Qureos Mentor

AnewHealth

<div>AnewHealth is one of the nation&rsquo;s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs&mdash;wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
Pharmacy Technicians in our Patient Engagement Center of Excellence may hold multiple duties to ensure ExactCare&rsquo;s patients receive quality care out of their pharmacy services. They will work in a call center environment, spending their time speaking with patients, doctors and facilities on the phone.
Job duties and responsibilities will vary from fielding inbound phone calls, outbound phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets.
This is a remote-based environment, allowing the Pharmacy Technician to provide an exceptional over-the-phone patient experience. AnewHealth provides a fast-paced, high-energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone-based pharmacy work.
Responsibilities<ul><li>
Providing an exceptional customer service experience each day in a phone-based environment.</li><li>
Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions.</li><li>
Placing outbound calls to patients to create, maintain or update their medication profiles.</li><li>
Effectively assist with patient questions over the phone.</li><li>
Working through current case queues to problem solve for patient care issues.</li><li>
Serving as a liaison between the clinical pharmacists and other medical professionals on patients&rsquo; behalf.</li><li>
Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients</li><li>
Collect on patient balances when patient has an amount due</li><li>
Maintaining patient records with strong attention to detail and confidentiality.</li><li>
Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.</li><li>
Accurate retrieval of all prescription information and verifying through doctor calls.</li><li>
Enter a high volume of data; processing prescription information with speed and accuracy.</li><li>
Placing welcome calls to newly onboarded patients and establish a trusted point of contact.</li><li>
Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare.</li><li>
Performing in a high volume, fast paced environment to support ExactCare&rsquo;s nationwide patient base.</li><li>
Embody AnewHealth&rsquo;s Core Values in all communications and interactions.</li><li>
Other duties as assigned.</li></ul>
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education<ul><li>
High school diploma /GED</li><li>
Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.</li><li>
Must maintain a pharmacy technician registration with State Board of Pharmacy</li></ul>
Experience<ul><li>
Must be 18+ years of age</li><li>
Prior experience in a pharmacy setting</li></ul>
Skills &amp; Abilities<ul><li>
Comfortable working in a phone-based environment.</li><li>
Ability to work independently</li><li>
Self-motivated and goal oriented</li><li>
Exceptional customer service skills; servicing doctor&rsquo;s office, pharmacist, and patient needs over the phone.</li><li>
Thorough drug knowledge.</li><li>
Pharmacy billing knowledge.</li><li>
Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.</li><li>
Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.</li><li>
Strong prioritization and organizational skills.</li><li>
Maintain a high degree of confidentiality.</li><li>
Passion to help people and enrich their lives.</li><li>
Ability to overcome objections</li><li>
Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.</li></ul>
Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.</div>

Pharmacy Technician - Engagement (12:30PM - 9:00PM ET)

<div>AnewHealth is one of the nation&rsquo;s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs&mdash;wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
Under the direction of the Director or Manager the Customer Support Specialist will service the gap needed to provide support to PACE clients and their participants in facilities, along with the network pharmacies servicing them. The Customer Support Specialist is responsible for communicating with our clients, via phone, while providing timely and accurate responses in a professional and courteous manner. This position works with internal and external clients which include: members, clinicians, pharmacies, plan sponsors and other departments within the company.
This position also assists with various internal tasks that ensure a high level of overall client satisfaction.
Responsibilities<ul><li>
Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service.</li><li>
Document all incoming calls and dialogue within company software.</li><li>
Resolve client drug benefit concerns of a medical, financial, or technological nature.</li><li>
Provides enrollment support for new PACE enrollees.
</li><li>Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
</li><li>Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
</li><li>Provides help desk support to network pharmacies.
</li><li>Education PACE staff regarding CK and network pharmacy processes for facility participants.
</li><li>Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
</li><li>Coordinates and sets up couriers to ensure timely medication delivery.
</li><li>Attend department and company meetings and educational programs upon request.</li><li>
Ensures that HIPAA guidelines are followed in every communication with clients.</li><li>
Interest in learning new tasks for development purposes.</li><li>
Embody AnewHealth&rsquo;s Core Values in all communications and interactions.</li><li>
Other duties as assigned.</li></ul>
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education<ul><li>
Associate&rsquo;s degree preferred. High School Diploma or equivalent required.</li><li>
CPhT (Certified Pharmacy Technician) certification, a plus.</li></ul>
Experience<ul><li>
1 year of customer service/member service experience in a call center or similar, required.</li><li>
Health care industry experience, a plus.</li><li>
Experience in a pharmacy support role, a plus.</li><li>
Knowledge of plan and benefit structures and Medicare guidelines, a plus.</li></ul>
Skills &amp; Abilities<ul><li>
Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.</li><li>
Excellent communication skills, both verbal and written.</li><li>
Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.</li><li>
Must have a strong patient centered focus.</li><li>
Excellent communication skills, especially via phone.</li><li>
Understanding of clinical terms and impacts.</li><li>
Able to multi-task and handle multiple priorities without sacrificing quality.</li><li>
Detail oriented and organized.
</li></ul>Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.
Schedule<ul><li>
9:00AM-5:30PM ET Saturday-Sunday and 3:30PM-12:00AM ET Monday-Wednesday</li><li>
This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Rotating holiday schedule required approximately up to four times a year or as needed.</li></ul>
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.</div>

