Qureos Mentor

Req ID: 102105
 Department: NZ Personal Banking Customer Service Operations
 Division: New Zealand
 Location: Bangalore
 About Us
 
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
 
About the Role
 
This position is responsible for managing the key functions across Digital service function
 
Service and Join team is our 24X7 customer servicing team that supports the contact centre business in NZ across various processes The teams operate around the clock and works in partnership with NZ having shared responsibilities with onshore counterparts.
 
The role requires to handle requests for joining ANZ or applying for a bank account resident or migrant to NZ. Does not need to provide advice and therefore not required to be nominated representative.
 
To provide exceptional customer experience via digital channels (over the phone, online and email) meeting the needs of customers. The outcomes are to be achieved through living the ANZ Values, being competent bankers, and with outputs being well managed and customer oriented.
 
In addition, it will also be expected that this role undertakes some up skilling and cross skilling into other functions to maximise operational capability to establish First Contact Resolution and be flexible to work 24/7 roster.
 
Role Type: Permanent
 Role Location: Bangalore
 Work Hours: Night shifts
 
What will your day look like?
 
As an Operation Analyst, you will: 
Liaise with stakeholders in a professional manner, assisting with all enquiries to finalisation and/or escalating within a timely manner. Provide administrative support, including creation of correspondence material, to ensure customers are aware of their obligations and requirements to enable closure of cases.
 
Provide a high level of customer service to customers
 
Provide accurate and up to date information on all enquiries
 
Provide any written concerns from customers to supervisor/manager - escalation of stakeholders' concerns appropriately
 
Completing all required documentation with no/minimal errors. Providing appropriate verbal information to stakeholders. Sharing information and providing ongoing support and guidance to team members.
 
To be able to comply with customer identification process and AML obligations
 
Accurate recording of information in work tools, creates minimal rework for own/other team. Maintain customer service level agreements.
 
Be a digital advocate
 
Demonstrate sound knowledge of the bank’s digital solutions, the ability to problem solve and educate customers.
 
What will you bring?
 
To grow and be successful in this role, you will ideally bring the following:
 
Should be graduate in accounts/ finance/ management. MBA Fresher or 1- 2 years of exp in baking operations.
 Should be flexible with night shifts
 Shoul dbe flexible working on weekends
 Sound communication skills (written and verbal))
 High level of resilience across various systems
 Strong Stakeholder Management & Negotiation and Influencing skills
 Understanding Digital business
 Excellent communication skills both written and oral
 Strong customer ethics to provide quality and timely customer service
 Accuracy and attention to detail
 Concern for Quality and Standards
 A positive attitude and willingness to contribute to the successful team environment
 
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
 
So why join us? (Bengaluru GCC)
 
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
 
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
 
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
 
/. You can apply for this role by visiting ANZ Careers and searching for reference number 102105.
 
Job Posting End Date
 
19/09/2025 , 11.59pm, (IST)

Operations Analyst

Req ID: 102742
 Department: Tech Pacific
 Division: Technology
 Location: Bengaluru
 About Us
 
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
 
Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.
 
About the Role
 
We have an exciting opportunity for a Salesforce Senior Technical developer with a background in leading and developing customised business features in Salesforce to join the ANZ Salesforce Features team to build, support and to contribute to the design of ANZ’s Salesforce platform.
 
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
 
Role Type: Permanent, 4.3
 Work Hours: 7 AM to 4 PM
 
What will your day look like?
 
In this role you will have the following opportunities: 
Share accountability for the technical standards and principles for the projects they work on or lead, ensuring a holistic approach for all Salesforce Feature development projects
 Share accountability for aligning the team with the technical direction, for the coding, design, code quality, system stability and resiliency of the area they are working on or leading
 Partner with Chapter Lead(s), Platform Lead(s), Technical Lead(s) and Architect(s) to deliver changes faster and improve quality and stability of your project/product
 Collaborate closely with Chapter Lead(s), Platform Lead(s), Lead Engineers, Lead Developers, Architecture, Business Analysts, Product Owners and other team members to ensure solutions meet customer expectations
 Endorse and promote the ANZ way of working (ICARE values)
 Stimulate interaction between squads with aim to realise purpose and missions
 Inspire teams and individuals to innovate and try new things, promotes uplifting of each other, and is adaptive to change
 Nurture a growth mindset and curiosity, and encourages sharing of knowledge
 Mentor and/or coaches developers
 Will contribute to technical guidance for the team to deliver high-quality products
 Understands the business domain and aligns with the direction, both present and future, for technical improvements or solutions
 Work in an Agile, customer centric and collaborative team, with a range of business and technical stakeholders to deliver outcomes and value for our customers
 What will you bring?
 
