Qureos Mentor

ANDAAZ FASHION

<div><h3 class="jobSectionHeader"><b>About Company:</b></h3>
<p>Andaaz Fashion is a Delhi-based fashion e-commerce brand that offers a wide range of ethnic and contemporary wear to customers worldwide. It focuses on quality and customer satisfaction.</p><br>
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<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Handle customer interactions across multiple channels, including calls, chats, emails, leads, and social media platforms.</li><li>
Respond promptly to customer inquiries and provide accurate, valid, and complete information using the right tools and processes.</li><li>
Manage order-related queries, including order status, returns, exchanges, cancellations, and product-related information.</li><li>
Build and maintain strong relationships with customers through open, interactive, and professional communication.</li><li>
Resolve customer complaints effectively by identifying issues, providing appropriate solutions, and following up to ensure resolution.</li><li>
Maintain detailed records of customer interactions, feedback, and actions taken.</li><li>
Collaborate with internal teams (merchandising, logistics, operations) to ensure smooth order fulfillment and service delivery.</li><li>
Identify recurring issues and escalate to management for process improvements.</li><li>
Meet performance targets, including response time, resolution rate, and customer satisfaction scores.</li></ul>
<h3 class="jobSectionHeader"><b>Candidate Requirements</b></h3>
<ul><li>Male candidates only.</li><li>
Minimum 1-2 years of experience in customer support, preferably in a BPO voice process or premium domestic process.</li><li>
Strong communication skills in English (both written and spoken)</li><li>
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li><li>
Familiarity with CRM systems, MS Office, and e-commerce platforms will be an advantage.</li><li>
Must be comfortable with rotational shifts and rotational weekly offs (70-day shift, 30-night shift).</li><li>
Problem-solving attitude with patience and empathy in handling customers.</li></ul></div>

Customer Support Specialist

Join ANDAAZ FASHION and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ANDAAZ FASHION

ABOUT_COMPANY

Customer Support Specialist