Pharmacy Support Specialist (Sat & Sun 9-530 + Mon-Wed 330-Midnight)

<div>AnewHealth is one of the nation&rsquo;s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs&mdash;wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
The Clinical Pharmacist is expected to deliver on quality standards that allow us to ensure proper medication profiles are managed, reviewed and verified. The Pharmacist is responsible for adhering to company policies and procedures and expected to help build team capabilities through leadership skills and follow up in a call center environment.
Responsibilities<ul><li>
Ensuring clinical accuracy and execution of patient prescriptions</li><li>
Verification of hard copy and digital Rxs</li><li>
Communication with healthcare professionals, patients and technicians via phone and email</li><li>
Supervision and execution of incoming and outgoing prescription transfers</li><li>
Ensure all legal, privacy and compliance requirements are met</li><li>
Embody AnewHealth&rsquo;s Core Values in all communications and interactions.</li><li>
Other duties as assigned.</li></ul>
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education<ul><li>
Bachelor&rsquo;s degree in Pharmacy or Doctorate in Pharmacy (PharmD)</li><li>
Active license in state of residence</li></ul>
Experience<ul><li>
Experience with pharmacist verification work</li><li>
Clinical Judgement Expertise</li><li>
Prior interface with OutcomesMTM and Mirixa, a plus</li></ul>
Skills &amp; Abilities<ul><li>
Ability to work flexible schedule</li><li>
Strong work ethic and ability to collaborate with multiple partners</li><li>
Exceptional standards of customer care</li><li>
Strong attention to detail and high level of organization</li><li>
Problem solving ability</li><li>
Ability to multi-task</li><li>
Excellent communication skills and customer service</li><li>
Self-starter with little to no supervision needed</li><li>
Passion to help people</li></ul>
Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.
Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.</div>

Clinical Pharmacist (Hybrid - 7 On/7 Off)

<div>AnewHealth is one of the nation&rsquo;s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs&mdash;wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare&rsquo;s patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients, doctors and facilities on the phone in addition to the outline job duties and responsibilities.
Job duties will vary from phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets.
This is an office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional patient experience. ExactCare Pharmacy provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone based pharmacy work.
Responsibilities<ul><li>
Providing an exceptional customer service experience each day in a phone based environment.</li><li>
Enter a high volume of data; processing prescription information with speed and accuracy.</li><li>
Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.</li><li>
Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients.</li><li>
Working through current case queues to problem solve for patient care issues.</li><li>
Serving as a liaison between the clinical pharmacists and other medical professionals on patient&rsquo;s behalf.</li><li>
Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.</li><li>
Maintaining patient records with strong attention to detail and confidentiality.</li><li>
Accurate retrieval of all prescription information and verifying through doctor calls.</li><li>
Placing welcome calls to newly on-boarded patients and establish a trusted point of contact.</li><li>
Placing outbound calls to patients to create, maintain or update their medication profiles.</li><li>
Serve as backup support for times of higher patient call volume.</li><li>
Effectively assist with patient questions over the phone.</li><li>
Performing in a high volume, fast paced environment to support ExactCare&rsquo;s nationwide patient base.</li><li>
Embody AnewHealth&rsquo;s Core Values in all communications and interactions.</li><li>
Other duties as assigned.</li></ul>
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education<ul><li>
High school diploma/GED</li><li>
Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate</li><li>
Must maintain a pharmacy technician registration with State Board of Pharmacy</li></ul>
Experience<ul><li>
Must be 18+ years of age</li><li>
Prior experience in a pharmacy setting</li><li>
Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time</li></ul>
Skills and Abilities<ul><li>
Comfortable working in a phone-based environment.</li><li>
Ability to work independently.</li><li>
Self-motivated and goal oriented.</li><li>
Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.</li><li>
Exceptional customer service skills; servicing doctor&rsquo;s office, pharmacist, and patient needs over the phone.</li><li>
Thorough drug knowledge.</li><li>
Pharmacy billing knowledge.</li><li>
Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.</li><li>
Strong prioritization and organizational skills.</li><li>
Maintain a high degree of confidentiality.</li><li>
Passion to help people and enrich their lives.</li><li>
Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.</li></ul>
Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Monday through Friday - 9:00AM - 5:30PM EST
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.</div>

Pharmacy Technician (ExactCare)

<div>
 
 AnewHealth is one of the nation&rsquo;s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs&mdash;wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
 
 
 
 
 Job Details
 
 
 
 The Lead Pharmacy Technician positions were created to provide growth opportunities for current ExactCare Pharmacy Technicians that have displayed dedication to enhancing their skill set. These individuals will serve as the subject matter expert of their designated pharmacy team. They will work alongside the Pharmacy Managers to drive and support department efficiencies.
 
