Qureos Mentor

Americana Restaurants

<div>
 
 
 Job Purpose:
 
 
 
 The Senior Manager Brand Communications is accountable for setting and driving end-to-end brand communication strategy and execution across the region, ensuring the KFC brand is expressed with clarity, consistency, and cultural relevance at scale.
 
 
 
 
 
 This role goes beyond execution to shape communication strategy, elevate creative standards, and influence how the brand shows up across all consumer touchpoints. Acting as a senior brand custodian, the role leads agency partners and crossfunctional teams to deliver best-in-class, insight-led communication that builds long-term brand equity while supporting commercial and performance objectives.
 
 
 
 
 
 The ideal candidate is a strategic leader with strong creative judgement, capable of balancing global brand frameworks with local market realities, guiding agencies toward outstanding work, and using data and insights to continuously raise the quality and effectiveness of brand communications.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Strategic Leadership: End-to-End Brand Communication
 
 
 
 - Own and lead the development and execution of integrated brand communication strategies from briefing through market delivery.
 
 
 - Translate business objectives, consumer insights, and brand strategy into clear, inspiring, and strategically rigorous creative briefs.
 
 
 - Provide senior-level oversight across all stages of asset development, including concepting, production, adaptation, and rollout.
 
 
 - Ensure all communications consistently reflect KFC&rsquo;s global brand positioning, tone of voice, and creative standards, while driving market relevance.
 
 
 
 
 
 
 2. Brand Custodianship &amp; Communication Excellence
 
 
 
 - Act as the senior brand guardian for KFC across all consumer touchpoints, including paid media, owned channels, and in-restaurant communication.
 
 
 - Set and uphold high creative and executional standards, championing &ldquo;bigger, better, bolder&rdquo; work aligned to brand ambition.
 
 
 - Review, challenge, and approve creative outputs to ensure they build brand equity, deliver clarity of message, and adhere to best-in-class industry benchmarks.
 
 
 - Proactively identify opportunities to strengthen brand expression and consistency across the region.
 
 
 
 
 
 
 3. Performance Marketing &amp; &amp; Full-Funnel Integration
 
 
 
 - Partner closely with media, digital, and performance marketing teams to ensure brand assets are designed for effectiveness across paid digital channels (social, video, programmatic, search).
 
 
 - Ensure creative work is optimized for platform best practices, audience targeting strategies, and performance objectives.
 
 
 - Leverage performance data to inform creative decisions and future communication planning.
 
 
 - Review performance dashboards and collaborate with teams to drive in-flight optimization and continuous improvement.
 
 
 - Ensure brand communication delivers full-funnel impact, balancing long-term brand building with short-term business outcomes.
 
 
 
 
 
 
 4. Localization &amp; Cultural Insight Integration
 
 
 
 - Lead the localization of KFC brand campaigns to reflect local cultural nuances, consumer behavior, and market specific trends.
 
 
 - Leverage insights to shape locally relevant communication assets that resonate with diverse audiences across the region.
 
 
 - Actively track emerging cultural, digital, and creative trends to keep KFC culturally connected and creatively progressive.
 
 
 
 
 
 
 5. Cross-Functional &amp; Agency Collaboration
 
 
 
 - Collaborate closely with media, digital, operations, NPD, and partnership teams to ensure fully integrated brand communication plans.
 
 
 - Lead &amp; manage creative, production, and communication agencies to deliver high-quality, on-time, and onbudget campaign outputs.
 
 
 - Drive accountability across agency partners to deliver work that is on-strategy, on-time, and on-budget.
 
 
 - Influence stakeholders and agencies through strong point of view, clarity of feedback, and collaborative leadership.
 
 
 
 
 
 
 6. Campaign Performance Monitoring &amp; Optimization
 
 
 
 - Define, track and analyze the effectiveness of communication assets using relevant KPIs (brand equity, creative diagnostics, campaign performance, media effectiveness).
 
 
 - Partner with insights and analytics teams to conduct post-campaign evaluations, translating learnings into future briefs and strategies.
 
 
 - Champion a culture of continuous improvement, using data and insights to elevate creative quality and communication effectiveness over time.
 
