Qureos Mentor

Americana Restaurants

<div>
 
 
 Job Purpose:
 
 
 
 Marketing Lead Krispy Kreme is responsible for integration and execution of the brand marketing plan, brand strategy, strategic planning and management. The position will partner with the Franchisors&rsquo; Team, Brand Operations, Digital Marketing and Cluster Marketing teams to drive Restaurant Sales and Transactions.
 
 
 The marketing role will build a differentiated and relevant brand in all Americana markets by aligning marketing initiatives / programs to support the development of regional and local programs. Will optimize marketing execution through development of tools that improve efficiencies and capabilities at regional level. Will represent Krispy Kreme brand and the customer on cross functional teams and initiatives.
 
 
 
 
 
 
 Scope:
 
 
 
 All Markets the Brand of scope operates in.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop marketing platforms, processes, procedures and tools to enable regional teams to efficiently execute marketing plans and initiatives and improve brand&rsquo;s marketing capabilities.
 </li>
 <li>
 Develop the marketing calendar, defining campaigns, setting marketing mix guidelines, developing creatives briefs, and working with local teams to cascade and execute those campaigns in ME.
 </li>
 <li>
 Lead brand digital media efforts, targeted local digital campaigns, social media and brand influences.
 </li>
 <li>
 Establish market opportunities consisting of partnerships and sponsorships with key organizations, grand opening campaigns and other transaction driving initiatives.
 </li>
 <li>
 Responsible for all internal and external brand messaging elements, including but not limited to in-restaurant POPs, community flyers, radio etc.
 </li>
 <li>
 Utilize consumer research programs to adjust the consumer model in established markets and execute competitor analysis, consumer habits and initiate product improvements to meet market needs.
 </li>
 <li>
 Manage brand marketing assets such as menu framework, new product request, brands style guide and trademarks.
 </li>
 <li>
 Manage the annual marketing budget to ensure all financial goals and deadlines are met.
 </li>
 <li>
 Translates and cascades Americana purpose, vision and strategy execution to the team to instill ownership mindset and motivation to act;
 </li>
 <li>
 Ensures Americana expectations as regards of tools, resources, systems are rightfully communicated, cascaded for the buy in and adhered to by the team;
 </li>
 <li>
 Role models compliance with Americana processes, internal policies, code of conduct and core value behaviors;
 </li>
 <li>
 Is accountable for team performance &ndash; coaches, mentors the team for KPIs realization in line with Americana culture;
 </li>
 <li>
 Follows and teaches the team to live Americana people practices (throughout Americana people cycle, starting with hiring, on boarding through training, development and when necessary exit); Coaches the team for personal development, has identified successor/s and is a mentor for cross functional teams to support Americana growth.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree. In Marketing or related field
 </li>
 <li>
 MBA preferred
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 8-10 years&rsquo; experience with proven results in Marketing at QSR industry
 </li>
 </ul>
 
 
 
 
 
 Knowledge:
 
 
 
 
 <ul>
 <li>
 Solid knowledge of all Marketing Trends in similar businesses.
 </li>
 </ul>
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Proficient with Word, Excel, PowerPoint
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Highly motivated , Creative and Agile
 </li>
 <li>
 Strategic decision making skills
 </li>
 <li>
 Team Management skills to lead the Marketing teams across the Region
 </li>
 <li>
 Strategic business-building oriented thinker
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 </ul>
</div>

