Urwah Admin

Apparel Group

<div>
 
 Position Objective
 
 
 
 The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
 
 
 
 Key Responsibility
 
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Greet customers and assist them in selecting products that meet their needs.
 </li>
 <li>
 Convert window shoppers into buyers through proactive engagement.
 </li>
 <li>
 Promote the company's loyalty program to encourage repeat sales.
 </li>
 <li>
 Deliver top-tier customer service by following the company&rsquo;s GUEST model (Greet, Understand, Explain, Sell, Thank).
 </li>
 <li>
 Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
 </li>
 <li>
 Educate customers on product features, benefits, materials, and care instructions.
 
 
 </li>
 </ul>
 
 Grooming / Attitude / Knowledge
 
 
 
 <ul>
 <li>
 Always present a well-groomed and professional appearance.
 </li>
 <li>
 Be flexible and available to work extended hours during peak sales periods.
 </li>
 <li>
 Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
 
 
 </li>
 </ul>
 
 Merchandising
 
 
 
 <ul>
 <li>
 Ensure products are displayed in an attractive manner according to store layout standards.
 </li>
 <li>
 Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
 </li>
 <li>
 Record and maintain accurate inventory records for incoming and outgoing stock.
 </li>
 <li>
 Upsell and cross-sell products to increase sales opportunities.
 </li>
 <li>
 Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
 
 
 </li>
 </ul>
 
 Process
 
 
 
 <ul>
 <li>
 Efficiently operate the Point of Sale (POS) system for billing and transactions.
 </li>
 <li>
 Balance the cash till at the start and end of shifts.
 </li>
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 Accurately process payments through cash, credit cards, vouchers, or automatic debits.
 </li>
 <li>
 Issue receipts, refunds, and change to customers correctly.
 </li>
 <li>
 Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
 </li>
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 Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
 
 
 </li>
 </ul>
 
 Desired Qualification
 
 
 
 The ideal Sales Associate in a retail company should have a bachelor&rsquo;s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.
</div>

Sales Associate

<div>
 POSITION OBJECTIVE
 
 
 <ul>
 <li>
 The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
 </li>
 <li>
 Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 
 Customer Service
 
 
 
 <ul>
 <li>
 Greet the customers and assist them in selecting the right product.
 </li>
 <li>
 Convert the window shoppers to ultimate buyers.
 </li>
 <li>
 Promote the Club Apparel Loyalty Program of the company for repeat sales
 </li>
 <li>
 Serve Customers with the highest standards and follow the company guideline of selling ( GUEST &ndash; Greet, Understand, Explain, Sell, Thank)
 </li>
 <li>
 Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
 </li>
 <li>
 Must be presentable and well-groomed at all the times
 </li>
 <li>
 Flexible to work for extended hours during the Sale period
 </li>
 <li>
 Must possess up to date product knowledge and ensure minimal stock loss.
 </li>
 <li>
 Flexible to work for extended hours during the Sale period.
 
 
 </li>
 </ul>
 
 Merchandise
 
 
 
 <ul>
 <li>
 Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
 </li>
 <li>
 Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
 </li>
 <li>
 Record the inventory inward / outward and maintain the report of the same Process
 </li>
 <li>
 Handle the POS (Point of Sale) / Billing Counter efficiently
 </li>
 <li>
 Tally money in the cash till during the beginning / end of the shifts
 </li>
 <li>
 Issue receipts / refunds / change to the customers correctly
 </li>
 <li>
 Process the payments by cash / credit cards / vouchers / automatic debits
 </li>
 <li>
 Ensure awareness and vigilance at all times of security in the store without any negligence
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 <li>
 Must be flexible to work for varied shifts and overtime as per the business requirement
 </li>
 <li>
 Adhere to SOP &amp; Loss Prevention Policies
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 Maintain confidentiality of the sales figures to the outside party
 </li>
 </ul>
</div>

<div>
 
 
 
 About the Company
 
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencer&rsquo;s, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first Phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 
 
 
 
 Overview:
 
 -
 
 
 
 The Quality Assurance Analyst ensures consistent, high-quality customer experience across all e-commerce support channels by evaluating customer interactions, identifying performance and process gaps, and driving continuous improvement. The role plays a critical part in protecting brand reputation, improving CSAT/NPS, and reducing repeat contacts in a fast-paced retail environment.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 
 Omnichannel Quality Monitoring
 
 
 