 
 In this role, the expectation is to act as a leader. This includes, but is not limited to, living by example and supporting company and department goals. As well, the Lead Pharmacy Technician will demonstrate their ability drive results and achieve a consistent standard of work from the pharmacy team.
 
 
 
 Responsibilities
 
 
 
 Subject matter expert within Fulfillment, displaying the capability to do the following:
 
 
 <ul>
 <li>
 Scheduling of technicians
 </li>
 <li>
 Training of new hires
 </li>
 <li>
 Prioritizing STAT orders through process
 </li>
 <li>
 Quality checklists
 </li>
 <li>
 Standard work checklists
 </li>
 <li>
 End of day reporting
 </li>
 <li>
 Interpreting and Monitoring of Salesforce and DOMO reports and following up (Missing Orders Report, Special Delivery Report, Production Flow)
 </li>
 <li>
 Ability to prepare, monitor and follow up with technician schedules
 </li>
 <li>
 Demonstrates superior written and verbal skills to collaborate with internal partners and resolve patient issues
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 No active performance management or corrective action
 </li>
 <li>
 6 months tenure with ExactCare Pharmacy with 6 months spent in current role
 </li>
 <li>
 Previous management/leadership experience preferred; ability to provide feedback, hold teams accountable to standards
 </li>
 <li>
 Ability to work 2pm to 10:30pm Monday through Friday
 
 
 </li>
 </ul>
 
 AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire
 
 
 .
 
 
 
 
 AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
 
</div>

Pharmacy Technician Lead (2:00PM - 10:30PM ET)

<div>AnewHealth is one of the nation&rsquo;s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs&mdash;wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
As a Corporate Trainer, you will play a pivotal role in enhancing workplace performance and fostering employee development across AnewHealth Fulfillment Centers. You will design and implement training programs tailored to diverse learning styles, manage key aspects of onboarding and curriculum development, and lead initiatives to address organizational skill gaps. This role combines creativity, strategic planning, and collaboration to support our workforce's growth and align training programs with company values.
Responsibilities<ul><li>
Facilitate training sessions ranging from short workshops to comprehensive multi-day programs</li><li>
Collaborate with key stakeholders across AnewHealth to design technical training lessons, standard operating procedures (SOPs), and onboarding guides</li><li>
Create high-quality training materials, such as job aids, manuals, and e-learning modules, adapted to on-site learners and site-specific workflows</li><li>
Ensure training materials are clear, concise, and aligned with the company brand</li><li>
Continuously evaluate and refine training programs to enhance effectiveness and sustainability</li><li>
Conduct organization-wide assessments to identify skill and knowledge gaps</li><li>
Lead enhanced orientation programs for new employees, offering mentorship and personalized learning support</li><li>
Partner with cross-functional teams to brainstorm and set course goals</li></ul>
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Experience<ul><li>
2+ years of pharmacy technician patient care and/or fulfillment experience, including familiarity with systems and technologies in use</li><li>
Proven experience as a Corporate Trainer or similar role, with experience delivering remote and hybrid training sessions</li><li>
Leadership experience in developing training roles or department-specific training initiatives</li><li>
Certified Pharmacy Technician</li></ul>
Skills &amp; Abilities<ul><li>
Strong instructional design skills, including the ability to make digital learning interactive and engaging</li><li>
Familiarity with Pharmacy Technician licensing requirements and renewal processes</li><li>
Excellent written and verbal communication skills, with the ability to convert complex technical information into clear, compelling content</li><li>
Strong organizational skills, including the ability to prioritize activities and deliverables in a high-growth, fast-paced environment</li><li>
Proficiency with Microsoft Office and Teams</li><li>
Willingness to learn and apply cross-COE knowledge</li></ul>
Physicals/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed. 
Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
Travel: Position may require occasional travel for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.</div>