Marketing Lead - Krispy Kreme

Job Purpose The Maintenance Supervisor is responsible for managing an inhouse team of technicians and external vendors to make sure the Americana Restaurants, Commissaries and Head/Regional offices are well maintained to the global standards in terms of MEP, General Maintenance, Branding, Compliance, Health &amp; Safety etc. The Supervisor will be the direct point of contact for Regional Operation team and will make sure excellent customer services and SLA are achieved. The Supervisor will be responsible for taking the NSO from the Construction team as per the HO standards and maintained these restaurants to the same standards.Key Responsibilities <ul><li>Reactive Complaint / PPM:&#8239;Must be able to manage response time for technician and external vendors as per Americana Maintenance SLA/KPI. PPM WO to be completed and monitored as per the SLA and compliance</li><li>Customer and Stakeholder Management:&#8239;As a Maintenance supervisor must have excellent customer relationship and stakeholder management. Direct POC for Operation team as per the AOR and must be available and respond during Restaurants Operation time. Stakeholders like Supply chain, Finance, Mall</li><li>Capex and OPEX Management:&#8239;Execute the yearly Capex plan for the year end to end(Technical Reports, RFP, and Execution and Reporting) for his AOR. Manage the monthly and yearly OPEX Budget and not overspend. Minimize the jobs from External Vendors by rectifying them through the in-house team and ensure the spares are not replaced unless necessary. Advises supervisor regarding major repairs / changes required.</li><li>Energy and Sustainability Management:&#8239;Help Americana Maintenance team with achieving the targets initiatives for the year with IoT projects, Digital thermostats, water and gas consumption, solar panel installation etc.</li><li>Team Management: Must be able to manage a team of tech. and external vendors. Arranging training for the team through both inhouse and outside trainers. Shift planning and priority planning etc.</li><li>Personal Growth: Improve skills &amp; efficiency by attending courses. Making sure to use latest digital tech. in daily work and work smart to manage the volume of WO both PPM and RM</li></ul>Education:<ul><li>BSc in Electrical/Mechanical Engineering is a must</li></ul>Experience:<ul><li>5-7 years in an overall Restaurants Maintenance background</li><li>Strong hands-on and supervisory experience on Kitchen Equipment and MEP, plus have a very good knowledge of KSA market in terms of authority regulations, malls/landlord requirements.</li></ul>Skills and Abilities: <ul><li>IT Skills: Good knowledge of using Field Management System, MS office skills, CAFM Software&rsquo;s, Iot based apps</li><li>Language Skills: Must be able to Communicate in English, Arabic speaking would be a big plus, having excellent written and oral capabilities.</li><li>Valid KSA driving license</li></ul>Job Type: Full-time

Maintenance Supervisor

<div>
 
 
 Who we are?
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 Assistant Sales &amp; Catering Manager
 
 
 
 We&rsquo;re looking for a proactive and customer-focused Assistant Sales &amp; Catering Manager to support the execution of sales and catering strategies across our restaurant network. You&rsquo;ll help drive business growth by managing client relationships, coordinating catering operations, and supporting the delivery of sales targets.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support the development and execution of sales and catering plans
 </li>
 <li>
 Assist in managing key client relationships and daily sales activities
 </li>
 <li>
 Coordinate catering orders, logistics, and ensure timely service delivery
 </li>
 <li>
 Help track sales performance, generate reports, and analyze trends
 </li>
 <li>
 Contribute to customer engagement, satisfaction, and retention
 </li>
 <li>
 Ensure execution of promotional campaigns and events
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Sales, Marketing, or related field
 </li>
 <li>
 5&ndash;7 years of experience in sales, catering, or hospitality
 </li>
 <li>
 Strong coordination and client service skills
 </li>
 <li>
 Attention to detail, with ability to manage multiple priorities
 </li>
 <li>
 Excellent communication and organizational skills
 </li>
 </ul>
 
 
</div>

Assistant Sales & Catering Manager

<div>
 
 
 Who we are?
 
 
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 
 
 About the Role:
 
 
 
 We&rsquo;re looking for a results-driven
 
 Assistant Maintenance Manager
 
 to support the operational efficiency, safety, and functionality of our restaurant infrastructure. This role plays a key part in executing maintenance strategies, managing day-to-day operations, and ensuring smooth openings, refurbishments, and equipment upkeep across locations.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Maintenance Strategy &amp; Execution
 
 
 <ul>
 <li>
 Support the implementation of maintenance strategies aligned with operational and financial targets.
 </li>
 <li>
 Drive equipment performance, energy efficiency, and regulatory compliance through structured maintenance programs.
 </li>
 <li>
 Plan and execute preventive maintenance schedules to minimize downtime.
 </li>
 </ul>
 
