Qureos Mentor

Appficiency Inc.

<div>
 Intro
 
 
 Solving the most complex technology and business challenges is what Appficiency is about. As the top partner for creating the new industry benchmarks in the ERP Services, Appficiency is an Oracle NetSuite Alliance Partner with over 17 different industry and partner awards. We are a leader in both construction and manufacturing and as a top 5 Alliance Partner, we go to work each day solving the hardest industry problems and sharing these news-worthy achievements to set a higher bar for the professional services and software industry.
 
 
 The Value
 
 
 Appficiency understands that people are our greatest strength. We always put our talented people first and invest heavily in their learning and career opportunities. We consistently provide amazing opportunities to learn, innovate and lead. We combine advice with action to develop experts that are knowledgeable and passionate about what they do. Appficiency is committed to developing a culture built on integrity, collaboration and growth, and is proud to be an equal opportunity employer. In addition, as part of our growing global network, there are opportunities to work with international teams and clients, or even help lead our global expansion.
 
 
 The Grind
 
 
 We have already been recognized for being the best at what we do &mdash; and we are continuously raising the bar. As a rapidly growing company at the intersection of business and technology, we thrive on curiosity, adaptability, and a commitment to learning.
 
 
 No matter your role, you are an integral part of building the capability of our people across diverse teams and industries. In our progressive environment, the initiatives you support will accelerate your understanding of how learning drives performance, engagement, and business outcomes.
 
 
 Our Knowledge Management (KM) Team plays a pivotal role in enabling our organization&rsquo;s growth. We design, build, and sustain the learning experiences that equip our teams with the skills, knowledge, and tools to succeed. From onboarding to continuous development, the KM team shapes our learning culture and empowers our people to perform at their best in an ever-evolving landscape.
 
 
 The Talent
 
 
 You are an early-career learning professional who is passionate about how people learn and grow at work. You are naturally curious, organized, and attentive to detail, with a strong interest in translating complex information into clear, engaging learning experiences. You are tech-savvy and willing and excited to learn.
 
 
 You enjoy working behind the scenes to structure content, build learning modules, and coordinate training initiatives that make development accessible and effective. You are comfortable collaborating with subject matter experts, asking thoughtful questions to understand learning needs, and turning those insights into practical training materials. You bring a learner mindset &mdash; eager to build expertise in instructional design, digital learning tools, AI, and learning analytics. You take pride in producing polished, accurate, and user-friendly learning content, and you are motivated by seeing others succeed through the programs you help create.
 
 
 The Commitment
 
 
 <ul>
 <li>
 Assist in developing and updating employee training modules under the guidance of the Senior Knowledge Management Analyst
 </li>
 <li>
 Support users with basic LMS navigation and lesson development questions
 </li>
 <li>
 Review training materials for accuracy &amp; consistency
 </li>
 <li>
 Help maintain training content for relevancy
 </li>
 <li>
 Coordinate training schedules and maintain training calendars
 </li>
 <li>
 Assist with reporting from metrics in Appficiency's LMS on a regular basis
 </li>
 <li>
 Collect, compile, and report on feedback following training sessions
 </li>
 <li>
 Maintain organized records of training materials, versions, and updates
 </li>
 <li>
 Assist with the logistics and coordination of webinars
 </li>
 <li>
 Support the planning and execution of KM events (in-person or virtual training, recognition events)
 </li>
 <li>
 Provide administrative support for training assessments and participant evaluations
 </li>
 <li>
 Help prepare materials and resources for learning programs
 </li>
 <li>
 Communicate with employees regarding training schedules and resources
 </li>
 <li>
 Collaborate with internal teams to support the deployment of learning programs
 </li>
 <li>
 Participate in team meetings and contribute ideas for program improvements
 </li>
 <li>
 Provide timely responses to basic training-related inquiries
 </li>
 <li>
 Assist with basic video editing tasks for training content
 </li>
 <li>
 Help troubleshoot common technical issues with the Appficiency's LMS platform
 </li>
 <li>
 Support the maintenance of the knowledge management system
 
