Urwah Admin

Apparel Group

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 POSITION OBJECTIVE The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.
 
 
 Key Responsibilities
 
 
 People Management
 
 
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 Leads by example and demonstrates the importance of treating every team member and guest with respect
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 Reacts immediately to issues requiring attention during the shift
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 Provides ongoing, specific direction to team members
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 Encourages an exciting and fun work environment while motivating team members to meet goals
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 Trains, orientates and monitors new team members
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 Reports to Store Manager on team member performance (positive or negative)
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 Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management
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 Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members
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 Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
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 Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations Operations Management
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 Complies with and enforces all Tim Hortons operating standards
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 Ensures that all product and packaging is properly merchandised and stocked
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 Responsible for shift cash procedures
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 Maintains operational efficiency through use of the work schedule
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 Supervises team members to ensure primary and secondary duties are completed
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 Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
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 Keeps current on all new information (i.e., new product launched, promos and discount schemes)
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 Assists the Store Manager in driving sales and transactions during their shift
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 Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.)
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 Escalates to immediate superior any issues and or problems Health &amp; Safety
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 Knows, understands and follows safe work practices and procedures
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 Uses or wears personal protective equipment or clothing as required
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 Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager
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 Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
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 Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents Cashiering
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 Supervises and ensures that technical equipment in the stores are in working condition.
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 Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
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 Receives payment by cash, credit cards, vouchers or automatic debits whenever required
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 Issues receipts, refunds, or change to the customers correctly whenever required
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 Maintains clean &amp; orderly checkout areas
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 Must have experience in Fastfood chains as a supervisor
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Supervisor - Fast Food Specialty

<div>
 POSITION OBJECTIVE
 
 
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 The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
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 Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager
 
 
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 Key Responsibilities
 
 
 
 Customer Service
 
 
 
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 Greet the customers and assist them in selecting the right product.
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 Convert the window shoppers to ultimate buyers.
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 Promote the Club Apparel Loyalty Program of the company for repeat sales
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 Serve Customers with the highest standards and follow the company guideline of selling ( GUEST &ndash; Greet, Understand, Explain, Sell, Thank)
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 Must be updated about the various brands of the group for suggestive selling to the customers - Grooming / Attitude / Knowledge
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 Must be presentable and well-groomed at all the times
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 Flexible to work for extended hours during the Sale period
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 Must possess up to date product knowledge and ensure minimal stock loss.
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 Flexible to work for extended hours during the Sale period.
 
 
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 Merchandise
 
 
 
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 Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
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 Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
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 Record the inventory inward / outward and maintain the report of the same Process
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 Handle the POS (Point of Sale) / Billing Counter efficiently
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 Tally money in the cash till during the beginning / end of the shifts
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 Issue receipts / refunds / change to the customers correctly
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 Process the payments by cash / credit cards / vouchers / automatic debits
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 Ensure awareness and vigilance at all times of security in the store without any negligence
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 Must be flexible to work for varied shifts and overtime as per the business requirement
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 Adhere to SOP &amp; Loss Prevention Policies
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 Maintain confidentiality of the sales figures to the outside party
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</div>

Sales Associate

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 Position Objective
 
 
 
 The objective of the Area Sales Manager role is to oversee the operations and financial performance of multiple retail stores within an assigned area for 1 or more assigned brands in a region. This includes driving sales growth, ensuring exceptional customer service, managing and developing store teams, and maintaining compliance with company standards. The role requires strategic market analysis, financial acumen, and effective communication with senior management/Brand teams to optimize store performance, manage inventory, promotion, marketing campaign implementation in stores and achieve business objectives.
 
 
 
 Key Responsibility
 
 
 
 Operations Management
 
 
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 Oversee the day-to-day operations of multiple fashion retail stores within the assigned area.
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 Ensure all stores operate efficiently and adhere to company standards, including opening and closing procedures.
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 Delegate tasks, assign responsibilities to store managers, and monitor progress.
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 Adhere and enforce Company SOPs, Policies, and procedures, and loss prevention audit guidelines in all the assigned stores. Also, create measures to ensure compliance by all employees.
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 Interpret and make decisions on operations and visual standards based on store and client needs.
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 Single point contact with Brand Teams to implement business/marketing and other strategy elements in the stores uniformly
 
 
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 Financial Management
 
 
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 Monitor and analyze sales data, key performance indicators (Units per transaction, Average transaction value, sales per month, sales per square foot, sales turnover, shrinkage control, increase in conversion percentage), and overall financial performance, especially P&amp;L and EBITDA, to identify areas for improvement.
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 Analyze financial reports and make data-driven decisions to improve efficiency and profitability.
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 Monitor and manage budgets, expenses, and financial performance for each store.
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 Implement cost-saving initiatives to enhance profitability while maintaining quality.
 
