Urwah Admin

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
WHY THIS JOB EXISTS 
To serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day guest service operations, enhancing guest experience by being one of the key points of contact for guest interaction in the resort. 
At Anantara, we are proud to represent our resort and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all. 
KEY DUTIES AND RESPONSIBILITIES 
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: 
<ul><li>
Clearly understands the concept of guest services center being the one point of contact for guests.</li></ul> 
<ul><li>
Ensures adherence to:</li></ul> 
<ul><li><ul><li>
Proper and prompt handling of calls</li><li>
Message handling</li><li>
Compliance with request as per SOP</li><li>
Usage of standard phraseology</li><li>
Taking Invilla dining orders</li><li>
Handling seaplane and domestic bookings</li></ul></li></ul> 
<ul><li>
Ensures adherence to duty roster and is punctual.</li></ul> 
<ul><li>
Ensures that work areas, PABX are properly maintained and cleaned.</li></ul> 
<ul><li>
Is updated of VIP/RSVP etc. and repeat guest list.</li></ul> 
<ul><li>
Performs duties of guest services when necessary.</li></ul> 
<ul><li>
Maintains order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.</li></ul> 
<ul><li>
Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.</li></ul> 
<ul><li>
Ensures that traffic sheet for telephone / fax are correct before sending to the accounting dept.</li></ul> 
<ul><li>
Ensures immediate transmission of invoices to the cashiers / front desk.</li><li>
Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (Especially the competition).</li><li>
Ensure to have all the F &amp; B, Spa, activities menu and other information&rsquo;s for quick referral to guest enquires.</li><li>
Ensures that all guest requests are channelled correctly and followed upon effectively.</li><li>
Conducts courtesy calls for all in-house guests.</li></ul> 
<ul><li>
Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.</li><li>
Completes all other shift duties as outlined on shift checklist.</li><li>
Assists in all the other areas of Front office as and when necessary.</li><li>
Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.</li><li>
Maintains knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.</li><li>
Handle Food and Beverage order efficiently and ensure to upsell.</li><li>
Facilitate all guest maintenance requests and other relevant communication to the other department through FCS.</li><li>
Send top 10 issues to GM secretary reported on the month to identify the issues and to take necessary action to prevent them.</li><li>
Develops and maintains a close and harmonious working relationship with all hotel departments.</li><li>
Participates in training programs for the Front Office Department as scheduled.</li><li>
Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Team members must multi &ndash; task, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.</li></ul> 
<ul><li>
Ensures that all correspondence is processed within the set times and handled correctly according to the procedures.</li><li>
Ensure to arrange guest transfers schedule on daily basis and circulate to all relevant departments.</li></ul> 
<ul><li>
Reports and maintains accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.</li></ul> 

Qualifications<ul><li> 
College diploma in hotel management or related field.</li><li>Previous experience as an Guest Service Centre Supervisor in Front Office.</li><li>Excellent oral communication skills.</li><li>Experience with Front Office systems.</li><li>Fluent in English, both written and spoken.</li></ul></div>

Villa Host

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
Your role means relaxation and indulgence to our guests. Aside from providing quality massage therapies and body treatments, your responsibility will include stock monitoring, promoting products to clients, and keeping all areas clean and organized. You will play a big role in creating amazing stories for our guests. 
Qualifications<ul><li> 
Certificate in massage preferably Thai &amp; oil massage.</li><li>Previous spa experience</li><li>Able to communicate in English</li><li>Well groomed and high standard of personal hygiene</li><li>Enthusiastic and willing to learn</li></ul> 
Additional Information 
<ul><li>
Luxury Hotel Experience</li></ul></div>

Spa Therapist

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
As Restaurant Manager you will lead the operations of a specific outlet. Your key duties and responsibilities will be to ensure profitable operations, achieve outlet business goals, accurately forecast business demands, work with management to develop &amp; execute the marketing plan, ensure the manning schedule is up to date, oversee regular preventative maintenance, maintain outlet safety and sanitation standards, and lead by example through a 'hands on' approach to motivate team members to excel. You will also manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximise guest satisfaction and develop team members to enable them to achieve their career goals. 
Qualifications<ul><li> 
College diploma in Hotel Management or related field.</li><li>Previous experience in a Food &amp; Beverage/Restaurant operations management role</li><li>Passion for leadership and teamwork.</li><li>Eye for detail to achieve operational excellence.</li><li>Excellent guest service skills.</li></ul></div>

