Urwah Admin

Apparel Group

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 Job Description
 
 
 
 POSITION OBJECTIVE
 
 
 A restaurant manager&rsquo;s primary role is to manage and control the day to day restaurant operations
 
 
 Key Responsibilities
 
 
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 Ensure that FOH and BOH staffs are familiar with the day&rsquo;s requirement.
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 Ensure training of all staff is done prior to restaurant opening and whenever needed to maintain excellence of operation standards.
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 Responsible for coordination with all related parties during the Pre-opening Phase of the restaurant to ensure that the Opening Date is reached with full readiness of entire aspects of staffing, training, stocking, menu, budgets, Marketing Plan, and all other aspects of operations.
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 Ensure that all staff is treated fairly and with commonly accepted courtesy.
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 Ensure that time tables, leave roasters and attendance registers are up-to-date.
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 Coordinate with the executive chef and bartender for new menus as needed and to create a wide variety of new dishes and beverage list.
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 Ensure that all communications between restaurant and kitchen run smoothly.
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 Ensure that all purchased order have been delivered and stored.
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 Responsible for the Profit and loss statement of the restaurant.
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 Responsible for achieving set revenues and sales targets for the entire operation of the restaurant on both Floors.
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 Managing the prompt efficient and courteous serving of food and beverage in the restaurant.
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 Schedules working hours of all Service staff, taking into consideration volume of expected business (Reservations and timetables) and ensure that attendance registers are kept daily and that any absenteeism is immediately brought to the attention of the HR.
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 Ensure that all staffs are under control are fully informed in respect of disciplinary procedures, the handling of grievances, etc.
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 Ordering supplies and to ensure that all stocks are ordered to the correct quantities, quality and price.
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 Managing all administration procedure and ensure that all documents are sent to the appropriate accounts department immediately for processing.
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 Ensure that expenses are within budget limits.
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 Managing the Tips division.
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 Control and manage the monthly inventory.
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 Managing the day to day function of all restaurant employees, facilities, daily stock checks/stock takes and sales.
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 Ensure that all stocks are being kept securely and under the correct conditions applicable to each type of commodity stored
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 Managing the daily briefing with the staff to ensure smooth running of the service sequences
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 Hold weekly meetings with the Managing Partner to ensure that operation is going as it should and to ensure that any special arrangements are properly communicated.
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 Responsible for the PR and Marketing activities and communication in order to maximize exposure, footfall and sales revenues of both levels of Restaurant.
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 Generate weekly, monthly and quarterly reports on all aspects of the restaurant operations, including but not limited to budgets, cost breakdowns and sales breakdowns (per food categories, customer profile, menu items, days of the week, etc) Health, Safety and Security
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 Maintain the required standard of operational hygiene according to cleaning rotas at all times.
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 Be aware of the Restaurant policies and procedures relating to health, hygiene, and fire life safety and ensure your direct reports do the same.
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 Familiarize with emergency exits and evacuation procedures. Financial Management
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 To achieve the budget by monitoring and controlling the departmental operations, considering restaurant and expenditure.
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 On an ongoing basis, control and analyze departmental costs to ensure performance against budget;implementing corrective measures where necessary to produce positive business results.
 
 
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 General:
 
 
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 Comply with the company's corporate code of conduct.
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 Familiarize yourself with the company values and model desired behaviors.
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 Perform tasks as directed by the Management in pursuit of the achievement of business goals.
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Manager - Restaurant

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 Job Description
 
 
 
 Objective:
 
 
 This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
 
 
 Key Responsibility:
 
 
 Customer Relationship Management
 
 
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 Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
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 Maintain up-to-date customer records, delivery status reports, and order documentation.
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 Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
 
 
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 Operational Support &amp; Coordination
 
 
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 Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
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 Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
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 Follow up on open service requests and ensure escalations are handled promptly.
 
 
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 Service Quality &amp; Communication
 
 
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 Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
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 Update customers proactively on order status, stock availability, or delivery timelines.
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 Support the preparation of customer service KPIs and periodic service-level reports.
 
