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Animal Emergency & Specialty Center of Knoxville

<div>
 
 
 Department:
 
 Receptionists
 
 
 
 Location:
 
 Knoxville, Tennessee
 
 
 
 Compensation:
 
 $17.00 - $19.00 / hour
 
 
 
 
 Description
 
 
 
 Animal Emergency &amp; Specialty Center &ndash; Knoxville is seeking
 
 two Full-Time Veterinary Receptionists
 
 to join our 24/7 emergency and specialty hospital.
 
 
 We are hiring for:
 
 
 
 1️⃣ Day Shift Receptionist
 
 
 Ideal schedule: 6:00am&ndash;4:00pm or 7:00am&ndash;5:00pm
 
 
 
 1️⃣ Evening/Swing Shift Receptionist
 
 
 Ideal schedule: 4:00pm&ndash;2:00am or 5:00pm&ndash;3:00am
 
 
 We also offer the option of
 
 three 12-hour shifts per week
 
 for candidates who prefer a condensed schedule. Final scheduling will rotate and includes weekend and holiday requirements.
 
 
 AESC Knoxville is a 24/7 Emergency &amp; Specialty Veterinary Hospital providing advanced medical, surgical, and critical care services. Our reception team plays a crucial role in supporting clients during high-stress and emotional situations.
 
 
 This is not a typical general practice front desk role &mdash; we are looking for professionals with prior
 
 healthcare, emergency, or high-volume medical reception experience
 
 who can remain calm, organized, and compassionate in a fast-paced environment.
 
 
 As a Veterinary Receptionist in an emergency hospital, you are the first point of contact for pet owners experiencing urgent and often emotional situations. Your ability to communicate clearly, multitask efficiently, and provide steady support directly impacts patient care and client trust.
 
 
 
 🐾 What You&rsquo;ll Do
 
 
 
 Client Service &amp; Front Desk Operations
 <ul>
 <li>
 Greet clients professionally and compassionately during emergency and specialty visits
 </li>
 <li>
 Manage high call volume and multi-line phone systems
 </li>
 <li>
 Accurately check patients in and out
 </li>
 <li>
 Maintain efficient patient flow between reception and medical teams
 </li>
 </ul>
 Emergency Communication
 <ul>
 <li>
 Communicate clearly with clients regarding wait times, triage processes, and updates
 </li>
 <li>
 Support clients through stressful and time-sensitive situations
 </li>
 <li>
 Relay accurate information between doctors, technicians, and pet owners
 </li>
 </ul>
 Administrative &amp; Financial Duties
 <ul>
 <li>
 Process payments and manage point-of-sale transactions accurately
 </li>
 <li>
 Maintain detailed and confidential medical records
 </li>
 <li>
 Assist with scheduling specialty rechecks and follow-up appointments
 </li>
 </ul>
 Team Collaboration
 <ul>
 <li>
 Work closely with ER doctors, specialty teams, and technicians
 </li>
 <li>
 Maintain a clean, organized, and professional reception area
 </li>
 <li>
 Support overall hospital efficiency during peak caseload times
 
 
 </li>
 </ul>
 
 🎯 What We&rsquo;re Looking For
 
 
 
 Required Qualifications
 <ul>
 <li>
 Minimum 1 year of experience in a
 
 healthcare, veterinary, emergency, dental, or medical reception setting
 
 </li>
 <li>
 Ability to thrive in a fast-paced, high-volume environment
 </li>
 <li>
 Strong multitasking and organizational skills
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Comfortable working evenings, rotating weekends, and holidays
 </li>
 <li>
 Dependable and adaptable with strong attention to detail
 </li>
 </ul>
 Preferred Experience
 <ul>
 <li>
 Veterinary emergency or specialty hospital experience
 </li>
 <li>
 Familiarity with veterinary practice management software
 </li>
 <li>
 Experience handling difficult or emotional client interactions
 </li>
 </ul>
 Schedule Details
 <ul>
 <li>
 Full-Time position
 </li>
 <li>
 Rotating weekends and holidays required
 </li>
 <li>
 Day Shift and Evening/Swing Shift openings available
 </li>
 <li>
 Option for 3x12 hour shift schedule
 </li>
 <li>
 Final schedule determined based on hospital needs
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 
 
 
 Full-Time Associates | AESC Knoxville | An Innovetive Petcare Hospital
 
 
 
 We recognize that experienced healthcare and veterinary reception professionals bring tremendous value to our hospital. As part of the Innovetive Petcare network, AESC Knoxville offers a comprehensive and competitive benefits package designed to support you both professionally and personally.
 
 
 💰 Competitive Pay
 <ul>
 <li>
 $17&ndash;$19 per hour based on experience and skillset
 </li>
 <li>
 Overtime pay in accordance with state and federal guidelines
 </li>
 <li>
 Consistent full-time scheduling with rotating weekends/holidays
 </li>
 </ul>
 🏥 Comprehensive Health &amp; Wellness Coverage
 <ul>
 <li>
 Medical insurance plans with multiple coverage options
 </li>
 <li>
 Dental and vision insurance
 </li>
 <li>
 Company-paid life insurance
 </li>
 <li>
 Voluntary life and supplemental insurance options
 </li>
 <li>
 Short-term and long-term disability coverage
 </li>
 <li>
 Employee Assistance Program (EAP) for confidential mental health and life support resources
 </li>
 </ul>
 💼 Retirement &amp; Financial Planning
 <ul>
 <li>
 401(k) retirement plan
 </li>
 <li>
 Employer match to help you plan for long-term financial stability
 </li>
 </ul>
 🌴 Paid Time Off &amp; Work-Life Balance
 <ul>
 <li>
 Paid Time Off (PTO)
 </li>
 <li>
 Paid holidays
 </li>
 <li>
 Structured scheduling options, including 3x12 hour shift rotations
 </li>
 <li>
 Predictable shift patterns within a 24/7 hospital model
 </li>
 </ul>
 🎓 Professional Development &amp; Career Growth
 <ul>
 <li>
 Continuing education opportunities
 </li>
 <li>
 Access to training and development resources through Innovetive Petcare
 </li>
 <li>
 Opportunities for advancement within AESC Knoxville and across the broader Innovetive Petcare network
 </li>
 <li>
 Exposure to emergency and specialty medicine for expanded professional experience
 </li>
 </ul>
 🐾 Veterinary Professional Perks
 <ul>
 <li>
 Generous employee discounts on veterinary services and products
 </li>
 <li>
 Access to advanced specialty and emergency care for your own pets
 </li>
 <li>
 Work in a state-of-the-art emergency and specialty hospital environment
 </li>
 </ul>
 🤝 A Culture That Supports You
 <ul>
 <li>
 Collaborative, team-oriented hospital culture
 </li>
 <li>
 Leadership that values communication and professional growth
 </li>
 <li>
 A mission-driven environment focused on delivering exceptional emergency and specialty veterinary care
 </li>
 </ul>
</div>

Veterinary Receptionist

Join Animal Emergency & Specialty Center of Knoxville and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Animal Emergency & Specialty Center of Knoxville

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Veterinary Receptionist