in the rollout and installation of new software packages, upgrades, new desktop hardware and may perform end-user training</li>
<li>Maintains desktop software and hardware; supports mobile workforce</li>
<li>Provides level II and III support, to IT users for software/hardware end-user computing and desktop-based LAN systems; escalates malfunctions to level III support when necessary</li>
<li>Documents problems/ resolutions and maintains asset inventory</li>
<li>Assist with new hire on- boarding,Work with hiring managers, obtain assets, Desk setup, track ID provisioning, provide technical on-boarding on first day</li>
<li>Participates in the testing/ evaluation of new desktop packages and implements prototypes</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Key Accountabilities</b></h2>
</div><div><ul><li>Provides training, guidance, and mentorship to less experienced technicians analysts</li>
<li>Responsible for deploying technological trends and solutions to enhance the enterprises competitive edge</li>
<li>Provides maintenance and support for client products, peripherals, servers, mobile devices, networks and physical moves</li>
<li>Provides maintenance, installation, and support for client software</li>
<li>Configuration, deployment and implementation for new assets and/or lifecycle replacement</li>
<li>Applies and enforces all Change Management policies and procedures</li>
<li>Provides 24 x 7 after hours technical field support</li>
<li>Provides data to assist with root cause analysis process when solving problems and implements solutions that will prevent the problem from reoccurring</li>
<li>Work with vendor support for hardware and software resolutions</li>
<li>Escalates deficiencies in technical processes and inform Management</li>
<li>Documents and maintains local software installs and all site surveys</li>
<li>All other duties as assigned</li>
<li>Forecasts lifecycle replacement for all hardware and present to Management</li>
<li>Performs &amp; audits all asset inventory for assigned locations</li>
<li>Keeps all associated inventory data current</li>
<li>Identifies all missing assets via cross referencing</li>
<li>Completes asset retirements as defined</li>
<li>Ensures IT standards are being adhered to within their respective regional support areas</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Knowledge/Skills</b></h2>
</div><div><ul><li>Strong knowledge and experience related to computer systems, computer peripherals, and technologies.</li>
<li>Thorough understanding of current operating system platforms</li>
<li>Strong knowledge of various mobile devices (i.e. iPhones. iPads, air- cards, rugged field devices)</li>
<li>Thorough knowledge of Microsoft 365 products, e.g., Onedrive, Teams, presentation, data base, project planning</li>
<li>Apple Macbook knowledge</li>
<li>Thorough understanding of wide and local area networks, and associated hardware</li>
<li>Knowledge of VoIP and telephony SKILLS</li>
<li>Excellent written and verbal communication skills along with the ability to absorb and present large amounts of detail through various forms of communications to any level of business users, IT management, or technical role</li>
<li>Demonstrated analytical, problem solving, planning, organizational, time management, critical thinking and risk assessment skills</li>
<li>Excellent interpersonal, people and people management skills (e.g., listening, coaching, facilitating, tact/diplomacy, employee relations, development, motivation, team building).</li>
<li>Excellent client relations skills and customer service orientation</li>
<li>Must be able to suggest plans to integrate new and existing systems</li>
<li>Must be self-directed and able to work effectively in a diverse team environment with little to no direct supervision</li>
<li>Demonstrated ability to facilitate complex discussions in a mixed technical and business team environment</li>
<li>Demonstrated ability to meet stringent deadlines</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Experience/Education</b></h2>
</div><div><ul><li>Bachelor&rsquo;s Degree in Computer Science, Information Systems or other related field preferred or 5 + years in similar role.</li>
<li>Minimum of 5 yrs of hands-on, IT experience supporting desktop software/ hardware products and problem solving/troubleshooting</li>
<li>Experience providing maintenance and support for moderately complex client products</li>
<li>Experience working effectively as a team member with minimal supervision on projects to ensure the high quality of the delivered software/hardware</li>
<li>Experience working effectively on multiple projects that have enterprise-wide impact and require subject matter expertise of software/ hardware support processes</li>
<li>Experience coaching/mentoring desired</li>
<li>Experience with the utility industry is desirable, but not required</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Travel Requirements</b></h2>
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Up to 50% travel as required</div></div></div></div><br>
<div></div><div><b>Join American Water...</b><b>We Keep Life Flowing</b>&trade;</div><br>
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American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants </b><b>based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.</b></div></div></div>

Senior Technology Field Services Specialist

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  Job Description
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 Job Title: Senior, Engineering Project Manager
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 Posting Start Date: 3/31/26
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 Job Description:
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 Compensation Data
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 The Pay Range for this position is $70,690 - - $118,100 per year.
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 The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.
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 In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
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 American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
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 Primary Role
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 This position is responsible for managing (through a team as appropriate) all activities concerned with the delivery of several medium to small capital investment projects from inception to completion, the size and importance of which have a significant impact to Company objectives related to Production, Networks, and/or other water resource or operations systems.
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   Hybrid
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 Key Accountabilities
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   Monitoring and managing budgets and schedules for several medium to small Capital Investment Projects and programs of moderate scope and complexity.
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   Driving efficiency into project delivery through the monitoring of delivery metrics (unit costs, target costs vs. actual, etc.) and pursuit of more effective delivery and procurement approaches.
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   Delivery of assigned Capital Projects in accordance with policies and procedures set for in the Capital Program Management (CPM) system to meet asset needs.
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   Asset Owner satisfaction in accordance with the scope of work agreed upon for each project. Interacts with Operations personnel to ensure project delivery program meets operations needs and is coordinated with operations personnel on operational impacts related to project delivery program.
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   Interaction with Technical Services function regarding standards and requirements. Ensures compliance with established regulatory criteria, specifications, and standards.
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   Interacts with property group, technical services, and other internal groups and external governmental agencies to coordinate land acquisition, easements, rights of ways, permits, certificates, and other project approvals for assigned projects and programs
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 Knowledge/Skills
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   Strong process, project, and program management skills.
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   Strong quantitative skills (e.g., analytical, technical, problem solving).
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   Excellent written and verbal communication skills (e.g., fluency in report writing and presentations).
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   Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting).
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   Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key internal and external stakeholders).
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   Ability to influence across the organization to drive operational work and resource planning activities.
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   Demonstrated ability to effectively problem solve routine and non-routine issues, developing possible solutions to problems and challenges.
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   Ability to execute with urgency, while also maintaining project management discipline and stakeholder engagement.
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   Financial analysis skill, including budget management, business modeling, and basic accounting knowledge.
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   General knowledge of Engineering, Project Management and construction management practices related to planning, design, construction and operations for water resource management facilities, engineering and utility economics and contract administration and construction technology.
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   Working knowledge of regulatory developments, new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines.
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   Knowledge of applicable state and federal regulations
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   Knowledge of employee relations, applicable safety and environmental regulations, federal and state water quality and design regulations and technical standards.
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 Experience/Education
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   Bachelor&rsquo;s Degree in Engineering, Construction Management, or related field; advanced degree preferred.
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   Minimum 7 years&rsquo; experience in project delivery of major water resources projects.
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   Consideration will be given for advanced degrees and/or relevant certification(s) in lieu of minimum years of experience.
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   Engineer-in training (EIT) or Project Management Professional (PMP) certification strongly preferred.
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   Valid Driver&rsquo;s License
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 Travel Requirements
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 Less than 20%
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 Competencies
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 Customer obsessed
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 Champions safety
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 Cultivates innovation
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 Collaborates
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 Drives Results
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 Nimble learning
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Senior, Engineering Project Manager

Join American Water and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Water

About Company

Senior Technology Field Services Specialist

Senior, Engineering Project Manager