Qureos Mentor

Applied Innovation

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 Applied Innovation is a Managed Service Provider (MSP) dedicated to delivering innovative and reliable technology solutions. Our IT Service team plays a crucial role in ensuring our clients have seamless access to the technology they need to succeed. Applied Innovation is seeking a Tier 1 IT Support Specialist to join our IT Service team. This role is focused on providing exceptional customer service to our technology clients by addressing, troubleshooting, and resolving technical issues in a professional and efficient manner. The ideal candidate is technically proficient, communicative, and committed to delivering amazing client experiences. This is a Monday to Friday onsite position from 8 AM - 5 PM role with a rotating on-call schedule once training is complete about 2-3 times per year.
 
 
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
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 Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
 
 
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 Listen attentively to clients to identify and diagnose technical issues.
 
 
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 Provide clear, positive, and professional communication with clients.
 
 
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 Research and implement solutions according to established Ideal Ticket Procedures.
 
 
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 Route or escalate unresolved issues to appropriate IT resources.
 
 
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 Follow up with clients as needed to ensure issues are resolved satisfactorily.
 
 
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 Stay up to date on emerging software, hardware, and IT trends.
 
 
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 Manage time effectively under management oversight to ensure prompt resolution of issues.
 
 
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 Troubleshooting current workstation operating systems (Windows, Mac OS, Linux).
 
 
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 Supporting Microsoft Office applications, including Office 365.
 
 
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 Basic Active Directory administration.
 
 
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 On-premise Exchange support.
 
 
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 Configuring and troubleshooting web content filtering and anti-virus tools.
 
 
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 Managing DNS, DHCP, and network connectivity issues (wired and wireless).
 
 
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 Assisting with server administration and network storage devices.
 
 
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 Supporting phones and mobile devices.
 
 
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 Other duties as assigned.
 
 
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 Minimum Qualifications:
 
 
 
 
 
 
 
 To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
 
 
 
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 Strong customer service and communication skills.
 
 
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 Ability to troubleshoot and solve technical problems efficiently.
 
 
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 Basic knowledge of networking, operating systems, and common IT tools.
 
 
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 Ability to follow standard procedures and document work accurately.
 
 
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 Comfortable working in a fast-paced, client-focused environment.
 
 
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 Understanding and alignment with the organization&rsquo;s core values.
 
 
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 Education/License/Experience Requirements:
 
 
 
 
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 High School Diploma required.
 
 
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 Previous experience in IT support or help desk environment is preferred but not required.
 
 
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 Experience with client-facing technical support is a plus.
 
 
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 Minimum of a 2-year college degree in Networking, Computer Science, Information Systems, or related technical field, or one of the following approved certifications below.
 
 
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 Certifications (in lieu of degree):
 
 
 
 
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 CompTIA A+
 
 
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 CompTIA Network+
 
 
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 Microsoft Certified Professional (MCP)
 
 
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 Other relevant IT certifications
 
 
 
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 &ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;What We Offer:
 
 
 
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 Competitive pay
 
 
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 Paid holidays, PTO, plus 1 personal holiday
 
 
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 Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage
 
 
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 401(k) plan with company match
 
 
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 Opportunities for career growth and advancement within a growing, family-owned business
 
 
 
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Tier 1 IT Support Specialist - Tampa FL

Join Applied Innovation and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Applied Innovation

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Tier 1 IT Support Specialist - Tampa FL