Urwah Admin

Apparel Group

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 POSITION OBJECTIVE
 
 
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 The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
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 Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager
 
 
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 Key Responsibilities
 
 
 
 Customer Service
 
 
 
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 Greet the customers and assist them in selecting the right product.
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 Convert the window shoppers to ultimate buyers.
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 Promote the Club Apparel Loyalty Program of the company for repeat sales
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 Serve Customers with the highest standards and follow the company guideline of selling ( GUEST &ndash; Greet, Understand, Explain, Sell, Thank)
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 Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
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 Must be presentable and well-groomed at all the times
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 Flexible to work for extended hours during the Sale period
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 Must possess up to date product knowledge and ensure minimal stock loss.
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 Flexible to work for extended hours during the Sale period.
 
 
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 Merchandise
 
 
 
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 Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
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 Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
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 Record the inventory inward / outward and maintain the report of the same Process
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 Handle the POS (Point of Sale) / Billing Counter efficiently
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 Tally money in the cash till during the beginning / end of the shifts
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 Issue receipts / refunds / change to the customers correctly
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 Process the payments by cash / credit cards / vouchers / automatic debits
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 Ensure awareness and vigilance at all times of security in the store without any negligence
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 Must be flexible to work for varied shifts and overtime as per the business requirement
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 Adhere to SOP &amp; Loss Prevention Policies
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 Maintain confidentiality of the sales figures to the outside party
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Sales Associate - UAE National

<div>
 POSITION OBJECTIVE
 
 
 The position is responsible to provide support to the stores and the brand team as and when required and ensure smooth coordination with various departments in the group.
 
 
 Key Responsibilities
 
 
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 Attention to detail in all the freight invoice checking/verification against the quote and duty against the value.
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 Update the Master file for the freight and the duty payments and the other necessary details as required.
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 Consolidate the invoices, HS Code Summary, DA &amp; CO applications with all the correct and concise details.
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 Book the shipments through various vendors at the best possible and available rate.
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 Update overseas shipment file and coordinate for their clearance and accordingly plan delivery schedules.
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 Collect the delivery orders from the various shipping lines and freight forwarding companies on time.
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 Collect the certificates from the Chamber of Commerce.
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 Support the stores with all the stationary, IT requirements at the st ore opening / closing.
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 Coordinate with Club Apparel team for customer data, Marketing team for necessary graphic designs etc.
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 Check and prepare the stock variance reports as and when requested.
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 Follow-up for the Trade License with the legal department.
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 Collect the daily purchase reports from the stores.
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 Collect the master from the data entry team and compile various reports as required.
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 Coordinate with the Accounts and Finance department for the voucher payments of the Principals.
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 Handover the GCC related stock documents to the logistics department.
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 Coordinate with the Inventory Control department for stock related issues.
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 Prepare the MIS reports as required by the team.
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 Prepare store visit reports and submit it on a regular basis to the superiors.
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Coordinator - Logistics

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 POSITION OBJECTIVE
 
 
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 The position is responsible for generating sales and deliver customer service at its best.
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 Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.
 
 
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 Key Responsibilities
 
 
 
 Hospitality And Guest Service
 
 
 
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 Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
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 Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
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 Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
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 Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
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 Uses proper procedures to ensure the accuracy of every order for every guest.
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 Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
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 Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests&rsquo; needs.
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 Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
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 Listens carefully to guests and apologizes for the experience in the case of a complaint.
 
 
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 Store Operations
 
 
 
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 Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
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 Prepares all products as required, following the order monitor to ensure the accuracy of every order.
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 Communicates showcase and product needs to ensure proper product availability for guests.
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 Regularly takes temperatures of the required products and records in the Time &amp; Temperature Log.
 
 
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 Policies And Procedures
 
 
 
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 Participates in and attends all store meetings and other related functions.
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 Follows all restaurant policies, procedures and standards.
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 Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
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 Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.
 
