Qureos Mentor

Americana Restaurants

Americana Restaurants is the largest restaurant operator in the MENA region and Kazakhstan, managing a diverse portfolio of iconic global brands such as KFC, Pizza Hut, Hardee’s, Krispy Kreme, and TGI Fridays, as well as proprietary brands like Wimpy and Chicken Tikka. With nearly fifty years of experience, Americana Restaurants focuses on building communities around the joy of food, offering a range of dining experiences from quick service to casual dining. The company is committed to customer satisfaction and adapting global dining solutions to local tastes.

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 JOB PURPOSE :
 
 
 
 Responsible for managing :The Human Resources Associate will be responsible for overseeing HR activities related to the localization of staffing in all restaurants. This includes ensuring coordinating with the concerned stakeholders the onboarding, training, and retention processes of local employees ,aligned with local labor laws and cultural norms. The position also involves providing administrative support to the P&amp;C team, maintaining employee records, and ensuring compliance with relevant regulations, reporting to Senior Manager &ndash; P&amp;C.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Coordinate the recruitment and onboarding processes for local staff at all restaurants, ensuring compliance with labor laws and local regulations.
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 Collaborate with the P&amp;C team to implement localized training programs for employees, including cultural awareness and customer service best practices.
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 Maintain accurate employee records and ensure compliance with all documentation requirements.
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 Process employee requests and handle HR administrative tasks such as preparing contracts, attendance tracking, and benefits administration.
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 Assist in the development and implementation of HR policies and procedures specific to the local market.
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 Serve as a point of contact for Local employees regarding HR-related inquiries and concerns.
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 Ensure the localization of HR initiatives, programs, and services to support a culturally diverse workforce.
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 Manage employee relations matters by providing guidance and support in resolving workplace issues, promoting a positive and inclusive work environment.
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 Conduct and document exit interviews, analyze feedback to identify trends or areas for improvement, and collaborate with management to enhance employee retention strategies.
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 Provide insights and recommendations based on employee relations trends, turnover data, and exit interview outcomes
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 Support Conflict resolution and disciplinary processes in alignment with company policies and local labor laws
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 Work with operations and FP&amp;A to identify current and future workforce planning
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 Drive employee engagement strategies and action plans
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 Provide insights using HR metrics such as turnover, absenteeism, performance trends, etc
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 Monitor and support employee performance, providing guidance on career development and growth opportunities.
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 Assist in the preparation of HR reports, audits, and compliance documentation.
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 Stay up-to-date with labor law changes and HR best practices within the local market to ensure ongoing compliance.
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 QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:
 
 
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 Bachelor's degree in Human Resources, Business Administration, or a related field.
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 2-3 years of previous experience in human resources, preferably in the foodservice industry or retail.
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 Strong understanding of local labor laws and employment regulations.
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 Excellent communication skills, with fluency in [local language(s)] and English.
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 Strong organizational and administrative skills, with the ability to manage multiple tasks.
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 Proficient in Microsoft Office Suite and HR software.
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 Ability to work in a fast-paced environment and handle confidential information with integrity.
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 Attention to detail and problem-solving skills.
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 </ul>
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Human Resources Associate (UAE National)

