Qureos Mentor

Americana Restaurants

<div>
 
 
 Role Purpose:
 
 
 
 Plan, direct, or coordinate marketing policies and programs, such as determining the demand for products and services offered and its competitors and identify potential customers.
 
 
 Develop pricing strategies with the goal of maximizing the profits or share of the market while ensuring the customers are satisfied. Oversee product development or monitor trends that indicate the need for new products and services.
 
 
 
 
 
 
 Key responsibilities:
 
 
 
 
 
 Operation Excellence:
 
 
 
 <ul>
 <li>
 Formulate, direct and coordinate marketing activities and policies to promote products and services, working with operation &amp; marketing agencies.
 </li>
 <li>
 Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
 </li>
 <li>
 Initiate market research studies or analyze their findings.
 </li>
 </ul>
 
 
 
 Customer:
 
 
 
 <ul>
 <li>
 Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones.
 </li>
 <li>
 Consider the experience of customers and partners when they interact with our organization.
 </li>
 </ul>
 
 
 
 Growth:
 
 
 
 <ul>
 <li>
 Ensuring that the long-term strategy is in place to assist the organization in achieving its objectives.
 </li>
 <li>
 Initiate and driving the development and launch of new products.
 </li>
 <li>
 Identify business threats and opportunities.
 </li>
 </ul>
 
 
 
 Financial / Project:
 
 
 
 <ul>
 <li>
 Manage and ensure the profitability of each of the products according to the company&rsquo;s objectives.
 </li>
 <li>
 Use metrics to measure progress against objectives for each initiative that is rolled out by the Marketing function.
 </li>
 <li>
 Report on progress made on initiatives, market trends, and return on investment.
 </li>
 <li>
 Benchmark progress against competitors.
 </li>
 </ul>
 
 
 
 People:
 
 
 
 <ul>
 <li>
 Is accountable for team performance &ndash; coaches, mentors the team for KPIs realization in line with Americana culture.
 </li>
 </ul>
 
 
 
 
 
 Experience, Qualifications, Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree, MBA preferred.
 </li>
 <li>
 At least 5 years' experience in an industrial company out of which 2 years as a marketing Associate / Officer.
 </li>
 <li>
 Ability to analyze and innovate to plan and develop both the business and the oneself.
 </li>
 <li>
 Excellent problem-solving skills.
 </li>
 <li>
 Effective communications, negotiation, and networking skills
 </li>
 <li>
 Strategic Planning and Organization.
 </li>
 <li>
 Analytical Thinking.
 </li>
 <li>
 Technology Savvy.
 </li>
 <li>
 Change Management.
 </li>
 </ul>
</div>

Senior Marketing Associate - KFC

<div>
 
 
 Who we are?
 
 
 
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 
 
 
 Role: Senior HR Specialist
 
 
 
 
 
 
 As a Senior HR Specialist at Americana Restaurants, you will play a pivotal role in shaping the employee experience and supporting the organization&rsquo;s people strategy. This role requires a hands-on HR professional with a strong background in recruitment, onboarding, communication, and training coordination.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage the full recruitment cycle from job posting and sourcing to interviews and onboarding
 </li>
 <li>
 Drive the onboarding process to ensure a smooth and engaging experience for new hires
 </li>
 <li>
 Oversee internal HR communications to keep teams informed and connected
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 <li>
 Coordinate employee training programs and support development initiatives
 </li>
 <li>
 Collaborate with department heads to understand staffing needs and talent priorities
 </li>
 <li>
 Ensure compliance with HR policies, procedures, and labor laws
 </li>
 <li>
 Support HR reporting, data entry, and personnel documentation
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in human resources, Business Administration, or a related field
 </li>
 <li>
 3&ndash;5 years of experience in an HR role, preferably in a fast-paced or multi-brand environment
 </li>
 <li>
 Fluent in English (spoken and written)
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively
 </li>
 <li>
 High attention to detail and organizational skills
 </li>
 <li>
 Proficiency in Microsoft Office and HR software/systems
 </li>
 </ul>
 
 
 
 
 
 Why Join Americana Restaurants?
 
