Qureos Mentor

Aqualia

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 Aqualia
 
 is the fourth largest water company in Europe in terms of population served and the ninth largest in the world. We currently provide service to 45.2 million users in 18 countries, managing the complete water cycle, from the collection, purification and treatment of water collected from the natural environment, to its distribution and the collection of used water for its subsequent treatment and return to the environment from which it was obtained in optimal conditions that do not harm the environment.
 
 
 
 
 
 Supporting water demand, leakage control and None Review Water in the northern area of Saudi
 
 
 Arabia.
 
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
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 Identify corrective actions and requirements to improve network performance and meet target KPI&rsquo;s
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 Analyze NRW data to reduce technical and commercial water loss
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 Establish and maintain reporting systems
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 Production of regular reports about water network efficiency and NRW related activities
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 NRW global follow up, including monitoring water systems, DMA, AMR and billing systems.
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 Work with business units&rsquo; managers as global coordinator of the activities needed for an effective NRW reduction.
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 Collect and review of data associated with the monitoring of flow, pressure and performance, as well as the accuracy of all production meters from clusters regions.
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 Facilitate the achievement of the KPI targets for Continuity of Supply and Non-Revenue Water (NRW) to maintain or further reduce NRW further.
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 Experience in IT tools related to the activities: Power BI, DMA monitoring systems.
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 Others as requested by direct line manage
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 Requirements:
 
 
 
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 At least 10 years of proven experience in drinking and sewer networks.
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 At least 05 years of proven experience in performance management.
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 Good knowledge of MS Office and Power BI.
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 Excellent organizational and time-management skills.
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 A team player with leadership abilities.
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 B. SC. Degree in Engineering or equal
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 At least 10 years&rsquo; experience.
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 Read and write fluent English.
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Operation & Maintenance & Performance Manager.

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 Aqualia is the fourth largest water company in Europe in terms of population served and the ninth largest in the world. We currently provide service to 43.5 million users in 17 countries, managing the complete water cycle, from the collection, purification and treatment of water collected from the natural environment, to its distribution and the collection of used water for its subsequent treatment and return to the environment from which it was obtained in optimal conditions that do not harm the environment.
 
 
 
 
 
 We are looking for a Customer Services Manager that will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
 
 
 
 
 
 
 Responsabilities:
 
 
 
 
 
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 Responding to Customer Inquiries: Promptly address customer queries related to water services, billing, and account information.
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 Handling Complaints: Investigate and resolve customer complaints regarding water quality, billing discrepancies, or service interruptions.
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 Billing and Payment Processing: Assist customers with billing inquiries, explain charges, and process payments accurately.
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 Service Requests: Manage service requests such as new water connections, disconnections, and meter readings.
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 Providing Information: Educate customers about water conservation, usage guidelines, and relevant regulations.
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 Documentation: Maintain accurate records of customer interactions, transactions, and service requests.
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 Communication: Effectively communicate with customers through various channels, including phone, email, and in-person interactions.
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 Coordinating with Field Teams: Collaborate with field personnel to schedule maintenance, repairs, or inspections based on customer needs.
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 Emergency Response: Be prepared to handle emergency situations, such as water supply disruptions, by providing timely updates to affected customers.
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 Continuous Improvement: Identify opportunities for process improvements to enhance customer service and satisfaction.
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 Compliance: Ensure compliance with regulatory standards and policies related to water service provision.
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 Cross-Functional Collaboration: Work closely with other departments, including billing, maintenance, and engineering, to address customer concerns effectively.
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 Requirements:
 
 
 
 
 
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 Professionalism.
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 Excellent communication skills.
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 Customer-centric approach.
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 Proven experience in customer services, CRM on utilities business at least 5 years. Strongly recommended experience in water management sector.
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 Degree or engineering related with the activity plus postgraduate training in marketing, customer service, billing.
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 Knowledge to be valued:
 
 
 
 
 
 
 English fluent required (B2-C1). Spanish and Arabic valuable.
 
 
 
 
 
 
 We offer:
 
 
 
 
 
 
 &bull; Incorporation in a company in full international expansion and with possibilities for growth and professional development.
 
 
 &bull; Stable position, permanent contract.
 
 
 &bull; Conditions aligned to the experience and knowledge provided by the selected person.
 
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Customer Service Manager

Join Aqualia and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Aqualia

ABOUT_COMPANY

Operation & Maintenance & Performance Manager.

Customer Service Manager