Qureos Mentor

Req ID: 104448
 Department: NZ Personal Banking Customer Service Operations
 Division: New Zealand
 Location: Bengaluru
 About Us
 
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
 
About the Role
 
The Senior Analyst is responsible for ensuring the delivery of Daily targets and customer service in ANZ India, via robust learning and development frameworks. Key responsibilities include - managing workflows, associated reporting and quality checks. Ensure timely and accurate processing of work for both internal and external customers in line with expectations and within the agreed criteria set out in Service Level agreements and established policies.
 
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
 
Role Type: Permanent
 Role Location: Bengaluru
 Work Hours: 8.5 hrs & Early morning shift (4:00 A.M.)
 
What will your day look like?
 
As an Investigations Officer, you will: 
Provide timely and complete solutions to Production Lead and Coach at the first point of contact.
 Ensure resolution of issues aligns with defined SLAs and quality standards.
 Take personal accountability for delivering a high-quality customer experience.
 Build and maintain strong relationships with internal and external stakeholders for all BU-related operations.
 Own customer issues end-to-end to ensure a positive and seamless experience.
 Support training and development initiatives for the Bangalore team.
 Proactively implement team engagement and performance improvement initiatives.
 Collaborate effectively with team members, leadership, and stakeholders.
 Coach and develop direct reports with tailored support for individual growth.
 Promote cross-skilling within the team and support the broader Disputes group.
 Ensure compliance with ANZ’s accreditation, policies, and procedures.
 Uphold ANZ’s core values in all interactions with staff, peers, and customers.
 Identify and escalate risks or inconsistencies to management promptly.
 Minimize errors by adhering strictly to operational standards and procedures.
 What will you bring?
 
To grow and be successful in this role, you will ideally bring the following:
 
Minimum 3 years of relevant experience, preferably in banking or financial services.
 Proven people management skills with experience in coaching and developing high-performing teams.
 Strong collaboration and stakeholder engagement abilities.
 Demonstrated expertise in managing workflows, processing tasks, and resolving complex enquiries.
 Excellent problem-solving, critical thinking, and decision-making capabilities.
 Solid understanding of card disputes processes, especially for New Zealand business, and banking products/procedures.
 Strong communication, planning, and time management skills, with adaptability to change and continuous improvement mindset.
 So why join us?
 
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
 
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
 
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
 
/. You can apply for this role by visiting ANZ Careers and searching for reference number 104448.
 
Job Posting End Date
 
, 11.59pm, (IST)

Operations Senior Analyst

Req ID: 104260
 Department: Insto FIG Relationship SEAIME
 Division: Institutional
 Location: Mumbai
 About Us
 
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
 
About the Role
 
As the Head of Financial Institutions Group, India you will be responsible for maximising business profitability from local FIG clients operating in the region by implementing and executing the Global FIG strategy. Your role requires strong people and industry leadership, with an emphasis on developing and expanding our market position by maximising revenue opportunities. Strong knowledge & experience of Risk Management is essential coupled with experience in FIG Relationship Management or products and demonstrated leadership capabilities.
 
Key responsibilities including growing the FIG business through developing and driving the regional strategy, direct deal engagement, senior client sponsorship & managing financial and non-financial risks. You will have a demonstrated competence in key lending, transaction banking, financial markets and structured finance capabilities of relevance to the financial institutions sector which will be used in the execution of your responsibilities. You will develop and maintain internal relationships with key stakeholders including regional and country management, product partners and your Fl team counterparts around the world in order to deliver an efficient global account coverage program, as well as your R&A and Credit partners.
 
Your role is a member of the India senior management team as a business head and will help shape the culture and the business.
 
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
 
Role Location: ANZ Branch, Mumbai, India
 
Role Type: Permanent, Full-time
 
What will your day look like?
 