To grow and be successful in this role, you will ideally be/ bring the following:
 
People oriented, with a passion for developing others; having previous people leadership or mentoring experience would be a bonus
 Possess collaborative leadership skills that encourages knowledge sharing and a culture of continuous improvement
 7+ years Salesforce development experience at a Senior level
 Salesforce Platform App Builder Certification (minimum requirement)
 Salesforce Platform Developer I Certification (minimum requirement)
 Salesforce Platform Developer II Certification (beneficial)
 Salesforce Omni Studio Consultant or Developer (beneficial)
 Salesforce Java Script Developer Certification (beneficial)
 Financial experience/background (nice to have)
 Experience and knowledge of Continuous Integration and Continuous Delivery (CI/CD)
 A fast learner, able to work independently, and adapt to changing priorities to support business goals/objectives
 A clear leader in complex troubleshooting and problem determination
 The ability to identify areas for process improvement and champion change
 
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
 
So why join us?
 
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
 
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
 
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
 
/. You can apply for this role by visiting ANZ Careers and searching for reference number 102742.
 
Job Posting End Date
 
16/09/2025 , 11.59pm, (Melbourne Australia)

Salesforce Engineer

Req ID: 102263
 Department: Insto Markets COO
 Division: Institutional
 Location: Bengaluru
 About Us
 
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
 
About the Role
 
The Manager - Markets Regulatory Data Management, plays a critical role in ensuring the Global Markets business complies with global regulatory reforms such as Dodd-Frank, EMIR, MAS and ASIC, in line with G20 commitments for OTC derivatives reporting and market conduct rules. As part of the Markets Data Management team, the position focuses on managing and validating regulatory data to support compliant client onboarding, accurate trade records, and reliable reporting across ANZ’s Markets platforms.
 
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
 
Role Type: Permanent
 Role Location: Bengaluru, Manyata Tech Park
 Work Hours: 5.00 am shifts
 
What will your day look like?
 
As a Manager, Markets Regulatory Data Management, you will: 
Ensure that assigned OTC data analysis activities are conducted within agreed cost parameters, ensures that the outputs and benefits are clear and that identified products provide efficiencies in business
 Work efficiently with the customer to elicit requirements that are fit for purpose, recommending appropriate stakeholders to be involved with elicitation activities
 Maintain relationships with internal and external stakeholders and communicate requirements clearly and concisely
 Manage Initial and Ongoing Co-ordination & management of customer Regulatory requirements (e.g. Dodd Frank, EMIR, APRA, CPS 226, IM/VM etc..)
 Adhere to established ANZ policy and procedures and display an understanding of project and program practices and governance
 Provide training sessions to Non Hub Local onboarding teams.
 Adhere to regulatory and internal policies at all time to ensure strong audit review results
 What will you bring?
 
To grow and be successful in this role, you will ideally bring the following:
 
Minimum 8 years of banking experience, preferrably in Markets
 Understanding of Markets Products, Onboarding and static data management in core systems.
 Knowledge of KYC/AML procedures & Regulatory requirements impacting Markets Products
 Familiarity with Client On-Boarding processes, KYC systems and workflow tools
 Strong Microsoft Excel and data analytical/reconciliation skills
 Ability to detect anomalies, errors and investigate and document the associated root causes
 Strong skillset on Data Extraction and Analysis including technical competencies with SQL (SQL Server Management), MS Excel VBA is an advantage
 So why join us? (Bengaluru GCC)
 
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
 
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
 
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
 
/. You can apply for this role by visiting ANZ Careers and searching for reference number 102263.
 