 
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 Continuous Improvement
 
 
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 Recommend process enhancements and digital tools to improve service response and customer satisfaction.
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 Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
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 Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
 
 
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 Desired Experience:
 
 
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 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
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 Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
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 Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
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 Bachelor&rsquo;s degree in Business Administration, Supply Chain, or a related field.
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Executive - Customer Service

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 Job Description
 
 
 
 The
 
 Events - Executive
 
 supports the Event Manager in planning, organizing, and executing events that meet brand standards. This includes coordinating logistics, managing vendors, overseeing on-site operations, and ensuring events are delivered on time and within budget to create engaging, memorable experiences for customers.
 
 
 
 Responsibilities
 
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 Helping the Event Manager to communicate with the brands to find out their exact event requirements.
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 Helping the Event Manager to produce detailed proposals for events (for example, timelines, venues, suppliers, legal obligations, staffing and budgets)
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 Helping the Event Manager to research venues, suppliers and contractors, and then negotiate prices and hire.
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 Manage and coordinate suppliers and all event logistics (for example, venue, catering)
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 Manage a team of staff, giving full briefings during the implementation and after.
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 Oversee overall project execution and performance, dismantling and removal of the event and clearance of the venue.
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 Manage inspections, and analytical mock up.
 
 
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 Qualification
 
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 An ideal executive &ndash; events should have 5 to 7 years of progressive experience in event management roles with Strong skills in budget management, contract negotiation, and vendor coordination.
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Executive - Events

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 Job Description
 
 
 
 POSITION OBJECTIVE
 
 
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 The position is responsible for site checks prior to design and designing the entire package for the outlet.
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 BOQ preparation and coordination with Project execution and MEP designers.
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 The position is responsible to control project schedule, cost, and performance risks to ensure proper set-up as per the approval from the Brand Principal.
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 Manage the assigned projects of the brands and ensure precise planning of the store layouts.
 
 
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 Key Responsibilities
 
 
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 Work with the design teams to generate designs, develop and produce concepts and graphics to communicate projects through designs and presentations.
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 Discuss the objectives, requirements and budget of a project.
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 Consult with other professionals about design.
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 Prepare and present feasibility reports and design proposals to the project manager and management.
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 Advise the management on the practicality of their project.
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 Use IT in design and project management, specifically using computer-aided design software.
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 Keep the design within financial budgets and deadlines.
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 Produce detailed workings, drawings and specifications for management.
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 Specify the nature and quality of materials required in the projects.
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 Prepare tender applications and presentations of the design to the management.
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 Draw up tender documents for contracts.
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 Project managing and helping to coordinate the work of contractors in the project.
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 Regular site visits to check on progress, ensuring that the project is running on time and to budget.
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 Resolve problems and issues that arise during construction.
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 Ensuring that the environmental impact of the project is managed.
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 Analyze, manage and mitigate risks.
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 Ensure quality construction standards and the use of proper construction techniques.
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Designer - Footwear

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 Job Description
 
 
 
 Position Objective:
 
 
 The objective of the Area Sales Manager role is to oversee the operations and financial performance of multiple retail stores within an assigned area for 1 or more assigned brands in a region. This includes driving sales growth, ensuring exceptional customer service, managing and developing store teams, and maintaining compliance with company standards. The role requires strategic market analysis, financial acumen, and effective communication with senior management/Brand teams to optimize store performance, manage inventory, promotion, marketing campaign implementation in stores and achieve business objectives.
 
