Qureos Mentor

Americana Restaurants

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 Key Responsibilities :
 
 
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 AMC Monitoring:
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 Contract Obligations such as PPMs, SLAs etc. to be monitored
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 Completion of Preventive Maintenance Calls as per PPM schedule
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 Physically Monitor PPMs .
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 Reactive Complaint:
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 Completion of Reactive Maintenance call as per the Priority.
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 Obtain quotes within a max of 3 days where for both Casual and AMCs vendors.
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 Timely completion of the LPO jobs as per the SLA's &amp; KPI's agreed in AMC's / LPO's.
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 Physically Verification 60% of the RM and PO Jobs.
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 Survey Store Visits:
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 Visit each store at least once a quarter
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 Condition Audit:
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 Conduct and Report Bi - Annually Facility Audit - Look and feel
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 Conduct and report Annually Facility Audit Report &ndash; Detailed
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 Asset Register:
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 Capture Asset details for the equipment under AMC's
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 Project takeover - Snag List
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 Customer and Stakeholder Management:
 
 As a Maintenance Supervisor, must have excellent customer relationship and stakeholder management skills. Direct point of contact (POC) for the Operation team as per the Area of Responsibility and must be available and responsive during restaurant operation times. Stakeholders include Supply Chain, Finance, and Mall management.
 
 
 
 
 
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 Capex and Opex Management:
 
 Execute the yearly Capex plan for the year end-to-end (Technical Reports, RFP, and Execution and Reporting) for assigned AOR. Manage the monthly and yearly Opex Budget and avoid overspending. Minimize jobs from external vendors by rectifying them through the in-house team and ensure spares are not replaced unless necessary. Advise the team regarding major repairs or changes required.
 
 
 
 
 
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 Energy and Sustainability Management:
 
 Help the Americana Maintenance team achieve yearly target initiatives with IoT projects, digital thermostats, water and gas consumption management, solar panel installations, etc.
 
 
 
 
 
 &bull;
 
 Team Management: Must
 
 be able to manage a team of technicians and external vendors. Arrange training for the team through both in-house and external trainers. Handle shift planning and priority planning efficiently.
 
 
 
 
 
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 Personal Growth:
 
 Improve skills and efficiency by attending courses. Ensure the use of the latest digital technology in daily work and work smart to manage the volume of work orders (both PPM and RM
 
 
 
 
 
 
 Qualifications, Experience &amp; Skills:
 
 
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 Minimum of 5 years applicable work experience in facilities, maintenance, MEP, HVAC operations and Management.
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 Good communication, time, and stakeholder management skills.
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 BSc in Electrical or Mechanical Engineering is preferable
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 Driver's license is mandatory
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 Working knowledge of any field maintenance system.
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 Expert in Preventative Maintenance approach to engineering.
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 Ability to lead and manage a team of technicians.
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 Knowledge of Health, Safety and Legal Compliance regulations.
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 Must possess a positive attitude, work well with stakeholders inside and outside the department and have good oral and written communication skills in English &amp; Arabic.
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 Must be a self-motivated, independent worker who can take limited direction while making good decisions in the workplace.
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Maintenance Supervisor

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 Role Purpose:
 
 
 
 The Procurement Manager is responsible for developing and executing sourcing strategies for direct materials, including food and beverage categories, to ensure cost efficiency, quality, and timely availability. This role drives supplier relationship management, negotiates contracts, and ensures compliance with company standards while supporting menu innovation and operational excellence. By leveraging market insights and aligning procurement activities with business objectives, the manager plays a critical role in delivering value to both internal stakeholders and customers.
 
 
 
 
 
 
 What You&rsquo;ll Own:
 
 
 <ul>
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 Develop and implement sourcing strategies for direct categories (food, beverages, packaging) aligned with business objectives and cost targets.
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 Manage supplier relationships to ensure quality, reliability, and compliance with company standards and regulatory requirements.
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 Negotiate contracts and pricing agreements to achieve optimal cost savings and favorable terms for the organization.
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 Monitor market trends and commodity pricing to anticipate risks and opportunities, ensuring proactive procurement decisions.
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 Ensure timely availability of materials by managing purchase orders, lead times, and supplier performance metrics.
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 Collaborate with culinary and operations teams to support menu innovation and new product launches through effective sourcing.
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 Drive cost optimization initiatives without compromising quality or service standards.
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 Maintain accurate procurement data and reports for spend analysis, forecasting, and compliance audits.
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 Implement risk management strategies to mitigate supply chain disruptions and ensure business continuity.
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 Lead continuous improvement projects to enhance procurement processes, efficiency, and supplier performance.
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 Qualification:
 
 
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 Bachelor Degree in Business, preferably Engineering
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 International Trade Certification
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 Experience:
 
 
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 8 to 10 years of procurement experience in Food and Beverage sector.
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 Direct Procurement experience is mandatory.
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 CPMG
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 Role Specific Skills:
 
