Qureos Mentor

Anticimex North America

<div><div>Job Description:</div><div>
Principal Responsibilities</div><ul><li>Provide stellar customer service from the greeting to the conclusion of the call.</li><li>Displays warm greeting, shows empathy, and demonstrates a sense of urgency appropriately to customers.</li><li>Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner.</li><li>Schedule appointments for our customers in a timely and efficient manner and communicate appointment details, including the day and time of the appointment, to our customers.</li><li>Routing technicians and salespeople when scheduling appointments</li><li>Help customers understand their accounts, ensuring satisfaction.</li><li>Enter clients&rsquo; information accurately into the computer.</li><li>Maintain Pestpac consistent with Anticimex Carolinas standards. This includes processing all tasks, calls, and leads.</li><li>Process cash payments that are received by the Customer Service Center or the branch.</li><li>Monitor phone software to ensure that incoming calls have minimal to no wait times, and voicemails are checked.</li><li>Provide back-up support to the incoming calls for the Inside Sales team.</li><li>Document and escalate infractions reported by our customers.</li><li>Comply with all company policies and procedures with all employees.</li><li>Participate in customer service projects on behalf of the department.</li><li>Encourage and foster a harmonious workplace with a positive attitude.</li><li>Collaborate with team members as needed.</li><li>Maintain acceptable attendance and tardiness records.</li><li>Other duties as assigned</li></ul><div></div><div>
Competency/Position Requirements: Knowledge, Skills, &amp; Abilities</div><ul><li>Exceptional verbal and written communication skills</li><li>Committed to accuracy</li><li>Ability to demonstrate flexibility when needed</li><li>Ability to work effectively in PestPac</li><li>Exceptional customer service disposition</li><li>Experience with the MS Office Suite (Excel, Word, PowerPoint, Outlook) required</li></ul><div>
Education/Experience:</div><ul><li>No experience required.</li><li>Previous customer service experience strongly preferred.</li><li>Previous experience with heavy incoming call volume is preferred.</li><li>Must be able to walk, sit, stand, &amp; and use the computer and phone for extended periods of time.</li><li>Ability to work two Saturdays per month as needed.</li><li>This list may not be all-inclusive.</li></ul><div></div><div>
Physical and Mental Demands</div><div>
Occasional Demands (1-33%) Frequent Demands (34-66%) Constant Demands (67-100%)</div><div>
Lifting (up to 10 lbs)</div><div>
Carrying</div><div>
Standing, Analyzing, Focus for Extended Periods, Sitting Typing Talking Reading</div><div></div><div>
FLSA Status: Non-Exempt</div><div>
Reports to: Team Lead or CSC Supervisor</div><div>
Direct Reports: None</div></div>

Customer Service Representative

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Anticimex North America

About Company

Customer Service Representative