 
 Operational Maintenance &amp; Project Support
 
 
 <ul>
 <li>
 Manage day-to-day maintenance activities, including service requests and emergency repairs.
 </li>
 <li>
 Monitor maintenance SLAs to ensure timely resolution and adherence to brand standards.
 </li>
 <li>
 Assist in delivering maintenance support for new store openings, refurbishments, and relocations.
 </li>
 </ul>
 
 
 Inventory &amp; Cost Management
 
 
 <ul>
 <li>
 Monitor spare part inventory and ensure availability while optimizing costs.
 </li>
 <li>
 Assist in managing maintenance budgets and identifying cost-saving opportunities without compromising safety or quality.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Mechanical or Electrical Engineering (or a related field).
 </li>
 <li>
 5&ndash;8 years of experience in maintenance or engineering, ideally in F&amp;B, hospitality, or retail sectors.
 </li>
 <li>
 Hands-on experience with HVAC systems, refrigeration, kitchen equipment, and multi-site maintenance.
 </li>
 <li>
 Proven ability to manage teams and contractors in a fast-paced, service-driven environment.
 </li>
 </ul>
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong technical knowledge in maintenance operations and equipment lifecycle management.
 </li>
 <li>
 Solid understanding of regulatory and compliance standards for facility maintenance.
 </li>
 <li>
 Results-oriented, with a focus on execution, safety, and service quality.
 </li>
 </ul>
 
 
 Join a team committed to operational excellence and brand integrity across the region.
 
 
 
 Apply now to become part of our journey at Americana Restaurants.
 
 
 #MaintenanceJobs #FacilitiesManagement #EngineeringCareers #F&amp;BJobs #AmericanaCareers #NowHiring
 
</div>

Assistant Maintenance Manager

<div>
 
 
 Who we are?
 
 
 
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 
 
 
 Role: HR Associate for 6 months
 
 
 
 
 
 
 As a HR Associate at Americana Restaurants, you will play a pivotal role in shaping the employee experience and supporting the organization&rsquo;s people strategy. This role requires a hands-on HR professional with a strong background in recruitment, onboarding, communication, and training coordination.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage the full recruitment cycle from job posting and sourcing to interviews and onboarding
 </li>
 <li>
 Drive the onboarding process to ensure a smooth and engaging experience for new hires
 </li>
 <li>
 Oversee internal HR communications to keep teams informed and connected
 </li>
 <li>
 Coordinate employee training programs and support development initiatives
 </li>
 <li>
 Ensure compliance with HR policies, procedures, and labor laws
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in human resources, Business Administration, or a related field
 </li>
 <li>
 1&ndash;2 years of experience in an HR role, preferably in a fast-paced or multi-brand environment
 </li>
 <li>
 Fluent in English (spoken and written)
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively
 </li>
 <li>
 High attention to detail and organizational skills
 </li>
 <li>
 Very Good in Microsoft Office and HR software/systems
 </li>
 </ul>
 
 
 
 
 
 Why Join Americana Restaurants?
 
 
 <ul>
 <li>
 Be part of a regional leader with a rich heritage and global partnerships
 </li>
 <li>
 Collaborate with dynamic, multicultural teams
 </li>
 <li>
 Enjoy opportunities for professional growth and development
 </li>
 <li>
 Work in an environment that values innovation, people, and performance
 </li>
 </ul>
 
 
</div>

Human Resources Associate - 6 months contract

<div>
 
 
 Job Purpose:
 
 
 
 To manage, lead and support an area team, and to deliver against the key business indicators as laid out in the Annual Operating Plan
 
 
 and measured against Balance Scorecard targets in the 4 main areas:
 
 
 Teams, Sales, Profit, Customer and Restaurant Excellence.
 
