Qureos Mentor

Aoudi Real Estate Holding

The Hotel Front Office / Reservation Agent is responsible for providing a warm welcome to guests, managing reservations, handling check-ins and check-outs, and ensuring a smooth and pleasant stay for all guests. This role combines guest-facing front desk duties with behind-the-scenes reservation tasks to ensure seamless service and optimal occupancy.Key Responsibilities: Front Office Duties<ul><li>Greet and assist guests with check-in and check-out procedures.</li><li>Manage room assignments and issue room keys.</li><li>Provide guests with hotel and local information.</li><li>Handle guest inquiries, requests, and complaints professionally and promptly.</li><li>Coordinate with housekeeping and other departments to ensure guest satisfaction.</li><li>Process payments and maintain accurate billing records.</li><li>Maintain an organized front desk area and update guest records in the PMS.</li></ul>Reservation Duties:<ul><li>Handle incoming reservations via phone, email, and online booking channels.</li><li>Enter and update reservation details accurately in the system.</li><li>Confirm, modify, or cancel bookings as requested.</li><li>Monitor room availability and ensure accurate inventory control.</li><li>Apply appropriate rates, packages, and promotions.</li><li>Communicate with travel agents, OTA partners, and corporate clients.</li><li>Prepare daily, weekly, and monthly occupancy and forecast reports.</li></ul>Requirements:<ul><li>Proven experience in a hotel front desk or reservation role (3-4 years preferred)</li><li>Familiarity with Hotel Reservation Systems (e.g., Opera, WishNet, Cloudbeds, ProLogic)</li><li>Excellent communication and interpersonal skills</li><li>Proficient in MS Office and reservation software</li><li>Strong customer service and problem-solving skills</li><li>Ability to multitask and stay calm under pressure</li><li>Flexibility to work in shifts, weekends, and holidays</li></ul>Education &amp; Qualifications:<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree is an advantage)</li><li>Formal training or certification in hospitality/customer service is an advantage</li></ul>Key Traits:<ul><li>Friendly and welcoming personality</li><li>Attention to detail</li><li>Time management</li><li>Team player</li><li>Tech-savvy-</li></ul>Job Types: Full-time, PermanentPay: AED1,800.00 - AED2,000.00 per monthAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Application Question(s):<ul><li>What is your Expected Monthly Salary?</li><li>What is your Notice period to join?</li><li>What type of UAE Visa do you have?</li></ul>Experience:<ul><li>Reservation Agent in Hotel: 3 years (Required)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>

Hotel Front Office Receptionist/Reservation

Join Aoudi Real Estate Holding and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Aoudi Real Estate Holding

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Hotel Front Office Receptionist/Reservation