Restaurant Manager

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara World Islands Dubai employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:<ul><li>
To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.</li><li>
Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.</li><li>
Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders</li><li>
During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.</li><li>
Assist in maintaining a highly motivated and well trained staff</li><li>
Open and close shift in accordance with Manager&rsquo;s Checklist.</li><li>
Train, maintain and enforce all Anantara World Islands Dubai Service Standards</li><li>
Properly execute revenue and check control procedures on shift</li><li>
Maintain a safe and sanitary work environment for all Associates and guests</li><li>
Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)</li><li>
Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.</li><li>
Be on the floor during entire meal period and ensure adequate coverage</li><li>
Ensure that only a quality product is being served</li><li>
Maintain proper Associate uniform standards</li><li>
Manage an effective repair and maintenance program through the use of work orders, inspections, etc.</li><li>
Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)</li><li>
Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates</li><li>
Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.</li><li>
Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara World Islands Dubai&rsquo;s Guarantee of Fair Treatment Policy</li><li>
Identify and recommend incentive programs, new ideas, and methods of operation</li><li>
This is a highly visible guest service position, requiring above average communication skills</li></ul>
#LI-MH1 
Qualifications 
<ul><li>
Previous experience in a Food &amp; Beverage/Restaurant/Outlet operations leadership role</li><li>
Passion for leadership and teamwork</li><li>
Eye for detail to achieve operational excellence</li><li>
Excellent guest service skills</li><li>
Arabic speaker is a plus</li></ul></div>

Outlet Supervisor - Qamar

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens. 
Job Description 
An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.
Key Responsibilities:<ul><li>
Operations Management:<ul><li>
Manage day-to-day outlet operations, including opening/closing procedures.</li><li>
Monitor inventory levels and ensure timely replenishment.</li></ul></li><li>
Team Leadership:<ul><li>
Supervise and train staff to deliver excellent customer service.</li><li>
Create staff schedules and manage performance evaluations.</li></ul></li><li>
Customer Service:<ul><li>
Address customer concerns promptly and professionally.</li><li>
Maintain a welcoming environment to enhance the customer experience.</li></ul></li><li>
Sales and Revenue:<ul><li>
Drive sales to meet or exceed targets.</li><li>
Implement promotions and upsell products/services.</li></ul></li><li>
Compliance and Reporting:<ul><li>
Ensure adherence to safety, hygiene, and company policies.</li><li>
Prepare daily/weekly reports on sales, expenses, and staff performance.</li></ul></li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in business, hospitality, or related field (preferred).</li><li>
2-5 years of experience in hospitality managerial role.</li><li>
Strong leadership, communication, and organizational skills.</li></ul></div>

Outlet Manager

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens. 
Job Description 
You will responsible to complete activities on the preventive maintenance schedule as specified in hotel plans, to clean all work areas after finishing the tasks properly and look after all the tools supplied by the Hotel in a professional manner, and correctly maintain and deposit them after finishing the shift. We also want you to actively participate in the energy conservation programs of the Hotel and to suggest cost saving ideas as and when possible, not limited to the Engineering Department. 
Qualifications<ul><li> 
Must have the appropriate documented training from a technical/vocational institute.</li><li>One year operating experience in a hotel engineering department.</li><li>Good civil or masonry knowledge.</li></ul></div>

Mason

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:<ul><li>
Ensuring that all guest requests are dealt with quickly and professionally, with none forgotten or ignored, and ensure the Guest Service Centre is kept informed of the progress of each request as appropriate.</li><li>
Interacting professionally with all Guest Service Centre when working to solve a guests problem.</li><li>
Liaising and coordinating with colleagues across department, when working to solve a guests problem.</li><li>
Handling all VIP and Special Service requests.</li><li>
Handling of Lost and found record and processes.</li></ul>
#LI-MH1 
Qualifications<ul><li> 
At least 1 years' experience in hotel housekeeping operations</li><li>Effective Team Leader and Admin skills</li><li>Good interpersonal skills</li><li>Proficient in English communication</li><li>Eye for detail</li></ul></div>

Housekeeping Clerk (Coordinator)

Join Anantara and explore 22   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.