 
 <ul>
 <li>
 Be part of a regional leader with a rich heritage and global partnerships
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 <li>
 Collaborate with dynamic, multicultural teams
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 <li>
 Enjoy opportunities for professional growth and development
 </li>
 <li>
 Work in an environment that values innovation, people, and performance
 </li>
 </ul>
 
 
</div>

Senior Human Resources Associate

<div>
 
 
 Relocation Note: This is an onsite role and requires relocation to Kuwait
 
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Manager Aggregator Growth is responsible for driving revenue performance across multiple brands by optimizing partnerships with delivery aggregators. The role focuses on achieving sales targets, maximizing platform efficiency, and minimizing non-commission spend such as marketing investments, compensations, and credits. This position ensures that the end-to-end order journey is seamless, efficient, and aligned with business goals, enabling stronger conversion, reduced friction points, and enhanced customer experience across all aggregator channels.
 
 
 
 
 
 
 Strategic Accountabilities
 
 
 <ul>
 <li>
 Define the growth strategy for each brand and aggregator, under your responsibility.
 </li>
 <li>
 Build the relationship with the aggregator, supporting senior management during negotiations &amp; contract renewals
 </li>
 <li>
 Act as the in-house expert on aggregator landscape, dynamics and potential disruptions, for responsible markets
 </li>
 </ul>
 
 
 
 
 
 Operational Accountabilities
 
 
 
 
 Aggregator Operations Responsibilities
 
 
 <ul>
 <li>
 Lead aggregator operations management with internal operation stakeholders.
 </li>
 <li>
 Streamline ways of working with aggregators including tech, operations and sales projects.
 </li>
 <li>
 Be custodian of Marketing spends on aggregators and drive it for best ROI for business.
 </li>
 </ul>
 
 
 
 
 
 Project Management Responsibilities
 
 
 <ul>
 <li>
 Provide/institutionalize disciplined visibility into the state of the business under your responsibility (i.e. design and send out reporting matrices, scorecards, reports etc.)
 </li>
 <li>
 Ensure completion of projects &amp; initiatives to meet KPIs; be relentless and disciplined in engaging stakeholders in technology, finance, revenue management, aggregators and others, to deliver KPIs
 </li>
 <li>
 Report &amp; articulate status/progress of respective projects/tasks/responsibilities &ndash; in formal/informal settings
 </li>
 </ul>
 
 
 
 
 
 Commercial responsibilities
 
 
 <ul>
 <li>
 Forecast annual sales and transaction targets with monthly/weekly/daily breakdowns
 </li>
 <li>
 Create monthly/weekly marketing plans to achieve forecasts, with careful consideration of brand/channel cannibalization
 </li>
 <li>
 Minimize the marketing spend on aggregators and maximize conversions/RoI
 </li>
 <li>
 Minimize other expenses on aggregators (e.g. credits paid, commission ramp-up due to breach of thresholds)
 </li>
 <li>
 Identify other key drivers of revenue &amp; profitability (transactions, average check, sales mix, order frequency) and ensure these are addressed in the comprehensive growth plan for respective aggregator
 </li>
 <li>
 Liaise with Brand, FPA and franchisor teams to ensure buy-in/approvals/DoA for all forecasts &amp; growth plans
 </li>
 </ul>
 
 
 
 
 
 Guest experience responsibilities
 
 
 <ul>
 <li>
 Define targets of key guest experience metrics on aggregators (e.g. store ratings) and closely track them
 </li>
 <li>
 Create intervention projects required to address any guest experience deviations and liaise with Brand/HD/CC ops team
 </li>
 </ul>
 
 
 
 
 
 Other Support Responsibilities
 
 
 <ul>
 <li>
 Define the aggregator roll-out playbook, when launching new aggregators
 </li>
 <li>
 Address all the aspects of the deployment that can impact the commercials or guest experience Support the Brand/HD/CC ops team on aggregator channel initiatives, if required
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Sales, or a business related field.
 </li>
 <li>
 Additional training or certifications in analytics, data interpretation, or Excel modeling is an advantage.
 </li>
 <li>
 10&ndash;12 years of experience in an e-commerce, food delivery, or digital marketplace environment.
 </li>
 <li>
 Proven track record in a revenue-driving, growth-focused, or commercial performance role.
 </li>
 <li>
 Strong experience managing relationships with delivery aggregators or digital partners is preferred.
 </li>
 </ul>
 