 
 
 
 
 
 Key Requirements Education &amp; Experience
 
 
 
 - Master&rsquo;s degree in Marketing, Communications, Advertising, Creative Strategy, or a related field.
 
 
 - 9&ndash;10 years of experience in brand communications, advertising, or integrated marketing, across agency and/or client-side roles.
 
 
 - Demonstrated experience leading large-scale, multi-channel brand campaigns and brand-building initiative.
 
 
 - Prior experience in food &amp; beverage or QSR is strongly preferred.
 
 
 - Proven ability to operate at both strategic and executional levels in fast-paced environments.
 
 
 
 
 
 
 Technical &amp; Functional Skills
 
 
 
 - Deep understanding of brand strategy, consumer insights, and creative development processes.
 
 
 - Strong capability to brief, evaluate, challenge, and elevate creative work from concept through execution.
 
 
 - Solid grasp of performance marketing fundamentals and digital media ecosystems.
 
 
 - High visual literacy with exceptional attention to detail and creative judgement.
 
 
 - Strong project management skills with the ability to manage multiple complex workstreams.
 
 
 - Familiarity with creative effectiveness frameworks, campaign measurement tools, and performance analytics.
 
 
 
 
 
 
 Leadership Competencies
 
 
 
 - Strong stakeholder management and influencing skills at senior levels.
 
 
 - Strategic thinker with the ability to translate insight into inspiring creative direction.
 
 
 - Confident decision-maker who balances creativity with commercial impact.
 
 
 - Highly organized, resilient, and comfortable managing ambiguity and pressure.
 
 
 - Passionate about culture, creativity, trends, and consumer behavior.
 
 
 
 
 
 
 Additional Information
 
 
 
 - Flexibility to travel for production shoots, market visits, research, or campaign rollouts.
 
 
 - Ability to work extended hours during major campaign development or production periods.
 
</div>

Senior Manager – Brand Communications

<div>
 
 
 Relocation Note: This is an onsite role and requires relocation to Riyadh, Saudi.
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 
 To excite and delight consumers of all ages with brands that matter via:
 
 
 <ul>
 <li>
 Lead Brand Strategy Implementation
 </li>
 <li>
 Implement Marketing Campaigns and Key Marketing Programs
 </li>
 <li>
 Manage Marketing at KSA Country Level
 </li>
 <li>
 Optimize Marketing Budget and Maximize ROI
 </li>
 <li>
 Develop Actionable Insights from Business, Market and Consumer Data
 </li>
 <li>
 Manage Relationships with Internal and External stakeholders
 </li>
 <li>
 Lead, Motivate, Engage &amp; Develop Team Members
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Brand Strategy Implementation
 
 
 <ul>
 <li>
 Build brand affinity at the market level based on deep understanding of consumer behavior &amp; latest market trends.
 </li>
 <li>
 Identify key growth pillars and develop annual marketing plans in-line with annual operating plans.
 </li>
 </ul>
 
 
 
 
 
 Implement Marketing Campaigns and Key Marketing Programs
 
 
 <ul>
 <li>
 Implement Marketing initiatives in line with aligned annual market development plans.
 </li>
 <li>
 Develop communication plans, activations and promotions and deploy/coordinate for flawless execution of the campaigns.
 </li>
 <li>
 Implement an effective media strategy and media plans maximizing ROI.
 </li>
 <li>
 Collaborate with Brand Marketing and Operations Teams to ensure all campaigns are aligned on time and properly executed.
 </li>
 <li>
 World class execution of the regional campaigns at the store level &amp; on ground activations while amplifying through digital channels.
 </li>
 <li>
 Tracking &amp; measuring the marketing campaigns performances &amp; being able to capture &amp; articulate clear insights on key learnings &amp; way forward.
 </li>
 </ul>
 
 
 
 
 
