Qureos Mentor

Americana Restaurants

<div>
 
 
 Job Purpose
 
 
 
 The Maintenance Supervisor is responsible for managing an inhouse team of technicians and external vendors to make sure the Americana Restaurants, Commissaries and Head/Regional offices are well maintained to the global standards in terms of MEP, General Maintenance, Branding, Compliance, Health &amp; Safety etc. The Supervisor will be the direct point of contact for Regional Operation team and will make sure excellent customer services and SLA are achieved. The Supervisor will be responsible for taking the NSO from the Construction team as per the HO standards and maintained these restaurants to the same standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Reactive Complaint / PPM: Must be able to manage response time for technician and external vendors as per Americana Maintenance SLA/KPI. PPM WO to be completed and monitored as per the SLA and compliance
 </li>
 <li>
 Customer and Stakeholder Management: As a Maintenance supervisor must have excellent customer relationship and stakeholder management. Direct POC for Operation team as per the AOR and must be available and respond during Restaurants Operation time. Stakeholders like Supply chain, Finance, Mall
 </li>
 <li>
 Capex and OPEX Management: Execute the yearly Capex plan for the year end to end(Technical Reports, RFP, and Execution and Reporting) for his AOR. Manage the monthly and yearly OPEX Budget and not overspend. Minimize the jobs from External Vendors by rectifying them through the in-house team and ensure the spares are not replaced unless necessary. Advises supervisor regarding major repairs / changes required.
 </li>
 <li>
 Energy and Sustainability Management: Help Americana Maintenance team with achieving the targets initiatives for the year with IoT projects, Digital thermostats, water and gas consumption, solar panel installation etc.
 </li>
 <li>
 Team Management: Must be able to manage a team of tech. and external vendors. Arranging training for the team through both inhouse and outside trainers. Shift planning and priority planning etc.
 </li>
 <li>
 Personal Growth: Improve skills &amp; efficiency by attending courses. Making sure to use latest digital tech. in daily work and work smart to manage the volume of WO both PPM and RM
 </li>
 </ul>
 
 
 
 
 
 Education
 
 :
 
 <ul>
 <li>
 BSc in Electrical/Mechanical Engineering is a must
 </li>
 </ul>
 
 
 Experience
 
 :
 
 <ul>
 <li>
 5-7 years in an overall Restaurants Maintenance background
 </li>
 <li>
 Strong hands-on and supervisory experience on Kitchen Equipment and MEP, plus have a very good knowledge of KSA market in terms of authority regulations, malls/landlord requirements.
 </li>
 </ul>
 
 
 
 
 
 Skills and Abilities:
 
 
 <ul>
 <li>
 IT Skills: Good knowledge of using Field Management System, MS office skills, CAFM Software&rsquo;s, Iot based apps
 </li>
 <li>
 Language Skills: Must be able to Communicate in English, Arabic speaking would be a big plus, having excellent written and oral capabilities.
 </li>
 <li>
 Valid KSA driving license
 </li>
 </ul>
 
 
</div>

Maintenance Supervisor

A leading restaurant group in Sharjah Emirate is seeking an Assistant Manager for lease administration. The role focuses on managing lease agreements, compliance, and supporting the Real Estate team. Ideal candidates will have 5-7 years of experience in lease administration, strong organizational skills, and fluency in Arabic and English. This position offers an opportunity to oversee a dynamic portfolio and drive efficiency within the service line.

Lease Administration Manager - Retail Real Estate

<div>
 
 
 Job Purpose
 
 
 
 The Operations Manager will lead and inspire a team of passionate coffee professionals to deliver the exceptional Peet&rsquo;s Coffee experience across all stores under your supervision. This role drives operational excellence, elevates guest experience, and builds high-performing teams that embody Peet&rsquo;s values of craftsmanship, care, and community. The Operations Manager will focus on growing sales, profitability, and brand love while ensuring every cup and every interaction reflects Peet&rsquo;s uncompromising quality standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Operational Leadership &amp; Excellence
 