 
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 Cashiering
 
 
 
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 Receives payment by cash, credit cards, vouchers or automatic debits.
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 Issue receipts, refunds, or change to the customers correctly.
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 Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
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 Maintain clean and orderly checkout areas.
 
 
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 Health &amp; Safety
 
 
 
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 Works in compliance with occupational health and safety legislation.
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 Knows, understands and follows safe work practices and procedures.
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 Uses or wears personal protective equipment or clothing as required.
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 Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.
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 Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.
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Senior Service Crew

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 How You Will Make An Impact (Key Responsibilities)
 
 
 
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 Production Support
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 Assist production operators during machine operations by providing necessary tools, materials, and support.
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 Help with machine cleaning and preparation before and after production runs to ensure smooth workflow.
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 Perform basic tasks to support changeovers and maintain continuous production efficiency.
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 Cleaning &amp; Housekeeping
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 Maintain cleanliness of the production area, including floors, workstations, and equipment surfaces.
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 Ensure proper disposal of waste materials and adherence to hygiene standards throughout the shift.
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 Regularly sanitize tools and equipment to prevent contamination and maintain GMP compliance.
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 Inspection &amp; Monitoring
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 Support operators in inspecting machines and production lines for cleanliness and readiness before start-up.
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 Report any irregularities, damages, or safety hazards to the supervisor immediately.
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 Assist in checking that all materials and components are correctly placed and organized for production.
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 Coordination &amp; Compliance
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 Work closely with production operators and supervisors to complete tasks efficiently and on time.
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 Follow all company policies, safety guidelines, and Standard Operating Procedures (SOPs) during operations.
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 Participate in team efforts during peak production periods and perform additional tasks as assigned.
 
 
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 Qualifications &amp; Skills
 
 
 
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 High school diploma or equivalent; prior experience in a production or manufacturing environment is an advantage.
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 Basic understanding of production processes and equipment handling.
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 Ability to perform cleaning, material handling, and support tasks efficiently.
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 Knowledge of hygiene standards and Good Manufacturing Practices (GMP) is preferred.
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 Physical stamina to handle moderate lifting.
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 Attention to detail and ability to follow instructions accurately.
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 Good communication and teamwork skills to coordinate with operators and supervisors.
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 Willingness to work flexible shifts, weekends, and overtime when required.
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 Reliable, punctual, and committed to maintaining safety and cleanliness standards.
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Helper

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 POSITION OBJECTIVE
 
 
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 The position is responsible to develop, deliver and communicate visual concepts and promote the brand, products and services in-store
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 Train and coach the store team to perform merchant based VP and manage the daily, weekly and seasonal VP tasks
 
 
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 Key Responsibilities
 
 
 Brand Image - Ensure that the brand identity and presentation standards in both windows and in-store are achieved consistently by creating eye catching displays whilst incorporating commercial sales opportunities
 
 
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 Implements the brand specific visual merchandising standards
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 Coordinating store display in line with brand guidelines and strategy
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 Developing floor plans and maximize visual impact
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 Arranges merchandise, signage, fixtures and in-store layout guide
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 Taking Photograph in every changes done in the merchandise display
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 Make use of creative lighting for windows
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 Maximizing placement of new lines, re-merchandising the store when new trends build
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 Creates layout of the store according to its categories
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 Ensures proper merchandising of the items
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 Collect review and feedback of the merchandise Other Responsibilities
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 Working closely with the operations and brand management team to increase sales
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 Working with VM Manager and sales team to achieve commercial goals
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 Involve in Pre-Opening of the stores and timely visit to ensure that brand&rsquo;s standard are properly implemented and followed
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 Conduct research of the current market trends and lifestyle
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Visual Merchandiser

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 Responsibilities
 
 
 