 Manage Marketing at a Country Level
 
 
 <ul>
 <li>
 Act as Sales &amp; Operations Planning Brand Leader: forecast accuracy, cannibalization and boost plans implementation
 </li>
 <li>
 Assure pricing windows implementation and track government pricing dynamics.
 </li>
 <li>
 Local marketing budget control and management.
 </li>
 <li>
 Develop a complete LSM playbook considering local and actionable consumer insights, e.g. key dates/holidays, core consumer groups and core events, menu costing and profit reports by market.
 </li>
 <li>
 Assure new openings activation playbook implementation.
 </li>
 <li>
 Responsible for the successful rollout of the marketing\delivery campaigns locally.
 </li>
 <li>
 Responsible for local social media calendar, capitalizing on local occasions and trends.
 </li>
 </ul>
 
 
 
 
 
 Develop Actionable Insights from Business, Market and Consumer Data
 
 
 <ul>
 <li>
 Recommend actions based on analysis/create contingency plans to ensure keeping business on track.
 </li>
 <li>
 Keep abreast of global and local market trends &amp; competitor developments.
 </li>
 <li>
 Input insights into brand and innovation plans.
 </li>
 <li>
 Competition tracking per market: LTOs, Pricing, LFL Sales, # Openings.
 </li>
 <li>
 Sound the voice of consumer within the organization through reflecting understanding of consumer insights.
 </li>
 </ul>
 
 
 
 
 
 Optimize Marketing Budget and Maximize ROI
 
 
 <ul>
 <li>
 Plan, manage and monitor marketing budget (with scarcity mind-set).
 </li>
 <li>
 Timely budget commitments and approvals.
 </li>
 <li>
 Budget planning by activity &amp; media channel with focus on digital media.
 </li>
 </ul>
 
 
 
 
 
 Off-Premises Focus
 
 
 <ul>
 <li>
 Delivery plan &amp; menu rationalization by channel for own assets vs aggregators.
 </li>
 <li>
 Curbside &amp; Car hop plan to maximize traffic.
 </li>
 <li>
 CRM &amp; market segmentation to retain &amp; regain our customers.
 </li>
 <li>
 Leveraging VOC tool to capture insights.
 </li>
 <li>
 Digital media planning.
 </li>
 </ul>
 
 
 
 
 
 Manage Relations with Internal and External Stakeholders
 
 
 <ul>
 <li>
 Establish goals, objectives and strategies for task/project.
 </li>
 <li>
 Working with different key stakeholders: delivery team, supply chain, tech, development, call-center, etc.
 </li>
 <li>
 Co-lead agency and vendor relationships to tailor content/LTOs and engagement plans to local customer needs.
 </li>
 </ul>
 
 
 
 
 
 Lead, Motivate, Engage &amp; Develop Team Members
 
 
 <ul>
 <li>
 Build and develop a high performing, cross functional team that can bridge numerous internal and external challenges and stakeholders.
 </li>
 <li>
 Ensure effective on-boarding of new employees.
 </li>
 <li>
 Ensure employee engagement through regular and thorough communication and recognition.
 </li>
 <li>
 Manage performance daily and conduct performance and development reviews.
 </li>
 </ul>
 
 
 
 
 
 Experience, Qualification &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, digital, sales or any related field.
 </li>
 <li>
 Fluency in English and Arabic.
 </li>
 <li>
 8-10 years mandatory experience in Marketing at Quick Service Restaurant industry.
 </li>
 <li>
 Strong understanding of the Saudi market (has worked in Saudi), consumer behavior and product pricing.
 </li>
 <li>
 Strong digital experience and hands-on experience in strategy building and execution.
 </li>
 <li>
 Proficient with Word, Excel, PowerPoint.
 </li>
 <li>
 Strong communication skills, with the ability to work under pressure and experience working on complex projects.
 </li>
 <li>
 Strong cross-functional experience with the ability to manage multiple projects on various levels.
 </li>
 <li>
 Strong ability to work independently and cooperatively in an ambiguous team environment to achieve goals.
 </li>
 </ul>
 
 
 
 
 Role requires regular travel within the region with international travel beyond the region required from time to time.
 
 
 
</div>

Marketing Lead - Pizza Hut (Relocation to Saudi)

<div>
 
 
 Note: This job requires relocation to Riyadh, KSA
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 Fried chicken is an increasingly competitive space in the kingdom, and while KFC has the most loved fried chicken product, it is imperative for the brand to pull itself apart from competitors- local &amp; international. It is therefore key for KFC to establish itself as the undisputedly No.1 loved food brand in the kingdom.
 