Job Posting End Date
 
14/09/2025 , 11.59pm, (Melbourne Australia)

Manager, Markets Regulatory Data Management

Req ID: 102265
 Department: Insto Markets COO
 Division: Institutional
 Location: Bengaluru
 About Us
 
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
 
About the Role
 
As a Manager in our Markets Client Account Data Team, you’ll play a key role in ensuring the accurate and effective management of client account data across ANZ Markets Systems (CSS, Murex, Core Static, etc). Accurate account data is critical for ensuring a good client experience through the trade lifecycle (booking, settlement and Confirmation).
 
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
 
Role Type: Permanent
 Role Location: Bengaluru
 Work Hours: Role requires working on a rotational basis, including US and UK shift timings.
 
What will your day look like?
 
As a Manager in our Markets Client Account Data Team, you are accountable for:
 
Regular monitoring of the Email box and ensure the requests are completed as per SLA/prioritization of urgent requests. Ensure proper handover between the shifts.
 Ensure ETA is agreed for all bulk projects and completed by the team within SLA.
 Approval email to Manager for manual updating in downstream in case of Tech issue: Responsible to validate the exact Tech issue and ensure appropriate JIRA is in place and articulate all the details in the email to Line manager for approval to update the data in downstream. Also ensure both CSS and downstream are in sync.
 Responsible for validating the changes in Nostro SSI details via Callback and update the same in the downstream systems also, SSI update via OMGEO Alert and communicate to the Team and appropriate audience
 Responsible for validating Vostro SSI details and update in ANZ systems
 Responsible for validating (via Callback) and loading SSIs into ANZ systems.
 Validate the SSI instructions against the call back form and ensure all fields are populated correctly as per the standard protocol and archived in the shared drive for future reference purpose.
 Ensure necessary mapping between E-portals and internal systems.
 Demonstrate quick and responsive approach for all the escalations and ensure to follow the hierarchy and keep Line manager and relevant management in loop in all the email communication
 Ensure cordial relationship is maintained with all business stakeholders and engage them at regular intervals and understand the business needs and deliver post review.
 
What will you bring?
 
To grow and be successful in this role, you will ideally bring the following:
 
Possess 8 - 12 years of experience in the financial services industry, with a strong focus on Markets product lifecycles.
 Prior exposure to quality assurance processes is a plus.
 Demonstrated expertise in financial operations, with a comprehensive understanding of end-to-end workflows.
 Deep knowledge of Markets products and their full lifecycle, from onboarding to maturity.
 Strong grasp of Risk & Control principles and Quality Frameworks. Accountable for delivering outcomes in a complex, regulated, and audit-sensitive operational domain.
 Must have a strong understanding of Risk & Control and Quality Framework
 Shift Flexibility to manage global stakeholders is a requisite. Willingness to work in Night Shift is a must.
 
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
 
So why join us? (Bengaluru GCC)
 
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
 
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
 
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
 
/. You can apply for this role by visiting ANZ Careers and searching for reference number 102265.
 
Job Posting End Date
 
14/09/2025 , 11.59pm, (Melbourne Australia)

Manager, Client Account Data

Req ID: 102266
 Department: Insto Markets COO
 Division: Institutional
 Location: Bengaluru
 About Us
 
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
 
About the Role
 
As Associate Manager, you’ll play a key role in ensuring the accurate and effective management of client account data across ANZ Markets Systems (CSS, Murex, Core Static, etc). Accurate account data is critical for ensuring a good client experience through the trade lifecycle (booking, settlement and Confirmation).
 
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
 
Role Type: Permanent
 Role Location: Bengaluru, Manyata Tech Park
 Work Hours: Role requires working on a rotational basis, including US and UK shift timings
 
What will your day look like?
 
As an Associate Manager, you will: 
Regular monitoring of the Email box and ensure the requests are completed as per SLA/prioritization of urgent requests. Ensure proper handover between the shifts.
 Ensure ETA is agreed for all bulk projects and completed by the team within SLA.
 Approval email to Manager for manual updating in downstream in case of Tech issue: Responsible to validate the exact Tech issue and ensure appropriate JIRA is in place and articulate all the details in the email to Line manager for approval to update the data in downstream. Also ensure both CSS and downstream are in sync.
 Responsible for validating the changes in Nostro SSI details via Callback and update the same in the downstream systems also, SSI update via OMGEO Alert and communicate to the Team and appropriate audience
 Responsible for validating Vostro SSI details and update in ANZ systems
 Responsible for validating (via Callback) and loading SSIs into ANZ systems.
 Validate the SSI instructions against the call back form and ensure all fields are populated correctly as per the standard protocol and archived in the shared drive for future reference purpose.
 Ensure necessary mapping between E-portals and internal systems.
 Demonstrate quick and responsive approach for all the escalations and ensure to follow the hierarchy and keep Line manager and relevant management in loop in all the email communication
 Ensure cordial relationship is maintained with all business stakeholders and engage them at regular intervals and understand the business needs and deliver post review.
 