 
 <ul>
 <li>
 Oversee day-to-day operations across all assigned Peet&rsquo;s Coffee locations, ensuring consistent delivery of quality, service, and speed.
 </li>
 <li>
 Drive achievement of sales, EBITDA, and performance targets through strong business insight and on-ground leadership.
 </li>
 <li>
 Review financial, operational, and brand audit outcomes; develop action plans that ensure continuous improvement.
 </li>
 <li>
 Partner with the Quality and Training teams to maintain food safety, health, and operational standards in every store.
 </li>
 <li>
 Conduct regular caf&eacute; visits to assess product quality, equipment maintenance, and the overall guest experience.
 </li>
 </ul>
 
 
 Growth &amp; Brand Development
 
 
 <ul>
 <li>
 Identify and implement initiatives that enhance brand visibility, grow sales, and strengthen Peet&rsquo;s presence in the market.
 </li>
 <li>
 Monitor trade zones, competitor activities, and consumer trends to guide marketing and promotional strategies.
 </li>
 <li>
 Collaborate with cross-functional teams on new store openings, layout design, and location recommendations.
 </li>
 <li>
 Evaluate local marketing campaigns and initiatives (flyers, digital activations, delivery promotions) for impact and ROI.
 </li>
 </ul>
 
 
 People &amp; Culture
 
 
 <ul>
 <li>
 Lead, mentor, and develop Area Managers and Store Leaders to create a culture of ownership, accountability, and care.
 </li>
 <li>
 Identify and nurture high-potential team members, building a strong bench for future growth and succession.
 </li>
 <li>
 Recognize and celebrate achievements that reflect Peet&rsquo;s spirit of teamwork and craftsmanship.
 </li>
 <li>
 Provide continuous coaching and constructive feedback to help teams deliver operational excellence and authentic guest experiences.
 </li>
 </ul>
 
 
 Performance &amp; Strategy
 
 
 <ul>
 <li>
 Conduct weekly business reviews with Area Managers to assess sales performance, operational consistency, and growth opportunities.
 </li>
 <li>
 Finalize and manage annual business and sales budgets, aligning store performance with brand goals.
 </li>
 <li>
 Analyze key business metrics to identify patterns, anticipate challenges, and act proactively.
 </li>
 <li>
 Lead cross-functional discussions to ensure operational initiatives support Peet&rsquo;s long-term growth strategy.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Hospitality, or a related field.
 </li>
 <li>
 Postgraduate studies in Business or FMCG Management are preferred.
 </li>
 <li>
 Minimum 7 years of experience in food &amp; beverage operations, ideally with a premium coffee or caf&eacute; brand.
 </li>
 <li>
 Proven track record in leading multi-unit teams, driving profitability, and enhancing guest experience.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Strong business acumen and analytical ability.
 </li>
 <li>
 Excellent command of MS Office and operational reporting tools.
 </li>
 <li>
 Fluent in English and Arabic; a third language is a plus.
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Passion for Coffee and Guest Experience
 </li>
 <li>
 Strategic Thinking and Business Insight
 </li>
 <li>
 People Leadership and Talent Development
 </li>
 <li>
 Creativity and Innovation in Operations
 </li>
 <li>
 Effective Communication and Collaboration
 </li>
 <li>
 Agility and Decision-Making Under Pressure
 </li>
 <li>
 Culture Building and Team Engagement
 </li>
 </ul>
</div>

Operations Manager - Peet's Coffee

<div>
 
 
 Note: The job will be based in either Jeddah or Medina.
 
