Qureos Mentor

Arab Bank

<div>
 
 
 Accountabilities and Key Roles:
 
 
 
 
 
 <ul>
 <li>
 Developing sales action plan to market and sell the bank's products &amp; services to achieve branch targets and increase customer base, in coordination with the branch manager.
 </li>
 <li>
 Providing professional and high quality service to meet customer requirements by adopting the highest recognized customer service principles.
 </li>
 <li>
 Achieve established branch goals through active management of sales, officer call programs and cross-selling activities.
 </li>
 <li>
 Identify and acquire quality NTB [New to bank] customers through the various selling techniques and activation of referrals.
 </li>
 <li>
 Review and monitor daily activities related to sales and services to ensure highly efficient and effective results.
 </li>
 <li>
 Plan for field work by conducting weekly meetings to schedule sales visits and review performance indicators constantly.
 </li>
 <li>
 Submit related sales reports to Branch Manager provided with any required recommendations on a regular basis.
 </li>
 <li>
 Coach and advise subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote sales and service driven culture.
 </li>
 <li>
 Handle difficult or sensitive customer issues, requests and complaints and act to promptly address and resolve these issues in due time.
 </li>
 <li>
 Monitor staff performance and provide improvement opportunities to enhance sales skills &amp; product knowledge.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 Education:
 
 Min. of Bachelor Degree in business administration or finance from a recognized university.
 
 
 
 
 
 
 Experience:
 
 Min. of 5 years of experience in Banking, 3 of which in Customer Service &amp; Sales.
 
 
 
 
 
 
 Competences:
 
 
 <ul>
 <li>
 Min. of level 4 in English according to AB classification.
 </li>
 <li>
 Sales &amp; Service orientation.
 </li>
 <li>
 Ability to manage a sales' team.
 </li>
 <li>
 Excellent communication, interpersonal &amp; negotiation skills.
 </li>
 <li>
 Problem Solving skills.
 </li>
 <li>
 Computer Literacy.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer at Arab Bank
 
 
 
 
 
 
 At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
 
</div>

Senior Customer Relationship Officer

<div>
 
 
 Accountabilities and Key Roles:
 
 
 
 
 
 <ul>
 <li>
 Provide exceptional quality service to new and existing Premium clients relationships by providing them with the full suite of financial products &amp; services based on their needs.
 </li>
 <li>
 Maximize profitability and create client ownership by providing the highest level of customer service through continuous proactive sales calls &amp; visits to existing and new clients.
 </li>
 <li>
 Develop an action plan to broaden the existing client relationship by to acquiring new client relationships as well as new TMLs.
 </li>
 <li>
 Achieve sales targets in line with best practice standards of services and acting as a &ldquo;Trusted Advisor&rdquo; to the Premium clients.
 </li>
 <li>
 Adhere to Premium service quality standards and comply with Premium policies and guidelines.
 </li>
 <li>
 Update all clients&rsquo; files and ensure that all documents related to client are available in order to comply to KYC and AML Regulations.
 </li>
 <li>
 Identify and acquire new Premium clients to achieve &ldquo;New To Bank&rdquo; targets as well as cross sell targets.
 </li>
 <li>
 Review existing client relationships to ensure a greater share of wallet and higher cross sell ratios.
 </li>
 <li>
 Monitor own portfolio (portfolio management) by tracking the progress of Customer base, Asset Portfolio, Deposit Portfolio &amp; Penetration Ratios of products and service.
 </li>
 <li>
 Pay attention to client feedback for any suggestions/concerns to propose innovative ideas for new products and services, and escalate to the Premium Program Manager when necessary.
 </li>
 <li>
 Participate in Premium program sponsorships, events &amp; initiatives that contribute in promoting the program image.
 </li>
 <li>
 Retain Client ownership (strong knowledge of client account, transactions and all issues related to client)
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 Education
 
 : University degree from a recognized university
 
 
 
 
 
 
 Experience
 
 : min. 2-4 years in relationship management and sales of retail products.
 
 
 
 
 
 
 Competencies:
 
 
 <ul>
 <li>
 Fluent in English &amp; Arabic
 </li>
 <li>
 Excellent Communication and Time Mgt. Skills
 </li>
 <li>
 Very good Networking and selling skills
 </li>
 <li>
 Excellent Relationship Management &amp; Negotiation skills
 </li>
 <li>
 Strong Interpersonal, Presentation, and Listening skills
 </li>
 <li>
 Good MS Office skills
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer at Arab Bank
 
 
 
 
 
 
 At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
 
</div>

Premium Relationship Officer

<div>
 
 &Oslash;Coordinate with GRC Privacy Office, to ensure that Arab Bank Bahrain Privacy and Data Protection Program is in compliance with applicable local regulatory requirements by:
 
 
 &sect;Assisting the Data Controller in exercising its rights and adhering to its duties as prescribed under the provisions of the Personal Data Protection Law (&ldquo;PDPL&rdquo;).
 
