Qureos Mentor

AppFolio

<div><p><b>Hi, We&rsquo;re AppFolio.</b></p><p>
We&rsquo;re innovators, changemakers, and collaborators. We&rsquo;re more than just a software company &mdash; a cloud-based powerhouse that creates products to make our customers&rsquo; lives easier. We&rsquo;re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.</p><p></p><p><b><br>
We love where we work, and you can, too.</b></p><p>
Conversations are at the heart of how our customers run their businesses. Property managers spend much of their time communicating with prospects, residents, and owners &mdash; answering questions, providing updates, and building trust. Our Sr. UX Designer for Voice AI will design intuitive, business-focused voice experiences that streamline these interactions, enabling automation where it adds efficiency and creating space for property managers to focus on the connections that matter most.</p><p>
The ideal candidate will thrive in a highly collaborative environment, eager to apply Agile and Lean UX techniques while working alongside Software Engineers, QA Engineers, and Product Managers to build innovative AI-driven solutions.</p><p></p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul><li><p>
Lead the design of voice AI experiences, from early exploration to polished conversational flows, ensuring interactions feel intuitive and aligned with business needs</p></li><li><div>
Help define and evolve conversational design guidelines and patterns within the broader design system</div></li><li><div>
Collaborate with Engineering and Product Management, together with the rest of the UX Team, to ensure a consistent and high-quality user experience across complex workflows being worked on individually by many small, fast-moving, cross-functional teams</div></li><li><div>
Develop conversation models, personas, and scripts that balance clarity, efficiency, and brand voice</div></li><li><div>
Participate in executing a comprehensive Design Strategy, and work towards meeting usability benchmarks and KPIs</div></li><li><div>
Collaborate with Product Management on roadmap and strategy, working as a tireless advocate for the end user and helping to balance those needs with those of the business</div></li><li><div>
Meet complex design challenges by participating alongside engineering, QA and product in LeanUX-inspired activities such as design studios, provisional personas and storymapping</div></li><li><div>
Ongoing, close collaboration with team members during the sprint including impromptu discussions and brainstorming activities as well as pairing with engineers on design</div></li><li><div>
Support designers and teams as needed with wireframes, flow diagrams, rapid prototypes and visual design to help communicate and validate design ideas</div></li><li><div>
Facilitate user research, in collaboration with the team, to test prototypes and conduct ongoing usability testing specific to conversational interfaces</div></li><li><div>
Evangelize a cohesive user experience via the consistent use of UI patterns</div></li><li><div>
Inspire teams beyond good usability to user delight exploring how tone, pacing, and micro-interactions in voice design can strengthen trust and engagement</div></li><li><p>
Participate in and help drive a comprehensive Design Strategy, setting usability benchmarks and success measures for conversational products.</p></li></ul><h3 class="jobSectionHeader"><b>
Knowledge and Skills</b></h3><ul><li><p>
Strong portfolio of UX work with a focus on voice interfaces, conversational AI, or multimodal experiences</p></li><li><div>
Experience designing natural, human-centered conversations &mdash; including turn-taking, error recovery, and edge cases</div></li><li><div>
Understanding of voice UI usability principles (e.g., brevity, clarity, cognitive load)</div></li><li><div>
Basic knowledge of speech technologies (NLU/NLP, TTS, ASR) and how they shape the design process</div></li><li><div>
Understanding of cross-channel experiences (voice, text, web, and mobile) and how to create continuity across them</div></li><li><div>
Awareness of human-in-the-loop patterns &mdash; when to keep a person in the workflow, when to automate, and how to design smooth handoffs.</div></li><li><div>
Some background or exposure to large language models (LLMs) and emerging multimodal capabilities</div></li><li><div>
Working knowledge of accessibility standards for voice and multimodal interfaces</div></li><li><div>
Experience with a variety of UX deliverables (wireframes, user flows, mockups, prototypes, etc.), but with a keen sense of when to choose the right tool(s) to communicate the design</div></li><li><div>
Knowledge of Agile UX and Lean UX methodologies and experience working in a highly collaborative environment</div></li><li><div>
Demonstrated proficiency in low-fidelity design tools (such as FigJam) and advanced knowledge of design prototyping tools (such as Figma)</div></li><li><div>
Excellent communication and facilitation skills &mdash; able to bring clarity to ambiguous problems and rally stakeholders around the voice experience</div></li><li><p>
Minimum of 5 years of experience in user experience-focused roles, with at least 2 years in voice/conversational design or a closely related area</p></li></ul><h3 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h3><p>
The base salary/hourly wage that we reasonably expect to pay for this role is: $125,600-$157,000</p><p>
The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate&rsquo;s skills, education, experience, etc.</p><p>
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.</p><p>
Regular full-time employees are eligible for benefits &ndash; see here.</p></div><p></p>

Sr. User Experience Designer

Join AppFolio and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AppFolio

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Sr. User Experience Designer

Sr. User Experience Designer

Sr. User Experience Designer

Sr. User Experience Designer

Sr. User Experience Designer

Sr. User Experience Designer

Sr. User Experience Designer