Qureos Mentor

Aqovia

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 Why Aqovia?
 
 
 
 
 At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.
 
 
 Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence.
 
 
 This commitment to innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the future
 
 
 
 Role Overview
 
 
 
 Aqovia is seeking a tech-savvy IT Support Manager who thrives in a fast-paced, dynamic environment. This role is ideal for someone passionate about technology, problem-solving, and process improvement.
 
 
 You will join our Digital Solutions &amp; Technology team and play a key role in executing an ambitious technical roadmap.
 
 
 The role involves managing IT operations, resources, and support for a team of up to 80 people working in a hybrid structure (using both PC and Mac systems).
 
 
 
 Key Responsibilities
 
 
 
 
 Hardware ordering and procurement
 
 
 
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 Assess hardware needs for new and existing employees in collaboration with HR and Recruitment.
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 Manage vendor relationships and negotiate bulk purchasing contracts.
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 Monitor and manage the IT equipment budget.
 
 
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 Configuration and Provisioning
 
 
 
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 Install required operating systems and software packages (Aqovia/Neuer Energy builds).
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 Set up and manage user accounts and system access.
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 Ensure compliance with company IT policies and data protection regulations.
 
 
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 Servicing, Repairs &amp; Troubleshooting
 
 
 
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 Diagnose and resolve hardware and software issues quickly and effectively.
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 Perform routine maintenance and updates.
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 Coordinate warranty and repair services with external providers.
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 Provide hands-on troubleshooting support for users (both remote and onsite).
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 Resolve IT issues promptly to minimise downtime.
 
 
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 Logistics Management
 
 
 
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 Coordinate delivery and setup for new hires.
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 Manage the secure return, refurbishment, and disposal of equipment for departing employees.
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 Ensure secure data deletion and environmentally responsible hardware recycling.
 
 
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 Help Desk and User Support
 
 
 
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 Set up and manage a ticketing system to track and resolve IT support requests.
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 Deliver excellent customer service to all internal users.
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 Maintain response and resolution time targets.
 
 
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 Asset and Licence Management
 
 
 
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 Maintain an up-to-date inventory of all IT assets.
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 Track device lifecycles and plan for upgrades or replacements.
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 Maintain and monitor project licences (primarily subscription-based).
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 Pay, renew, extend, and assess the longevity and cost-effectiveness of subscriptions.
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 Ensure all software licences and warranties remain current.
 
 
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 Documentation and Compliance
 
 
 
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 Maintain detailed documentation of IT processes, configurations, and asset histories.
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 Prepare and update IT policy documentation and user guides.
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 Ensure compliance with GDPR and other data protection laws.
 
 
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 Bid and Project Support
 
 
 
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 Read and identify relevant bid opportunities.
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 Follow up on bid results and track outcomes.
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 Write bid responses and proposals with input from technical and business teams.
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 Create and maintain bid collateral and supporting materials.
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 Handover completed bids and projects to the project response manager as required.
 
 
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 The Ideal Candidate Will Have
 
 
 
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 A degree in Computer Science, IT, or a related field or equivalent practical experience.
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 Strong knowledge of Google Workspace, Microsoft Office 365 and common collaboration tools.
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 Experience setting up and managing ticketing systems.
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 Excellent troubleshooting and multitasking skills.
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 Strong business communication and interpersonal skills.
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 Proven experience in IT support, procurement, and licence management.
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 A customer-service-oriented mindset with a proactive approach to resolving issues.
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 Good understanding of networking, security, and device management principles.
 
 
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 Why Join Aqovia?
 
 
 
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 Making a real difference:You'll be part of a team developing solutions that empower businesses while contributing to sustainable practices.
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 Growth opportunities: We invest in our employees' development and offer a path for career advancement.
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 Collaborative culture: We value teamwork, open communication, and a supportive environment.
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 Competitive benefits package: including healthcare, paid for gym membership, pension scheme, perkbox and more.
 