 
 &sect;Monitoring compliance and data privacy practices internally to ensure all functions comply with the requirements under PDPL and related local Executive Decisions/Orders.
 
 
 &sect;Advising internal stakeholders on data privacy related matters, including but not limited to compliance, governance, policies and procedures.
 
 
 &sect;Report any privacy related violation immediately to the Data Controller to eliminate the causes of violation or undertake the necessary rectification as soon as possible. Further, to notify the Authority about violations which the Data Controller has not rectified nor eliminated its causes, after a period exceeding ten days from his notification thereof.
 
 
 &sect;Updating and reviewing data registers/Data Processing Activities (DPAs) periodically, and performing required validations.
 
 
 &sect;Maintaining a register of the wholly or partially automated decision making processes proposed/launched during the month and notify the Data Protection Authority as per the regulatory deadlines.
 
 
 &sect;Communicating changes to data registers to the Data Protection Authority (if required).
 
 
 &sect;Ensuring the completion of Privacy Impact Assessments (PIAs) through consultation with internal stakeholders.
 
 
 &sect;Coordinating data privacy audits ensuring timely resolution of issues identified.
 
 
 &sect;Developing and reviewing standard operating procedures, to ensure compliance with PDPL, including as it relates to appropriately obtaining consents from data subjects, sending notices to data subjects and responding to data subject requests as these are received.
 
 
 &sect;Managing PDPL complaints in coordination with GRC Complaints Management Unit and GRC Privacy Office.
 
 
 &sect;Identifying and documenting data privacy risks (KPIs &amp; KRIs) by internal stakeholders and assisting to properly manage the identified risks.
 
 
 &sect;Assist business with understanding the data privacy basics and reviewing contractual data privacy clauses in compliance with internal engagement processes, service level agreements and agreements.
 
 
 &sect;Identifying of data privacy breaches and the co-ordination of required regulatory reporting whether emanating from third parties or internally (when applicable).
 
 
 &sect;Notifying the Authority where required.
 
 
 &sect;Submitting requests for prior authorizations and prior notifications from/to the Authority where required under the PDPL
 
 
 &sect;Liaising with the Data Protection Authority with respect to Arab Bank Bahrain&rsquo;s implementation of specific provisions related to the processing of personal data, including inspections/examinations.
 
 
 &sect;Review new and enhanced products, services and initiatives from a Compliance and PDPL perspectives.
 
 
 &sect;Monitoring developments in local data privacy laws and regulations and recommend enhancements to applicable policies and procedures.
 
 
 &sect;Coordinating periodical PDPL training to relevant local stakeholders.
 
 
 &Oslash;Maintaining current understanding of Country Risks including Central Bank of Bahrain relevant regulatory requirements, Bank products, services, systems, processes controls and customer types.
 
 
 &Oslash;Compliance performance in line with Arab Bank Code of Conducts as well as Arab Bank P&amp;P and local Laws and Regulations.
 
 
 &Oslash;Support GRC Privacy and Data Protection Office &ndash; Head Office with implementing Arab Bank Privacy and Data Protection Program that is aligned with Best Practice including in Arab Bank plc UAE and Arab Bank plc Qatar &ndash; actions include:
 
 
 &sect;Keeping pace with Privacy and Data Protection regulatory developments and best practice; and assisting in enhancing existing policies, procedures, and manuals accordingly as well as developing new procedures where needed
 
 
 &sect;Updating and reviewing data registers/Data Processing Activities (DPAs) periodically, and performing required validations.
 
 
 &sect;Preparing necessary authorizations to local data protection authority / Central Bank where required under local personal data protection legislation
 
 
 &sect;Partake in Privacy and Data Protection Office efforts towards harnessing a culture of privacy and data protection including via face to face and virtual awareness sessions to concerned Bank staff such as Privacy and Data Protection Champions
 
 
 &sect;Harness a Privacy by Design Approach and ensure the completion of Privacy Impact Assessments (PIAs) through consultation with internal stakeholders. Review of revised terms and conditions and customer Notices as part of new /revised initiatives impacting personal data processing
 
 
 &sect;Developing and reviewing standard operating procedures, to ensure compliance with local personal data protection legislation, including as it relates to appropriately obtaining consents from data subjects and responding to data subject requests as these are received.
 
 
 &sect;Assist business with understanding the data privacy basics and reviewing contractual data privacy clauses in compliance with internal engagement processes, service level agreements and agreements.
 