 
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 Customer Experience
 
 
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 Ensure exceptional customer service by coaching and setting service standards for the team at all the stores.
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 Conduct regular store visits to assess customer service quality and address any issues immediately.
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 Collaborate with store managers to implement customer feedback and improve the shopping experience.
 
 
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 Market Analysis &amp; Strategy
 
 
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 Utilize market insights to identify opportunities for growth and adapt strategies accordingly.
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 Stay informed about market trends, consumer behavior, and competitor activities.
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 Develop and execute area-specific marketing and sales strategies to drive footfall and revenue.
 
 
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 Communication &amp; Reporting
 
 
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 Regularly communicate with senior management to provide updates on store performance and area-wide initiatives.
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 Communicate business drivers, merchandise and quality issues, and other related information to the Retail Operations Manager, Retail Buying Team, and Corporate Office as required.
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 Prepare detailed reports on area performance, including successes, challenges, and opportunities for growth.
 
 
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 Staff Management &amp; Development
 
 
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 Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.
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 Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation.
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 Responsible for assessing additional training needs required for optimal performance within the store.
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 Foster a positive work environment that encourages teamwork, innovation, and growth.
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 Develop succession plans to ensure a pipeline of qualified candidates for key positions within the area.
 
 
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 Desired Experience
 
 
 
 The ideal candidate should have 5-7 years of experience in retail management, with at least 2-3 years in a multi-store management role, such as an Area or District Manager. Proven track record of successfully overseeing multiple retail stores, particularly in the fashion or related industries.
</div>

Area Sales Manager

<div>
 
 Position Objective
 
 
 
 The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
 
 
 
 Key Responsibility
 
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Greet customers and assist them in selecting products that meet their needs.
 </li>
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 Convert window shoppers into buyers through proactive engagement.
 </li>
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 Promote the company's loyalty program to encourage repeat sales.
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 Deliver top-tier customer service by following the company&rsquo;s GUEST model (Greet, Understand, Explain, Sell, Thank).
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 Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
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 Educate customers on product features, benefits, materials, and care instructions.
 
 
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 Grooming / Attitude / Knowledge
 
 
 
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 Always present a well-groomed and professional appearance.
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 Be flexible and available to work extended hours during peak sales periods.
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 Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
 
 
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 Merchandising
 
 
 
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 Ensure products are displayed in an attractive manner according to store layout standards.
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 Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
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 Record and maintain accurate inventory records for incoming and outgoing stock.
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 Upsell and cross-sell products to increase sales opportunities.
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 Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
 
 
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 Process
 
 
 
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 Efficiently operate the Point of Sale (POS) system for billing and transactions.
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 Balance the cash till at the start and end of shifts.
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 Accurately process payments through cash, credit cards, vouchers, or automatic debits.
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 Issue receipts, refunds, and change to customers correctly.
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 Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
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 Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
 
 
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 Desired Qualification
 
 
 
 The ideal Sales Associate in a retail company should have a bachelor&rsquo;s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.
</div>

<div>
 POSITION OBJECTIVE
 
 
 The position is responsible for HRMS software implementation across Apparel Group and improvise the same in terms of configuration and customization as per the business requirement.
 
 
 Key Responsibilities
 
 
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 Provide support in developing HRMS software
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 Assist in the review of data in HRMS to ensure 100% accuracy
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 Following all processes defined in the project including system administration
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 Ensures data integrity and accuracy of employee and organization information through periodic reviews and audits
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 Collaborate with other HRMS users (Payroll, Accounting, Projects, etc.)
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 Update of employee information, documents etc in the HRMS manually avoiding an excel upload from the vendor side
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 Provide the user details to all employees for HRMS access
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 Ensures the internal workflow mapping for all employees are updated accordingly
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 Report preparation
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 Handles queries related to HRMS for employees
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</div>

Human Capital Officer

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 Position Objective
 
 
 
 Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.
 
 
 
 Key Responsibility
 
 
 
 Sales and Customer Focus:
 
 
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 Consider the needs of the customers at all times
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 Implements a high standard of customer focus within the store
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 Leads by example in all aspects of customer service
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 Actively seeks ways to achieve or exceed shop sales targets
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 Ensures all members of team have an understanding of KPIs and targets to be achieved
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 Ensures any promotional offers, regarding stock, are implemented within the store
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 Implement strategies effectively to drive sales in the store
 
 
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 Store Administration
 
 
 
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 Regularly audits own store administration and resolve any issues
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 Implements, within own store, any changes in administration procedure positively and effectively
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 Collaborate with the Store Manager to set and achieve sales targets.
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 Monitor sales performance and analyze key performance indicators (KPIs).
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 Implement sales strategies to maximize revenue and meet business goals.
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 Oversee inventory control and merchandising to optimize product availability.
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 Ensure accurate stock levels through regular stock checks and replenishment.
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 Ensure that the store layout and presentation align with brand standards.
 