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Maintenance Supervisor is responsible for managing an inhouse team of technicians and external vendors to make sure the Americana Restaurants, Commissaries and Head/Regional offices are well maintained to the global standards in terms of MEP, General Maintenance, Branding, Compliance, Health &amp; Safety etc. The Supervisor will be the direct point of contact for Regional Operation team and will make sure excellent customer services and SLA are achieved. The Supervisor will be responsible for taking the NSO from the Construction team as per the HO standards and maintained these restaurants to the same standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Reactive Complaint / PPM: Must be able to manage response time for technician and external vendors as per Americana Maintenance SLA/KPI. PPM WO to be completed and monitored as per the SLA and compliance
 </li>
 <li>
 Customer and Stakeholder Management: As a Maintenance supervisor must have excellent customer relationship and stakeholder management. Direct POC for Operation team as per the AOR and must be available and respond during Restaurants Operation time. Stakeholders like Supply chain, Finance, Mall
 </li>
 <li>
 Capex and OPEX Management: Execute the yearly Capex plan for the year end to end(Technical Reports, RFP, and Execution and Reporting) for his AOR. Manage the monthly and yearly OPEX Budget and not overspend. Minimize the jobs from External Vendors by rectifying them through the in-house team and ensure the spares are not replaced unless necessary. Advises supervisor regarding major repairs / changes required.
 </li>
 <li>
 Energy and Sustainability Management: Help Americana Maintenance team with achieving the targets initiatives for the year with IoT projects, Digital thermostats, water and gas consumption, solar panel installation etc.
 </li>
 <li>
 Team Management: Must be able to manage a team of tech. and external vendors. Arranging training for the team through both inhouse and outside trainers. Shift planning and priority planning etc.
 </li>
 <li>
 Personal Growth: Improve skills &amp; efficiency by attending courses. Making sure to use latest digital tech. in daily work and work smart to manage the volume of WO both PPM and RM
 </li>
 </ul>
 
 
 
 
 
 Education
 
 :
 
 <ul>
 <li>
 BSc in Electrical/Mechanical Engineering is a must
 </li>
 </ul>
 
 
 Experience
 
 :
 
 <ul>
 <li>
 5-7 years in an overall Restaurants Maintenance background
 </li>
 <li>
 Strong hands-on and supervisory experience on Kitchen Equipment and MEP, plus have a very good knowledge of KSA market in terms of authority regulations, malls/landlord requirements.
 </li>
 </ul>
 
 
 
 
 
 Skills and Abilities:
 
 
 <ul>
 <li>
 IT Skills: Good knowledge of using Field Management System, MS office skills, CAFM Software&rsquo;s, Iot based apps
 </li>
 <li>
 Language Skills: Must be able to Communicate in English, Arabic speaking would be a big plus, having excellent written and oral capabilities.
 </li>
 <li>
 Valid KSA driving license
 </li>
 </ul>
 
 
</div>

Maintenance Supervisor (Jeddah or Medina)

<div>
 
 
 Role Purpose:
 
 
 
 The position is responsible for maintaining the lease administration function in the Oman market. The role of lease administration is as a support function to the Real Estate team to manage effective controls, data accuracy &amp; tracking, maintaining an effective audit trail and effective lease signing aligned with Americana standards &amp; policies to meet the department goals.
 