 
 </li>
 </ul>
 The Essentials
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Psychology, Education, Business, Communications, or related field
 </li>
 <li>
 1&ndash;3 years of experience in learning &amp; development, training, instructional design, education, HR or related experience
 </li>
 <li>
 Comfortable learning new software platforms quickly
 </li>
 <li>
 Familiarity with learning management systems (LMS) or willingness to learn
 </li>
 <li>
 Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel) - specifically Excel (pivot tables, pivot graphs) for reporting
 </li>
 <li>
 Detail-oriented with strong organizational skills
 </li>
 <li>
 Eagerness to learn and grow in the knowledge management field
 </li>
 <li>
 Experience with an orientation program at previous work
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Ability to explain concepts clearly to diverse audiences
 </li>
 <li>
 Excellent organizational and time-management skills
 </li>
 <li>
 Ability to manage multiple tasks and priorities simultaneously
 </li>
 <li>
 Interest in learning video editing tools (Camtasia, Audiate, or similar)
 </li>
 <li>
 Self-motivated and proactive
 </li>
 <li>
 Ability to work well in a fast-paced environment with changing priorities
 </li>
 <li>
 Team player with collaborative mindset
 </li>
 <li>
 Receptive to feedback and coaching
 </li>
 </ul>
</div>

Jr. Learning & Development Specialist

<div>Intro

Empowering Business with innovative software solutions, we develop cutting-edge, adaptable, and integrated solutions for Microsoft &amp; NetSuite environments - helping businesses thrive with tailored software enhancements. Our product range from collaboration &amp; productivity, security, Compliance &amp; Governance, and Oracle NetSuite tools to help maximize your software ecosystem capabilities &amp; investments. 
The Value

SnapOn Software understands that people are our greatest strength. We always put our talented people first and invest heavily in their learning and career opportunities. We consistently provide amazing opportunities to learn, innovate and lead. We combine advice with action to develop experts that are knowledgeable and passionate about what they do. SnapOn Software is committed to developing a culture built on integrity, collaboration and growth, and is proud to be an equal opportunity employer. In addition, as part of our growing global network, there are opportunities to work with international teams and clients, or even help lead our global expansion. 
The Grind

We have been recognized for being the best at what we do, but we are working smart to do even better and that all starts with you. We are a rapidly growing company at the interchange of business and technology which requires entrepreneurial tenacity, motivation to learn, and enterprise building initiative.

No matter your role, you will be an integral member of the team, focusing on engagements of varying sizes and across diverse industries. In our progressive environment, the projects you work on will drive your learning and accelerate your business acumen and technical expertise. 

The Talent

As a Product Support Engineer II, you will serve as a technical escalation point and a trusted partner to our customers as they use SnapOn Software&rsquo;s NetSuite, Microsoft and Salesforce products. This role is ideal for professionals with strong product knowledge, troubleshooting capability, and the ability to manage more complex support scenarios. You will work closely with Customer Success, Development, and cross-functional teams to strengthen the customer experience, ensure high-quality resolutions, and contribute to product and process improvements. 

The Commitment
<ul>
<li>Act as an escalation point for the Support team, taking ownership of complex or advanced customer issues.</li>
<li>Diagnose and resolve customer-reported issues efficiently while ensuring timely, accurate communication throughout the ticket lifecycle.</li>
<li>Analyze customer feedback, recurring patterns, and emerging issues to help drive product enhancements and service improvements.</li>
<li>Identifying trends and collaborating internally on opportunities for improvement.</li>
<li>Ensure support tickets are managed and resolved within SLA timelines, helping guide others in best practices for ticket handling when needed.</li>
<li>Collaborate closely with Customer Success, Development, Sales, and Marketing teams to provide context, share insights, and ensure a coordinated approach to customer challenges.</li>
<li>Maintain meticulous documentation of customer issues, root causes, and resolutions while contributing to reporting on ticket trends and performance metrics.</li>
<li>Create, update, and enhance knowledge base content including written articles and short-form videos to support scalable customer education and internal knowledge sharing.</li>
<li>Advocate for customer needs by communicating observations, requests, and common challenges to help influence product roadmap decisions.</li>
<li>Support quality assurance efforts by testing bug fixes, validating change requests, and ensuring customers are informed and confident in release updates.</li></ul> 


The Essentials
<ul>
<li>3-4 years of technical support, product support, or help desk experience (SaaS experience preferred).</li>
<li>Degree or diploma in Computer Science, Engineering, Information Technology, or equivalent hands-on experience.</li>
<li>Advanced troubleshooting skills with the ability to break down complex issues and identify root causes.</li>
<li>Strong written and verbal communication skills, with the ability to structure information clearly for customers and internal teams.</li>
<li>Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.</li>
<li>Self-motivated, accountable, and proactive&mdash;equipped with an owner&rsquo;s mindset and readiness to handle challenging scenarios independently.</li></ul></div>

Microsoft Product Support Engineer

Join Appficiency Inc. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Appficiency Inc.

About Company

Jr. Learning & Development Specialist

Microsoft Product Support Engineer