</div>

Global Data Protection Guardian

<div>
 
 
 Accountabilities &amp; Key Roles:
 
 
 
 
 
 <ul>
 <li>
 Provide financial services solutions to the HNW client base
 </li>
 <li>
 Identify and acquire new HNW clients
 </li>
 <li>
 Broaden existing client relationships (greater share of wallet, higher cross sell ratios)
 </li>
 <li>
 Establish sales and revenue targets for existing and new client relationships
 </li>
 <li>
 Develop comprehensive customized financial plans based on client risk profiles
 </li>
 <li>
 Continuous monitoring of client portfolios (quarterly reviews and annual rebalancing)
 </li>
 <li>
 Research competitive offering and solicit client feedback for new product ideas
 </li>
 <li>
 Escalate customer suggestions/concerns to the Country/Region head
 </li>
 <li>
 Providing the highest level of customer service to clients (proactive calls and visits) in order to have clients ownership
 </li>
 <li>
 Mentoring Assistant Relationship Managers
 </li>
 <li>
 Retain Client ownership (strong knowledge of client account, transactions and all issues related to client)
 </li>
 <li>
 Provide clients with comprehensive advisory services: 1) Investment Advisory: Advising clients related to specific products and services. 2) Portfolio Advisory: Advising clients with regards to overall portfolio construction based on asset allocation methodology
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 Education
 
 : Bachelors Degree from a recognized university. Relevant professional certifications (eg. CF21 &ldquo;Investment Advisor&rdquo;), CFA is a plus.
 
 
 
 
 
 
 Experience
 
 : 2-4 years in relationship management and sales of financial/investment products with a leading international / regional private bank. Proven record of building relationships and closing business
 
 
 
 
 
 
 Competences:
 
 
 <ul>
 <li>
 Fluency in English &amp; Arabic (where relevant) .
 </li>
 <li>
 Excellent communication, networking and selling skills
 </li>
 <li>
 Strong interpersonal, presentation, and listening skills
 </li>
 <li>
 Good knowledge of financial markets, investment instruments, and investment management
 </li>
 <li>
 Sound understanding of market Dynamics / trends, and internal &amp; external policies &amp; controls regulations
 </li>
 <li>
 Ability to provide financial solutions to sophisticated clients
 </li>
 <li>
 Good computer skills (MS Office).
 </li>
 </ul>
 
 
 
 
 
 What We Offer at Arab Bank
 
 
 
 
 
 
 At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
 
</div>

Elite Relationship Manager

<div>
 
 
 Accountabilities and Key Roles:
 
 
 <ul>
 <li>
 Marketing bank&rsquo;s products and services through direct and cross selling to achieve branch goals and increase customer base and revenue .
 </li>
 <li>
 Providing professional, and high quality service that meet customers&rsquo; requirements and exceeds their expectations.
 </li>
 <li>
 Developing the relationship with customers, and ensuring that customers profiles are updated (through implementing the KYC principle &ndash; Know Your Customers).
 </li>
 <li>
 Identify customer needs and fulfilling it with proper bank&rsquo;s products or services.
 </li>
 <li>
 Handle customers requests/inquiries related to their accounts ,products &amp; services in a professional manner &amp; serving all customers regardless of segment up to the level of their full satisfaction.
 </li>
 <li>
 Promote &amp; sell bank products/services to achieve the yearly set targets .
 </li>
 <li>
 Migrate customers to various channels ( PB ,IB, ATM, cheque deposit box, SMS)
 </li>
 <li>
 Ensure that brochures are up to date and in place
 </li>
 <li>
 Carry/handle efficiently custody items , keys as per custodian matrix and relevant P&amp;P
 </li>
 <li>
 Adhere to Branch Operating Model .
 </li>
 <li>
 Carry out any task requested by BM.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 Education:
 
 Minimum Bachelor degree in business administration or finance.
 
 
 
 
 
 
 Experience:
 
 Minimum 3 years experience in banking or finance.
 
 
 
 
 
 
 Competencies:
 
 
 <ul>
 <li>
 Minimum level 3 in English according to AB classification.
 </li>
 <li>
 Full awareness of bank&rsquo;s products, services, rules &amp; regulations.
 </li>
 <li>
 Strong orientation for sales and services.
 </li>
 </ul>
 
 
 
 
 
 What We Offer at Arab Bank
 
 
 
 
 
 
 At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
 
</div>

Customer Relationship Officer

<div>
 
 
 Accountabilities &amp; Key Roles:
 
