Qureos Mentor

Applied Innovation

<div>Applied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician. The Tier 2 Onsite IT Technician will report directly to the Applied Innovation IT Service Manager and will physically work out of the Grand Rapids, Michigan office located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. This is a Monday to Friday position from 8 AM - 5 PM. There is a rotating on-call schedule once training is complete about 2-3 times per year. 
 
Essential Duties and Responsibilities:<ul><li>
Installing and supporting customers&rsquo; IT environments including user workstations, servers, and other infrastructure devices.</li><li>
Troubleshooting, resolving, or escalating client technical issues as needed</li><li>
Updating client documentation in document retention system</li><li>
Recommending procedure modifications and improvements</li><li>
Answering customer phone calls as needed</li><li>
Providing guidance and support to Tier 1 IT Technicians</li></ul>
Skills: This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following:<ul><li>
Windows PC, Mac, and server operating system environments</li><li>
Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word</li><li>
Microsoft 365 Management</li><li>
Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices</li><li>
Cloud VOIP Systems</li><li>
Excellent customer service skills are essential</li><li>
Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously</li><li>
Ability to quickly learn, understand, and manage new systems related to information technology</li><li>
High degree of flexibility and problem solving.</li><li>
Cisco Meraki, experience preferred</li><li>
ConnectWise Suite, experience highly preferred</li></ul>
Requirements Include:<ul><li>
Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred.</li><li>
Three or more years&rsquo; experience in an IT related role</li><li>
One of the following certifications is required:
<ul><li>A+ Certification</li><li>
NET+ Certification</li><li>
Microsoft Certified Professional (MCP)</li><li>
Cisco Certified Network Associate (CCNA)</li><li>
Server Plus</li><li>
Other IT related certification</li></ul></li></ul>
Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, opportunity for advancement, and an onsite fitness center. 

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Tier 2 IT Technician - Grand Rapids MI

<div>ABOUT US 
Applied Innovation is proud to celebrate 38 years of helping our customers grow. Founded in 1987 as a printer, copier, and fax dealer, we&rsquo;ve grown into a complete office technology provider. Today, we offer a comprehensive suite of solutions including SaaS offerings, workflow software, printing equipment, and managed IT services. 
As a family-owned, second-generation business, we&rsquo;re dedicated to innovation, growth, and delivering value to our clients. Our people-first culture makes Applied Innovation not just a great place to work, but a place to build your career. 
 
ABOUT THE OPPORTUNITY 
We are looking for a Managed Print Solutions Sales Consultant to join our team. This individual will be responsible for driving new business growth, building relationships, and serving as a subject matter expert in Managed Print Services (MPS) and SaaS solutions. You&rsquo;ll partner with Account Managers to expand customer solutions and strengthen our presence in Southeast Michigan and Northwest Ohio. 
This is a full-time, salaried role based out of our Southfield, MI office. The schedule is Monday through Friday, 8:00 AM &ndash; 5:00 PM, with regional travel required. 
 
WHAT YOU&rsquo;LL DO<ul><li>
Prospect, identify, and secure new business opportunities within your territory.</li><li>
Develop relationships with key decision makers and recommend tailored solutions.</li><li>
Serve as a subject matter expert for Managed Print Services and SaaS offerings.</li><li>
Partner with Account Managers to uncover opportunities and expand client portfolios.</li><li>
Deliver engaging presentations and proposals to C-level and senior decision makers.</li><li>
Consistently achieve or exceed monthly, quarterly, and annual sales goals.</li><li>
Stay up to date on industry trends, competitor offerings, and emerging technologies.</li><li>
Record and manage all prospecting and customer activity in Salesforce CRM.</li></ul>
WHAT YOU&rsquo;LL BRING<ul><li>
Valid driver&rsquo;s license with a clean driving record.</li><li>
2+ years of proven B2B sales experience (preferred in technology, SaaS, or managed print).</li><li>
Strong prospecting, cold calling, and closing skills.</li><li>
Competitive, motivated, and results-driven mindset.</li><li>
Excellent communication, presentation, and relationship-building abilities.</li><li>
Strong organizational skills and ability to manage a territory independently.</li><li>
High School Diploma required; Bachelor&rsquo;s degree preferred.</li><li>
Experience with Salesforce CRM (preferred) and proficiency with Microsoft Office or Google Workspace.</li></ul>
WHAT WE OFFER 
At Applied Innovation, we believe in rewarding hard work and success. We offer:<ul><li>
Competitive base salary + uncapped commission potential</li><li>
Full benefits package (medical, dental, vision, life, disability)</li><li>
401(k) retirement plan with company contribution match</li><li>
Ongoing training and career development opportunities</li><li>
A supportive, family-oriented culture where your success matters</li></ul>
aMcbnmCGNI</div>

Managed Print Solutions Sales Consultant - Southfield MI

Join Applied Innovation and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Applied Innovation

ABOUT_COMPANY

Tier 2 IT Technician - Grand Rapids MI

Managed Print Solutions Sales Consultant - Southfield MI