 
 Skillsets
 
 
 <ul>
 <li>
 Excellent communication, negotiation, and stakeholder management skills.
 </li>
 <li>
 Ability to collaborate effectively across cross-functional teams and all organizational levels.
 </li>
 <li>
 Strong commercial acumen with an understanding of aggregator economics, revenue levers, and promotional mechanics.
 </li>
 <li>
 Deep understanding of e-commerce dynamics, digital sales funnels, and customer journey optimization.
 </li>
 <li>
 Strong relationship-building capabilities with both internal stakeholders and external partners.
 </li>
 <li>
 High level of critical thinking, problem-solving, and decision-making ability.
 </li>
 <li>
 Advanced analytical skills, with proficiency in data analysis, performance metrics, and reporting tools.
 </li>
 </ul>
 
 
</div>

Manager Aggregator Growth (Relocation to Kuwait)

<div>
 
 
 Job Purpose:
 
 
 
 The position is responsible for delivering MEP designs, standards, cost estimates, and BOQs in alignment with overall project plans and ad hoc requirements. The role requires expertise in designing MEP systems for fit-out projects, including restaurants and office spaces&mdash;with a strong emphasis on compliance with UAE regulations and international design codes.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Produce MEP Designs &amp; BOQs as per the Design team&rsquo;s requirements.
 </li>
 <li>
 Produce high level / detailed estimates based on the requirements.
 </li>
 <li>
 Conduct site visits prior to the design process and prepare detailed reports.
 </li>
 <li>
 Ability to propose Value Engineering options to facilitate cost reduction.
 </li>
 <li>
 Review and assess material submittals for compliance with specifications.
 </li>
 <li>
 Conduct detailed reviews of shop drawings.
 </li>
 <li>
 Perform MEP inspections on-site and prepare comprehensive reports.
 </li>
 <li>
 Ensure all designs adhere to Americana MEP guidelines and industry standards.
 </li>
 </ul>
 
 
 
 
 
 Education
 
 :
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering (Electrical / Mechanical)
 </li>
 <li>
 Knowledge of Word, Excel and Power Point is essential.
 </li>
 <li>
 Knowledge of AutoCAD, Autodesk Revit, HAP, Duct sizer , Pipe sizers is a must.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum 4 years of experience as a MEP Design Engineer.
 </li>
 <li>
 Prior experience in Retail / Hospitality sector / F&amp;B brands will be a plus.
 </li>
 </ul>
 
 
 
 
 
 Knowledge:
 
 
 <ul>
 <li>
 Strong ability to read architectural drawings.
 </li>
 <li>
 Solid knowledge of MEP systems, specifications, and local authority compliance.
 </li>
 <li>
 Familiar with Pre-Contract procedures.
 </li>
 <li>
 Proficient in AutoCAD and MS Office (especially Excel).
 </li>
 <li>
 Up-to-date with latest construction technologies.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong knowledge of MEP design principles, techniques, and practices.
 </li>
 <li>
 Experienced in cost management, pre-design budgeting, and preparing estimates with minimal design info.
 </li>
 <li>
 Skilled in reading Architectural/ID drawings and preparing MEP BOQs.
 </li>
 <li>
 Perform detailed quantity take-offs, measurements, valuations, and review tender/contract documents.
 </li>
 <li>
 Collaborate with project managers, engineers, quantity surveyors, and other stakeholders for accurate financial information.
 </li>
 <li>
 Brings innovative ideas to improve MEP efficiency, construction quality, and reduce CapEx.
 </li>
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 Ensures compliance with standards, regulations, and company policies.
 </li>
 <li>
 Knowledgeable about MEP equipment and materials; capable of reviewing and approving submittals.
 </li>
 <li>
 Works with architects, designers, and contractors to align project goals and timelines.
 </li>
 <li>
 Applies value management techniques at project outset.
 </li>
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 Meets deadlines and maintains high-quality work ethics without supervision.
 </li>
 <li>
 Problem-solving through team influence, negotiation, and collective thinking.
 </li>
 <li>
 Strong attention to detail, organizational skills, and ability to manage multiple projects.
 </li>
 <li>
 Excellent verbal, written, analytical, numerical, and time management skills.
 </li>
 <li>
 Works effectively independently or as part of a team; performs well under pressure.
 </li>
 </ul>
 
