Qureos Mentor

Andrew Pickett Law, PLLC

<div>We are looking for an enthusiastic, professional, and organized Intake Specialist to join the high-performing team at Andrew Pickett Law! As the first voice our potential clients hear, our Intake Specialists play a vital role in shaping their experience and helping those in need find trusted guidance after an injury or accident. 
This position is ideal for someone who thrives in a fast-paced, people-focused environment, has a natural ability to build rapport quickly, and is motivated to meet and exceed performance goals each week. 
Benefits:<ul><li>
Competitive Salary based on experience.</li><li>
Medical insurance</li><li>
Holidays and Paid Time Off</li><li>
Opportunities for professional development and growth within the firm.</li><li>
Work Location: In Person/Hybrid</li><li>
Schedule: M-F with weekend and/or after-hours coverage on a rotating basis.</li><li>
Job Type: Full-time, hourly</li><li>
Salary: Starting at $20.00 per hour</li><li>
Background checks: Required</li></ul>
Compensation:
$20 per hour
Responsibilities:<ul><li>
Serve as the first point of contact for all new potential clients via phone, email, chat, or in-person.</li><li>
Engage callers with empathy and professionalism, building trust while gathering essential case details.</li><li>
Assess the viability of each potential case and determine next steps &mdash; whether to sign the case internally or refer it externally.</li><li>
Enter client data accurately and efficiently into our case management system.</li><li>
Conduct timely follow-up calls, texts, and emails with potential clients to maintain engagement and move qualified leads toward signing.</li><li>
Meet weekly goals related to call volume, follow-up activity, and signed case conversions.</li><li>
Collaborate with the marketing and new client services team to ensure seamless client intake and onboarding.</li><li>
Uphold Andrew Pickett Law&rsquo;s values of compassion, excellence, and relentless advocacy in every interaction.</li></ul>
Qualifications:
Qualifications Skills<ul><li>
High school diploma or GED required; some college coursework preferred.</li><li>
Prior sales or customer service experience required &ndash; legal office experience a plus.</li><li>
Bilingual in English and Spanish preferred (not required but preferred).</li><li>
Exceptional communication and interpersonal skills; ability to build rapport quickly and maintain professionalism in high-stress situations.</li><li>
Strong attention to detail and accuracy in data entry.</li><li>
Motivated self-starter with the ability to work independently and as part of a team.</li><li>
Positive, energetic, and goal-oriented with a passion for helping others.</li><li>
Comfortable with technology and CRM or intake software systems (training provided).</li></ul> 
Competencies<ul><li>
Excellent Telephone Etiquette.</li><li>
Strong Communication and Consultation Skills.</li><li>
Relationship Building Client Care.</li><li>
Ethical Practice Confidentiality.</li><li>
Cultural Awareness and Sensitivity.</li><li>
Attention to Detail and Organizational Skills.</li><li>
Results-Driven Mindset.</li></ul>
About Company 
Andrew Pickett has been practicing law in Brevard County since 2009, and as a former prosecutor, he&rsquo;s not afraid of trying cases in the courtroom. Over the last 10 years, he has tried to verdict over 50 jury trials. We are a well-established law firm dedicated to providing exceptional legal representation and support to clients. Our team is passionate about serving clients with compassion, excellence, and relentless advocacy.</div>

Legal Intake Specialist

Join Andrew Pickett Law, PLLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Andrew Pickett Law, PLLC

ABOUT_COMPANY

Legal Intake Specialist