As a Head of Financial Institutions Group, India, you will: 
Grow the FIG business through developing and driving the regional strategy, direct deal engagement, senior client sponsorship & managing regional credit and non-credit risks.
 Develop and maintain internal relationships with key stakeholders’ country management, product partners and your Fl team counterparts around the world in order to deliver an efficient global account coverage program, as well as your R&A and Credit partners.
 Lead client relationships to achieve maximum returns as well as top and bottom-line revenue targets for Financial Institutions client set.
 Lead discussions with Product Partners, R&A team and other stakeholders as required to define/ establish credit requirements, including deal structuring and risk mitigation.
 Strong engagement, collaboration, communication and influencing skills with all stakeholders including country heads, product partners and risk colleagues.
 Role modelling and promoting ANZ values, Create. Deliver. Together behaviours and our aspirational culture and leading the team to do the same.
 
What will you bring?
 
To grow and be successful in this role, you will ideally bring the following:
 
Experience in working with Financial Institutions coverage including managing a portfolio of Fl clients, demonstrable business development skills and relationship coverage of sophisticated clients.
 Strong communication skills (verbal and written) and sound understanding of local market.
 A demonstrated competence in key lending, transaction banking, financial markets and structured finance capabilities of relevance to the financial institutions sector which will be used in the execution of your responsibilities
 Strong risk management skills (financial and non-financial) acquired through broad experience in a corporate & institutional banking environment.
 Strong team player with demonstrated ability to build solid internal and external relationships
 Strong interpersonal skills with an ability to interface with clients at both management and working level.
 The ability to lead and motivate diverse teams, anchoring your approach in ANZ's values and leadership behaviours. This includes a reputation for coaching, encouraging curiosity and investing in people development.
 Self-motivated and proactive with capacity to operate successfully across cultures.
 
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
 
So why join us?
 
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
 
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
 
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
 
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
 
. You can apply for this role by visiting ANZ Careers and searching for reference number 104260.
 
Job Posting End Date
 
14/11/2025 , 11.59pm, (Melbourne Australia)

Head of Financial Institutions Group, India

Req ID: 105115
 Department: Tech NZ BLR
 Division: Technology
 Location: Bengaluru
 About Us
 
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
 
About the Role
 
As a Business Analyst in Tech Pacific domain your role is responsible for the technical analysis of requirements, designs, solution quality to support engineering activities.
 
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
 
Role Type: Permanent
 
Work Location: Bengaluru
 
Work Schedule: Regular Shifts (Hybrid\Blended)
 
Role Purpose: 
To use analytical and communication skills to elicit, understand, validate and document requirements for business issues, functions and processes from high-level business needs through to detailed solution requirements.
 The role plays a key role in supporting the delivery of solutions through the SDLC and in Agile delivery methodologies.
 The Business Analyst may work independently or in a scrum environment on small/ low complexity changes; with guidance as part of BA team on low-medium complexity components of larger initiatives.
 What will your day look like?
 
Analysis: 
Elicitation – define and refine requirements
 Analysis and Problem Solving
 Process Mapping – current & target state
 Identify dependencies/risks and issues
 Use of Stories/Acceptance Criteria
 Building Domain/Application Knowledge
 
Deliver: 
Self-Managing – deliver to outcomes as agreed
 Good communication & documentation
 Responds to and invites feedback
 Facilitation Skills – team based
 Learning ANZ release processes/ADF
 Learning Agile Ways of Working
 
Connect: 
Support team/colleagues, develop relationships, Attends and learns in Guilds/CoPs
 
Lead: 
Provide and receive feedback, Share knowledge & Support colleagues wellbeing
 What will you bring?
 