 
 
 Key Responsibility:
 
 
 
 
 Operations Management
 
 
 
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 Oversee the day-to-day operations of multiple fashion retail stores within the assigned area.
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 Ensure all stores operate efficiently and adhere to company standards, including opening and closing procedures.
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 Delegate tasks, assign responsibilities to store managers, and monitor progress.
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 Adhere and enforce Company SOPs, Policies, and procedures, and loss prevention audit guidelines in all the assigned stores. Also, create measures to ensure compliance by all employees.
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 Interpret and make decisions on operations and visual standards based on store and client needs.
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 Single point contact with Brand Teams to implement business/marketing and other strategy elements in the stores uniformly
 
 
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 Financial Management
 
 
 
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 Monitor and analyze sales data, key performance indicators (Units per transaction, Average transaction value, sales per month, sales per square foot, sales turnover, shrinkage control, increase in conversion percentage), and overall financial performance, especially P&amp;L and EBITDA, to identify areas for improvement.
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 Analyze financial reports and make data-driven decisions to improve efficiency and profitability.
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 Monitor and manage budgets, expenses, and financial performance for each store.
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 Implement cost-saving initiatives to enhance profitability while maintaining quality.
 
 
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 Customer Experience
 
 
 
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 Ensure exceptional customer service by coaching and setting service standards for the team at all the stores.
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 Conduct regular store visits to assess customer service quality and address any issues immediately.
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 Collaborate with store managers to implement customer feedback and improve the shopping experience.
 
 
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 Market Analysis &amp; Strategy
 
 
 
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 Utilize market insights to identify opportunities for growth and adapt strategies accordingly.
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 Stay informed about market trends, consumer behavior, and competitor activities.
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 Develop and execute area-specific marketing and sales strategies to drive footfall and revenue.
 
 
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 Communication &amp; Reporting
 
 
 
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 Regularly communicate with senior management to provide updates on store performance and area-wide initiatives.
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 Communicate business drivers, merchandise and quality issues, and other related information to the Retail Operations Manager, Retail Buying Team, and Corporate Office as required.
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 Prepare detailed reports on area performance, including successes, challenges, and opportunities for growth.
 
 
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 Staff Management &amp; Development
 
 
 
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 Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.
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 Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation.
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 Responsible for assessing additional training needs required for optimal performance within the store.
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 Foster a positive work environment that encourages teamwork, innovation, and growth.
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 Develop succession plans to ensure a pipeline of qualified candidates for key positions within the area.
 
 
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 Desired Experience:
 
 
 
 The ideal candidate should have 5-7 years of experience in retail management, with at least 2-3 years in a multi-store management role, such as an Area or District Manager. Proven track record of successfully overseeing multiple retail stores, particularly in the fashion or related industries.
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Area Sales Manager

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 About Us
 
 
 
 &ldquo;Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy &ndash; Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents.
 
 
 Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com
 
 
 Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear &amp; Lifestyle such as Tommy Hilfiger, Charles &amp; Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie&rsquo;s Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc..
 
 
 The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades.&rdquo;
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Stock Coordinator

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 Job Description
 
 
 
 POSITION OBJECTIVE The position is responsible for receiving, inspecting, storing and issuing merchandise for use in the shop
 
 
 Key Responsibiities
 
 
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 Receive merchandize and count it physically and electronically in order to ensure accuracy of information
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 Inspect the quality of the products and report the discrepancies to store manager / assistant store manager about damaged products
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 Classify and stock the products in the stock room as per the store procedures to ensure quick availability of the product
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 Tag the newly arrived stock and / or return the products as per the instruction of senior
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 Assist the sales staff in replenishing stocks on the shelves in order to ensure availability of products at all times
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 Ensure awareness and vigilance at all times of security in the store without any negligence
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 Ensure the highest standards of housekeeping standards
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 Flexible to work for extended hours during the Sale / Festival period
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 Must be physically fit and ability of heavy lifting
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 Record the inventory inward / outward and maintain the report of the same
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 Check for missing price tags and report the same
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 Ability to heavy lift and minimum of 10 kg weight
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 Assist during Stock Take processes
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Join Apparel Group and explore 16   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Apparel Group

ABOUT_COMPANY

Manager - Restaurant

Executive - Customer Service

Executive - Events

Designer - Footwear

Area Sales Manager

Stock Coordinator

Stock Coordinator