 
 We are looking for a dynamic and culturally attuned
 
 Marketing Leader
 
 to lead the brand strategy and execution for
 
 KFC in the Kingdom of Saudi Arabia &amp; Bahrain
 
 . This role is pivotal in ensuring the brand resonates deeply with local culture, connects powerfully with customers, and continues to strengthen its competitive position in the market.
 
 
 You will own the marketing agenda in the Kingdom, from insight-led strategy development to campaign execution, and be responsible for strengthening brand equity, growing awareness, and driving same-store sales growth across our KSA business.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Brand Strategy &amp; Local Relevance
 
 
 <ul>
 <li>
 Lead the development of a distinct, locally relevant brand strategy for KFC in KSA cluster
 </li>
 <li>
 Translate brand positioning into compelling local activations and campaigns.
 </li>
 <li>
 Build deep cultural insight into Saudi consumers.
 </li>
 </ul>
 
 
 Cultural Connection
 
 
 <ul>
 <li>
 Position KFC as a brand of choice by tapping into relevant cultural touchpoints, digital trends, and lifestyle aspirations.
 </li>
 <li>
 Partner with content creators, influencers, and cultural figures to amplify brand relevance.
 </li>
 </ul>
 
 
 Marketing Communications &amp; Campaigns
 
 
 <ul>
 <li>
 Co-conceptualize integrated marketing campaigns across ATL, digital, social, and in-restaurant channels.
 </li>
 <li>
 Influence the creation of campaign development and media planning to ensure high-impact, high-reach executions.
 </li>
 </ul>
 
 
 Growth &amp; Performance
 
 
 <ul>
 <li>
 Drive same-store sales growth through demand-generating brand activations, new product launches, and promotional campaigns.
 </li>
 <li>
 Ensure an accelerated digitization of brand revenues through owned apps, Kiosks and aggregators, whilst ensuring a healthy channel mix between all the revenue channels.
 </li>
 <li>
 Optimize marketing ROI through performance tracking, media effectiveness analysis, and agile learning.
 </li>
 <li>
 Work with agencies to build and optimize media strategies and investments to deliver commercial outcomes at industry leading ROI.
 </li>
 </ul>
 
 
 Leadership &amp; Collaboration
 
 
 <ul>
 <li>
 Partner with cross-functional teams (Operations, Commercial, Finance) to ensure marketing plans are commercially sound and operationally executable.
 </li>
 <li>
 Manage and collaborate with agency partners to deliver excellence in creative, media, and digital execution.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 12+ years of marketing experience, ideally in QSR, FMCG, or global consumer brands.
 </li>
 <li>
 Proven track record in building successful campaigns, and driving commercial growth.
 </li>
 <li>
 Strong cultural acumen and understanding of the Saudi consumer landscape.
 </li>
 <li>
 Passion for culture, digital innovation, and creativity.
 </li>
 <li>
 Data-driven with strong commercial acumen and performance focus.
 </li>
 <li>
 Excellent leadership and stakeholder management skills.
 </li>
 <li>
 Arabic fluency is a strong plus; English proficiency is essential.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Shape the future of one of the most iconic brands in one of the region&rsquo;s fastest-growing markets.
 </li>
 <li>
 Play a leadership role in connecting KFC more deeply with Saudi culture.
 </li>
 <li>
 Be part of Americana Restaurants &ndash; a powerhouse in regional F&amp;B with bold ambitions and strong backing.
 </li>
 </ul>
</div>

Marketing Leadership Role - KFC(Relocate to Riyadh, KSA)

<div>
 
 
 Job Purpose:
 
 
 
 The Director of Restaurant Technology is responsible for defining and leading the end-to-end technology strategy that powers Americana&rsquo;s restaurant/QSR ecosystem across 2,600+ restaurants in 12 countries. This role provides strategic direction, governance, and execution oversight for all restaurant-facing technologies across dine-in, delivery, drive-thru, and pickup channels including POS systems, kitchen automation, digital menu boards, kiosks, handheld ordering, drive-thru technology, and transactional cost-control platforms.
 