Must have 8+ years of relevant experience in the banking domain.
 Must have high level understanding Technology Products (APIs, Platforms, Software)
 As a Business Analyst have you supported or delivered end-to-end mobile platform project
 Establish and drive business and technical requirements gathering
 Work closely with developers and testers, project managers and business to define the technical requirements
 Create documentation i.e. use cases, prototypes, technical specifications
 Facilitate workshops with stakeholders and internally
 Detailed Description
 
Enjoy working in a cross-functional team, taking on a variety of analyst roles, and have the ability to flex between business and technical
 Analyse business and stakeholder requirements to define detailed functional and non-functional solution requirements at the required level of detail and rigor sufficient to support development or make a solution decision.
 Collaborate in Agile/Scrum environments, participating in ceremonies such as sprint planning, backlog grooming, and retrospectives.
 Translate business requirements into actionable insights and system capabilities, ensuring alignment with enterprise architecture and banking regulations.
 Demonstrate a strong understanding of banking products, services, and regulatory framework
 Proactively identify gaps, dependencies, and risks, offering recommendations to optimize processes or technical solutions.
 Utilize data analysis tools (e.g., SQL, Excel, BI tools) to support data-driven decision-making and validate solution outcomes.
 Act as a bridge between business and IT, ensuring solutions meet user expectations and business goals.
 Ensure traceability of requirements through test case creation, validation, and UAT support.
 Engage in continuous improvement by identifying opportunities to streamline business processes and reduce manual effort.
 Possess strong stakeholder management and communication skills to influence and gain buy-in from senior business leaders.
 So why join us?
 
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
 
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
 
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
 
/. You can apply for this role by visiting ANZ Careers and searching for reference number 105115.
 
Job Posting End Date
 
04/11/2025 , 11.59pm, (Melbourne Australia)

Business Analyst (Mobile Platforms)

Req ID: 104748
 Department: NZ Personal Banking Customer Service Operations
 Division: New Zealand
 Location: Bengaluru
 About Us
 
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
 
About the Role
 
The Operations Analyst is responsible for ensuring the delivery of Daily targets and customer service in ANZ India, via robust learning and development frameworks. Key responsibilities include - managing workflows, associated reporting and quality checks. Ensure timely and accurate processing of work for both internal and external customers in line with expectations and within the agreed criteria set out in Service Level agreements and established policies.
 
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
 
Role Type: Permanent
 Role Location: Bengaluru
 Work Hours: 8.5 hrs & Night shift (1:00 am)
 
What will your day look like?
 
As a Operations Analyst, you will: 
Drive the achievement of agreed financial targets for ANZ & NZ Operations
 Ensuring payments/transactions are allocated to customers’ accounts in a timely and accurate manner.
 Ensuring loans are loaded correctly and credit conditions have been checked in accordance with policy.
 Ensure the highest level of customer service support is provided in accordance with service level agreements including handoff procedures.
 Make recommendations to management on continuous improvement ideas.
 Assist other team members with on-the-job training and knowledge sharing.
 Identify and recommend initiatives to improve the performance of the functional processes to management
 Build collaborates with colleagues to enable objectives to be met. Back-up for the Production lead to manage his/her responsibilities. Communicate well with peers on shore and offshore to ensure customer expectations have been met and exceeded.
 Adhere to ANZ Risk & Behaviour policies.
 Maintain high accuracy in work to minimize operational losses and reputational risk.
 What will you bring?
 
To grow and be successful in the role, you will ideally bring the following:
 
<ul>
<li>High level of resilience across various systems</li>
<li>Strong Stakeholder Management & Negotiation and Influencing skills</li>
<li>Understanding Digital business</li>
<li>Drive continuous change</li>
<li>Excellent communication skills both written and verbal</li>
<li>Strong customer ethics to provide quality and timely customer service</li>
<li>Accuracy and attention to detail</li>
<li>Concern for Quality and Standards</li>
<li>Demonstrate growth mindset and contribute to the team success</li>
<li>Flexible with shifts and weekend working</li>
</ul>
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
 
So why join us?
 
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
 
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
 
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
 
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
 
. You can apply for this role by visiting ANZ Careers and searching for reference number 104748.
 
Job Posting End Date
 
, 11.59pm, (IST)

Operations Analyst

Join ANZ and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ANZ

ABOUT_COMPANY

Operations Senior Analyst

Head of Financial Institutions Group, India

Business Analyst (Mobile Platforms)

Operations Analyst