 
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 Diversity &amp; Inclusion
 
 
 
 Aqovia is committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applicants from all backgrounds and believe in empowering every individual to make an impact.
 
 
 If you are an experienced IT Manager ready to drive Aqovia&rsquo;s next phase of growth in the UK, GCC and in Pakistan, we&rsquo;d love to hear from you.
</div>

IT Manager

Why Aqovia?At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence.This commitment to fostering innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the futureRole OverviewAre you an experienced professional with a passion for consultancy and a proven track record of leading successful projects? Aqovia is looking for a talented individual to join our team as a Software Delivery Manager. This hybrid position, based in Dubai, is perfect for professional s adept in managing software development life cycles, fostering client relationships, and driving company growth through consultative sales.Your Role: Bridging Technical Expertise and Client EngagementIn This Role You WillGuide Technical Teams: Steer a proficient software development team, ensuring alignment with client expectations in quality, cost, and timeliness. Lead them through Agile-based software development programs. Master Client Relationships: Foster and maintain strong client relationships, balancing client needs with internal resources. Utilising your Agile expertise to manage these relationships effectively. Strategic Growth and Risk Management: Expand Aqovia's presence through strategic sales and client engagement. You will play a key role in risk identification and management, aligning with revenue and account objectives.Key AccountabilitiesSoftware Delivery Management: Oversee multiple account/project deliveries, focusing on efficiency and scalability. Ensure the alignment of software delivery management with product management principles, meaning integration of all aspects of product development from initial concept to final deployment, aligning development efforts with business objectives, managing timelines, and ensuring product quality and functionality. Embrace Agile Practices: Uphold and continually improve Agile practices across all projects and teams. Foster an environment where change is embraced, and requirements and architecture are emergent, focusing on iteration rather than incrementation. Client Coaching in Agile Product Development: Provide hands-on coaching to clients, particularly product managers, in Agile product development. Empower them to prioritise features, manage backlogs, and drive iterations effectively, fostering a culture of continuous improvement and responsiveness. Advocate Agile Engineering Practices: Promote and integrate Agile engineering practices such as Extreme Programming (XP). Implement techniques like pair programming, test-driven development, and continuous integration to enhance software quality and team productivity. Comprehensive Reporting: Execute transparent and effective communication; detailed customer and internal reporting aligned to DORA metrics, providing insights into project status, risks, areas for improvement, and opportunities. Nurture and Manage Technical Teams: Grow and manage the performance of technical teams consisting of full-stack developers, DevOps Engineers, Technical analysts, and UX/UI Engineers. Client Experience Management: Oversee the client experience, delivering high satisfaction and engagement. Profitability Oversight: Manage the profitability of the accounts under your stewardship, ensuring financial success and growth. The candidate MUST HAVEAgile Expertise: Demonstrable and extensive knowledge and experience in managing software development lifecycles within an Agile framework. Leadership Experience: Proven track record in leading software development teams, line management, and project delivery management. Tool Proficiency: Expertise in tools like JIRA, Octopus Deploy, TeamCity, and Azure, and strong policy management skills, particularly in DevSecOps. Exceptional Communication Skills: Ability to distil complex technical issues into simple terms. Resource Management: Experience in resource allocation and adherence to organisational policies.Why Join Aqovia?Impactful Work   Be part of a high-growth organisation shaping the future of fintech.Career Growth   We invest in talent and provide opportunities for professional advancement.Collaborative Culture   We value teamwork, transparency, and continuous learning.Comprehensive package   Competitive salary, healthcare, and much more.Diversity &amp; InclusionAqovia is committed to building a diverse and inclusive workplace that reflects the GCC communities we serve. We welcome applicants from all backgrounds and believe in fostering an environment where everyone is valued and empowered.

Software Delivery Manager

Join Aqovia and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Aqovia

ABOUT_COMPANY

IT Manager

Software Delivery Manager