 
 The Assistant Manager shall support the effective management of Americana&rsquo;s new and existing real estate portfolio, including but not limited to lease agreements, authority compliance, database tracking and ensure alignment with strategic objectives. This role encompasses performance monitoring, risk management, lease oversight, and collaboration with key stakeholders to optimize control and compliance objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Process Lease signing as per organizational objectives
 </li>
 <li>
 Monitor and track the status of lease signing forecasted signing monthly.
 </li>
 <li>
 Manage and monitor day-to-day activities within your geographical area that supports the operations of the Portfolio Lease Administration Service Line
 </li>
 <li>
 Oversee company portfolio of retail store leases and supervise individuals in the Lease Administration Department in your market (where applicable_.
 </li>
 <li>
 Support and assist with Americana&rsquo;s Restaurant Division initiatives &amp; change management
 </li>
 <li>
 Recommend new approaches, policies, and procedures to effect continual improvements in the efficiency of services performed
 </li>
 <li>
 Ensure Americana standards are implemented, met and maintained
 </li>
 <li>
 Ensure Americana&rsquo;s lease signing process is consistently applied and maintained.
 </li>
 <li>
 Own execution of compliance &amp; risk management initiatives, ensuring compliance with lease terms and regulatory requirements within the required SLA&rsquo;s as well as identifying potential risks in lease agreements and providing recommendations for resolution
 </li>
 <li>
 Provide timely and accurate documentation and reporting
 </li>
 <li>
 Execute special projects as assigned by Line Manager
 </li>
 <li>
 Collaborate on high profile projects that will require special attention and reporting
 </li>
 <li>
 Manage, train, and develop team members in your market.
 </li>
 <li>
 Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines
 </li>
 <li>
 Closely track and provide updates to the plan for securing NSOs.
 </li>
 <li>
 Track critical dates (renewal options, kickouts, rights to terminate and expirations) for existing stores and generate and maintain several reports and weekly updates with respect to same.
 </li>
 <li>
 Ensure that all stores with upcoming critical dates are addressed with management in a timely manner and follow through with decisions while meeting critical deadlines.
 </li>
 <li>
 Draft and/or review lease amendments and termination agreements with respect to existing stores.
 </li>
 <li>
 Assist in the development and implementation of procedures to ensure the integrity of the lease database system.
 </li>
 <li>
 Write reports as requested in the lease database system for the Real Estate Department.
 </li>
 <li>
 Assist in lease preparation and review against Americana policy &amp; top lease conditions
 </li>
 <li>
 Other duties or projects assigned.
 </li>
 <li>
 Maintain an accurate, detailed audit trail for each deal, and track and document decisions related to the same
 </li>
 <li>
 Receive cheques from finance related to the lease agreement, check if they are aligned with the particulars of payments as per lease and ensure they are delivered to the Landlord on timely manner.
 </li>
 <li>
 Follow up with the Landlord on the executed lease agreement &amp; required official documentation in a timely manner, escalating any delays to the Real Estate deal owner
 </li>
 <li>
 Take ownership of all active leases and drive them to closure within defined timelines by overseeing municipal contracts and landlord documentation, ensuring compliance and timely execution of all related legal and operational processes, including the collection of trade license requirements, NOCs, AMCs, and other relevant documents, while maintaining close coordination with the GRD team
 </li>
 </ul>
 
 
 
 
 
 Education
 
 :
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Knowledge of Microsoft Office specifically Word, Excel, Power Point is essential.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 5-7 years&rsquo; experience in lease administration or legal in a retail chain or shopping center environment
 </li>
 <li>
 Strong understanding of regional real estate and/or leasing practices, metrics and municipality/authority regulations
 </li>
 <li>
 Knowledge of legal terms &amp; language of the lease
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency:
 
 
 <ul>
 <li>
 Arabic (Mandatory)
 </li>
 <li>
 English (Mandatory)
 </li>
 <li>
 French (Desirable)
 </li>
 </ul>
 
 
 
 
 
 Knowledge:
 
 
 <ul>
 <li>
 Excellent quality checking &amp; compliance skills
 </li>
 <li>
 Ability to plan, organise and adapt in various situations to meet business objectives
 </li>
 <li>
 Experience of business process re-engineering
 </li>
 <li>
 Experience of extensive Real Estate System Implementation projects
 </li>
 <li>
 Strong analytical abilities
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Ability to interpret complex retail lease language.
 </li>
 <li>
 Exceptional communication and negotiating skills.
 </li>
 <li>
 Ability to meet deadlines.
 </li>
 <li>
 Strong attention to detail and organizational skills.
 </li>
 <li>
 Ability to prioritize and manage multiple projects
 </li>
 <li>
 Strong organizational skills
 </li>
 <li>
 High-quality work ethics without supervision
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 Ability to solve problems by drawing upon the collective thinking of the broader team through influence and negotiation.
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Client relationship management skills.
 </li>
 </ul>
</div>

Assistant Manager Lease Administration

<div>
 
 
 Job Purpose
 
 
 