 
</div>

MEP Designer

<div>
 
 
 Job Purpose
 
 
 
 The Procurement Senior Associate is responsible for managing mid-to-complex procurement activities, supporting sourcing initiatives, analyzing spend data, and ensuring a smooth procurement process. The role includes supplier negotiation, contract support, resolving escalated issues, and working closely with internal stakeholders to achieve cost, quality, and delivery objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Procurement &amp; Sourcing Activities
 
 
 
 &bull; Manage end-to-end purchasing for assigned categories (goods, materials, or services).
 
 
 &bull; Conduct RFQs/RFPs and evaluate supplier proposals using cost and value analysis.
 
 
 &bull; Assist in developing category strategies and savings initiatives.
 
 
 &bull; Recommend best sourcing options based on cost, quality, and risk factors.
 
 
 
 
 
 
 Supplier &amp; Stakeholder Management
 
 
 
 &bull; Act as a key point of contact for suppliers and internal departments.
 
 
 &bull; Monitor supplier performance and address escalations proactively.
 
 
 &bull; Support supplier onboarding, qualification, and compliance checks.
 
 
 &bull; Build strong stakeholder relationships to understand business needs.
 
 
 
 
 
 
 Contract &amp; Negotiation Support
 
 
 
 &bull; Negotiate pricing, commercial terms, delivery schedules, and payment terms.
 
 
 &bull; Assist in drafting and reviewing contracts or framework agreements.
 
 
 &bull; Ensure adherence to legal, regulatory, and internal procurement policies.
 
 
 &bull; Track contract expiries and support renewal or rebid processes.
 
 
 
 
 
 
 Operational Excellence &amp; Process Improvement
 
 
 
 &bull; Analyze spend data to identify savings and efficiency opportunities.
 
 
 &bull; Improve procurement workflows and documentation accuracy.
 
 
 &bull; Support audits, compliance reviews, and continuous improvement initiatives.
 
 
 &bull; Mentor and guide junior procurement associates/buyers.
 
 
 
 Systems &amp; Reporting
 
 
 
 &bull; Maintain accurate procurement data in ERP/procurement systems (SAP, Oracle, Coupa, etc.).
 
 
 &bull; Prepare reports on spend, savings, supplier performance, and procurement KPIs.
 
 
 &bull; Track PO status, delivery schedules, and resolve discrepancies.
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain Management, Procurement, Business Administration, Finance, or a business related field.
 </li>
 <li>
 Professional certifications such as CIPS, CPSM, CSCP, or equivalent are an advantage.
 </li>
 <li>
 Post-graduate studies in supply chain, operations, or business are preferred but not mandatory.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 3&ndash;5 years of procurement or sourcing experience, ideally in multi-category purchasing (goods, materials, or services).
 </li>
 <li>
 Prior experience in F&amp;B, retail, hospitality, or FMCG industries is highly preferred.
 </li>
 <li>
 Hands-on experience managing RFQs/RFPs, negotiating commercial terms, and working with suppliers across diverse markets.
 </li>
 <li>
 Experience working with ERP systems (Oracle, SAP, Coupa, or similar) is essential.
 </li>
 <li>
 Proven track record in cost savings, supplier management, and procurement operations.
 </li>
 <li>
 Exposure to contract drafting, renewals, and compliance processes is an advantage.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Strong understanding of procurement processes, category management, and sourcing methodologies.
 </li>
 <li>
 Proficiency in MS Office (Excel, PowerPoint, Word)
 </li>
 <li>
 Familiarity with procurement analytics, cost modelling, and supplier performance tracking.
 </li>
 <li>
 Ability to interpret contracts, commercial terms, and pricing structures.
 </li>
 <li>
 Working knowledge of ERP/procurement systems (SAP, Oracle Fusion, Coupa).
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Excellent negotiation and communication skills.
 </li>
 <li>
 Strong analytical thinking and attention to detail.
 </li>
 <li>
 Ability to manage multiple priorities and work under pressure.
 </li>
 <li>
 High level of integrity, professionalism, and stakeholder management.
 </li>
 <li>
 Problem-solving mindset with a focus on continuous improvement.
 </li>
 <li>
 Collaborative team player with the ability to build strong cross-functional relationships.
 </li>
 </ul>
</div>