 
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 Category Management &ndash; Expertise in managing raw materials, food, beverage, and packaging categories, including cost analysis and supplier segmentation.
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 Strategic Sourcing &ndash; Ability to develop sourcing strategies that optimize cost, quality, and supply continuity.
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 Contract Management &ndash; Skilled in drafting, negotiating, and managing supplier agreements and SLAs.
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 Supplier Relationship Management &ndash; Building and maintaining strong partnerships to ensure performance and compliance.
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 Cost Analysis &amp; Budgeting &ndash; Proficiency in analyzing cost structures, forecasting, and managing procurement budgets.
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 Market Intelligence &ndash; Understanding commodity trends, global supply chain dynamics, and risk mitigation strategies.
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 Quality Assurance &ndash; Ensuring all sourced products meet food safety and quality standards.
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 ERP &amp; Procurement Systems &ndash; Hands-on experience with procurement platforms (e.g., SAP, Oracle) for PO management and reporting.
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 Compliance &amp; Governance &ndash; Knowledge of regulatory requirements and internal procurement policies.
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 Project Management &ndash; Ability to lead cross-functional initiatives, such as menu launches or cost optimization projects.
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</div>

Procurement Manager (Direct Procurement)

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 Job Scope:
 
 
 
 At Americana Restaurants, we believe that talent is our most valuable asset, and we&rsquo;re on a mission to ensure Zero-Wasted Talent. As the Head of Talent &amp; Performance Management, you will be the driving force behind this mission, ensuring that every individual across our diverse, global team is empowered to grow, perform, and succeed. You&rsquo;ll lead our approach to Performance Management, feedback culture, and individual development, helping shape the careers of thousands while fostering a Growth Mindset.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
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 Performance Management Excellence
 
 : Lead the design, enhancement, and implementation of a robust Performance Management framework, leveraging cutting-edge tools and techniques to create a culture of continuous excellence and accountability.
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 Americana Development Center Ownership
 
 : Take full ownership of the Americana Development Center, ensuring a consistent, transparent, and fair approach to assessing employee capabilities and potential across the organization. Implement a structured assessment process that accurately reflects performance and developmental needs.
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 Succession Planning &amp; Talent Pipeline
 
 : Conduct and drive succession planning exercises, ensuring a strong internal pipeline of future leaders. Proactively identify high-potential talent and ensure they are on the path to growth and readiness for critical roles.
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 Individual Development Plans (IDPs)
 
 : Drive the setup, execution, and tracking of personalized development plans for high-potential employees and future leaders. Ensure these plans are tailored to individual growth while aligning with the company&rsquo;s goals.
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 Leadership Development &amp; Training
 
 : Partner with the Head of L&amp;D to train leaders on tools and strategies, embedding a Growth Mindset across all levels. Lead workshops and sessions on Performance Management and feedback excellence.
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 Feedback Culture
 
 : Be the ambassador of an open feedback culture, ensuring that every employee receives timely, constructive, and actionable feedback, and that managers are equipped to facilitate this process.
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 Talent Dashboards &amp; Skill Ontology
 
 : Own and manage the talent dashboards, leveraging a skill ontology framework to track competencies, development, and talent progression across the organization. Ensure data-driven insights are used to inform talent decisions and growth strategies.
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 Collaboration
 
 : Work closely with the Head of L&amp;D and the Head of Talent Acquisition to shape a seamless employee lifecycle experience; from hiring to developing top talent and building a cohesive, high-performing organization.
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 What You Bring:
 
 
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 Strategic Mindse
 
 t: Proven experience in designing and implementing scalable talent and performance strategies that resonate across complex, international organizations.
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 Tooling Expertis
 
 e: Experience wit
 
 h Oracle H
 
 CM or similar HR systems to optimize talent management processes.
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 Assessment Savv
 
 y: Ideally trained in assessment techniques lik
 
 e MBTI, Lumina Spark, Hog
 
 an, or equivalent, to drive accurate talent identification and development.
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 Collaborative Spiri
 
 t: You excel in building strong cross-functional partnerships and are eager to work in clo
 
 s
 
 e collaboration with the L&amp;D and Talent Acquisition teams to foster a holistic employee journey.
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 Growth Mindset Champio
 
 n: Passionate about cultivating a culture of learning and development, and equipping leaders to guide their teams with a forward-thinking approach.
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 What We Need:
 
 
 
 This role is not just about maintaining the status quo. At Americana Restaurants, we&rsquo;re at the beginning of a transformation in how we approach talent and performance management. While foundational practices are in place, there&rsquo;s room for innovation, consistency, and stronger adoption. We&rsquo;re looking for someone who can bring a fresh perspective, challenge existing norms, and elevate our processes to new heights. You&rsquo;ll need to be both visionary and pragmatic&mdash;capable of driving lasting, impactful change while fostering appreciation for this vital area across the business.
 
 
 
 
 
 
 Education &amp; Experience
 
 
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 8+ years of experience in the area of talent and performance management.
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 Experience in Retail/F&amp;B industry is preferred.
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 Bachelor's in business administration, human resources or a business related discipline, MBA is a plus.
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 Professional Certifications
 
 
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 Certifications in Talent Management, Succession Planning, Performance Management, or Organization Development (e.g., GTML, CTMP, ODCP, or equivalent).
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 Change Management certification (e.g., Prosci, Kotter, or similar) is an advantage.
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 Certified in leadership assessment tools (Hogan, Korn Ferry, MBTI, Lumina, Predictive Index, or similar).
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 Accredited HR professional preferred (CIPD, SHRM‑SCP, or equivalent) preferred.
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 Exposure to HR analytics, digital HR platforms, and AI‑enabled talent systems.
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 </ul>
 
 
</div>

Head of Talent & Performance Management

Join Americana Restaurants and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Americana Restaurants

About Company

Maintenance Supervisor

Procurement Manager (Direct Procurement)

Head of Talent & Performance Management