 The Maintenance Supervisor is responsible for managing an inhouse team of technicians and external vendors to make sure the Americana Restaurants, Commissaries and Head/Regional offices are well maintained to the global standards in terms of MEP, General Maintenance, Branding, Compliance, Health &amp; Safety etc. The Supervisor will be the direct point of contact for Regional Operation team and will make sure excellent customer services and SLA are achieved. The Supervisor will be responsible for taking the NSO from the Construction team as per the HO standards and maintained these restaurants to the same standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Reactive Complaint / PPM: Must be able to manage response time for technician and external vendors as per Americana Maintenance SLA/KPI. PPM WO to be completed and monitored as per the SLA and compliance
 </li>
 <li>
 Customer and Stakeholder Management: As a Maintenance supervisor must have excellent customer relationship and stakeholder management. Direct POC for Operation team as per the AOR and must be available and respond during Restaurants Operation time. Stakeholders like Supply chain, Finance, Mall
 </li>
 <li>
 Capex and OPEX Management: Execute the yearly Capex plan for the year end to end(Technical Reports, RFP, and Execution and Reporting) for his AOR. Manage the monthly and yearly OPEX Budget and not overspend. Minimize the jobs from External Vendors by rectifying them through the in-house team and ensure the spares are not replaced unless necessary. Advises supervisor regarding major repairs / changes required.
 </li>
 <li>
 Energy and Sustainability Management: Help Americana Maintenance team with achieving the targets initiatives for the year with IoT projects, Digital thermostats, water and gas consumption, solar panel installation etc.
 </li>
 <li>
 Team Management: Must be able to manage a team of tech. and external vendors. Arranging training for the team through both inhouse and outside trainers. Shift planning and priority planning etc.
 </li>
 <li>
 Personal Growth: Improve skills &amp; efficiency by attending courses. Making sure to use latest digital tech. in daily work and work smart to manage the volume of WO both PPM and RM
 </li>
 </ul>
 
 
 
 
 
 Education
 
 :
 
 <ul>
 <li>
 BSc in Electrical/Mechanical Engineering is a must
 </li>
 </ul>
 
 
 Experience
 
 :
 
 <ul>
 <li>
 5-7 years in an overall Restaurants Maintenance background
 </li>
 <li>
 Strong hands-on and supervisory experience on Kitchen Equipment and MEP, plus have a very good knowledge of KSA market in terms of authority regulations, malls/landlord requirements.
 </li>
 </ul>
 
 
 
 
 
 Skills and Abilities:
 
 
 <ul>
 <li>
 IT Skills: Good knowledge of using Field Management System, MS office skills, CAFM Software&rsquo;s, Iot based apps
 </li>
 <li>
 Language Skills: Must be able to Communicate in English, Arabic speaking would be a big plus, having excellent written and oral capabilities.
 </li>
 <li>
 Valid KSA driving license
 </li>
 </ul>
</div>

Maintenance Supervisor (Saudi Nationals)

<div>
 
 
 Role Purpose:
 
 
 
 To support the Government Relations team in managing and executing day-to-day operations related to government documentation, regulatory compliance, and employee-related government services, ensuring timely and accurate processing in alignment with authorities' laws and company policies.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Document Processing &amp; Follow-up:
 
 </li>
 <li>
 Assist in preparing, submitting, and tracking government documents (STL, CDL , Water &amp; SCEO metrics, etc.).
 </li>
 <li>
 Coordinate with ministries and government portals.
 </li>
 <li>
 
 Compliance &amp; Reporting:
 
 </li>
 <li>
 Ensure all government-related transactions comply with Saudi regulations.
 </li>
 <li>
 Maintain accurate records and generate periodic reports in AMR Co portals.
 </li>
 <li>
 
 Coordination:
 
 </li>
 <li>
 Coordinate with internal departments (HR, Admin, Finance) to ensure smooth execution of GR-related tasks.
 </li>
 <li>
 
 System &amp; Portal Management:
 
 </li>
 <li>
 Operate and update government portals (Balady, Amana, ETC).
 </li>
 <li>
 Troubleshoot issues and escalate when necessary.
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or relevant field.
 </li>
 <li>
 Minimum of 1-2 years of proven experience in administration, government relations, business services.
 </li>
 </ul>
 
 
 Knowledge:
 
 
 <ul>
 <li>
 Strong understanding of government relations functions and Saudi Labor Law.
 </li>
 <li>
 Knowledge of trade license management and public relations activities within the Saudi market
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent analytical, interpersonal, and communication skills.
 </li>
 <li>
 Strong organizational and problem-solving abilities.
 </li>
 <li>
 Proven ability to manage complex tasks involving multiple stakeholders.
 </li>
 <li>
 Proficient in MS Office applications, with advanced spreadsheet skills.
 </li>
 <li>
 Valid Saudi driving license.
 </li>
 </ul>
 
 
</div>

Government Relations Associate

Join Americana Restaurants and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.