 <ul>
 <li>
 Evaluate customer interactions across voice, email, live chat, social media, and app tickets&amp; reviews.
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 Apply channel-specific QA scorecards covering:
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 Accuracy of information (orders, returns, refunds, delivery SLAs)
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 Brand tone of voice and empathy
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 Resolution ownership and follow-through
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 Compliance with policies and customer promises
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 Monitor handling of peak-season traffic, escalations, and high-impact cases (delivery delays, refunds, cancellations).
 </li>
 </ul>
 
 
 
 
 
 
 E-Commerce &amp; Retail Quality Focus
 
 
 
 <ul>
 <li>
 Assess agent knowledge and execution related to:
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 Order tracking, delivery failures, and last-mile coordination
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 Returns, exchanges, refunds, and wallet/BNPL payments
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 Promotions, vouchers, and campaign rules
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 App and website journey issues
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 Identify quality gaps linked to
 
 logistics, warehouse, catalog, or tech issues
 
 , and flag them with clear evidence.
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 </ul>
 
 
 
 
 
 
 Performance Insights &amp; Reporting
 
 
 
 <ul>
 <li>
 Deliver weekly and monthly QA dashboards highlighting:
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 Quality score trends by channel, brand, and agent
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 Critical errors impacting CSAT, NPS, and repeat contacts
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 Top defect drivers (e.g., wrong promise, missing follow-up, policy misinterpretation)
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 Correlate QA outcomes with CSAT, NPS, FCR, Breach, and AHT to support management decisions.
 </li>
 </ul>
 
 
 
 
 
 
 Coaching &amp; Calibration
 
 
 
 <ul>
 <li>
 Provide
 
 actionable, example-based feedback
 
 to agents and team leaders.
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 Support targeted coaching plans for:
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 New joiners
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 Low-performing agents
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 Agents handling complex retail cases
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 Participate in
 
 calibration sessions
 
 with Operations and Training to ensure scoring consistency across brands and channels.
 </li>
 </ul>
 
 
 
 
 
 
 Process &amp; CX Improvement
 
 
 
 <ul>
 <li>
 Recommend improvements to:
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 SOPs and customer communication templates
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 Knowledge base articles and macros
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 Automation and self-service flows (order tracking, returns, refunds)
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 Support rollout of new brands, campaigns, or system changes from a quality and CX perspective.
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 Contribute QA insights to reduce avoidable contacts and repeat interactions.
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 </ul>
 
 
 
 
 
 
 Compliance &amp; Risk Control
 
 
 
 <ul>
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 Ensure adherence to:
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 Retail policies and SLAs
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 Data privacy and customer protection standards
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 Brand-specific guidelines across multiple markets
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 Flag high-risk or repeat quality issues with clear escalation paths.
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 </ul>
 
 
 
 
 
 
 Required Experience &amp; Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience.
 </li>
 <li>
 2&ndash;4 years in e-commerce, retail, or omnichannel contact center QA.
 </li>
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 Hands-on experience evaluating digital channels (chat, email, social).
 </li>
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 Strong understanding of retail CX drivers and peak-season operations.
 </li>
 </ul>
 
 
 
 
 
 
 Technical &amp; Functional Skills
 
 
 
 <ul>
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 Proficiency with CRM and QA platforms (e.g., Sprinklr, Zendesk, Salesforce).
 </li>
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 Strong data analysis and reporting skills (Excel, dashboards).
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 Ability to interpret QA data and translate it into operational actions.
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 Excellent written communication with strong attention to tone and clarity.
 </li>
 </ul>
 
 
 
 
 
 
 Behavioral Competencies
 
 
 
 <ul>
 <li>
 Customer-obsessed mindset
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 High attention to detail and fairness
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 Ownership and accountability
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 Ability to challenge processes constructively
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 Strong collaboration with Ops, Tech, Logistics, and Training
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 </ul>
 
 
 
 
 
 
 Benefits:
 
 
 -
 
 <ul>
 <li>
 Full-time role
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 Competitive salary
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 Company employee discounts across all brands
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 Medical &amp; health insurance
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 Collaborative work environment
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 </ul>
</div>