 
 
 
 
 
 Scope:
 
 
 
 No. of Restaurants from 10-12 Restaurants.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Planning &amp; Organizing
 
 
 <ul>
 <li>
 Works with RMs to develop restaurant-specific Annual Operating Plans and communicate to the team.
 </li>
 <li>
 Sets with the RMs the monthly restaurant business plan and review monthly.
 </li>
 </ul>
 
 
 
 
 
 Sales and Financial Excellence
 
 
 <ul>
 <li>
 Ensures complete and timely execution of corporate &amp; local marketing programs.
 </li>
 <li>
 Monitor competitors&rsquo; activities and coordinate with operation and marketing managers to keep ahead of competition.
 </li>
 <li>
 Keep his RGMs informed of any competitive activity.
 </li>
 <li>
 Support the implementation of the marketing plan.
 </li>
 <li>
 Support new products launch.
 </li>
 <li>
 Audits cash handling procedures to ensure deposits, receipts for cash, change fund, deletes and paid outs are handled
 </li>
 <li>
 appropriately.
 </li>
 <li>
 Analyze the operations / P&amp;L to determine deviation from standards and coach the concerned RGM to take corrective measures.
 </li>
 <li>
 Monitors the operations effectiveness through the Pace Setter.
 </li>
 <li>
 Analyzes sales, labor, inventory and controllable on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margin and sales growth targets.
 </li>
 <li>
 Coaches and assists RGMs in controlling product, labor, and other controllable expenses in conjunction with the Regional Operations Manager.
 </li>
 <li>
 Approves operating expenditures with guidelines for other controllable and inventory.
 </li>
 <li>
 Ensures that required audits and controls are in place.
 </li>
 </ul>
 
 
 
 
 
 Restaurant Excellence
 
 
 <ul>
 <li>
 Sets customer service standards for the area and drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards.
 </li>
 <li>
 Tracks, analyzes, and identifies root cause of customer complaints and leads management team to implement systematic solutions.
 </li>
 <li>
 Works with RMs to develop R&amp;R plan and lead the R&amp;R activities in his area.
 </li>
 <li>
 Monitors the effectiveness of restaurants operations through KPIs and provide constructive feedback &amp; support.
 </li>
 <li>
 Ensure that all restaurants under his/her supervision can achieve GES/ROCC objectives as per planned.
 </li>
 <li>
 Ensure understanding and awareness of safe &amp; security procedures.
 </li>
 <li>
 Make sure all restaurant managers under his/her supervision are fully aware of any changes happened in the operations or any new products.
 </li>
 <li>
 Ensure that all the business skills in place i.e. One klick, Aloha and Crunch time.
 </li>
 <li>
 Follow up on the periodic maintenance schedule.
 </li>
 <li>
 Oversees prompt and appropriate resolution of all complaints (health inspections, labor office inspections, etc.) within the area and inform the operation manager of serious matters and other issues that may result in legal action.
 </li>
 <li>
 Ensures that Customer Mania mindset is embedded in each restaurant and the RGM sets the example in these areas.
 </li>
 <li>
 Monitors and implements programs to improve order accuracy, speed of service, courtesy, and cleanliness.
 </li>
 <li>
 Coaches and models team involvement in problem solving to improve customer satisfaction.
 </li>
 <li>
 Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operation Manager.
 </li>
 <li>
 Ensure best practices are shared.
 </li>
 </ul>
 
 
 
 
 
 Teamwork
 
 
 <ul>
 <li>
 Working on the outcomes of the EES within his area by coordination with his/her RGMs, analyses, determine corrective action plan, share the outcomes with the Ops manager.
 </li>
 <li>
 Provides input in training needs and training effectiveness.
 </li>
 <li>
 Identifies &amp; develops HIPO&rsquo;s.
 </li>
 <li>
 Enforce and support all training &amp; development plans for all staff under his/her supervision.
 </li>
 <li>
 Evaluate performance of restaurant management in his area against established targets, implementation plan to improve performance.
 </li>
 <li>
 Ensure that restaurant teams understand &amp; apply the safety procedures.
 </li>
 <li>
 Investigate labor problems in his area and consult with operation and HRD manager for serious problems/complaints.
 </li>
 <li>
 Ensures quality performance appraisals (CPI - OPR), individual development plans, bench planning.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Minimum university degree, Tourism &amp; Hotels Management or Business Administration is highly preferable.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry, preferably in multi-outlet food/qsr.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
 </li>
 <li>
 Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
 </li>
 <li>
 Language skills: fluent Arabic and English (Oral/Written)
 </li>
 <li>
 IT Skills: Excellent MS Office.
 </li>
 <li>
 Creative and initiative, Communication &amp; Presentation skills
 </li>
 </ul>
</div>