 
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 Presentation And Management
 
 
 
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 To ensure store has the correct stock package and required stock levels to maximize sales potential
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 Ensures high standard of visual merchandising and maintenance amongst all staff
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 Effectively communicates any changes in stock or store layout to all members of the team
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 Ensure that each member follow the retail standard
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 Maintaining the back store operation and replenishment of the merchandise
 
 
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 Staffing &amp; Team Performance Management
 
 
 
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 Monitors/ Manages schedules for salesperson work hours, vacations and days off
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 Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary
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 Encourage full participation of salesperson in creating store goals and developing plans
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 Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
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 Maintain the leave of the staff
 
 
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 Security
 
 
 
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 Ensures security procedures are adhered to throughout the store.
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 Maintains a high standard of security awareness, regarding stock and money, within store.
 
 
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 Other Job Deliverables
 
 
 
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 Carry out corrective action / progressive discipline as necessary
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 Demonstrate dependability, reliability and punctuality.
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 Maintain strict confidence of all employee and employment-related information.
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 Demonstrate the highest level of integrity and ethics in all the decision-making process.
 
 
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 Desired Experience
 
 
 
 The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.
</div>

Assistant Store Manager

<div>
 POSITION OBJECTIVE
 
 
 A assistant restaurant manager&rsquo;s primary role is to manage and control the day to day restaurant operations
 
 
 Key Responsibilities
 
 
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 Ensure that FOH and BOH staffs are familiar with the day&rsquo;s requirement.
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 Ensure training of all staff is done prior to restaurant opening and whenever needed to maintain excellence of operation standards.
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 Responsible for coordination with all related parties during the Pre-opening Phase of the restaurant to ensure that the Opening Date is reached with full readiness of entire aspects of staffing, training, stocking, menu, budgets, Marketing Plan, and all other aspects of operations.
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 Ensure that all staff is treated fairly and with commonly accepted courtesy.
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 Ensure that time tables, leave roasters and attendance registers are up-to-date.
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 Coordinate with the executive chef and bartender for new menus as needed and to create a wide variety of new dishes and beverage list.
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 Ensure that all communications between restaurant and kitchen run smoothly.
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 Ensure that all purchased order have been delivered and stored.
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 Responsible for the Profit and loss statement of the restaurant.
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 Responsible for achieving set revenues and sales targets for the entire operation of the restaurant on both Floors.
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 Managing the prompt efficient and courteous serving of food and beverage in the restaurant.
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 Schedules working hours of all Service staff, taking into consideration volume of expected business (Reservations and timetables) and ensure that attendance registers are kept daily and that any absenteeism is immediately brought to the attention of the HR.
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 Ensure that all staffs are under control are fully informed in respect of disciplinary procedures, the handling of grievances, etc.
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 Ordering supplies and to ensure that all stocks are ordered to the correct quantities, quality and price.
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 Managing all administration procedure and ensure that all documents are sent to the appropriate accounts department immediately for processing.
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 Ensure that expenses are within budget limits.
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 Managing the Tips division.
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 Control and manage the monthly inventory.
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 Managing the day to day function of all restaurant employees, facilities, daily stock checks/stock takes and sales.
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 Ensure that all stocks are being kept securely and under the correct conditions applicable to each type of commodity stored
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 Managing the daily briefing with the staff to ensure smooth running of the service sequences
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 Hold weekly meetings with the Managing Partner to ensure that operation is going as it should and to ensure that any special arrangements are properly communicated.
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 Responsible for the PR and Marketing activities and communication in order to maximize exposure, footfall and sales revenues of both levels of Restaurant.
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 Generate weekly, monthly and quarterly reports on all aspects of the restaurant operations, including but not limited to budgets, cost breakdowns and sales breakdowns (per food categories, customer profile, menu items, days of the week, etc) Health, Safety and Security
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 Maintain the required standard of operational hygiene according to cleaning rotas at all times.
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 Be aware of the Restaurant policies and procedures relating to health, hygiene, and fire life safety and ensure your direct reports do the same.
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 Familiarize with emergency exits and evacuation procedures. Financial Management
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 To achieve the budget by monitoring and controlling the departmental operations, considering restaurant and expenditure.
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 On an ongoing basis, control and analyze departmental costs to ensure performance against budget;implementing corrective measures where necessary to produce positive business results.
 
 
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 General
 
 
 
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 Comply with the company's corporate code of conduct.
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 Familiarize yourself with the company values and model desired behaviors.
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 Perform tasks as directed by the Management in pursuit of the achievement of business goals.
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Assistant Manager - Restaurant

Join Apparel Group and explore 21   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Apparel Group

About Company

Supervisor - Fast Food Specialty

Sales Associate

Area Sales Manager

Sales Associate

Human Capital Officer

Assistant Store Manager

Assistant Manager - Restaurant