Job PurposeThe Maintenance Technician is responsible for the carrying out Corrective, Reactive and Planned Preventive Maintenance of Assets in all Restaurants, Offices and Commissaries, owned/leased etc. by Americana in KSA. He will have to look after Hard &amp; Soft services for example MEP, Kitchen Equipment, Hood Servicing (Monitoring), Fire Protection Systems (Monitoring) etc. and to ensure all the locations occupied by Americana Group are efficiently maintained in a cost-effective manner and implement Americana Standards &amp; Values.Essential Skillsets/Prerequisites<ul><li>Proven experience as a Kitchen Equipment Technician or similar role in a commercial kitchen environment, preferably with previous experience in QSR or Hotel industry</li><li>Extensive knowledge of various types of kitchen equipment, including fryers, ovens, broilers, grills, refrigerators, dishwashers, and ventilation systems, and their components, functions, and maintenance requirements</li></ul>Key Responsibilities<ul><li>Reactive Complaint / PPM: Response Time: As per SLA (4, 12, 72 etc hours). Spares Gathering: within 24 hours. Work Quality: As per Americana Standard. Monitoring PO Jobs: As per PO terms, Mall/Brand Coordination.</li><li>Planned Preventive Maintenance: Monitor (external vendor) and/or perform Planned Preventive Maintenance.</li><li>Corrective Maintenance: Visit each store at least once monthly and conduced store inspection.</li><li>Cost Saving: Minimize the jobs from External Vendors by rectifying them himself. Ensure the spares are not replaced unless necessary. Advises supervisor regarding major repairs / changes required.</li><li>Growth and Customer Focus: Work towards improving customer satisfaction on daily tasks</li><li>Personal Growth: Improve skills &amp; efficiency by attending courses.</li></ul>Qualification &amp; ExperienceEducation:<ul><li>Technical Diploma preferred</li></ul>Experience:<ul><li>2-5 years in restaurant and general maintenance</li><li>Strong hands-on experience on Kitchen Equipment and MEP, plus have a very good knowledge of KSA market in terms of parts availability, authority regulations, malls/landlord requirements</li></ul>Skills and Abilities:<ul><li>IT Skills: Good knowledge of using Field Management System, MS Office skills and able to use phone / computer</li><li>Language Skills: Must be able to Communicate in English, Arabic is a plus, good written and oral capabilities</li><li>KSA driving license</li></ul>Job Type: Full-timePay: ﷼5,000.00 per monthApplication Question(s):<ul><li>Are you currently residing in KSA?</li><li>Do you have a valid 4-wheeler KSA driving license?</li><li>Do you have Kitchen equipment maintenance experience?</li><li>We are offering SAR 5000 per month salary + Medical Insurance + Air Ticket Allowance every 2 years. Are you comfortable with this compensation package?</li></ul>

Kitchen Equipment Technician

Job PurposeThe Maintenance Technician is responsible for the carrying out Corrective, Reactive and Planned Preventive Maintenance of Assets in all Restaurants, Offices and Commissaries, owned/leased etc. by Americana in KSA. He will have to look after Hard &amp; Soft services for example MEP, Kitchen Equipment, Hood Servicing (Monitoring), Fire Protection Systems (Monitoring) etc. and to ensure all the locations occupied by Americana Group are efficiently maintained in a cost-effective manner and implement Americana Standards &amp; Values.Essential Skillsets/Prerequisites<ul><li>Proven experience as a Kitchen Equipment Technician or similar role in a commercial kitchen environment, preferably with previous experience in QSR or Hotel industry</li><li>Extensive knowledge of various types of kitchen equipment, including fryers, ovens, broilers, grills, refrigerators, dishwashers, and ventilation systems, and their components, functions, and maintenance requirements</li></ul>Key Responsibilities<ul><li>Reactive Complaint / PPM: Response Time: As per SLA (4, 12, 72 etc hours). Spares Gathering: within 24 hours. Work Quality: As per Americana Standard. Monitoring PO Jobs: As per PO terms, Mall/Brand Coordination.</li><li>Planned Preventive Maintenance: Monitor (external vendor) and/or perform Planned Preventive Maintenance.</li><li>Corrective Maintenance: Visit each store at least once monthly and conduced store inspection.</li><li>Cost Saving: Minimize the jobs from External Vendors by rectifying them himself. Ensure the spares are not replaced unless necessary. Advises supervisor regarding major repairs / changes required.</li><li>Growth and Customer Focus: Work towards improving customer satisfaction on daily tasks</li><li>Personal Growth: Improve skills &amp; efficiency by attending courses.</li></ul>Qualification &amp; ExperienceEducation:<ul><li>Technical Diploma preferred</li></ul>Experience:<ul><li>2-5 years in restaurant and general maintenance</li><li>Strong hands-on experience on Kitchen Equipment and MEP, plus have a very good knowledge of KSA market in terms of parts availability, authority regulations, malls/landlord requirements</li></ul>Skills and Abilities:<ul><li>IT Skills: Good knowledge of using Field Management System, MS Office skills and able to use phone / computer</li><li>Language Skills: Must be able to Communicate in English, Arabic is a plus, good written and oral capabilities</li><li>Valid KSA driving license</li></ul>Job Type: Full-timePay: ﷼5,000.00 per monthApplication Question(s):<ul><li>Are you currently residing in KSA?</li><li>Do you have a valid 4-wheeler KSA driving license?</li><li>Do you have Kitchen equipment maintenance experience?</li><li>We are offering SAR 5000 per month salary + Medical Insurance + Air Ticket Allowance every 2 years. Are you comfortable with this compensation package?</li></ul>Work Location: In person

Join Americana Restaurants and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Americana Restaurants

About Company

Human Resources Associate (UAE National)

Kitchen Equipment Technician

Kitchen Equipment Technician