Qureos Mentor

APC - Online Gaming

Please note: If you are shortlisted, we will contact you via HR email or TelegramKindly add us on Telegram (ID: lynnnhr) with your email and your name and position if you want to apply for the further process.Key Responsibilities:<ul><li>Respond to customer inquiries promptly and accurately through chat platforms</li><li>Handle complaints professionally, escalate unresolved issues, and ensure proper documentation</li><li>Provide accurate information regarding ongoing promotions, benefits, and platform procedures</li><li>Monitor, follow up, and ensure resolution of customer requests</li><li>Use backend and frontend systems to assist customers</li><li>Communicate system-related issues to the team lead quickly</li><li>Collaborate internally with relevant departments such as finance or tech support</li><li>Adhere to customer service policies and data protection standards</li><li>Prioritize multiple chats and manage time effectively during high-volume periods</li><li>Participate in ongoing training and development to improve service quality</li></ul>Requirements:<ul><li>Able to communicate and write in English</li><li>Able to work 12-hour shifts with 2-hour break, 6 days a week (including weekends or holidays if scheduled)</li><li>Experience in digital platforms such as e-commerce, fintech, or online entertainment is a plus</li><li>Ability to handle multiple chats simultaneously in a fast-paced environment</li><li>Must have own laptop or desktop with a stable internet connection</li><li>Self-disciplined, detail-oriented, and capable of working independently in a remote setting</li></ul>Benefits:<ul><li>Competitive salary (based on experience and position level)</li><li>Working Hours: 8AM - 8PM (Day Shift) and 8PM - 8AM (Night Shift) GMT+7</li><li>Paid leave up to 14 days</li><li>Allowances</li><li>Attractive overtime pay</li><li>Fully remote work</li><li>Performance review twice a year</li><li>Opportunities for training and career growth</li><li>Fast-paced, supportive work environment</li></ul>Lo&#7841;i h&igrave;nh c&ocirc;ng vi&#7879;c: To&agrave;n th&#7901;i gianM&#7909;c l&#432;&#417;ng: E&pound;20.000,00 - E&pound;30.000,00 m&#7897;t th&aacute;ng

Customer Service Representative

Join APC - Online Gaming and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

APC - Online Gaming

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Customer Service Representative