Pharmacy Corporate Trainer

<div>AnewHealth is one of the nation&rsquo;s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs&mdash;wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
The Implementation Specialist is responsible for shaping the initial impression of CareKinesis through serving as a liaison between PACE organizations and the Company to ensure smooth transitions of PACE organization clients from the point of execution of a partnering agreement to the completion of the onboarding/orientation of receiving services from CareKinesis. The Implementation Specialist may spend a significant amount of time interfacing with the clients, including on-site travel.
Responsibilities<ul><li>
Works with the Sr. Manager, Professional Services Operations and Manager of Account Management to communicate via webinar/conference call, email and on-site interactions with members of the clients&rsquo; leadership teams to develop comprehensive roll-out plans for new clients (defined as new PACE programs, expansion sites, and conversions).</li><li>
Assists with pharmacy-related needs for the clients&rsquo; State Readiness Review.</li><li>
Manages timelines and project management via on-line software, and delegates necessary tasks to internal departments.</li><li>
Along with Sr. Manager, Professional Services Operations, serves as an intermediary between internal CareKinesis operations, IT, finance, client development and the respective disciplines within the client organizations.</li><li>
Supports in the creation of a client culture to facilitate and maintain the highest quality of care delivered through CareKinesis&rsquo; Comprehensive Medication Safety Services.</li><li>
Coordinates and assists with the process of gathering, entering and quality checking participant demographic and/or medication information into EireneRx as required.</li><li>
Communicates with internal Support and Integrations teams to coordinate any integration needs to specifications/modifications to EireneRx including testing and demonstration.</li><li>
Coordinates and sets agendas for weekly webinars/conference calls with PACE teams for customized training and necessary information discovery, and attends regularly scheduled internal meetings with operations, enrollment and reconciliation, finance, quality, and client development.</li><li>
Facilitates oversight of implementation-related medication needs, including (but not limited to) identifying dispensing plans to avoid waste and overlap, fielding and assisting with billing needs, working with EVP of Clinical Pharmacotherapy to assign operational support, procure required medication-related licensure, and other duties as required.</li><li>
Maintains accurate and updated client info in Salesforce/CRM software and other designated platforms.</li><li>
Provides on-site support for go-live in conjunction with other members of the CareKinesis client development team for EireneRx and pharmacy processes during the first month of CareKinesis services.</li><li>
Is an expert on functional use of EireneRx and is well versed in pharmacy terminology and general medication knowledge.</li><li>
Assures a smooth transition to account management team at the close of the implementation process.</li><li>
Works directly with VP of Product Management on existing client new integration implementations including coordinating conference calls with various vendors and stakeholders, testing, remote and on-site support during go-live and continuing client and internal staff support post implementation via telephone and email.</li><li>
Supports Manager of Account Management in new hire on-boarding and ongoing internal training</li></ul>
Secondary Functions<ul><li>
Supports account management team by attending internal meetings and communicating implementation updates.</li><li>
Conducts EireneRx 101 webinars for new and existing clients.</li><li>
Sends communication to operations to announce new clients and their specific details.</li><li>
May travel on-site outside of initial implementations to conduct trainings for new PACE staff or retraining for existing partners.</li><li>
Supports account management team post-implementation with clinical call center staff and client inquiries.</li><li>
Cross-train with the Associate Account Management team to support client needs as assigned by the Manager of Account Management.</li></ul>
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education<ul><li>
Required: Associate&rsquo;s degree or formal training beyond high school<ul><li>
Preferred: Bachelor&rsquo;s degree in Business Administration, Marketing, Nursing, or related field</li></ul></li></ul>
Experience<ul><li>
Required: 2-3 years of customer service experience in healthcare</li><li>
Required: Healthcare experience<ul><li>
Preferred: Certified Pharmacy Technician (CPhT)</li><li>
Preferred: Client facing experience</li><li>
Preferred: Knowledge of CMS guidelines</li><li>
Preferred: Knowledge in PACE</li></ul></li><li>
Required for Senior Level: 3-4 years of implementation and healthcare industry experience<ul><li>
Preferred for Senior Level: Health plan experience</li></ul></li></ul>
Skills &amp; Abilities<ul><li>
Required: Excellent written and verbal communication skills, and professionalism when working with clients</li><li>
Required: Strong computer and technical skills including using Word processors, spreadsheets, and database software</li><li>
Required: Experience conducting presentations to groups via webinar/conference call platforms, and in person</li><li>
Required: Project management, documentation and organizational skills</li><li>
Required: Ability to solve problems under pressure by making immediate decisions while on the phone/in-person</li><li>
Required: Detail oriented and able to prioritize workload</li></ul> 
Additional<ul><li>
Required: Valid driver&rsquo;s license in good standing and valid auto insurance</li><li>
Required: Ability for overnight travel up to 50-75%, when necessary<ul><li>
Preferred: Well-organized and proficient in the operations of CareKinesis</li><li>
Preferred: Ability to orient PACE staff to CareKinesis&rsquo; services</li><li>
Preferred: Ability manage multiple priorities and work independently</li></ul></li></ul> 
Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.
Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
Travel: Up to 60% travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.</div>

Implementation Specialist

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