Procurement Senior Associate

<div>
 
 
 Job Purpose
 
 
 
 The Maintenance Supervisor is responsible for managing an inhouse team of technicians and external vendors to make sure the Americana Restaurants, Commissaries and Head/Regional offices are well maintained to the global standards in terms of MEP, General Maintenance, Branding, Compliance, Health &amp; Safety etc. The Supervisor will be the direct point of contact for Regional Operation team and will make sure excellent customer services and SLA are achieved. The Supervisor will be responsible for taking the NSO from the Construction team as per the HO standards and maintained these restaurants to the same standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Reactive Complaint / PPM: Must be able to manage response time for technician and external vendors as per Americana Maintenance SLA/KPI. PPM WO to be completed and monitored as per the SLA and compliance
 </li>
 <li>
 Customer and Stakeholder Management: As a Maintenance supervisor must have excellent customer relationship and stakeholder management. Direct POC for Operation team as per the AOR and must be available and respond during Restaurants Operation time. Stakeholders like Supply chain, Finance, Mall
 </li>
 <li>
 Capex and OPEX Management: Execute the yearly Capex plan for the year end to end(Technical Reports, RFP, and Execution and Reporting) for his AOR. Manage the monthly and yearly OPEX Budget and not overspend. Minimize the jobs from External Vendors by rectifying them through the in-house team and ensure the spares are not replaced unless necessary. Advises supervisor regarding major repairs / changes required.
 </li>
 <li>
 Energy and Sustainability Management: Help Americana Maintenance team with achieving the targets initiatives for the year with IoT projects, Digital thermostats, water and gas consumption, solar panel installation etc.
 </li>
 <li>
 Team Management: Must be able to manage a team of tech. and external vendors. Arranging training for the team through both inhouse and outside trainers. Shift planning and priority planning etc.
 </li>
 <li>
 Personal Growth: Improve skills &amp; efficiency by attending courses. Making sure to use latest digital tech. in daily work and work smart to manage the volume of WO both PPM and RM
 </li>
 </ul>
 
 
 
 
 
 Education
 
 :
 
 <ul>
 <li>
 BSc in Electrical/Mechanical Engineering is a must
 </li>
 </ul>
 
 
 Experience
 
 :
 
 <ul>
 <li>
 5-7 years in an overall Restaurants Maintenance background
 </li>
 <li>
 Strong hands-on and supervisory experience on Kitchen Equipment and MEP, plus have a very good knowledge of KSA market in terms of authority regulations, malls/landlord requirements.
 </li>
 </ul>
 
 
 
 
 
 Skills and Abilities:
 
 
 <ul>
 <li>
 IT Skills: Good knowledge of using Field Management System, MS office skills, CAFM Software&rsquo;s, Iot based apps
 </li>
 <li>
 Language Skills: Must be able to Communicate in English, Arabic speaking would be a big plus, having excellent written and oral capabilities.
 </li>
 <li>
 Valid KSA driving license
 </li>
 </ul>
 
 
</div>

Maintenance Supervisor

A leading restaurant group in Sharjah Emirate is seeking an Assistant Manager for lease administration. The role focuses on managing lease agreements, compliance, and supporting the Real Estate team. Ideal candidates will have 5-7 years of experience in lease administration, strong organizational skills, and fluency in Arabic and English. This position offers an opportunity to oversee a dynamic portfolio and drive efficiency within the service line.

Lease Administration Manager - Retail Real Estate

Join Americana Restaurants and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.