Qureos Mentor

AOW INFORMATION TECHNOLOGY PRIVATE LIMITED

Job description:Key Responsibilities:<ul><li>Provide voice, email, and chat support to US-based customers</li><li>Assist with order placement, product inquiries, returns, and general support.</li><li>Guide customers on part compatibility, availability, pricing, and specifications.</li><li>Handle customer complaints or issues in a calm, professional manner.</li><li>Coordinate with logistics and warehouse teams for timely deliveries.</li><li>Generate and share invoices with customers upon request.</li><li>Address customer concerns related to invoices, payments, or discrepancies.</li><li>Maintain accurate records of customer interactions in CRM systems.</li><li>Follow up to ensure issues are fully resolved and customers are satisfied.</li><li>Stay updated on auto parts inventory, pricing, and industry trends.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills in English.</li><li>Previous experience in US-based customer support or e-commerce preferred.</li><li>Interest or knowledge in automotive parts is a plus.</li><li>Ability to multitask and manage time effectively.</li><li>Proficiency in MS Office (especially Excel and Word).</li><li>Willing to work in night shifts.</li></ul>Benefits:<ul><li>Supportive and collaborative work environment</li><li>Training and growth opportunities</li><li>Exposure to international customer service standards</li></ul>Shift &amp; Salary Details: Shift: Night Shift (6PM-3.30 AM) Salary: &#8377;30,000/- per month Incentives: Performance-based incentives availableJob Type: Full-timePay: &#8377;10,770.91 - &#8377;40,768.49 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Work Location: In person

CSR - Customer Service Representative

Join AOW INFORMATION TECHNOLOGY PRIVATE LIMITED and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AOW INFORMATION TECHNOLOGY PRIVATE LIMITED

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CSR - Customer Service Representative