 
 
 
 
 The Director is accountable for ensuring that all technologies deployed within the restaurants are stable, secure, scalable, and aligned with brand, market, and operational requirements. The role partners closely with Operations, IT, Digital, Procurement, and vendor ecosystems to ensure technology delivers measurable value, improves customer experience, and enhances operational efficiency.
 
 
 
 
 
 A core responsibility of this role is to lead the IT Service Management capability for all restaurant technologies. The Director builds and governs an ITIL-aligned support framework, ensuring disciplined, structured processes across:
 
 <ol>
 <li>
 Incident Management (rapid and consistent issue resolution across markets)
 </li>
 <li>
 Problem Management (elimination of recurring issues through root-cause analysis)
 </li>
 <li>
 Change Management (controlled deployment of updates, patches, and enhancements)
 </li>
 <li>
 Release &amp; Deployment Management (standardized, risk-free rollouts)
 </li>
 <li>
 Service Request &amp; Knowledge Management (scalable and documented support models)
 </li>
 <li>
 Vendor, SLA &amp; Compliance Management (ensuring partners deliver high uptime and quality)
 </li>
 </ol>
 
 The role ensures that all restaurants receive consistent, high-performing technology support, both onsite and remotely, enabling store managers and frontline teams to operate efficiently and deliver an exceptional customer experience. This leader continuously evaluates innovative and fit-for-purpose solutions that support Americana&rsquo;s growth, operational excellence, and customer-centric mission.
 
 
 
 
 
 
 Scope:
 
 
 
 Restaurants Division Across All Markets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 As the largest restaurant operator in the MENA region,
 
 Americana Restaurants
 
 runs
 
 2,600+ restaurants across 12 countries
 
 , representing world-leading brands including
 
 KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, TGI Fridays, Wimpy, Peet&rsquo;s Coffee
 
 , and several proprietary brands. The Director of Restaurant Technology plays a mission-critical role in enabling operational excellence, customer satisfaction, and scalable digital transformation across all these markets and brands.
 
 
 
 Strategic Leadership &amp; Technology Vision
 
 
 <ul>
 <li>
 Define and lead the Restaurant Technology strategy in alignment with executive leadership, including the CEO, Brand Leaders, CFO, COO, and Digital &amp; Technology Heads.
 </li>
 <li>
 Serve as the primary architect of restaurant technology innovation across all Americana ME markets : UAE, KSA, Kuwait, Qatar, Bahrain, Oman, Jordan, Egypt, Morocco, Kazakhstan, Lebanon, and beyond.
 </li>
 <li>
 Collaborate with Group Technology teams including Infrastructure, Cybersecurity, Cloud, and Enterprise Applications to ensure restaurant-specific requirements are seamlessly delivered.
 </li>
 </ul>
 
 
 Design, Innovation &amp; Customer Experience
 
 
 <ul>
 <li>
 Design, enhance, and customize technology systems that elevate customer experience, improve speed of service, and empower restaurant employees across all dine-in, drive-thru, delivery, and pickup channels.
 </li>
 <li>
 Identify and implement innovative, fit-for-purpose solutions that strengthen Americana&rsquo;s competitive advantage in the QSR and fast-casual sectors.
 </li>
 </ul>
 
 
 Restaurant Technology Systems &amp; Platforms
 
 
 <ul>
 <li>
 Select and govern the right technologies to support multi-brand, multi-country operations, including (but not limited to):
 </li>
 <li>
 POS Platforms (NCR Aloha)
 </li>
 <li>
 Kitchen Automation &amp; KDS (NCR)
 </li>
 <li>
 Digital Menu Boards (DMB)
 </li>
 <li>
 Self-Ordering Kiosks
 </li>
 <li>
 Drive-Thru Systems
 </li>
 <li>
 Handheld Ordering &amp; Payments
 </li>
 <li>
 Restaurant IoT &amp; hardware ecosystems
 </li>
 <li>
 Ensure consistent architecture, integrations, and performance across 2,600+ restaurants.
 </li>
 </ul>
 
