Qureos Mentor

AnyWhere Talent

<div>Role Summary

The Talent Coach (Trainer &ndash; Learning &amp; Development) is responsible for leading the training, coaching, and continuous development of client-facing Executive Assistants (EAs). This role ensures EAs are consistently equipped with the skills, standards, and behaviors needed to deliver high-quality client service. The Talent Coach partners closely with leadership and operations to improve performance, onboarding, and ongoing learning across the EA team. 
Key Responsibilities
<ul>
<li>Design and deliver training programs for Executive Assistants (onboarding, upskilling, and refresher sessions)</li>
<li>Coach EAs through regular 1:1s, performance feedback, and skill development plans</li>
<li>Conduct quality reviews of EA-client interactions and provide actionable coaching</li>
<li>Identify skill gaps, recurring issues, and training needs based on performance data and client feedback</li>
<li>Maintain and update SOPs, playbooks, and learning materials</li>
<li>Lead or support ongoing learning initiatives aligned with business and client needs</li>
<li>Track training effectiveness and EA performance improvements</li>
<li>Collaborate with leadership on learning strategy, tools, and process improvements</li> 
</ul>
Required Skills &amp; Qualifications
<ul>
<li>Experience training, coaching, or developing Executive Assistants or client-facing teams</li>
<li>Strong facilitation, communication, and feedback skills</li>
<li>Knowledge of quality assurance, SOPs, and performance standards</li>
<li>Ability to lead learning initiatives in a fast-paced, remote environment</li>
<li>High attention to detail and professionalism</li> 
</ul>
Key Outcomes
<ul>
<li>Improved EA readiness and confidence</li>
<li>Consistent service quality across clients</li>
<li>Faster onboarding and skill ramp-up</li>
<li>Strong engagement and continuous improvement culture</li></ul></div>

Talent Coach

Join AnyWhere Talent and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AnyWhere Talent

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Talent Coach