What will you bring?
 
To grow and be successful in this role, you will ideally bring the following:
 
Possess 6 years of experience in the financial services industry, with a strong focus on Markets product lifecycles. Prior exposure to quality assurance processes is a plus.
 Demonstrated expertise in financial operations, with a comprehensive understanding of end-to-end workflows.
 Deep knowledge of Markets products and their full lifecycle, from onboarding to maturity.
 Strong grasp of Risk & Control principles and Quality Frameworks. Accountable for delivering outcomes in a complex, regulated, and audit-sensitive operational domain.
 Must have a strong understanding of Risk & Control and Quality Framework
 Shift Flexibility to manage global stakeholders is a requisite. Willingness to work in Night Shift is a must.
 
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
 
So why join us? (Bengaluru GCC)
 
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
 
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
 
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
 
/. You can apply for this role by visiting ANZ Careers and searching for reference number 102266.
 
Job Posting End Date
 
14/09/2025 , 11.59pm, (Melbourne Australia)

Associate Manager, Client Account Data

Req ID: 102264
 Department: Insto Markets COO
 Division: Institutional
 Location: Bengaluru
 About Us
 
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
 
About the Role
 
As a Senior Manager of the Client Account Data Team based in India, you’ll play a key role in ensuring the accurate and effective management of client account data across ANZ Markets Systems (CSS, Murex, Core Static, etc). Accurate account data is critical for ensuring a good client experience through the trade lifecycle (booking, settlement and Confirmation).
 
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
 
Role Type: Permanent
 Role Location: Bengaluru
 Work Hours: Role requires working on a rotational basis, including US and UK shift timings
 
Note: While the role is equivalent to AVP in the external market, the actual role title will be - 'Senior Manager, Client Account Data, to maintain consistency with ANZ internal role titles.
 
What will your day look like?
 
As a Senior Manager, Client Account Data, you will: 
Ensure data is maintained to industry standards to support STP processing across settlements and confirmation and onboarding process
 Deliver capabilities that enhance the customer service environment and business performance.
 Follow issues through to completion, ensuring thorough review and resolution, including effective handling of customer complaints.
 Maintain awareness of operational risks and controls, ensuring compliance and mitigating risks to improve audit ratings.
 Exceed customer expectations with a solution-focused approach and dedication to customer satisfaction.
 Meet or exceed Service Level Agreements (SLAs) and ensure timely resolution or escalation of complex matters.
 Manage daily requests in line with bank policies, forecast and plan volumes and productivity, and ensure procedural compliance.
 Provide direction and feedback to team members, ensuring focus on goals and Key Result Areas (KRAs), and support the creation of an engaged and diverse workforce.
 Ensure no operational losses, work within budget constraints, and drive cost-saving initiatives.
 What will you bring?
 
To grow and be successful in this role, you will ideally bring the following:
 
Minimum 10 years of experience within the financial services industry, regulatory compliance, Markets Product lifecycle.
 Strong understanding of Markets Products and their Lifecycles
 Understand the importance of data, data flows and it’s ability to improve or impact operational processes.
 Subject matter expert in either Markets Settlements, Confirmations or Reference Data
 Supervisor management experience in a production environment with experience supervising multiple streams, teams or departments preferred.
 Extensive knowledge of financial services operations.
 Experience with stakeholder management as well as building strong operational workforce. Demonstrate a strong sense of urgency by responding
 Preferred experience in Market Operations (Settlements, Confirmations and Static Data)
 So why join us? (Bengaluru GCC)
 
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
 
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
 
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
 
/. You can apply for this role by visiting ANZ Careers and searching for reference number 102264.
 
Job Posting End Date
 
14/09/2025 , 11.59pm, (Melbourne Australia)

AVP, Client Account Data

Join ANZ and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.