 
 Implementation &amp; Rollout Governance
 
 
 <ul>
 <li>
 Oversee the planning, implementation, pilot phases, and full deployment of all new restaurant systems across all brands and markets.
 </li>
 <li>
 Provide strategic direction and technical oversight to internal teams, vendor partners, systems integrators, and implementation SMEs.
 </li>
 <li>
 Own end-to-end rollout governance including testing cycles, cutover planning, migration, training, documentation, and hyper care.
 </li>
 </ul>
 
 
 Stakeholder Collaboration &amp; Business Alignment
 
 
 <ul>
 <li>
 Partner with Brand Leadership, Operations Excellence, Supply Chain, Finance, Digital, and Market GMs to ensure technology solutions meet business needs.
 </li>
 <li>
 Drive clarity in business requirements, end-to-end process mapping, and UAT planning for new and existing systems.
 </li>
 </ul>
 
 
 Vendor, Procurement &amp; Technology Partnerships
 
 
 <ul>
 <li>
 Approve the procurement of technology hardware, software, and services to meet the needs of Americana restaurants across regions.
 </li>
 <li>
 Build and maintain strong partnerships with global and regional vendors (POS vendors, device manufacturers, payment providers, network partners, kiosk suppliers, etc.).
 </li>
 <li>
 Manage contractual SLAs, performance KPIs, service-level governance, and vendor compliance.
 </li>
 </ul>
 
 
 ITIL-Aligned Service Management &amp; BAU Excellence
 
 
 <ul>
 <li>
 Establish and enforce ITIL-driven processes for:
 </li>
 <li>
 Incident Management
 </li>
 <li>
 Problem Management
 </li>
 <li>
 Change &amp; Release Management
 </li>
 <li>
 Service Request Fulfillment
 </li>
 <li>
 Knowledge &amp; Configuration Management
 </li>
 <li>
 Ensure all business-as-usual (BAU) activities are delivered within SLAs across all countries and brands.
 </li>
 <li>
 Lead continuous service improvement (CSI) initiatives to enhance system stability, reduce downtime, and increase operational efficiency.
 </li>
 </ul>
 
 
 Team Leadership &amp; Operating Model Optimization
 
 
 <ul>
 <li>
 Build and optimize a high-performing Restaurant Technology team with the right mix of skills across markets.
 </li>
 <li>
 Define an operating model that combines in-house capabilities with strategic outsourcing for non-core functions, ensuring scalability and efficiency.
 </li>
 <li>
 Provide coaching, development opportunities, and succession planning to ensure long-term organizational strength.
 </li>
 </ul>
 
 
 Innovation, Market Intelligence &amp; Competitive Advantage
 
 
 <ul>
 <li>
 Stay ahead of global QSR and retail technology trends (AI automation, predictive cooking, contactless ordering, robotics, IoT, smart drive-thru, etc.).
 </li>
 <li>
 Continuously evaluate advancements that can be piloted and scaled across Americana restaurants to improve operational performance, reduce cost, and enhance customer experience.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology, Computer Science, Engineering, or a related field is required.
 </li>
 <li>
 A master&rsquo;s in technology, Computer Science, or an MBA is strongly preferred and considered a significant advantage.
 </li>
 <li>
 Additional certifications in ITIL, Cloud Technologies, POS Systems are desirable.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 15+ years of progressive leadership experience in a large multi-market and/or multi-brand Quick Service Restaurant companies- this is mandatory due to the scale and operational complexity of the role. Optional areas of experience could be multi market Retail, or Hospitality also among others.
 </li>
 <li>
 Proven experience managing large, geographically distributed teams across multiple countries or regions.
 </li>
 <li>
 Demonstrated capability in leading major transformation initiatives within a retail or restaurant technology ecosystem, including modernization, digitalization, and operational change.
 </li>
 <li>
 Extensive experience working within a franchise-driven operating model of comparable size and complexity to Americana (multi-brand, multi-country, high-volume operations).
 </li>
 <li>
 Strong background in designing, architecting, and implementing restaurant IT systems, including POS, kitchen automation, kiosks, drive-thru, digital menu boards, handheld ordering, and related store technologies.
 </li>
 <li>
 Deep experience in end-to-end IT implementation lifecycle including strategy, design, development, rollout, testing, UAT, deployment, and hyper care.
 </li>
 <li>
 Hands-on experience collaborating with cross-functional teams and global vendors, managing SLAs, and driving service excellence in a high-pressure operational environment.
 </li>
 </ul>
 