Quality Assurance Officer

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist in developing and implementing brand strategies to drive business growth and brand awareness
 </li>
 <li>
 Support the creation of brand assets, including visual content, campaigns, and marketing materials
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 Manage and maintain brand consistency across all channels, including social media, website, and advertising
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 Coordinate with internal teams, such as marketing, creative, and external agencies to ensure brand alignment
 </li>
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 Analyze and report on brand performance metrics, including social media engagement and campaign results
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 Stay up-to-date with industry trends, competitor activity, and market research to inform brand strategy
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, Communications, or related field
 </li>
 <li>
 1-3 years of experience in brand management, marketing, or a related field
 </li>
 <li>
 Strong understanding of brand development and management principles
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 Excellent communication, organizational, and project management skills
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 Ability to work in a fast-paced environment and meet deadlines
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 Proficiency in Adobe Creative Suite, social media platforms, and Microsoft Office
 </li>
 </ul>
</div>

Project Coordinator

<div>
 
 Who We Are
 
 
 
 Apparel Group is a global fashion and lifestyle retail powerhouse headquartered in the GCC, with over 26 years of industry leadership. Our portfolio includes 85+ world-class brands and 2,400+ stores across 14+ countries, serving millions of customers annually. Powered by a team of 20,000+ professionals, we are united by a commitment to our core values being - Passionate, Empowered, Ambitious, and Respectful. We proudly bring iconic international brands to the region, shaping lifestyle across multiple sectors.
 
 
 At Apparel Group, we believe food is more than flavor, it&rsquo;s about connection, creativity, and community. With a portfolio of global and homegrown F&amp;B brands, we&rsquo;re redefining the dining experience through passion, innovation, and hospitality.
 
 
 We are seeking a Manager L&amp;D to design and deliver impactful learning experiences that elevate people capability, leadership excellence, and service culture across the organization.
 
 
 
 Job Purpose
 
 
 
 The Manager &ndash; Learning &amp; Development is responsible for shaping a future-ready workforce by driving structured learning, leadership development, and capability-building initiatives. This role partners closely with business leaders to align learning strategies with organizational goals and brand standards. By embedding a culture of continuous learning, the role ensures talent growth, operational excellence, and a consistently premium customer experience.
 
 
 
 How You Will Make An Impact (Key Responsibilities)
 
 
 
 <ul>
 <li>
 Key Responsibilities
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 <li>
 Learning Strategy &amp; Academy Development
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 Develop and execute an enterprise learning strategy aligned with organizational priorities, growth plans, and brand values.
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 Design and establish structured learning academies to support frontline excellence, corporate capability, and leadership development.
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 Create academy governance frameworks including curriculum architecture, certification pathways, faculty models, and quality standards.
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 Build scalable learning ecosystems that integrate classroom, digital, and experiential learning.
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 Capability Framework &amp; Skills Architecture
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 Design and maintain enterprise-wide capability frameworks aligned to business-critical roles and future workforce needs.
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 Develop and manage a skills taxonomy to support role clarity, workforce planning, and personalized learning pathways.
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 Map skills and capabilities to career pathways, succession planning, and talent mobility initiatives.
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 Partner with HR and business leaders to identify capability gaps and design targeted development interventions.
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 Learning Design, Delivery &amp; Capability Building
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 Oversee the delivery of blended learning programs across frontline, corporate, and leadership populations.
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 Lead leadership and management development initiatives to strengthen people management and future leadership pipelines.
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 Ensure all learning content reflects premium service behaviors, brand storytelling, and operational excellence standards.
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 Collaborate with internal stakeholders and external vendors to deliver high-impact learning experiences.
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 Performance Measurement &amp; Continuous Improvement
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 Implement evaluation frameworks to measure learning effectiveness, capability uplift, and business impact.
 </li>
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 Use performance data, learner analytics, and feedback to continuously refine learning programs.
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 Maintain governance over learning calendars, certification tracking, compliance records, and reporting.
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 Benchmark learning practices against industry trends and best practices.
 </li>
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 Culture, Talent Development &amp; Workforce Capability
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 Champion a culture of continuous learning, curiosity, and professional growth.
 </li>
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 Support talent development strategies including high-potential programs, succession planning, and career architecture.
 </li>
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 Act as a trusted advisor to leaders on capability gaps, behavioral development, and workforce readiness.
 </li>
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 Drive engagement initiatives that embed learning into everyday work.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Learning &amp; Development, Business Administration, Psychology, or a related field.
 </li>
 <li>
 Minimum experience: 7&ndash;10 years, with at least 7 years of relevant Learning &amp; Development and/or Talent Development experience
 </li>
 <li>
 Mandatory experience within the retail sector, preferably in fashion, lifestyle, luxury, or customer-centric retail environments.
 </li>
 <li>
 Familiarity with digital learning ecosystems, LMS/LXP platforms, and modern learning technologies.
 </li>
 <li>
 Experience working in the UAE or Middle East region is preferred, with cultural awareness and ability to operate in diverse, multi-national workplaces.
 </li>
 <li>
 Proven experience in designing, delivering, and managing learning programs across frontline, corporate, and leadership populations.
 </li>
 <li>
 Prior exposure to multi-brand, multi-location, or regional organizations is strongly preferred.
 </li>
 <li>
 Strong understanding of adult learning principles, leadership development, and capability-building frameworks.
 </li>
 <li>
 Hands-on experience with training needs analysis, learning calendars, vendor management, and learning evaluation metrics.
 </li>
 <li>
 Ability to translate business objectives into practical, engaging, and measurable learning solutions. Excellent stakeholder management, facilitation, and communication skills, with the ability to partner effectively with senior leaders.
 </li>
 <li>
 Strategic, organized, and people-focused, with a passion for building talent, strengthening culture, and driving service excellence.
 