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 Assist in developing and implementing brand strategies to drive business growth and brand awareness
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 Support the creation of brand assets, including visual content, campaigns, and marketing materials
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 Manage and maintain brand consistency across all channels, including social media, website, and advertising
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 Coordinate with internal teams, such as marketing, creative, and external agencies to ensure brand alignment
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 Analyze and report on brand performance metrics, including social media engagement and campaign results
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 Stay up-to-date with industry trends, competitor activity, and market research to inform brand strategy
 
 
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 Requirements
 
 
 
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 Bachelor's degree in Marketing, Communications, or related field
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 1-3 years of experience in brand management, marketing, or a related field
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 Strong understanding of brand development and management principles
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 Excellent communication, organizational, and project management skills
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 Ability to work in a fast-paced environment and meet deadlines
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 Proficiency in Adobe Creative Suite, social media platforms, and Microsoft Office
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Brand  Coordinator

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 Position Objective
 
 
 
 The objective of the Area Sales Manager role is to oversee the operations and financial performance of multiple retail stores within an assigned area for 1 or more assigned brands in a region. This includes driving sales growth, ensuring exceptional customer service, managing and developing store teams, and maintaining compliance with company standards. The role requires strategic market analysis, financial acumen, and effective communication with senior management/Brand teams to optimize store performance, manage inventory, promotion, marketing campaign implementation in stores and achieve business objectives.
 
 
 
 Key Responsibility
 
 
 
 Operations Management
 
 
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 Oversee the day-to-day operations of multiple fashion retail stores within the assigned area.
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 Ensure all stores operate efficiently and adhere to company standards, including opening and closing procedures.
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 Delegate tasks, assign responsibilities to store managers, and monitor progress.
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 Adhere and enforce Company SOPs, Policies, and procedures, and loss prevention audit guidelines in all the assigned stores. Also, create measures to ensure compliance by all employees.
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 Interpret and make decisions on operations and visual standards based on store and client needs.
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 Single point contact with Brand Teams to implement business/marketing and other strategy elements in the stores uniformly
 
 
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 Financial Management
 
 
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 Monitor and analyze sales data, key performance indicators (Units per transaction, Average transaction value, sales per month, sales per square foot, sales turnover, shrinkage control, increase in conversion percentage), and overall financial performance, especially P&amp;L and EBITDA, to identify areas for improvement.
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 Analyze financial reports and make data-driven decisions to improve efficiency and profitability.
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 Monitor and manage budgets, expenses, and financial performance for each store.
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 Implement cost-saving initiatives to enhance profitability while maintaining quality.
 
 
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 Customer Experience
 
 
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 Ensure exceptional customer service by coaching and setting service standards for the team at all the stores.
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 Conduct regular store visits to assess customer service quality and address any issues immediately.
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 Collaborate with store managers to implement customer feedback and improve the shopping experience.
 
 
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 Market Analysis &amp; Strategy
 
 
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 Utilize market insights to identify opportunities for growth and adapt strategies accordingly.
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 Stay informed about market trends, consumer behavior, and competitor activities.
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 Develop and execute area-specific marketing and sales strategies to drive footfall and revenue.
 
 
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 Communication &amp; Reporting
 
 
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 Regularly communicate with senior management to provide updates on store performance and area-wide initiatives.
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 Communicate business drivers, merchandise and quality issues, and other related information to the Retail Operations Manager, Retail Buying Team, and Corporate Office as required.
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 Prepare detailed reports on area performance, including successes, challenges, and opportunities for growth.
 
 
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 Staff Management &amp; Development
 
 
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 Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.
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 Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation.
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 Responsible for assessing additional training needs required for optimal performance within the store.
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 Foster a positive work environment that encourages teamwork, innovation, and growth.
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 Develop succession plans to ensure a pipeline of qualified candidates for key positions within the area.
 
 
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 Desired Experience
 
 
 
 The ideal candidate should have 5-7 years of experience in retail management, with at least 2-3 years in a multi-store management role, such as an Area or District Manager. Proven track record of successfully overseeing multiple retail stores, particularly in the fashion or related industries.
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Area Sales Manager

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