Qureos Mentor

Amtrix Infotech Pvt. Ltd.

Incumbents must have experience in ticketing and reservations for passengers in the USA and International market.Job Description:1. Customer Service:<ul><li>Assist customers in booking International air tickets, providing information on flight options, schedules, fares, and restrictions.</li><li>Handle inquiries and resolve issues related to reservations, cancellations, changes, and refunds.</li></ul>2. Booking and Reservations:<ul><li>Utilize booking systems (e.g., GDS systems like Amadeus, Sabre, or Travelport) to search for flights, make reservations, and issue tickets.</li><li>Ensure accuracy in booking details and adhere to airline and agency policies and procedures.</li></ul>3. Knowledge and expertise:<ul><li>Stay updated on airline policies, regulations, and industry trends related to International air travel to and from, USA.</li><li>Provide advice on travel options, including alternative routes, stopovers, and travel times.</li></ul>4. Communication:<ul><li>Communicate effectively with customers through various channels (phone and email) to understand their travel needs and preferences.</li><li>Build rapport with customers to enhance their overall experience and encourage repeat business.</li></ul>5. Problem-Solving:<ul><li>Handle customer complaints and disputes professionally, striving to find satisfactory resolutions.</li><li>Assist travelers with unexpected issues such as flight delays, cancellations, or missed connections.</li></ul>6. Administrative Tasks:<ul><li>Complete administrative tasks related to ticketing, including issuing tickets, processing payments, and maintaining accurate records.</li><li>Manage changes to reservations and ensure that customers receive updated travel itineraries.</li></ul>7. Sales and upselling:<ul><li>Promote additional services such as travel insurance, car rentals, and hotel accommodations to enhance the customer's travel experience.</li><li>Meet sales targets and contribute to the profitability of the agency through effective selling techniques.</li></ul>Qualifications:<ul><li>Education: a diploma or equivalent; additional education or certification in travel and tourism is a plus.</li><li>Experience: Proven experience as a travel agent or in a related customer service role; familiarity with International air travel is preferred.</li><li>Skills: excellent communication and interpersonal skills; proficiency in using computerized reservation and ticketing systems (GDS); ability to multitask and work under pressure.</li><li>Knowledge: understanding of airline ticketing rules, fare structures, and travel regulations; knowledge of destinations, airports, and travel routes.</li><li>Customer Focus: Dedication to providing exceptional customer service and creating positive travel experiences for clients.</li></ul>Job Type: Full-timePay: &#8377;25,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Paid time off</li></ul>Experience:<ul><li>total work: 2 years (Preferred)</li></ul>Work Location: In person

Travel Consultant

Join Amtrix Infotech Pvt. Ltd. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Amtrix Infotech Pvt. Ltd.

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Travel Consultant