Qureos Mentor

Amplifon

Amplifon is the global leader in the hearing care retail industry, dedicated to improving the lives of millions of customers since 1950. With a presence in 25 countries and a team of over 20,300 professionals, Amplifon sets the industry standard by empowering individuals to rediscover the emotions of sound through innovative hearing solutions and services.

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 We're looking for a driven individual who is passionate about helping others to become our next&nbsp;
 
 Front Desk Associate!&nbsp;
 
 
 
 As a Front Desk Associate, you are the customer's first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.
 
 
 Individuals with experience in
 
 office administration
 
 or
 
 customer service
 
 as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We're seeking individuals who would have a&nbsp;
 
 positive impact
 
 &nbsp;on our customers and possess the organizational and technical skills to complete administrative tasks.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
 </li>
 <li>
 Scheduling, screening, and confirming new appointments through inbound and outbound calling.
 </li>
 <li>
 Provide customer resolution to any concerns or questions.
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 <li>
 Communicate all relevant customer information to the Hearing Care Professional
 </li>
 <li>
 Collect and record customer payments.
 </li>
 <li>
 Maintain the customer database by updating office records.
 </li>
 <li>
 Inform the customer about hearing care accessory options.
 </li>
 <li>
 Handle walk-ins and after-care for existing customers.
 </li>
 <li>
 Help run office promotions by participating in any marketing and social media initiatives.
 </li>
 <li>
 Support hearing aid maintenance, cleaning and repairs.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 4+ years of experience in a direct customer support role
 </li>
 <li>
 Administrative, front office, or patient care coordinator background
 </li>
 <li>
 Comfortable handling inbound and outbound calling
 </li>
 <li>
 Appointment scheduling and quality phone etiquette
 </li>
 <li>
 Sales-minded and takes initiative
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 Adaptable and detail oriented, with an outgoing, positive demeanor
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 <li>
 Computer literacy, ability to accurately document and file records
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 <li>
 Strong knowledge of Microsoft Office and navigating technology systems
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Standard Schedule:
 
 Monday - Friday, 9am-5pm
 
 
 
 Compensation:
 
 $18/hour starting wage with opportunity to increase up to $21/hour upon successful completion of 90 day training
 
 
 
 Additional Perks
 
 
 <ul>
 <li>
 Ongoing professional training and development
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Insurance (Medical, Dental, Vision)
 </li>
 <li>
 Retirement Options
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Paid Holidays
 
 </li>
 </ul>
 
 
 About Miracle-Ear:
 
 
 
 For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. At Miracle-Ear, you'll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.
 
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate&nbsp;on the basis of&nbsp;race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
 
 
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Front Office Assistant

Join Amplifon and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Amplifon

About Company

Front Office Assistant