 
 <ul>
 <li>
 Provide exceptional quality service to new and existing Premium clients relationships by providing them with the full suite of financial products &amp; services based on their needs.
 </li>
 <li>
 Maximize profitability and create client ownership by providing the highest level of customer service through continuous proactive sales calls &amp; visits to existing and new clients.
 </li>
 <li>
 Develop an action plan to broaden the existing client relationship by to acquiring new client relationships as well as new TMLs.
 </li>
 <li>
 Achieve sales targets in line with best practice standards of services and acting as a &ldquo;Trusted Advisor&rdquo; to the Premium clients.
 </li>
 <li>
 Adhere to Premium service quality standards and comply with Premium policies and guidelines.
 </li>
 <li>
 Update all clients&rsquo; files and ensure that all documents related to client are available in order to comply to KYC and AML Regulations.
 </li>
 <li>
 Identify and acquire new Premium clients to achieve &ldquo;New To Bank&rdquo; targets as well as cross sell targets.
 </li>
 <li>
 Review existing client relationships to ensure a greater share of wallet and higher cross sell ratios.
 </li>
 <li>
 Monitor own portfolio (portfolio management) by tracking the progress of Customer base, Asset Portfolio, Deposit Portfolio &amp; Penetration Ratios of products and service.
 </li>
 <li>
 Pay attention to client feedback for any suggestions/concerns to propose innovative ideas for new products and services, and escalate to the Premium Program Manager when necessary.
 </li>
 <li>
 Participate in Premium program sponsorships, events &amp; initiatives that contribute in promoting the program image.
 </li>
 <li>
 Retain Client ownership (strong knowledge of client account, transactions and all issues related to client)
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 Education:
 
 
 
 University degree from a recognized university
 
 
 
 
 
 
 
 
 
 Experience:
 
 
 
 Minimum of 2-4 years in relationship management and sales of retail products.
 
 
 
 
 
 
 Competencies:
 
 
 <ul>
 <li>
 Fluent in English &amp; Arabic
 </li>
 <li>
 Excellent Communication and Time Mgt. Skills
 </li>
 <li>
 Very good Networking and selling skills
 </li>
 <li>
 Excellent Relationship Management &amp; Negotiation skills
 </li>
 <li>
 Strong Interpersonal, Presentation, and Listening skills
 </li>
 <li>
 Good MS Office skills
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer at Arab Bank
 
 
 
 
 
 
 At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
 
</div>

<div>
 
 
 
 Accountabilities and Key Roles:
 
 
 
 <ul>
 <li>
 Servicing new and existing HNW clients relationships in the region by providing them with the full suite of financial services products and services
 </li>
 <li>
 Developing a business plan to acquire new client relationships as well as broadening existing client relationships
 </li>
 <li>
 Achieving sales targets in line with best practice standards of services and act as a
 
 &ldquo;Trusted Advisor&rdquo;
 
 to the elite clientele: 1) Investment Advisory: Advising clients related to specific products and services. 2)Portfolio Advisory: Advising clients with regards to overall portfolio construction based on asset allocation methodology.
 </li>
 <li>
 Having all clients&rsquo; files updated and ensure that all documents related to client are available in order to comply to KYC and AML Regulations.
 </li>
 <li>
 Develop comprehensive customized financial plans based on client risk profiles
 </li>
 <li>
 Continuous monitoring of client portfolios (quarterly reviews and annual rebalancing)
 </li>
 <li>
 Research competitive offering and solicit client feedback for new product ideas
 </li>
 <li>
 Escalate customer suggestions/ concerns to the Country/ Region Head
 </li>
 <li>
 Provide the highest level of customer service to clients (proactive calls and visits) in order to have clients ownership
 </li>
 <li>
 Retain Client ownership (strong knowledge of client account, transactions and all issues related to client)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 
 
 Education
 
 
 
 :
 
 
 <ul>
 <li>
 Bachelor's degree from a recognized university
 </li>
 <li>
 Relevant professional certification (eg. CF21 &ldquo;Investment Advisor&rdquo;, CFA) is a plus
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Experience
 
 
 
 :
 
 
 <ul>
 <li>
 2-4 years in relationship management and sales of financial/investment products with a leading international / regional private bank. Proven record of building relationships and closing business
 </li>
 </ul>
 
 
 
 
 
 
 Competencies
 
 
 
 :
 
 
 <ul>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Excellent communication, networking and selling skills
 </li>
 <li>
 Strong interpersonal, presentation and listening skills
 </li>
 <li>
 Good knowledge of financial markets, investment instruments and investment management
 </li>
 <li>
 Sound understanding of market dynamics/ trends and internal/ external policies and controls regulations
 </li>
 <li>
 Ability to provide financial solutions to sophisticated clients
 </li>
 <li>
 Good computer skills (MS Office)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer at Arab Bank
 
 
 
 
 
 
 At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
 
</div>

Elite Relationship Management (Retail Affluent)

Join Arab Bank and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Arab Bank

ABOUT_COMPANY

Senior Customer Relationship Officer

Premium Relationship Officer

Global Data Protection Guardian

Elite Relationship Manager

Customer Relationship Officer

Premium Relationship Officer

Elite Relationship Management (Retail Affluent)