 
 
 
 
 Knowledge:
 
 
 <ul>
 <li>
 Strong knowledge and work experience with POS NCR Aloha or close equivalent is a must
 </li>
 <li>
 Excellent knowledge of Restaurant Technology systems and infrastructure, knowledge of NCR
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Superior analytical and problem-solving capabilities
 </li>
 <li>
 A strong strategic and business mindset
 </li>
 <li>
 Excellent organizational and leadership skills
 </li>
 <li>
 Outstanding communication and interpersonal abilities
 </li>
 <li>
 Has the ability to extract and distill requirements, and know how to turn these into reality using technology
 </li>
 <li>
 Strong business relationship management skills and stakeholder management
 </li>
 <li>
 Attention to detail and excellent time management skills
 </li>
 <li>
 Ability to work effectively in a fast paced, dynamic environment &ndash; ability to deal with ambiguity and think outside the box
 </li>
 <li>
 Strong vendor management skills
 </li>
 </ul>
</div>

Director Restaurants Technology

<div>
 
 
 Who we are?
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 
 
 
 Purpose of the role:
 
 
 
 The Commissary Manager is responsible for leading end-to-end commissary operations to ensure safe, efficient, and high-quality production across all facilities. The role focuses on operational excellence, team leadership, food safety and HSE compliance, cost control, and continuous process improvement, while leveraging data and reporting to drive performance, manage risks, and support business growth.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Operational Oversight:
 
 
 <ul>
 <li>
 Manage daily operations and delivery across all facilities
 </li>
 <li>
 Ensure production schedules are met efficiently and safely
 </li>
 <li>
 Assure product quality complies with standards
 </li>
 </ul>
 
 
 Team Leadership:
 
 
 <ul>
 <li>
 Hire, train, and supervise staff at the commissary
 </li>
 <li>
 Lead production to comply with standards
 </li>
 </ul>
 
 
 Quality Assurance &amp; HSE:
 
 
 <ul>
 <li>
 Implement and maintain quality control measures and food safety protocols
 </li>
 <li>
 Monitor compliance with food safety regulations and standards
 </li>
 <li>
 Ensure OHSE compliance at the facility
 </li>
 </ul>
 
 
 Process Improvement:
 
 
 <ul>
 <li>
 Lead teams to analyze production processes, identify areas for improvement and implement best practices.
 </li>
 <li>
 Collaborate with teams to optimize workflows and reduce waste
 </li>
 </ul>
 
 
 
 
 
 Budget and Cost Control
 
 
 <ul>
 <li>
 Develop and manage the facility&rsquo;s budget.
 </li>
 <li>
 Monitor expenses and optimize resource allocation
 </li>
 </ul>
 
 
 
 
 
 Reporting and Analysis:
 
 
 <ul>
 <li>
 Maintain accurate records of production, quality control and safety audits
 </li>
 <li>
 Prepare and present operational reports to upper management on performance metrics
 </li>
 <li>
 Utilize data analysis to make informed decisions and drive improvements
 </li>
 </ul>
 
 
 
 
 
 Crisis Management:
 
 
 <ul>
 <li>
 Develop and implement contingency plans for emergencies or production disruptions
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 University degree in mechanical engineering, food technology, process engineering, operation management, or similar
 </li>
 <li>
 Mandatory minimum 5+ years of experience in food production; preferability with poultry production / vegetable / salad production; at least 3 years in a managerial role.
 </li>
 <li>
 Proficiency in quality control, managing budget, and production costing
 </li>
 <li>
 Advantage with GFSI or related lead auditor experience
 </li>
 <li>
 Starting up of new facility and factory experience
 </li>
 <li>
 Strong problem-solving and analytical abilities
 </li>
 <li>
 Exceptional communication and interpersonal skills toward managing the team and stakeholders from other departments
 </li>
 </ul>
</div>

