Urwah Admin

Apparel Group

Apparel Group is a multibillion dollar conglomerate based in Dubai, UAE, established in 1996. With over 2,500 stores and a diverse portfolio of more than 85 international brands across 14 countries, the Group has a strong presence in the GCC and is expanding into key markets such as India and Southeast Asia. It offers an integrated omni-channel experience and represents global names like Tommy Hilfiger and Skechers, supported by a multicultural workforce of over 27,000 employees.

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 Position Objective
 
 
 
 Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.
 
 
 
 Key Responsibility
 
 
 
 Sales and Customer Focus:
 
 
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 Consider the needs of the customers at all times
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 Implements a high standard of customer focus within the store
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 Leads by example in all aspects of customer service
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 Actively seeks ways to achieve or exceed shop sales targets
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 Ensures all members of team have an understanding of KPIs and targets to be achieved
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 Ensures any promotional offers, regarding stock, are implemented within the store
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 Implement strategies effectively to drive sales in the store
 
 
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 Store Administration
 
 
 
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 Regularly audits own store administration and resolve any issues
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 Implements, within own store, any changes in administration procedure positively and effectively
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 Collaborate with the Store Manager to set and achieve sales targets.
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 Monitor sales performance and analyze key performance indicators (KPIs).
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 Implement sales strategies to maximize revenue and meet business goals.
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 Oversee inventory control and merchandising to optimize product availability.
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 Ensure accurate stock levels through regular stock checks and replenishment.
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 Ensure that the store layout and presentation align with brand standards.
 
 
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 Presentation And Management
 
 
 
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 To ensure store has the correct stock package and required stock levels to maximize sales potential
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 Ensures high standard of visual merchandising and maintenance amongst all staff
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 Effectively communicates any changes in stock or store layout to all members of the team
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 Ensure that each member follow the retail standard
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 Maintaining the back store operation and replenishment of the merchandise
 
 
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 Staffing &amp; Team Performance Management
 
 
 
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 Monitors/ Manages schedules for salesperson work hours, vacations and days off
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 Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary
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 Encourage full participation of salesperson in creating store goals and developing plans
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 Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
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 Maintain the leave of the staff
 
 
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 Security
 
 
 
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 Ensures security procedures are adhered to throughout the store.
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 Maintains a high standard of security awareness, regarding stock and money, within store.
 
 
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 Other Job Deliverables
 
 
 
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 Carry out corrective action / progressive discipline as necessary
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 Demonstrate dependability, reliability and punctuality.
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 Maintain strict confidence of all employee and employment-related information.
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 Demonstrate the highest level of integrity and ethics in all the decision-making process.
 
 
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 Desired Experience
 
 
 
 The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.
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Assistant Store Manager

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 POSITION OBJECTIVE
 
 
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 The position is responsible to develop, deliver and communicate visual concepts and promote the brand, products and services in-store
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 Train and coach the store team to perform merchant based VP and manage the daily, weekly and seasonal VP tasks
 
 
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 Key Responsibilities
 
 
 Brand Image - Ensure that the brand identity and presentation standards in both windows and in-store are achieved consistently by creating eye catching displays whilst incorporating commercial sales opportunities
 
 
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 Implements the brand specific visual merchandising standards
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 Coordinating store display in line with brand guidelines and strategy
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 Developing floor plans and maximize visual impact
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 Arranges merchandise, signage, fixtures and in-store layout guide
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 Taking Photograph in every changes done in the merchandise display
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 Make use of creative lighting for windows
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 Maximizing placement of new lines, re-merchandising the store when new trends build
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 Creates layout of the store according to its categories
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 Ensures proper merchandising of the items
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 Collect review and feedback of the merchandise Other Responsibilities
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 Working closely with the operations and brand management team to increase sales
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 Working with VM Manager and sales team to achieve commercial goals
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 Involve in Pre-Opening of the stores and timely visit to ensure that brand&rsquo;s standard are properly implemented and followed
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 Conduct research of the current market trends and lifestyle
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Visual Merchandiser

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 Position Objective
 
 
 
 Stock Coordinator is responsible for receiving, inspecting, storing merchandise and maintaining accurate stock levels, organizing merchandise, and ensuring the seamless flow of products from the stockroom to the sales floor. Stock Coordinator works closely with store management, sales associates, and other team members to uphold a high standard of organization.
 
 
 
 Process
 
 
 
 Key Responsibility:
 
 
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 Receive merchandize and count it physically and electronically in order to ensure accuracy of information
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 Inspect the quality of the products and report the discrepancies to store manager / assistant store manager about damaged products.
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 Ensure proper storage and handling of merchandise to prevent damage.
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 Classify and stock the products in the stock room as per the store procedures to ensure quick availability of the product.
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 Tag the newly arrived stock and / or return the products as per the instruction of senior
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 Assist the sales staff in replenishing stocks on the shelves in order to ensure availability of products at all times
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 Ensure awareness and vigilance at all times of security in the store without any negligence
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 Ensure the highest standards of housekeeping standards
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 Flexible to work for extended hours during the Sale / Festival period
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 Must be physically fit and ability of heavy lifting of around 10kgs of weight.
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 Record the inventory inward / outward and maintain the report of the same
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 Check for missing price tags and report the same
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 Assist during Stock Take processes
 
 
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 Desired Experience
 
 
 
 The ideal Stock Coordinator in a retail company should have strong organizational Skills with familiarity with warehouse management system to keep track and manage stock. Previous experience in a similar stock, warehouse, or logistics role is preferred.
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Stock Coordinator

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 Position Objective
 
 
 
 Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.
 