Area Coach - Krispy Kreme

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 We are seeking a
 
 strategic, insight-driven
 
 Assistant Manager, Loyalty &amp; CRM to shape KFC&rsquo;s customer engagement and retention strategy. This role focuses on connecting store-level and user data to actionable business decisions, guiding loyalty program evolution, and ensuring CRM communications align with KFC&rsquo;s bold, customer-first brand voice. The ideal candidate brings commercial acumen, cross-functional influence, and experience in fast-paced, data-driven environments such as QSR, e-commerce, or food-tech.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Strategic CRM &amp; Loyalty Planning
 
 
 <ul>
 <li>
 Shape and own the loyalty and CRM strategy, ensuring alignment with KFC&rsquo;s brand objectives, customer needs, and market opportunities.
 </li>
 <li>
 Develop and implement targeted CRM campaigns (e.g., email, push notifications, in-app messages, SMS) for customer onboarding, retention, re-engagement, and win-back, aligned with marketing objectives and promotional calendars.
 </li>
 <li>
 Utilize customer data to create highly granular segments based on order history, preferences, behavior, demographics, and app usage patterns to deliver personalized experiences
 </li>
 <li>
 Monitor, analyze, and report on CRM campaign performance, customer churn rates, lifetime value (LTV), and engagement metrics, providing actionable insights for continuous improvement.
 </li>
 </ul>
 
 
 Loyalty Program Leadership
 
 
 <ul>
 <li>
 Lead the evolution of KFC&rsquo;s loyalty program to deepen engagement and repeat transactions.
 </li>
 <li>
 Develop and execute campaigns and initiatives specifically aimed at increasing loyalty member engagement, activity, and satisfaction (e.g., tier-based benefits, bonus point events, exclusive offers).
 </li>
 <li>
 Design and manage the rewards catalog, point accrual rules, and redemption processes, ensuring a compelling and desirable value proposition for members.
 </li>
 <li>
 Collaborate with digital, operations, and product teams to integrate loyalty benefits seamlessly into the customer journey.
 </li>
 <li>
 Stay updated on regional loyalty ecosystems (e.g., Landmark&rsquo;s Shukran, Alshaya&rsquo;s Aura) to benchmark and innovate.
 </li>
 </ul>
 
 
 Insight &amp; Data-Driven Decision Making
 
 
 <ul>
 <li>
 Lead campaign measurements and analysis to drive deep learnings and overall strategy. Should be well-versed with measuring incrementality of campaigns, A/B testing, basic forecasting.
 </li>
 <li>
 Translate complex datasets into actionable insights for leadership, clearly communicating implications and recommended actions.
 </li>
 <li>
 Understand and monitor metrics including CLV, churn, redemption, and campaign effectiveness.
 </li>
 </ul>
 
 
 Creative &amp; Cross-Functional Influence
 
 
 <ul>
 <li>
 Act as a confident influencer, collaborating with stakeholders across marketing, operations, and central CRM/CDP teams.
 </li>
 <li>
 Brief creative teams to ensure messaging and design align with KFC&rsquo;s brand tone &mdash; bold, playful, and customer-first.
 </li>
 <li>
 Ensure CRM communications balance insight-led targeting with brand storytelling.
 </li>
 <li>
 Build strong working relationships with global and regional CRM/CDP partners, sharing brand-specific learnings and adopting best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in marketing, Business, Data Analytics, or related field.
 </li>
 <li>
 4&ndash;6 years of hands-on experience in CRM, loyalty marketing, or customer lifecycle management.
 </li>
 <li>
 Arabic speaker required.
 </li>
 <li>
 Proficiency in analytics tools (e.g., Google Analytics, SQL) and CRM platforms (e.g.,Clevertap, Salesforce, Braze).
 </li>
 <li>
 Demonstrated ability to translate data into strategy (e.g., case studies showing improved retention/CLV).
 </li>
 <li>
 Experience briefing creative agencies and reviewing assets against brand guidelines.
 </li>
 <li>
 Strong project management skills; ability to juggle multiple campaigns and stakeholders.
 </li>
 </ul>
 
 
</div>

AM CRM & Loyalty - KFC

Join Americana Restaurants and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.