Commissary Manager

<div>
 
 
 Job Purpose
 
 
 
 The Assistant Brand Manager is a pivotal role within KFC Oman&rsquo;s Marketing team, responsible for supporting the development and execution of brand strategies and campaigns. The role focuses on driving brand growth, market share, and consumer engagement through close collaboration with cross-functional teams and seamless execution of marketing initiatives. A key emphasis of the role is driving sales growth across all channels, including aggregators, through strategic planning, execution excellence, and performance optimization.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Support the development and execution of short- and long-term brand strategies aligned with business objectives, including transaction growth, sales volume, profitability, and market share
 </li>
 <li>
 Execute marketing campaigns across cluster, market, and store levels, adapting strategies to evolving market and consumer trends
 </li>
 <li>
 Monitor brand and channel performance, integrate consumer insights, and apply strong analytical judgment to recommend data-driven actions that address challenges and unlock growth opportunities
 </li>
 <li>
 Conduct competitive analysis to inform marketing plans and strengthen KFC&rsquo;s competitive positioning in the QSR market
 </li>
 <li>
 Develop and execute long-term and monthly visibility plans with aggregator platforms, managing aggregator relationships and channel-specific growth initiatives
 </li>
 <li>
 Analyze channel-wise performance across delivery, dine-in, takeaway, and aggregators, collaborating with aggregator partners to optimize visibility, promotions, campaign execution, and ROI.
 </li>
 <li>
 Partner with cross-functional teams (Operations, Revenue Management, Legal, etc.) to ensure effective implementation of brand and marketing initiatives, leveraging strong communication and stakeholder management skills
 </li>
 <li>
 Lead the briefing, development, and rollout of advertising, promotions, media plans, POS materials, packaging, and campaign assets
 </li>
 <li>
 Manage agencies and suppliers to ensure timely, high-quality campaign delivery
 </li>
 <li>
 Execute digital marketing, CRM, and social media initiatives to support brand visibility, engagement, and campaign effectiveness
 </li>
 <li>
 Deliver value-driven and innovative initiatives that enhance the end-to-end KFC guest experience and strengthen brand perception versus competitors
 </li>
 <li>
 Collaborate with the regional MENA team to localize product and innovation calendars for the Oman market and support new product launches aligned with local customer preferences and market trends
 </li>
 <li>
 Support profitability across products and campaigns by managing budgets, timelines, and projects with strong execution discipline
 </li>
 <li>
 Work closely with internal stakeholders to drive creativity, innovation, strategic alignment, and brand consistency
 </li>
 <li>
 Act as a brand champion, reinforcing KFC values and marketing excellence
 </li>
 <li>
 Demonstrate agility and adaptability in a fast-paced, evolving business environment
 </li>
 </ul>
 
 
 
 
 
 Qualifications, Experience &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or related discipline (MBA an advantage)
 </li>
 <li>
 4&ndash;6 years of relevant marketing experience (QSR, FMCG, or agency preferred)
 </li>
 <li>
 Regional exposure or familiarity with the GCC / MENA market
 </li>
 <li>
 Creative and customer-centric mindset
 </li>
 <li>
 Strong problem-solving capability
 </li>
 <li>
 Fluency in English and Arabic (mandatory)
 </li>
 <li>
 Willingness to relocate to Oman
 </li>
 </ul>
 
 
 
 
 
 Why Join KFC Oman?
 
 
 
 This role offers an exciting opportunity to work with one of the world&rsquo;s most iconic brands while making a direct impact on KFC&rsquo;s growth in Oman. You will be part of a dynamic, high-performing team, work on innovative marketing initiatives, and gain strong regional exposure within the MENA market&mdash;ideal for ambitious marketers looking to accelerate their careers.
 
 
 
 
 
 
 
 Relocation to Oman - This role is based in Oman. Candidates must be open to relocating.
 
 
 
</div>

Assistant Marketing Manager - KFC (Relocation to Oman)

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