 
 
 Financial
 
 
 
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 To drive the store team to achieve the store target and store KPIs.
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 To ensure store shrinkage to be less than 0.2% of the cost of sale.
 
 
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 Process
 
 
 
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 To conduct regular financial and stock audits.
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 To regularly update track and communicate the store dashboard.
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 To maintain the VM standards in the store.
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 To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management)
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 Oversee day-to-day store operations, including opening and closing procedures.
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 Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
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 Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
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 Implement and enforce company policies and procedures to ensure compliance.
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 Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
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 Develop and implement action plans based on performance metrics to drive results.
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 Maintaining the back store operation and replenishment of the merchandise.
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 Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
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 Recruit, train, and develop a high-performing sales team.
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 Monitor and manage store expenses, budgets, and financial goals.
 
 
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 Customer
 
 
 
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 To drive the store team to achieve club apparel, NPS and DSES goals.
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 To maintain a relationship with the mall management.
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 To effectively communicate with the office back-end team regarding store-related activities.
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 Address customer inquiries and concerns promptly, striving to exceed customer expectations.
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 To manage people in regards with performance and conduct of store employees.
 
 
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 Learning
 
 
 
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 To constantly upgrade the skills of self and team and create a pipeline of future store managers
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 Identifying the learning gaps of the team and creating a process to address the same.
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 Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
 
 
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 Desired Experience
 
 
 
 The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.
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Store Manager

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 Responsibilities
 
 
 
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 Assist in developing and implementing brand strategies to drive business growth and brand awareness
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 Support the creation of brand assets, including visual content, campaigns, and marketing materials
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 Manage and maintain brand consistency across all channels, including social media, website, and advertising
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 Coordinate with internal teams, such as marketing, creative, and external agencies to ensure brand alignment
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 Analyze and report on brand performance metrics, including social media engagement and campaign results
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 Stay up-to-date with industry trends, competitor activity, and market research to inform brand strategy
 
 
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 Requirements
 
 
 
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 Bachelor's degree in Marketing, Communications, or related field
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 1-3 years of experience in brand management, marketing, or a related field
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 Strong understanding of brand development and management principles
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 Excellent communication, organizational, and project management skills
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 Ability to work in a fast-paced environment and meet deadlines
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 Proficiency in Adobe Creative Suite, social media platforms, and Microsoft Office
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Brand  Coordinator

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 Position Objective
 
 
 
 The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
 
 
 
 Key Responsibility
 
 
 
 Customer Service:
 
 
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 Greet customers and assist them in selecting products that meet their needs.
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 Convert window shoppers into buyers through proactive engagement.
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 Promote the company's loyalty program to encourage repeat sales.
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 Deliver top-tier customer service by following the company&rsquo;s GUEST model (Greet, Understand, Explain, Sell, Thank).
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 Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
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 Educate customers on product features, benefits, materials, and care instructions.
 
 
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 Grooming / Attitude / Knowledge
 
 
 
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 Always present a well-groomed and professional appearance.
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 Be flexible and available to work extended hours during peak sales periods.
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 Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
 
 
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 Merchandising
 
 
 
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 Ensure products are displayed in an attractive manner according to store layout standards.
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 Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
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 Record and maintain accurate inventory records for incoming and outgoing stock.
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 Upsell and cross-sell products to increase sales opportunities.
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 Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
 
 
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 Process
 
 
 
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 Efficiently operate the Point of Sale (POS) system for billing and transactions.
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 Balance the cash till at the start and end of shifts.
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 Accurately process payments through cash, credit cards, vouchers, or automatic debits.
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 Issue receipts, refunds, and change to customers correctly.
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 Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
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 Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
 
 
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 Desired Qualification
 
 
 
 The ideal Sales Associate in a retail company should have a bachelor&rsquo;s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.
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Sales Associate

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 POSITION OBJECTIVE
 
 
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 The position is responsible for generating sales and deliver customer service at its best.
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 Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.
 
 
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 Key Responsibilities
 
 
 
 Hospitality And Guest Service
 
 
 
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 Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
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 Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
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 Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
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 Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
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 Uses proper procedures to ensure the accuracy of every order for every guest.
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 Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
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 Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests&rsquo; needs.
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 Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
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 Listens carefully to guests and apologizes for the experience in the case of a complaint.
 
 
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 Store Operations
 
 
 
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 Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
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 Prepares all products as required, following the order monitor to ensure the accuracy of every order.
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 Communicates showcase and product needs to ensure proper product availability for guests.
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 Regularly takes temperatures of the required products and records in the Time &amp; Temperature Log.
 
 
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 Policies And Procedures
 
 
 
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 Participates in and attends all store meetings and other related functions.
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 Follows all restaurant policies, procedures and standards.
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 Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
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 Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.
 
 
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 Cashiering
 
 
 
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 Receives payment by cash, credit cards, vouchers or automatic debits.
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 Issue receipts, refunds, or change to the customers correctly.
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 Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
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 Maintain clean and orderly checkout areas.
 
 
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 Health &amp; Safety
 
 
 
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 Works in compliance with occupational health and safety legislation.
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 Knows, understands and follows safe work practices and procedures.
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 Uses or wears personal protective equipment or clothing as required.
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 Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.
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 Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.
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Senior Service Crew

Join Apparel Group and explore 23   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.