 
 </li>
 </ul>
 Key Competencies
 
 
 <ul>
 <li>
 Learning strategy &amp; workforce capability planning
 </li>
 <li>
 Retail learning excellence &amp; customer experience focus
 </li>
 <li>
 Academy governance &amp; structured curriculum design
 </li>
 <li>
 Capability frameworks &amp; skills taxonomy development
 </li>
 <li>
 Executive stakeholder partnership
 </li>
 <li>
 Data-driven performance measurement
 </li>
 <li>
 Change leadership &amp; transformation mindset
 </li>
 <li>
 Vendor and program governance
 </li>
 <li>
 Cultural intelligence in multi-national environments
 </li>
 <li>
 Strong commercial and operational awareness
 </li>
 </ul>
</div>

Manager - L&D

<div>
 
 Objective
 
 
 
 Responsible for managing the complete procurement cycle to ensure high-quality materials and services are available to support smooth production flow. Involves supplier identification, negotiation, order management, and continuous monitoring of inventory levels to avoid shortages or delays. Plays a vital role in maintaining operational continuity through effective coordination with production, quality, and engineering teams.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Procurement &amp; Supplier Management
 </li>
 <li>
 Manage end-to-end procurement of raw materials, consumables, spare parts, and required services.
 </li>
 <li>
 Identify, evaluate, and onboard new suppliers to ensure competitive pricing, quality, andreliability.
 </li>
 <li>
 Negotiate pricing, contracts, and payment terms to secure cost-effective andquality-focused supply agreements.
 </li>
 <li>
 Inventory &amp; Material Planning
 </li>
 <li>
 Monitor inventory levels to prevent shortages and coordinate with production for timely replenishment.
 </li>
 <li>
 Conduct regular market research to track price trends, new materials, and alternative supplier options.
 </li>
 <li>
 Ensure materials purchased meet required specifications through coordination with quality and engineering teams.
 </li>
 <li>
 Purchase Operations &amp; Documentation
 </li>
 <li>
 Issue purchase orders, track order status, and follow up with suppliers on timelines.
 </li>
 <li>
 Resolve delivery discrepancies, delays, or quality-related issues promptly.
 </li>
 <li>
 Maintain accurate procurement records, supplier databases, and documentation for audit readiness.
 </li>
 <li>
 Compliance, Coordination &amp; Process Excellence
 </li>
 <li>
 Ensure procurement activities comply with company policies, safety standards, and best practices.
 </li>
 <li>
 Build strong internal relationships with production, engineering, and quality teams.
 </li>
 <li>
 Support continuous improvement initiatives in procurement processes.
 
 
 </li>
 </ul>
 
 Desired Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Business Administration, Engineering, or a related field.- Minimum 2 years of experience in the same role or similar field.- Strong analytical and documentation capability.
 </li>
 <li>
 Good computer knowledge including ERP and MS Office.
 </li>
 <li>
 Strong negotiation skills and vendor relationship management.
 </li>
 <li>
 Effective communication skills and a professional, friendly approach.
 </li>
 <li>
 Ability to multitask and work under pressure in a fast-paced environment.
 </li>
 </ul>
</div>

Executive - Purchase

Join Apparel Group and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Apparel Group

About Company

Sales Associate

Sales Associate

Quality Assurance Officer

Project Coordinator

Manager - L&D

Executive - Purchase